3Play Media Reviews

We appreciate a good integration with Kaltura (our video content management) and we can depend on the service to provide good video captioning for classroom access.

We were able to work with 3Play to get customize JavaScript for easy video + closed caption deployment on our internal site.

Separate billings for separate department makes tracking expenses easier.

In a rare cases, our video contents were rejected due to video quality issue (even though they were not the case).

It is important to know how your current video content management can integrate with 3Play (from the beginning to finished product). We had the opportunity to speak with 3Play Technical Team before we decided to sign up for services.

Ease of use, quality and promptness. Over all reliability. And its price.

I tested the new service, audio description; i was not too satisfied with it. The description does reflect what is going on in the video but it missed the focus of the video. In a way it described something that is not much value to the viewers. It would be good to consider the context of the video for the descriptions to be relevant and of value.

I think they cracked the code in this field. I compared other competitors for the captioning service, some even cheaper, but 3PlayMedia won us over with their comprehensive yet easy setup, all the help and support.

The ease of operation when uploading and ordering 3Play services, and the fast and friendly support we receive each time we have a question.

My inability to follow the straightforward 3Play support documentation. It's easy to work with their support if you can follow directions.

If you're looking for an easy way to improve the accessibility of your online video offerings, 3Play is a one-stop shop that is effective and very easy to work with.

The quality of the captions and time it takes to get the captions back.

Sometimes there's errors that need to be fixed in spelling and different tenses - ie. past, present and future.

Definitely an industry leader. I would recommend 3Play Media, but check the other competition out for yourself to make a decision.

3PlayMedia provides quality captions and transcripts for our educational video content. I know that the spelling will be accurate, the timing will be in sync, and non dialogue cues will be present in our transcripts and closed caption files. The staff is extremely competent and always willing to answer questions and find solutions. 3PlayMedia is also innovative and current, always keeping up with the latest technology and accessibility tools.

I honestly can't think of anything that I dislike about 3PlayMedia.

3PlayMedia provides a quality service for media producers. The process is easy and efficient. Transcriptions and captions are turned around in a timely manner. Tags, spelling and non dialogue cues are present in our files. 3PlayMedia is always investigating the latest technology trends to stay current with compatible caption files.

Ease of use and quick turnaround time at a minimal cost. Their Account Representatives are always attentive and check in frequently to make sure 3Play is providing the best possible service to you and your complany.

It would be excellent if 3Play extended their automatic closed captioning to other languages besides Spanish.

Quick integration with various multimedia hosting sites. May need to consider alternative translation services if beyond the scope of Spanish.

The uploads are easy to use. Billing is simple and compiles everything for the entire month into one statement. Excellent customer service and responsive account managers who get back to you quickly. great quality captioning for any of our media.

We have had no problems with our 3Play service. They have been responsive and helped us with any issues that came up, and were mostly user error on our end.

the engaging team at 3Play, right here near home. This team loves to THINK about accessibility and innovation, and explore new opportunities.

the dashboard interface lets us be pretty messy and disorganized. Not 3Plays fault, but we could use a more directed workflow.

have a plan for your service needs, at least 1 yar out, possibly 2.

Accuracy, speed, cost and ease of posting, editing, and downloading.

We have to upload hundreds of individual videos. Wish their technology could handle our packaged courses. Transcriptions when we first started using 3Play had more errors, but quality has consistently improved as they learned our jargon. Very pleased with the quality now.

Convenient use of the platform and customer support

Not being able to upload Chinese and Arabic text for subtitling alignment

The Interactive Transcript API. We use it in our video portal and online learning courses.

Hard to integrate to some LMS systems. Responsive design is a challenge.

The ease of use with the software, reliability, and speed

It would be wonderful if this integrated with Kaltura

Just do it, it'll change your work life

The ease of use. It is great that we can plug and play.

Nothing! We love this service and would not change a thing.

Once the transcription is done, 3 play can do the encoding for you.

Sometimes not really delivering within the 5 days period

Accuracy, speed of delivery, ease of working with

Inability to change start timecode on a stamped doc transcript

Turnaround time.

Price point

Excellent customer service

Pretty much nothing.

Use them!!!

I love the self-service model and the flexibility of file format outputs.

It would be nice to have direct YouTube integration rather than having to upload transcript files to YouTube separately, or having to embed the 3Play captions iframe on a separate webpage.

Speed and accuracy is the hallmark of 3Play Media work

Nothing at all. They are an extremely easy company to work with.

3Play Media is the premier company for video transcription and captioning

Responsiveness and timeliness of transcriptions.

In some cases, the wait time, but that was very rare.

Great product and great customer service

Nothing! They are fantastic. Great company.