3Play Media Reviews & Product Details

3Play Media Overview

What is 3Play Media?

We provide premium closed captioning, transcription, subtitling, and audio description services done 100% in the United States. We serve more than 2,000 customers and process more than 7,000 hours of videos each month. Our goal is to simplify the process by providing a user-friendly account system, flexible API’s, and integrations with a multitude of video players, platforms, and lecture capture systems. We also provide video search plugins and a suite of tools that save time and cut costs. Implementation is quick, requires minimal training, and can easily be provisioned for additional users and departments at any time. Everything is web-based and there is no software to install. Our commitment to innovation has led to 8 patents (granted and pending)–all of which focus on making our processes more efficient and less expensive. We have won numerous awards, including the 2016 Reader’s Choice Award for best Closed Captioning Solution.

3Play Media Details
Languages Supported
English, Spanish
Product Description

3Play Media provides a more technologically advanced and cost-effective captioning, audio description, and subtitling solution. We work with more than 2,000 customers across media & entertainment, enterprise and educational institutions. Our methods allow us to reduce the cost and simplify the process, while maintaining premium quality levels. We provide all major caption formats, efficient workflows, an API, and fast turnaround. 3Play Media was borne out of MIT in 2007 and operates in Boston, MA.

How do you position yourself against your competitors?

3Play Media's secure, cloud-based, multi-platform account system provides numerous capabilities for uploading and monitoring job status, downloading captions/transcripts, and editing captions after they have been processed. Our system accommodates large organizations with numerous users and sub-accounts, and allows for flexible billing, operational, technical, and reporting requirements.

We guaranty over 99% accuracy and our actual accuracy rate is 99.6%. We specialize in processing video with highly technical or academic content, poor audio/video quality, diverse speakers, accents, background noise, or overlapping voices. We have developed numerous technologies and trained our staff to achieve the best possible quality under all circumstances.

We offer a wide range of turnaround options, including a 2-hour turnaround for urgent projects. Our measured deadline compliance is over 98%--the best in the industry.


Seller Details
Seller
3Play Media
Company Website
Year Founded
2007
HQ Location
Boston, MA
Twitter
@3playmedia
3,349 Twitter followers
LinkedIn® Page
www.linkedin.com
350 employees on LinkedIn®
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3Play Media Reviews

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Multimedia specialist (web content, design and development)
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

My department was tasked with helping instructors get their videos 99% accurate. This alone was making us feel overwhelmed. Until we were able to get 3Play. With 3Play the captions were within 99% accurate. Plus with their seamless integration system, it made captioning a breeze. Review collected by and hosted on G2.com.

What do you like best?

Their integration system. We were able to link our YouTube account and our Kaltura accounts into their 3Play system. Review collected by and hosted on G2.com.

What do you dislike?

Nothing at all, good customer service, and friendly staff. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Captioning is important. With 3Play we were able to focus on other important items and left the captioning to 3Play. Review collected by and hosted on G2.com.

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Open Discussions in 3Play Media
GM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We use 3Play Media integrated with our video platform and it simply works. No fuss required. But, on the off chance that a strange phrase or technical term isn't captured 100% correct, it's super easy to log in to the dashboard and quickly update that term. so painless. Review collected by and hosted on G2.com.

What do you like best?

Platform integration and roundtrip support for captions. Review collected by and hosted on G2.com.

What do you dislike?

Functionality is great, only comment might be the UI can feel a bit dated. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

ADA compliance is solved! Engagement is increased. Review collected by and hosted on G2.com.

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DP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

I use 3Play Media as a resource for creating learning materials (including captioning). I read the blog to get some buy-in on taking on captioning of older eLearning modules. Review collected by and hosted on G2.com.

What do you like best?

Free webinars. I like the educational mission that shows. Review collected by and hosted on G2.com.

What do you dislike?

Right now, I don't have any strong dislikes. As someone without purchasing power, I haven't been able to afford the service, but I would if I did. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Stay abreast of the education the company offers. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Please see the above answer. Review collected by and hosted on G2.com.

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Executive Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

As a nonprofit advocacy organization serving with those with Usher syndrome, the most common genetic cause of deafblindness, accessibility and inclusion are integral to our communication efforts. 3PlayMedia helps ensure our content is accurately and expertly captioned. Review collected by and hosted on G2.com.

What do you like best?

The ease of ordering captions, editing and accessing transcripts makes it a pleasure to work with 3Play Media. Review collected by and hosted on G2.com.

What do you dislike?

We would like to begin using the audio description service but we're working with older files that have already been captioned by 3Play. So far, this process is confusing and not straightforward so we have yet to do this. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

In today's world, captions are no longer a "nice to have". They are a must for any organization or company seeking to be fully inclusive and accessible. 3Play Media makes it possible to reach this standard easily and professionally. Review collected by and hosted on G2.com.

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Co Founder / CEO / Creative Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We needed captions for our 90 minute feature documentary film. We additionally needed the captions to be done in a very tight time frame. Review collected by and hosted on G2.com.

What do you like best?

3Play offered an intuitive self-service system combined with great customer service and account management. The prices were also pretty great! Review collected by and hosted on G2.com.

What do you dislike?

Our documentary was very niche so there were specific terms that aren’t normal lingo. The system did a good but not great job and we did have to make one pass to make changes. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

When using 3Play I highly recommend building in a little time to thoroughly check the captions especially for larger projects. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We need captions for our projects when distributed and 3Play, for us, solves this problem seamlessly. Additionally we are looking into the live captioning services. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

3Play Media helped me figure out what was needed for a video that needed audio description. They described the different services they could offer and what would be best for that video. Review collected by and hosted on G2.com.

What do you like best?

I really enjoy their customer support articles. It’s easy to find a solution without having to put in a help ticket. Review collected by and hosted on G2.com.

What do you dislike?

I wish they would allow for submitting links other than YouTube. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Run through a demo of the platform with an account manager. It will really help when you actually start using their services. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

More videos on our campus are being captioned thanks to 3Play’s help. The benefits seem endless. It’s so easy for staff around campus to get their videos captioned. Review collected by and hosted on G2.com.

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EH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Producing transcriptions and closed captioning for videos created in-house, which are to be placed on an online archive. This digital archive is fully searchable and it is essential that the transcriptions are too. Review collected by and hosted on G2.com.

What do you like best?

Straightforward and easy to learn system and fast turnaround time for the production of closed captions and transcriptions for videos. Easy to find filing system which enables all team members to know exactly what stage the files are at in the process. Great accuracy on the captioning and transcriptions produced. Positive communication and sense of feeling supported both by customer services and the availability of training materials. Useful regular email updates about new features, changes, etc Review collected by and hosted on G2.com.

What do you dislike?

No issues to date with using 3Play, has actually improved things for us. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

3Play is an incredibly easy system to use and is especially supportive when working in a team to process audio and video content. This is because the filing system which shows the progress of the uploaded files is very coherent and straightforward. Each team member can access the information and know exactly what stage of processing the file is at. Also receiving notification of completed work (transcriptions and captioning) allows everyone to keep uptodate. I am regularly emailed by the support team with information about new features and recently when a support team member changed position, so what to do in this situation. This type of communication builds confidence that if you have a problem or something goes wrong you know exactly who to contact. The level of accuracy in the transcriptions and captioning that we have submitted has been very high and there has been little need to make corrections. This saves time and money. The amount of time it takes for us to get a video online with full transcription and closed captioning has been much reduced and there is less need for extra staff to work on these elements. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Using 3Play has massively reduced the amount of time and effort it takes getting our videos ready and in great shape to go online for our audience. Accuracy and searchability of the transcripts is essential and 3Play. Also the guarantee of a quick turnaround time means we are able to get the videos online very fast. Review collected by and hosted on G2.com.

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EM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

All of the video content we create has to be subtitled for accesibility. We we doing this in-house, but when we costed the time it took it works out way cheaper to get it outsourced. Free alternatives like youTube auto-generated captions don't cut it because the time it takes to correct all the errors is more than it takes to do them from scratch (not to mention the ones that inevitably sneak through, no matter how many people look at it). 3Play are accurate enough, though not 100%, but then again with the specialist nature of some of our content that would be hard to achieve, fast and reasonably priced. Review collected by and hosted on G2.com.

What do you like best?

Web interface is easy to use, pricing is straightforward. Review collected by and hosted on G2.com.

What do you dislike?

No .ass format subtitles (preferred format for ffmpeg). Not 100% accurate. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Saving staff time by outsourcing a job that would be much more expensive to do in-house Review collected by and hosted on G2.com.

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Freelance Web Developer
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We do a lot of government agency work, where accessibility compliance is critical. 3Play's solutions have aided numerous projects of that type during the past year. Review collected by and hosted on G2.com.

What do you like best?

The solution for AD (Audio Description) is especially valuable, when compared to how we previously had to record our own AD audio and then manually re-edit a special AD-version video. Review collected by and hosted on G2.com.

What do you dislike?

The only issue coming to mind is the turnaround time. Usually that's OK, but occasionally we must create the solution ourselves if the deadline is too tight. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Become familiar with the basics of what Section 508 accessibility requirements are, so you'll better understand why 3Play Media's services are valuable. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

3Play' Media's solutions for transcription, captioning, and audio description have saved us much time and frustration on numerous video projects, allowing us to concentrate more on our production and post-production tasks. Review collected by and hosted on G2.com.

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CATE Lab Coordinator
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We had last minute notice that a student with a hearing impairment needed and was going to use a video in his presentation. Of course the video that he located was not captioned. 3Play was able to caption it and with short turn around it was in the student's email well before his presentation. Review collected by and hosted on G2.com.

What do you like best?

Customer Service at 3Play is responsive, efficient and helpful. They will guide you through the process and are ready to jump in if something becomes confusing. Review collected by and hosted on G2.com.

What do you dislike?

Some of the menus could be more intuitive. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

With 3Play we can very quickly caption videos for our students. Review collected by and hosted on G2.com.

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Manager, Media Services, MITx, Office of Open Learning
Media Production
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

3Play handles all of MITx's video transcripts and we have a lot of them. We publish over 60 courses a year so you can imagine the amount of video that needs to be transcribed. We're now looking to 3Play to help out with translations as a bigger strategy initiative. Review collected by and hosted on G2.com.

What do you like best?

With MIT, we do have to check each one as some classes like physics, chemistry, etc. have difficult words. I love that their transcripts are 99% accurate. And I love how easy it is to edit the transcripts. Review collected by and hosted on G2.com.

What do you dislike?

I think they need to work on the audio descriptions and provide better explanation of alignment and how to use it. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

The benefits of our disabled learners having accessibility to our video content. The idea of audio description to help those who can't see. Accessibility is our main goal. Review collected by and hosted on G2.com.

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OH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We use 3Play Media for captioning services for our post-secondary education institution. Review collected by and hosted on G2.com.

What do you like best?

I like the best that any time we have concerns, questions, or need help, we can easily contact 3Play and they respond promptly to our needs. We also like the variety of turn-around times we can select - quick when we need it, and slower if we don't need it quickly and want to save a little money. Review collected by and hosted on G2.com.

What do you dislike?

The only downside is we wish there was a "transcript only" option. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Contact a customer services representative to explain to you about different package options you can choose from to help lower your cost. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We are providing equal access to audio-visual materials to our students and employees. This benefits our students and employees, our institution, and keeps us in compliance with ADA law. Review collected by and hosted on G2.com.

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Online Learning Coordinator
Higher Education
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

I create and manage university online courses that require transcription and captioning for all video lectures. Review collected by and hosted on G2.com.

What do you like best?

The website is so easy to use and integrates well with Panopto and Canvas - two tools that I use when course building. Review collected by and hosted on G2.com.

What do you dislike?

Not necessarily a dislike, but could use improvement - I'd love the option to have multiple POs since I have several departments using the service and we have different budget accounts. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

They offer the best pricing for bulk transcription and captioning. The provide high quality results and their customer service is great! Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Our video content is more accessible to all learners now. Students also like the Review collected by and hosted on G2.com.

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OM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

I worked with IPC on a project for Netflix, tentatively titled "Living Undocumented". Review collected by and hosted on G2.com.

What do you like best?

They had a wide range of languages available for translation/transcription, which was crucial for a program with various languages. I could see what the status was and expected completion date was at any time. Also, for coordinating purposes, being able to see the invoice being built as we went along helped me track costs easily. Review collected by and hosted on G2.com.

What do you dislike?

One of our languages was an African language that is not very common. While I don't fault 3Play since I'm sure that it's not easy to find translators for every language in the world, would have been great to have accurate turnaround times for those clips. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Easy transcriptions and translations, easy status checking, and while we didn't have to use different file types, it was good to know that were many options for whatever we needed. Review collected by and hosted on G2.com.

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MH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We develop online courses and 3Play Media is essential to ensuring that we meet ADA compliance with our video closed captions and transcriptions. Review collected by and hosted on G2.com.

What do you like best?

Easy to use web portal for requests and it links to our video hosting platform. Review collected by and hosted on G2.com.

What do you dislike?

It can get quite pricey to develop videos and make sure they are compliant with ADA guidelines. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Integrating 3Play into our workflow has provided thousands of hours of educational content in an accessible and easy to use format for our students. Review collected by and hosted on G2.com.

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Software Engineer
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We highlight words as they are spoken aloud by a narrator, and we use 3play to get the timing data to know when to highlight each word. Review collected by and hosted on G2.com.

What do you like best?

The API allows us to automate the whole process of aligning text to audio in-house. The API offers all of the features we need, including custom tags, timestamps, and priority levels. Review collected by and hosted on G2.com.

What do you dislike?

Misalignment of audio to the text must be fixed manually if the automated system isn't perfect. Alignment doesn't work well with numbers or URLs. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We used to have a small team dedicated to manual audio alignment, which we now have automated with 3play. Review collected by and hosted on G2.com.

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Media Technology
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We send files of our Public School Board Meetings to 3Play on a bi-weekly basis, and always get quick, accurate results. Review collected by and hosted on G2.com.

What do you like best?

Their service is very reliable, and there have been very few times where we've needed to modify the transcripts. Review collected by and hosted on G2.com.

What do you dislike?

If I had one wish, it would be that languages other than English weren't as expensive as they are. However, I understand the supply/demand side of the equation, too. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

We realize that at some point in the future, captioning will be mandatory for institutions like ours. This get us ahead of the demand. Review collected by and hosted on G2.com.

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eLearning Director
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We caption and transcribe our Youtube and Panopto videos with 3Play. We are also exploring the new Audio Description option, which looks promising. Review collected by and hosted on G2.com.

What do you like best?

They have a good website interface and they provide quality captions. I have yet to receive a complaint about a mistake in a caption. Review collected by and hosted on G2.com.

What do you dislike?

They aren't the cheapest on the market, but they provide the best service and reasonable pricing. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Captions help us become complaint with ADA, but more importantly they help a wide variety of students improve their educational experience. Review collected by and hosted on G2.com.

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UM
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

A fairly high level of accuracy most of the time. They offer a range of service speeds, allowing for faster turnaround as needed for urgent files. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes seems like they don’t even try to transcribe something before writing it off or marking it as inaudible. Being an American company, they sometimes struggle with regional English accents. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

3playMedia transcribing our videos for us means that the AV department are free to focus on other pressing issues and projects. Review collected by and hosted on G2.com.

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Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

Transcribing text into closed caption file Review collected by and hosted on G2.com.

What do you like best?

I like the fair price and fast turn around best! Review collected by and hosted on G2.com.

What do you dislike?

I don't like that we have to add closed captioning but that is not 3 Play Media's fault Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Give these guys a try. They understand what you want and don't try to up sell you something you don't need Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Other places charge an arm and a leg to do what 3 Play media does for us very affordably Review collected by and hosted on G2.com.

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GA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We use 3Play to generate closed captions for videos produced by a public arts institution. Review collected by and hosted on G2.com.

What do you like best?

I love that the platform manages your files for you. It's not a once and done, you manage the files scenario. You can always go back and tweak things. And the integrations with YouTube and Vimeo are fantastic. Review collected by and hosted on G2.com.

What do you dislike?

If only it were free. I kid, if it were free, I wouldn't use it because they would be making money in some unscrupulous way. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

I don't know how else we would be able to achieve compliance with a new digital accessibility policy. Actually, I do know and it would be a giant, expensive, time-consuming pain. Review collected by and hosted on G2.com.

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SVP Products
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We rely on 3PlayMedia caption services for english and spanish language videos. The service is integrated with Brightcove Enterprise video cloud platform. Review collected by and hosted on G2.com.

What do you like best?

Simplicity of setting up the service. While placing an order, the clarity in each step and expectation setting through the UI. Review collected by and hosted on G2.com.

What do you dislike?

Removal of cheat sheet option from video list page. Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Compliance with 508 law. Review collected by and hosted on G2.com.

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Director, Educational Technology
E-Learning
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
Describe the project or task the provider helped with:

From webinars to white papers, these folks provide exceptional resources for accessibility best practices, compliance and trends. Review collected by and hosted on G2.com.

What do you like best?

Support resources for accessibility professionals. Review collected by and hosted on G2.com.

What do you dislike?

Expensive captioning and transcription services compared to equivalent providers/products. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

Compare costs Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Increases knowledge. Review collected by and hosted on G2.com.

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TC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Describe the project or task the provider helped with:

We use 3Play Media to create closed captioning for our educational and motivational video content. Review collected by and hosted on G2.com.

What do you like best?

3Play Media's services are easy to use and don't require a huge time commitment from me -- I just upload the video through a shared Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the turn time to create a transcript is longer than I would like. Review collected by and hosted on G2.com.

Recommendations to others considering the provider:

try it! Review collected by and hosted on G2.com.

What problems are you solving with the provider? What benefits have you realized?

Accessibility for our hearing impaired viewers. A major benefit we didn't foresee - being able to to download the transcript in a format usable with our social media platforms. Review collected by and hosted on G2.com.

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