You can trigger texts automatically (like reminders, follow-ups, or alerts) based on actions in Salesforce. This is huge for saving time and reducing manual work. Review collected by and hosted on G2.com.

Its hard to install and get working plus limited AI customisation Review collected by and hosted on G2.com.

I love being able to connect directly with our customers about any project and its progress. Review collected by and hosted on G2.com.

I would like to be able to have a translator available for certain clients. Review collected by and hosted on G2.com.

360 is very user friendly which is very important when adhering to a wide variety of people with different skills. Review collected by and hosted on G2.com.

I can't think of anything negative to say about 360. Review collected by and hosted on G2.com.

Native to Salesforce is one of the main reasons we selected them Review collected by and hosted on G2.com.

Non Responsive team, AI support is present but doesnt work Review collected by and hosted on G2.com.

I like the salesforce integration and how it can be customized. Review collected by and hosted on G2.com.

Starting to lack in required features to be successful. The AI is not customizable to know about your company. There is no Apple messaging. I feel like SMS360 is starting to fall behind. Review collected by and hosted on G2.com.

What I love most about 360SMS is its integration with Salesforce. The app blends into the Salesforce environment, making it easy to navigate. The user-friendly interface ensures a smooth experience for our users, allowing for efficient communication through SMS. It's a powerful tool that simplifies SMS management directly from Salesforce UI. Review collected by and hosted on G2.com.

While 360SMS is generally robust, I find the scheduling options for dynamic reports a bit limited. It would be beneficial to have more flexibility in scheduling SMS based on dynamic report criteria. Please correct me if this is possible with the 360SMSApp. Also, a feature to streamline the process of handling incoming messages, like automated categorisation, would enhance our user experience. Review collected by and hosted on G2.com.

The 360 SMS APP's appeal lies in its seamless integration with Salesforce, providing a unified platform for efficient SMS communication management. Two-way communication enhances user convenience, while automation features and workflow integration boost productivity. Customization options enable personalized messages using Salesforce data for targeted communication. The app's compliance with SMS regulations and robust security measures underscores its commitment to data protection. Detailed reporting and analytics offer valuable insights into SMS campaign performance. The user-friendly interface ensures a positive and intuitive experience for users. Review collected by and hosted on G2.com.

Cost Considerations:

The pricing structure or overall cost of the 360 SMS APP may be a drawback for some users, especially if they perceive it as not providing sufficient value for the investment. Review collected by and hosted on G2.com.

USPs:

Ease of Implementation.

Good Customer Support

Ease of Use

I appreciate the 360 SMS App for its seamless communication solutions. The platform excels in providing efficient and customizable mass texting, chat/messaging, and SMS features within Salesforce, streamlining communication processes and enhancing overall engagement. Review collected by and hosted on G2.com.

As of now, I haven't encountered any notable drawbacks with the 360 SMS App. Its seamless integration and efficient communication features have met expectations. I appreciate its user-friendly design and functionality, contributing to a positive experience. Review collected by and hosted on G2.com.

Ease of use

Dedicated Customer support

Seamless integration Review collected by and hosted on G2.com.

Nothing. Everything is fine. Going well Review collected by and hosted on G2.com.

The best thing about the 360 SMS App is being able to text many people at a time and that I can schedule texts ahead of time. The support team is really great and on top of it. Review collected by and hosted on G2.com.

It is very user friendly, but having to contact support to figure out an issue instead of figuring it out myself Review collected by and hosted on G2.com.