Discussioni Chatbots Software

Please share more details on using the live chat instead of the chatbot to submit my requests.

cxvsHow do I merge a ticket when a customer has contacted us again in a separate ticket?

Would love the ability to make and take calls via the app if possible. Workin go n the go!

How do I make a form through ZenDesk that customers can securely provide personal information?

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--> Vuoi sapere delle capacità dell'IA, principalmente implementazioni di NLU, NLG e algoritmi NLP e altri aggiornamenti futuri su Rulai, --> quali sono i nuovi miglioramenti in arrivo nella console Rulai? --> riguardo l'elaborazione delle immagini, possiamo avere la capacità di... Leggi di più

An example would be the current pricing for our service. This may be mentioned in lots of places but it it not ideal to have to update it separately in each place.

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Just like when you purchase a food product from Rappi, Uber Eats or one of those apps. Our head of sales wanted the customer to use the chat for the client to directly use to purchase our products. I dont think that is the main intention of the chat, but it could work out. Also, it would save... Leggi di più

Help me user stories to tell my supervisors a narrative backed up with data

I have a website where I don't make anything off of it, but I'd still like to give readers a way to reach out to me, and I'd love for Intercom to be that way. I looked through the pricing and plans but was hoping there was a really low, and basic way, that I could use this. I'm not going to get... Leggi di più

Example, I copy paste the following ids with coma separated "23, 43, 45, 25, 543, 1234, 5436, 456" which then divides it into tokens which refer to the ids. Maybe there is a way to do this but I am not aware of?

Anche se apprezzo il chatbot che ci permette di qualificare meglio i potenziali clienti, richiede ancora che io faccia la maggior parte del lavoro manuale. Sarebbe molto utile automatizzare alcune delle domande.

Abbiamo ottenuto un buon affare con te, ma ancora una volta, sono preoccupato per le aziende che non riescono a sfruttare le tue competenze. Le dimostrazioni dovrebbero essere disponibili senza discorsi di vendita e forse far vedere a nuove persone recensioni come questa, che hanno valutazioni... Leggi di più

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Tutto è detto nella domanda

Seeing available integrations to get metrics like CSAT or NPS. Could you provide examples or analysis to take in consideration because trying the wrong functionality in terms of time is expensive. Finally, there is any way to take screenshots remotely with customers approval to assist them?

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What strategies are used to obtain a good deflection of the personalized bot and, to reconcile it, to avoid excessive interactions? What is the best way they use to measure and detect bottlenecks and possible failures?

I am so loving the bots as I am doing customer success all on my own. I notice the drop off of potential users are high when the bots use the sales qualification form. Is there a way to make it better and what are the best practices when it comes to custom or sales bots?

Most probably the choose language to create them was English. So far so good. However, when you translate this message "Send us a message" to Brazilian Portuguese (an other languages originated from latim), customers can confuse about this and think this botton will simple allow them to continue... Leggi di più

Sto sperando per il momento