Discussions Conversational Support Software

J'essaie d'envoyer des e-mails et des messages de chat à une liste d'utilisateurs, mais ils n'ont pas de variables en commun. Je voulais donc télécharger leur adresse e-mail ou les compléter et les envoyer dans un chat/e-mail sortant unique. Comment puis-je faire cela ?

I had many problems setting up the email support, I gave up, and I'm using another tool.

It would be fantastic to have more flexible logic/rules regarding sending CSAT surveys. Being able to send CSAT surveys on X% of tickets would be fantastic.

How do I quickly move from one ticket form to 4? What steps should I consider in this implementation?

Sometimes server goes down and the platform doesn't work.

Thankful seamlessly integrates with your existing helpdesk, ecommerce engine, and business processing tools in order to receive, understand and take action on tickets. Integrations are viable with (just about) everything from off-the-shelf solutions like Zendesk, Kustomer, Shopify and Magento to... Lire la suite

Thankful is omni-channel, and works with all text-based (written) channels including email, SMS, chat, in-app and social media.

Unlike a chatbot, Thankful uses best-in-class natural language processing (NLP) to better understand what your customers want and deliver a human-like experience to fully resolve their requests through all text-based channels. Never forgetting a customer, product, or process, Thankful provides... Lire la suite

Thankful integrates with your existing helpdesk and communicates with your E-commerce engine and business processing tools in order to be able to receive, understand and take action on tickets.

Thankful isn’t a helpdesk. Thankful acts as a virtual SuperAgent resolving over 50 types of customer queries within your current helpdesk.

J'ai soumis un avis sur Birdseye et il l'a noté 1 étoile alors que je voulais le noter 5 étoiles. Je ne peux pas revenir en arrière pour corriger cela ! Des suggestions ?

I would like to avoid spam reports by sending my campaigns at different times of the day so that my contacts do not report me as spam, how can I do this?

Sometimes we can get locked out of our Zendesk, such as password issues or connection fail issues. There are times when our tickets don't update in real-time and it becomes glitchy. The response time on these issues can take days to fix and leave us behind on tickets. How can we get these issues... Lire la suite

I need to get a report that can be downloaded or shared with colleagues on how many articles are being viewed or rated by our clients. I have to share insights with upper management and being able to show which articles are most frequently read and which are not liked, will help us provide... Lire la suite

J'aimerais entendre parler de quelques applications secondaires vraiment bonnes qui sont très utiles pour d'autres organisations et que nous pourrions envisager d'acheter si elles sont d'une grande aide. Je me suis toujours demandé ce que les autres utilisent pour rendre leur vie plus facile.

Hopefully Youtube and Instagram is available in Zendesk And, hopefully when we response comments in FB, our response is threaded under user comments.

Je voudrais intégrer Zendesk de manière à ce que pour chaque utilisateur créé, j'aie un nouvel utilisateur dans Zendesk.

Limitation in explore

I would like to move or delete multiple emails at once but I do not know how to select more than one email at a time

In most of e-mails I sent I need to attach a link to a document, or my colleagues attach the link. For example, when I see e-mail with a link to a document, I cannot click it open.

My question will be related in the future that we may have with this application; to have calls or videos in this application, this would be great because that way we would not have to use our phones if not in the same application we would do everything necessary to work

rules to add a folder

Depuis que j'ai acheté WATI, la principale raison est que le système d'automatisation est meilleur que les autres systèmes CRM pour WhatsApp, mais j'espère qu'il y aura plus d'enseignement. Son utilisation est un peu différente du système CRM général, et cela prend plus de temps à apprendre,... Lire la suite

Lorsque dans le chat Zendesk vous recevez une alarme audio mais que cette fonctionnalité n'est pas présente dans l'agent Zendesk

Nous avons actuellement des milliers de clients et nous pourrions envisager de mettre en œuvre ou de déployer les outils de chat pour certaines demandes. Devons-nous l'offrir d'abord à un nombre limité de clients, ou quelle stratégie considérez-vous comme la meilleure pour l'essayer ?

Looking to get continued education about the product as our teams grow, we want to keep using it long term!

Setting rules

our Wati is set up on 4 websites, but we receive the chat at one place and it becomes difficult for us to identify from which website we receive the chats so that we can segregate the chats accordingly

It is not obvious how can I use productboard in common with Intercom. I do really need to get new insights through Intercom and show the Portal in messages. 1) I want to use Portal as a release notes App in Intercom, I have a lot of features, which I want to show in messenger 2) I want to have a... Lire la suite

I have submitted reporting data requests to your devs thru support but don't have an update.

We supply CRM solutions for universities and higher education institutions in the Nordics. We are using Intercom as our customer support tool, and everyone that uses our system also uses Intercom. As head of sales and marketing, I would like to use Intercom to segment what information we should... Lire la suite

I need to know how to update to the latest updates.

There are limitations where you can create or generate a report. So how do I get the reports I want in one consolidated form? Considering my KPI's?

Le taux de réponse initial doit être plus rapide lorsque je clique, cela prend généralement beaucoup de temps car j'utilise un appareil avec 6 Go de RAM et aussi une connexion Internet de 100 Mbps. Parfois, je peux répondre en 3 secondes, mais la plupart du temps, cela prend 7 secondes.

Is there a possibility to do some duplicate management in my databases in Intercom?

It says I have one new message, but when I click I get this: "This feature is restricted Ask one of your teammates to give you permission."

La question est simple : Fondamentalement, comment cela a-t-il aidé votre organisation sur différents aspects.

The prices in the Indian market might be too much to adapt for a conventional or fast running startup that's the reason of that question

I need to be able to extract automatically from Intercom each month, a report with the open/click rates of my campaigns, and I see no way of doing that currently

I have access to the Zendesk Support Suit, so want to get most of these tools, like how to setup them in the best way, communicate with users and build the credibility of my business.

We use intercom on web for help and support. We also have a mobile app where my users may run into problems. How best can I see the steps that they are taking, and capture other metadata about them so that I can help them? Does this need additional payment or purchasing a new feature? What types... Lire la suite

We find that Product Tours don't always fire as expected - any suggestions?