Patchworks Reviews & Product Details

I like that Patchworks allows us to customize our setup to pass the exact data we need in the way we need it. It's also great because it's easy to scale for new brands without relying on third parties. It's relatively quick to learn and is constantly being updated with new features. I appreciate being able to customize process flows exactly as we need. The support is responsive, and I experience very little downtime. The initial setup was relatively easy, and despite the platform's many features being initially overwhelming, there are very good resources and a training academy that provide a structured learning path through the key parts. Review collected by and hosted on G2.com.

It would be very useful if there was a way that the payloads in the run logs could be searched through. At the moment, it takes time to find the exact payload that may have an issue. Review collected by and hosted on G2.com.

Ease of use and integration are standout features, thanks to the built-in connectors and endpoints that allow you to get started right away without spending extra time on basic setup. The platform handles large datasets efficiently by leveraging connection pools, pagination, and queuing logic. Implementing any process flow is straightforward with the available connectors and modules. Customer support is responsive and addresses nearly all queries promptly. Our technical point of contact consistently made time to assist us, whether we faced simple or complex issues, ensuring that every problem was resolved immediately. Review collected by and hosted on G2.com.

These are more of cosmetic changes and good-to-have features. The logging functionality could use some improvement, particularly by including requests in the logs. Additionally, it would be helpful to have a way to archive the process flow or implement versioning for it. When a process is deleted, it should be archived and then removed after a certain period. It would also be beneficial to have the ability to drag and drop shapes within the process flow to easily reposition them. Review collected by and hosted on G2.com.

Patchworks is a reliable, well-structured integration platform that bridges systems like NetSuite, Futura, Magento 2, and Peoplevox seamlessly once the flows are configured properly. The data transformation capabilities and automation logic behind their connectors are strong, helping to stabilise complex ERP and retail ecosystems. The recent updates to the UI and error tracking have made monitoring flows far easier, and the team has been responsive to change requests and quick fixes when required. It’s particularly effective for managing large transaction volumes without constant manual intervention. Review collected by and hosted on G2.com.

The platform still requires technical intervention for certain configurations or data fixes that could ideally be handled through the UI. Error logs sometimes need deeper investigation, which demands understanding of the underlying JSON payloads. Also, change deployment between environments could be smoother — currently it still depends on developer handover. Documentation could go deeper in some areas, especially around edge-case handling for multi-system integrations. Review collected by and hosted on G2.com.

Working with the entire team has been truly invaluable to me in the short time of collaboration. The applications are very user-friendly, which makes my daily tasks much easier. Even when I encounter something unfamiliar, the customer support is always reliable and responsive, whether I reach out by email or through Slack for immediate assistance. The number of features that Patchworks provides our company is essentially to the day to day running of the business. Review collected by and hosted on G2.com.

Initially, I found the system quite complex to navigate, particularly when trying to understand the differences between Patchworks Tapestry and Patchworks Core. However, as I continue to use it, I find that it is gradually becoming easier and more straightforward. Review collected by and hosted on G2.com.

I use Patchworks to connect a bunch of integrations and it allows us to build integrations fast. I like the ease of use and the assistance from support when required. Jon Dunn has been a fantastic help. Even though I'm not an engineer and don't know how to code, getting quick answers from support has saved me a lot of time. The initial setup of Patchworks was quite easy once I passed the courses and gained a better understanding. Review collected by and hosted on G2.com.

I find sometimes the page doesn't refresh straight away to reflect changes, although it's possibly my fault for having multiple windows open at the same time. Review collected by and hosted on G2.com.

Full integration of all aspects of our tech-stack. Review collected by and hosted on G2.com.

The cost is high and if you want to self-serve it does require technical knowledge. Review collected by and hosted on G2.com.

One of the standout features of Patchworks is the 24/7 support they provide.

In particular, Jon Dunn has been incredibly helpful to our company, guiding us through the migration from tapestry services to core.

Without his assistance, the process would not have been nearly as smooth.

The platform itself is user-friendly, making it easy to navigate and edit when necessary. We will definitely be recommending Patchworks as the integration platform of choice. Review collected by and hosted on G2.com.

We have not found anything to dislike about patchworks. Review collected by and hosted on G2.com.

Customer Success team is very helpful in making sure we are able to get what we need from Patchwork's services; Chris Howes has been especially helpful and has really made sure we have been taken care of when things have gone wrong.

The customer support ticketing service although sometimes slow is quite responsive and useful in making sure things are running smoothly. Review collected by and hosted on G2.com.

On occasion you do get unexpected issues without explanation but, these are usually fixed quickly. It has been at times difficult to make changes to our flows in good time, especially when referred to third parties. eCirql is an exception to this and has been able to deliver for us. Review collected by and hosted on G2.com.

The lates version of the Patchworks product is as feature rich as any on the market. Having been a user of the old platform, I can categorically state that the efficiencies gained by using the latest platform are huge. it can chop a month off a 3 month project, comfortably. The rich UI and low code approach to configuration also means it is simple to guide customers through, which is hugely valuable, particularly during UAT. Requirements translate to visual flows, that a customer can understand and sign off on.

Beyond the platform, the business is one of the most approachable in its class. Many iPaaS platforms, and platforms within the wider ecommerce tech vendor ecosystem can be slightly 'faceless' at times. With Patchworks, we have a direct relationship that goes deep into the professional services team, giving us an unbeatable access to help, when needed.

Patchworks also embrace the feedback loop we provide, in order to help with product roadmap improvements, which is hugely valuable to us.

In summary, we would not be able to function half as well right now, without the Patchworks platform or relationship. It is that simple. Review collected by and hosted on G2.com.

We are still working through some of the commercials as the platform and some of the partnership opportunities are fast flowing and ever increasing. Over time, some of this will hopefully become more boiler plate between us. Part of the evolution of the new model. Review collected by and hosted on G2.com.

Having reviewed and worked with a variety of iPaaS solutions, we selected Patchworks thanks to its reliability, modern architecture (particularly with the upgrade to CORE) and the level of service the PW team provide to enable our team and our merchants.

It is relatively easy to use, speeds up our project delivery and gives our clients a reliable integration layer. Review collected by and hosted on G2.com.

It would be nice if Patchworks had an enablement team in APAC, having said that, as one of their partners, we are largely able to provide this as a service to merchants. Review collected by and hosted on G2.com.