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Compare Guru and KnowledgeOwl 
At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Mid-Market (47.5% of reviews)
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
$100.00
Guru
Star Rating
(2,377)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
Browse all 2 pricing plansKnowledgeOwl
Star Rating
(125)4.7 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
$100.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that KnowledgeOwl excels in user-friendliness, with many users appreciating its intuitive interface and ease of use. One user noted that they were able to create two knowledge bases in just a week, thanks to the familiar editor layout, which highlights its accessibility for new users.
- Users say that Guru stands out for its seamless integration into daily workflows, effectively eliminating the "shoulder-tapping" culture by providing a verified source of truth. This feature is particularly praised for enhancing team collaboration and ensuring that everyone has access to accurate information.
- Reviewers mention that KnowledgeOwl offers exceptional support, with many users describing it as "fantastic" and "second to none." This level of customer service can be a significant advantage for teams that require ongoing assistance as they implement and utilize the software.
- According to verified reviews, Guru's implementation process is notably quick and straightforward, making it an attractive option for teams looking to get up and running without extensive setup time. Users appreciate the simple templates and helpful AI tools that facilitate knowledge sharing.
- G2 reviewers highlight that while KnowledgeOwl provides robust functionality for complex documentation needs, some users feel it may require more technical support than they would like. This could be a consideration for teams that prefer a more self-sufficient approach.
- Users report that Guru's verification feature is a game-changer for maintaining accurate information, with many praising its Trust Score system. This feature not only enhances the reliability of shared knowledge but also simplifies the process for teams to keep their content up to date.
Pricing
Entry-Level Pricing
Guru
Team
Starting at $25.00
1 Seat Per Month
Predictable, seat-based pricing for teams getting started with Guru’s AI Source of Truth.
- AI-powered enterprise search
- Verified knowledge base
- AI chat & research
KnowledgeOwl
Basic
$100.00
All the essentials for knowledge base you'll love!
- A search that works (with no setup required!)
- Unlimited readers
- Intuitive editor
Free Trial
Guru
Free Trial is available
KnowledgeOwl
Free Trial is available
Ratings
Meets Requirements
9.2
1,947
9.1
119
Ease of Use
9.3
1,969
9.2
120
Ease of Setup
9.3
983
8.9
91
Ease of Admin
9.0
476
9.1
92
Quality of Support
9.3
1,545
9.7
113
Has the product been a good partner in doing business?
9.4
429
9.7
88
Product Direction (% positive)
9.2
1,844
9.6
119
Features by Category
Content Management
9.4
118
Not enough data
9.3
116
Not enough data
9.4
117
Not enough data
Content Discovery
9.4
122
Not enough data
9.3
118
Not enough data
9.3
117
Not enough data
9.0
107
Not enough data
9.4
108
Not enough data
9.2
107
Not enough data
Generative AI
9.3
76
Not enough data
9.4
78
Not enough data
Administration
9.2
683
Not enough data
9.2
677
Not enough data
9.1
675
Not enough data
Knowledge Management
9.6
806
Not enough data
9.3
741
Not enough data
9.2
702
Not enough data
Compliance
9.2
699
Not enough data
9.2
665
Not enough data
9.2
655
Not enough data
9.1
634
Not enough data
Customer Support
9.2
775
Not enough data
9.2
732
Not enough data
9.0
648
Not enough data
Data Security
9.2
637
Not enough data
9.2
631
Not enough data
9.3
658
Not enough data
9.1
637
Not enough data
Administration
9.2
684
Not enough data
9.3
710
Not enough data
9.4
779
Not enough data
Generative AI
9.1
492
Not enough data
Knowledge Pages
9.0
695
8.6
44
9.1
644
8.4
43
9.1
696
8.8
44
8.8
590
7.0
39
8.9
557
6.8
38
9.1
566
9.5
44
Knowledge Dissemination
8.9
671
8.3
47
9.1
673
9.5
46
9.5
757
9.4
47
9.1
724
8.5
42
9.1
597
8.3
44
9.2
594
Feature Not Available
9.3
589
9.7
43
9.0
560
8.4
36
9.2
576
8.3
38
Agentic AI - Knowledge Base
8.7
103
Not enough data
9.0
108
Not enough data
8.9
106
Feature Not Available
Compatibility
9.3
105
Not enough data
8.9
100
Not enough data
9.0
98
Not enough data
Agentic AI - Enterprise Search Software
8.8
57
Not enough data
8.8
48
Not enough data
9.0
53
Not enough data
8.9
47
Not enough data
9.0
56
Not enough data
8.6
48
Not enough data
Search Queries
9.2
98
Not enough data
9.4
102
Not enough data
9.1
96
Not enough data
9.2
92
Not enough data
9.3
109
Not enough data
AI powered search - Enterprise Search Software
8.6
48
Not enough data
8.6
38
Not enough data
9.4
45
Not enough data
Functionality
9.0
104
Not enough data
9.3
103
Not enough data
9.1
105
Not enough data
Compatibility - Enterprise Search Software
8.9
35
Not enough data
9.5
36
Not enough data
8.6
35
Not enough data
Functionality - Enterprise Search Software
8.9
36
Not enough data
9.5
37
Not enough data
9.2
39
Not enough data
Search Queries - Enterprise Search Software
9.1
36
Not enough data
9.2
37
Not enough data
8.8
37
Not enough data
9.5
35
Not enough data
Responses
8.8
64
Not enough data
8.7
73
Not enough data
9.2
78
Not enough data
Automation - AI Agents
8.7
61
Not enough data
8.4
72
Not enough data
8.5
74
Not enough data
8.8
65
Not enough data
9.0
60
Not enough data
Platform
8.8
65
Not enough data
9.0
72
Not enough data
8.7
74
Not enough data
Autonomy - AI Agents
8.9
66
Not enough data
8.9
71
Not enough data
8.8
73
Not enough data
9.1
63
Not enough data
Generative AI
9.1
76
Not enough data
8.9
71
Not enough data
Generative AI
Not enough data
7.9
7
Self-Service Experience
Not enough data
9.6
31
Not enough data
9.4
31
Not enough data
6.9
23
Not enough data
8.6
23
Not enough data
Feature Not Available
Self-Service Platform
Not enough data
9.6
26
Not enough data
8.9
22
Not enough data
7.0
22
Not enough data
8.7
25
Agentic AI - Customer Self-Service
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization - AI Agent Builders
10.0
8
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
Functionality - AI Agent Builders
9.5
7
Not enough data
9.6
8
Not enough data
10.0
5
Not enough data
9.0
8
Not enough data
Data and Analytics - AI Agent Builders
9.3
5
Not enough data
10.0
8
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
9.0
7
Not enough data
10.0
5
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and KnowledgeOwl are categorized as Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
KnowledgeOwl is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
KnowledgeOwl
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.7%
Information Technology and Services
11.4%
Consumer Services
8.7%
Internet
6.3%
Financial Services
6.1%
Other
52.9%
Computer Software
21.3%
Information Technology and Services
11.5%
Internet
5.7%
Education Management
5.7%
Non-Profit Organization Management
4.1%
Other
51.6%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
KnowledgeOwl has no discussions with answers
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