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# SAP Solution Manager vs TOPdesk Comparison - What are their main differences?

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SAP Solution ManagerTOPdesk[+ Add Product](#)

Reviews

**SAP Solution Manager** [

3.9/5(15)

](https://www.g2.com/products/sap-solution-manager/reviews#reviews)

**TOPdesk** [

4.1/5(30)

](https://www.g2.com/products/topdesk/reviews#reviews)

Pricing

**SAP Solution Manager**
No pricing available

**TOPdesk**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**SAP Solution Manager**
Not enough reviews yet

**TOPdesk**
Not enough reviews yet

Return on Investment

**SAP Solution Manager**
Not enough reviews yet

**TOPdesk**
Not enough reviews yet

Perceived Cost

**SAP Solution Manager**
Not enough reviews yet

**TOPdesk**
$$$$$

Average Discount

**SAP Solution Manager**
Not enough reviews yet

**TOPdesk**
Not enough reviews yet

 ![SAP Solution Manager](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3e927524252026a11ef2b5e0aa372571/sap-solution-manager.jpg "SAP Solution Manager")

 ![TOPdesk](https://images.g2crowd.com/uploads/product/hd_favicon/363110323a1c7774436549f55e8722c1/topdesk.svg "TOPdesk")

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Pros & Cons

**SAP Solution Manager**
Not enough data

**TOPdesk**
[
Features (2)
](https://www.g2.com/products/topdesk/reviews?filters%5Bsentiment_snippet%5D=1951093&qs=pros-and-cons#reviews)[
Asset Management (1)
](https://www.g2.com/products/topdesk/reviews?filters%5Bsentiment_snippet%5D=2349008&qs=pros-and-cons#reviews)[
Ticketing Issues (2)
](https://www.g2.com/products/topdesk/reviews?filters%5Bsentiment_snippet%5D=1951098&qs=pros-and-cons#reviews)[
Access Control (1)
](https://www.g2.com/products/topdesk/reviews?filters%5Bsentiment_snippet%5D=1951091&qs=pros-and-cons#reviews)

Integrations

**SAP Solution Manager**
Not enough data

**TOPdesk**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image")

RingEX

](https://www.g2.com/products/ringex/reviews)[
View all
](https://www.g2.com/products/topdesk/integrations)

Screenshots

**SAP Solution Manager**
No screenshot available

**TOPdesk**
 ![TOPdesk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/75940/Original-size-PNG-Dashboard.png)

Ratings

Meets Requirements

**SAP Solution Manager**

8.5

8.510

**TOPdesk**

8.5

8.524

Ease of Use

**SAP Solution Manager**

6.7

6.710

**TOPdesk**

8.0

8.023

Ease of Setup

**SAP Solution Manager**
Not enough data

**TOPdesk**

7.3

7.35

Ease of Admin

**SAP Solution Manager**
Not enough data

**TOPdesk**
Not enough data

Quality of Support

**SAP Solution Manager**

7.0

7.010

**TOPdesk**

8.8

8.820

Has the product been a good partner in doing business?

**SAP Solution Manager**
Not enough data

**TOPdesk**

8.3

8.35

Product Direction (% positive)

**SAP Solution Manager**

10.0

10.09

**TOPdesk**

9.5

9.524

Features

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

8.1

12

8.5

11

Administration

Change Management

8.7

9

|

Verified

8.8(won by 0.1)

10

|

Verified

Asset Management

7.5

8

|

Verified

8.3(won by 0.8)

10

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Reports & Analytics

8.5

8

|

Verified

8.8(won by 0.3)

10

|

Verified

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

7.1

7

|

Verified

8.8(won by 1.7)

10

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Incident Reports

7.6

7

|

Verified

8.3(won by 0.7)

10

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Process Workflow

8.3(won by 0.1)

8

|

Verified

8.2

10

|

Verified

Customizable Reports

Not enough data

Not enough data

Management

Reporting

Not enough data

8.3(won by default)

10

|

Verified

Administration Console

Not enough data

8.7(won by default)

9

|

Verified

Access Management

Not enough data

8.5(won by default)

10

|

Verified

Asset Management

Not enough data

8.3(won by default)

10

|

Verified

Policy Dictation

Not enough data

8.5(won by default)

9

|

Verified

Real-Time Reporting

Not enough data

Not enough data

Functionality

Alerting

9.0(won by 0.2)

5

|

Verified

8.8

10

|

Verified

Ticketing System

Not enough data

9.0(won by default)

10

|

Verified

Performance Logging

Not enough data

8.0(won by default)

9

Automation

Not enough data

8.5(won by default)

10

|

Verified

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

Not enough data

8.5

23

Incident Management

Automate Ticket Routing

Not enough data

8.8(won by default)

19

Ticket Prioritization

Not enough data

8.4(won by default)

20

Ticket Notifications

Not enough data

9.1(won by default)

19

Knowledge Base

Not enough data

8.6(won by default)

18

Knowledge Base/Ticket Integration

Not enough data

8.1(won by default)

18

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

Not enough data

8.2(won by default)

19

Time Tracking

Not enough data

8.4(won by default)

19

Surveys

Not enough data

8.3(won by default)

17

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

Not enough data

8.6(won by default)

15

Self Service

Not enough data

8.8(won by default)

18

Active Directory

Not enough data

8.8(won by default)

16

Multi-Channel Access

Not enough data

8.0(won by default)

16

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![SAP Solution Manager](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3e927524252026a11ef2b5e0aa372571/sap-solution-manager.jpg "SAP Solution Manager")](https://www.g2.com/products/sap-solution-manager/reviews)

SAP Solution Manager

Small-Business(50 or fewer emp.)

9.1%

Mid-Market(51-1000 emp.)

27.3%

Enterprise(\> 1000 emp.)

63.6%

[![TOPdesk](https://images.g2crowd.com/uploads/product/hd_favicon/363110323a1c7774436549f55e8722c1/topdesk.svg "TOPdesk")](https://www.g2.com/products/topdesk/reviews)

TOPdesk

Small-Business(50 or fewer emp.)

14.3%

Mid-Market(51-1000 emp.)

46.4%

Enterprise(\> 1000 emp.)

39.3%

Small-Business

(50 or fewer emp.)

9.1%

14.3%

Mid-Market

(51-1000 emp.)

27.3%

46.4%

Enterprise

(\> 1000 emp.)

63.6%

39.3%

Reviewers' Industry

[![SAP Solution Manager](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3e927524252026a11ef2b5e0aa372571/sap-solution-manager.jpg "SAP Solution Manager")](https://www.g2.com/products/sap-solution-manager/reviews)
SAP Solution Manager

Information Technology and Services

18.2%

Oil & Energy

9.1%

Marketing and Advertising

9.1%

Management Consulting

9.1%

Hospital & Health Care

9.1%

Other

45.5%

[![TOPdesk](https://images.g2crowd.com/uploads/product/hd_favicon/363110323a1c7774436549f55e8722c1/topdesk.svg "TOPdesk")](https://www.g2.com/products/topdesk/reviews)
TOPdesk

Computer Software

10.7%

Retail

7.1%

Primary/Secondary Education

7.1%

Higher Education

7.1%

Consumer Goods

7.1%

Other

60.7%

Alternatives

**SAP Solution Manager Alternatives**

 ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")

[
ServiceNow IT Service...
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[
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[
Freshservice
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 ![BMC Helix ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/f8244df9cd34374cbf1e821e6c80ed9f/bmc-software-bmc-helix-itsm.svg "BMC Helix ITSM")

[
BMC Helix ITSM
](/products/bmc-software-bmc-helix-itsm/reviews)

**TOPdesk Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
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[
ServiceNow IT Service...
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 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid")

[
SysAid
](/products/sysaid/reviews)

## SAP Solution Manager vs TOPdesk

- SAP Solution Manager and TOPdesk both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that TOPdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SAP Solution Manager over TOPdesk.