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Compare SAP Solution Manager and TOPdesk 
Featured Products
At a Glance
Market Segments
Enterprise (63.6% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
SAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskSAP Solution Manager vs TOPdesk
- SAP Solution Manager and TOPdesk both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that TOPdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SAP Solution Manager over TOPdesk.
Pricing
Entry-Level Pricing
SAP Solution Manager
No pricing availableTOPdesk
No pricing availableFree Trial
SAP Solution Manager
No trial information availableTOPdesk
Free Trial is available
Ratings
Meets Requirements
8.5
10
8.5
24
Ease of Use
6.7
10
8.0
23
Ease of Setup
Not enough data
7.3
5
Ease of Admin
Not enough data
Not enough data
Quality of Support
7.0
10
8.8
20
Has the product been a good partner in doing business?
Not enough data
8.3
5
Product Direction (% positive)
10.0
9
9.5
24
Features by Category
Administration
8.7
9
|
Verified
8.8
10
|
Verified
7.5
8
|
Verified
8.3
10
|
Verified
8.5
8
|
Verified
8.8
10
|
Verified
Service Desk
7.1
7
|
Verified
8.8
10
|
Verified
7.6
7
|
Verified
8.3
10
|
Verified
8.3
8
|
Verified
8.2
10
|
Verified
Management
Not enough data
8.3
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.5
9
|
Verified
Functionality
Not enough data
9.0
10
|
Verified
Not enough data
8.0
9
9.0
5
|
Verified
8.8
10
|
Verified
Not enough data
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.8
19
Not enough data
8.4
20
Not enough data
9.1
19
Not enough data
8.6
18
Not enough data
8.1
18
Reporting
Not enough data
8.2
19
Not enough data
8.4
19
Not enough data
8.3
17
Access & Usability
Not enough data
8.6
15
Not enough data
8.8
18
Not enough data
8.8
16
Not enough data
8.0
16
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SAP Solution Manager and TOPdesk are categorized as IT Service Management (ITSM) Tools
Unique Categories
SAP Solution Manager has no unique categories
TOPdesk is categorized as Service Desk
Reviews
Reviewers' Company Size
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Education Management
7.1%
Other
60.7%
Alternatives
Discussions
SAP Solution Manager has no discussions with answers
TOPdesk has no discussions with answers
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