Introducing G2.ai, the future of software buying.Try now
Compare Odoo CRM and Sugar Sell 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Attio
Visit Website
At a Glance
Market Segments
Small-Business (68.8% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$24 per app/ per user/ per month
$19.00 Per Month
Odoo CRM
Star Rating
(165)4.0 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
$24 per app/ per user/ per month
Learn more about Odoo CRMSugar Sell
Star Rating
(771)3.8 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Sugar Sell excels in "Contact & Account Management" with a score of 8.1, which reviewers mention makes it easier to track customer interactions and manage relationships effectively. In contrast, Odoo CRM scores slightly lower at 7.8, indicating it may not be as robust in this area.
- Reviewers mention that Odoo CRM shines in "Lead Management" with a score of 8.2, highlighting its effective tools for tracking and nurturing leads. Sugar Sell, while still competent at 7.9, does not offer the same level of functionality, according to user feedback.
- G2 users note that Odoo CRM's "Email Marketing" capabilities are rated at 8.0, which reviewers say provides a more comprehensive suite for managing campaigns compared to Sugar Sell's lower score of 7.1, indicating a potential gap in marketing automation features.
- Users on G2 report that Sugar Sell's "Customization" options are rated at 8.2, which allows for tailored solutions to fit specific business needs. Odoo CRM matches this score, but users mention that Sugar Sell's interface is more intuitive for making these customizations.
- Reviewers mention that Odoo CRM's "Performance and Reliability" is rated significantly higher at 8.5, suggesting that it offers a more stable experience. In contrast, Sugar Sell's score of 7.6 indicates that users may encounter more issues with reliability.
- Users say that both platforms offer solid "Integration APIs" with a score of 7.7, but Odoo CRM's broader "Breadth of Partner Applications" at 7.6 is noted by reviewers as a key advantage, providing more options for third-party integrations compared to Sugar Sell's 7.3.
Pricing
Entry-Level Pricing
Odoo CRM
Odoo CRM
$24
per app/ per user/ per month
New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Odoo CRM
Free Trial is available
Sugar Sell
No trial information availableRatings
Meets Requirements
8.1
113
8.0
613
Ease of Use
8.3
114
7.6
649
Ease of Setup
7.7
76
7.2
346
Ease of Admin
8.1
57
7.6
319
Quality of Support
7.7
114
7.7
556
Has the product been a good partner in doing business?
8.1
61
7.8
303
Product Direction (% positive)
8.6
109
7.1
600
Features by Category
Sales Force Automation
7.9
80
|
Verified
8.2
503
|
Verified
7.9
65
7.6
323
8.4
81
|
Verified
7.9
470
|
Verified
8.0
82
|
Verified
7.7
488
|
Verified
7.5
70
|
Verified
7.2
359
|
Verified
7.7
73
|
Verified
7.4
413
|
Verified
7.7
76
|
Verified
7.3
347
|
Verified
8.1
77
|
Verified
7.4
349
|
Verified
7.9
77
|
Verified
7.8
377
|
Verified
Marketing Automation
7.9
66
|
Verified
7.1
355
|
Verified
8.0
64
7.2
362
|
Verified
8.3
73
|
Verified
7.9
428
|
Verified
8.0
60
|
Verified
7.0
313
|
Verified
Customer Support
8.0
66
|
Verified
7.9
387
|
Verified
7.9
67
|
Verified
7.7
349
|
Verified
7.6
70
|
Verified
7.8
359
|
Verified
7.4
63
|
Verified
7.4
293
7.7
67
|
Verified
7.7
314
|
Verified
Reporting & Analytics
7.9
77
|
Verified
7.7
470
|
Verified
7.9
78
|
Verified
8.0
476
|
Verified
7.5
69
|
Verified
7.4
367
|
Verified
Mobile & Social
7.8
62
|
Verified
7.2
270
|
Verified
7.6
58
|
Verified
7.2
268
|
Verified
7.4
67
|
Verified
7.4
332
|
Verified
Platform
8.3
59
|
Verified
8.2
260
|
Verified
7.9
57
|
Verified
7.8
255
|
Verified
8.4
62
|
Verified
8.1
268
|
Verified
7.9
54
|
Verified
7.9
168
|
Verified
8.2
52
|
Verified
8.2
214
|
Verified
7.7
54
|
Verified
7.5
216
|
Verified
8.5
59
|
Verified
7.6
257
|
Verified
7.8
56
|
Verified
7.2
199
|
Verified
Integration
8.0
57
|
Verified
7.6
260
|
Verified
7.8
51
|
Verified
7.7
202
|
Verified
7.7
49
|
Verified
7.3
198
|
Verified
Generative AI
7.2
30
6.4
29
Agentic AI - CRM
7.1
11
Not enough data
8.5
11
Not enough data
8.5
12
Not enough data
8.3
11
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.3
11
Not enough data
Categories
Categories
Shared Categories
Odoo CRM and Sugar Sell are categorized as CRM
Unique Categories
Odoo CRM has no unique categories
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Odoo CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.0%
Computer Software
9.0%
Construction
4.9%
Marketing and Advertising
3.5%
Retail
2.8%
Other
63.9%
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.2%
Alternatives
Discussions
Is Odoo free to use?
3 Comments
AB
ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,...Read more
What is CRM in Odoo?
1 Comment
JK
I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including...Read more
What is Odoo CRM used for?
1 Comment
FF
Control sales activities, inventory, billing, and marketingRead more
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 Comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 Comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
