Compare Gainsight Customer Success and Preact 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,630)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessPreact
Star Rating
(0)0.0 out of 5
Market Segments
Not enough data
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about PreactPricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availablePreact
No pricing availableFree Trial
Gainsight Customer Success
No trial information availablePreact
No trial information availableRatings
Meets Requirements
8.6
1,330
Not enough data
Ease of Use
8.0
1,362
Not enough data
Ease of Setup
6.6
702
Not enough data
Ease of Admin
6.9
623
Not enough data
Quality of Support
8.5
1,132
Not enough data
Quality of Work
Not enough data
Not enough data
Responsiveness
Not enough data
Not enough data
Expertise of Team
Not enough data
Not enough data
Execution Ability
Not enough data
Not enough data
Communication Skills
Not enough data
Not enough data
Professionalism
Not enough data
Not enough data
Has the product been a good partner in doing business?
8.9
633
Not enough data
Product Direction (% positive)
9.2
1,333
Not enough data
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Information
8.6
1092
|
Verified
Not enough data
8.5
1046
|
Verified
Not enough data
8.4
1039
|
Verified
Not enough data
8.2
1050
|
Verified
Not enough data
8.1
913
|
Verified
Not enough data
7.9
895
|
Verified
Not enough data
8.0
940
|
Verified
Not enough data
Predictions
8.0
928
|
Verified
Not enough data
7.4
816
|
Verified
Not enough data
8.1
887
|
Verified
Not enough data
6.8
640
|
Verified
Not enough data
Platform
8.2
1091
|
Verified
Not enough data
7.9
957
|
Verified
Not enough data
7.8
960
|
Verified
Not enough data
8.1
965
|
Verified
Not enough data
8.1
1009
|
Verified
Not enough data
8.1
1002
|
Verified
Not enough data
8.5
1005
|
Verified
Not enough data
8.6
915
|
Verified
Not enough data
8.4
1031
|
Verified
Not enough data
8.4
1003
|
Verified
Not enough data
Generative AI
7.0
289
Not enough data
7.1
290
Not enough data
Agentic AI - Customer Success
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Not enough data
Sales Team
7.8
103
Not enough data
Feature Not Available
Not enough data
8.1
140
Not enough data
Intelligence
7.8
124
Not enough data
6.9
110
Not enough data
7.7
103
Not enough data
Mapping
7.6
112
Not enough data
8.1
124
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
174
Not enough data
8.6
151
Not enough data
7.9
124
Not enough data
6.8
112
Not enough data
Customization
8.1
145
Not enough data
7.7
105
Not enough data
7.6
103
Not enough data
7.6
98
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and Preact share no categories
Unique Categories
Gainsight Customer Success is categorized as Experience Management, Customer Revenue Optimization, and Customer Success
Preact is categorized as Microsoft Resellers
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Preact
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.0%
Information Technology and Services
20.1%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.5%
Other
29.9%
‐
‐
‐
‐
‐
Other
0%
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
Preact has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
