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Compare Forethought and Siena AI 
Featured Products
At a Glance
Market Segments
Mid-Market (64.6% of reviews)
Small-Business (71.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Forethought
Star Rating
(164)4.3 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtSiena AI
Star Rating
(28)4.8 out of 5
Market Segments
Small-Business (71.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Siena AIForethought vs Siena AI
When assessing the two solutions, reviewers found Siena AI easier to use, set up, and administer. Reviewers also preferred doing business with Siena AI overall.
- Reviewers felt that Siena AI meets the needs of their business better than Forethought.
- When comparing quality of ongoing product support, reviewers felt that Siena AI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Siena AI over Forethought.
Pricing
Entry-Level Pricing
Forethought
No pricing availableSiena AI
No pricing availableFree Trial
Forethought
Free Trial is available
Siena AI
No trial information availableRatings
Meets Requirements
8.2
115
9.3
20
Ease of Use
8.3
119
8.8
22
Ease of Setup
7.7
71
8.4
15
Ease of Admin
7.9
69
9.3
10
Quality of Support
8.9
108
9.5
20
Has the product been a good partner in doing business?
9.1
69
9.8
10
Product Direction (% positive)
9.3
105
9.4
21
Features by Category
Administration
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Responses
8.0
33
Not enough data
9.1
27
Not enough data
8.6
30
Not enough data
Automation - AI Agents
8.7
5
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Platform
9.0
27
Not enough data
8.9
32
Not enough data
9.0
20
Not enough data
Autonomy - AI Agents
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
9.8
8
Not enough data
9.4
8
Not enough data
Responses
8.5
51
Not enough data
8.2
49
Not enough data
8.8
47
Not enough data
8.1
39
Not enough data
7.4
33
Not enough data
Platform
8.2
38
Not enough data
7.8
46
Not enough data
8.6
44
Not enough data
7.6
45
Not enough data
Feature Not Available
Not enough data
7.7
37
Not enough data
7.5
42
Not enough data
Generative AI
7.2
19
Not enough data
7.8
20
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.2
17
9.2
19
6.6
16
8.8
16
8.9
17
9.3
18
Automation
8.9
18
8.1
18
8.8
18
9.1
17
8.5
18
8.6
18
Artificial Intelligence
9.0
17
9.3
18
8.9
17
9.3
16
8.7
18
8.9
17
Generative AI
7.7
16
Not enough data
Self-Service Experience
7.5
31
Not enough data
8.2
61
Not enough data
Feature Not Available
Not enough data
7.8
42
Not enough data
7.9
54
Not enough data
Self-Service Platform
8.4
53
Not enough data
8.4
58
Not enough data
8.6
60
Not enough data
8.1
57
Not enough data
Agentic AI - Customer Self-Service
7.3
8
Not enough data
6.9
7
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
6.0
8
Not enough data
7.8
9
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
12
Not enough data
8.2
11
Not enough data
7.9
12
Not enough data
9.2
11
Not enough data
7.8
10
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.7
10
Not enough data
Automation
8.7
13
Not enough data
8.2
14
Not enough data
6.8
12
Not enough data
Autonomy
8.0
11
Not enough data
7.6
11
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forethought and Siena AI are categorized as Customer Service Automation
Unique Categories
Forethought is categorized as AI Customer Support Agents, Contact Center Knowledge Base, Chatbots, Customer Self-Service, and AI Agents For Business Operations
Siena AI is categorized as Multilingual Customer Support
Reviews
Reviewers' Company Size
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Siena AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.6%
Financial Services
20.7%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.3%
Consumer Goods
35.7%
Retail
21.4%
Health, Wellness and Fitness
14.3%
Food & Beverages
10.7%
Cosmetics
7.1%
Other
10.7%
Alternatives
Discussions
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
Siena AI has no discussions with answers
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