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At a Glance
Market Segments
Mid-Market (64.6% of reviews)
Enterprise (43.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Forethought
Star Rating
(164)4.3 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtKore.AI
Star Rating
(458)4.6 out of 5
Market Segments
Enterprise (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Kore.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kore.AI excels in overall user satisfaction, reflected in its higher G2 Score compared to Forethought. Users appreciate the platform's comprehensive automation capabilities, particularly highlighting the integration of no-code bot development and advanced NLP features.
- Users say that Kore.AI's implementation process is notably efficient, with many praising the intuitive onboarding wizard that simplifies setup. In contrast, Forethought users have mentioned challenges with setup, indicating a less streamlined experience.
- Reviewers mention that Kore.AI offers superior ease of use, with a score that reflects its user-friendly interface. Users have noted how the organization of automation and contact center features makes it easier to navigate, while Forethought, although appreciated for its intuitive dashboard, still faces some usability hurdles.
- According to verified reviews, Kore.AI's support quality is highly rated, with users expressing satisfaction with the responsiveness and effectiveness of the support team. Forethought, while also receiving positive feedback for its support, has a slightly lower rating, suggesting room for improvement in this area.
- Users highlight that Kore.AI's advanced features, such as multi-NLP and sentiment/context handling, contribute to more human-like conversations, enhancing user engagement. Forethought, on the other hand, is praised for its seamless integration with Salesforce, which improves the end-user experience but may not offer the same depth in conversational capabilities.
- Reviewers appreciate the ongoing product direction of Kore.AI, with many noting the positive trajectory and commitment to innovation. Forethought users also recognize the team's willingness to listen to feedback, but the overall perception of product direction is slightly less favorable compared to Kore.AI's strong performance in this area.
Pricing
Entry-Level Pricing
Forethought
No pricing availableKore.AI
No pricing availableFree Trial
Forethought
Free Trial is available
Kore.AI
Free Trial is available
Ratings
Meets Requirements
8.2
115
9.0
326
Ease of Use
8.3
119
9.1
328
Ease of Setup
7.7
71
9.0
218
Ease of Admin
7.9
69
8.9
189
Quality of Support
8.9
108
8.8
317
Has the product been a good partner in doing business?
9.1
69
9.0
177
Product Direction (% positive)
9.3
105
9.7
319
Features by Category
Administration
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Compatibility
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
9.3
7
Agentic AI - Enterprise Search Software
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Search Queries
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
9.3
7
Not enough data
8.6
7
Not enough data
8.8
7
AI powered search - Enterprise Search Software
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.7
5
Functionality
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Compatibility - Enterprise Search Software
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Functionality - Enterprise Search Software
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.3
5
Search Queries - Enterprise Search Software
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Responses
8.0
33
8.9
196
9.1
27
9.0
184
8.6
30
9.2
200
Automation - AI Agents
8.7
5
8.6
49
8.3
6
8.7
50
7.3
5
8.5
50
8.0
5
8.8
49
8.3
5
8.9
48
Platform
9.0
27
9.1
199
8.9
32
9.0
197
9.0
20
8.9
184
Autonomy - AI Agents
7.3
5
8.1
49
8.7
5
8.4
49
8.3
5
8.7
49
8.3
5
8.4
50
Generative AI
9.8
8
8.9
135
9.4
8
8.9
134
Responses
8.5
51
8.8
249
8.2
49
8.8
244
8.8
47
8.8
229
8.1
39
8.8
240
7.4
33
8.7
221
Platform
8.2
38
8.9
235
7.8
46
8.9
244
8.6
44
8.7
236
7.6
45
8.8
245
Feature Not Available
8.6
229
7.7
37
8.8
234
7.5
42
8.8
233
Generative AI
7.2
19
9.0
160
7.8
20
9.0
158
Conversational Platform
Not enough data
8.9
160
Not enough data
8.9
160
Not enough data
8.9
159
Not enough data
8.9
159
Support Automation
Not enough data
8.9
157
Not enough data
8.9
155
Not enough data
8.9
159
Not enough data
8.9
157
Generative AI
Not enough data
8.9
116
Not enough data
8.9
115
Customer Support
8.2
17
Not enough data
6.6
16
Not enough data
8.9
17
Not enough data
Automation
8.9
18
Not enough data
8.8
18
Not enough data
8.5
18
Not enough data
Artificial Intelligence
9.0
17
Not enough data
8.9
17
Not enough data
8.7
18
Not enough data
Generative AI
7.7
16
Not enough data
Self-Service Experience
7.5
31
Not enough data
8.2
61
Not enough data
Feature Not Available
Not enough data
7.8
42
Not enough data
7.9
54
Not enough data
Self-Service Platform
8.4
53
Not enough data
8.4
58
Not enough data
8.6
60
Not enough data
8.1
57
Not enough data
Agentic AI - Customer Self-Service
7.3
8
Not enough data
6.9
7
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
8.1
9
Not enough data
6.0
8
Not enough data
7.8
9
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
7.7
20
Speech Synthesis - AI Voice Assistants
Not enough data
7.7
20
Not enough data
7.8
20
Not enough data
7.6
20
Security and privacy - AI Voice Assistants
Not enough data
8.3
18
Compatibility - AI Voice Assistants
Not enough data
8.7
19
Workflow Design & Integration - AI Orchestration
Not enough data
8.8
10
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
8.7
10
Performance Optimization & Analytics - AI Orchestration
Not enough data
9.2
10
Not enough data
9.0
10
Not enough data
8.7
10
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.3
10
Governance & Compliance Controls - AI Orchestration
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
8.8
10
Not enough data
8.8
10
Not enough data
8.5
10
Customer Query Resolution - AI Customer Support Agents
8.5
12
Not enough data
8.2
11
Not enough data
7.9
12
Not enough data
9.2
11
Not enough data
7.8
10
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.7
10
Not enough data
Automation
8.7
13
Not enough data
8.2
14
Not enough data
6.8
12
Not enough data
Autonomy
8.0
11
Not enough data
7.6
11
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forethought and Kore.AI are categorized as Chatbots and AI Agents For Business Operations
Unique Categories
Forethought is categorized as AI Customer Support Agents, Customer Service Automation, Contact Center Knowledge Base, and Customer Self-Service
Kore.AI is categorized as AI Voice Assistants, Conversational Support, Enterprise Search Software, and AI Orchestration
Reviews
Reviewers' Company Size
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kore.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.6%
Financial Services
20.7%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.3%
Information Technology and Services
28.0%
Computer Software
19.7%
Banking
10.5%
Consulting
3.8%
Computer & Network Security
3.0%
Other
35.0%
Alternatives
Discussions
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
Kore.AI has no discussions with answers
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