Introducing G2.ai, the future of software buying.Try now
Compare BMC FootPrints and BMC Helix ITSM 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
ServiceNow IT Service Management
Visit Website
At a Glance
Market Segments
Enterprise (57.1% of reviews)
Enterprise (75.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC FootPrints
Star Rating
(56)3.5 out of 5
Market Segments
Enterprise (57.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about BMC FootPrintsBMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMBMC FootPrints vs BMC Helix ITSM
When assessing the two solutions, reviewers found BMC Helix ITSM easier to use, set up, and administer. However, reviewers preferred doing business with BMC FootPrints overall.
- Reviewers felt that BMC Helix ITSM meets the needs of their business better than BMC FootPrints.
- When comparing quality of ongoing product support, reviewers felt that BMC FootPrints is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of BMC Helix ITSM over BMC FootPrints.
Pricing
Entry-Level Pricing
BMC FootPrints
No pricing availableBMC Helix ITSM
No pricing availableFree Trial
BMC FootPrints
No trial information availableBMC Helix ITSM
No trial information availableRatings
Meets Requirements
7.4
51
8.0
243
Ease of Use
6.9
50
7.2
246
Ease of Setup
6.7
20
7.0
85
Ease of Admin
6.7
19
7.2
83
Quality of Support
7.7
39
7.5
212
Has the product been a good partner in doing business?
8.1
18
7.9
77
Product Direction (% positive)
4.7
51
6.1
242
Features by Category
Administration
5.6
6
|
Verified
8.8
16
|
Verified
Not enough data
8.6
17
|
Verified
6.4
7
|
Verified
9.3
16
|
Verified
Service Desk
7.9
8
|
Verified
9.0
19
|
Verified
7.5
8
|
Verified
9.2
19
|
Verified
6.5
8
|
Verified
9.0
17
|
Verified
Management
Not enough data
9.4
9
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
7.6
9
|
Verified
Functionality
Not enough data
9.4
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.1
9
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.2
28
Feature Not Available
8.3
26
8.6
103
8.4
28
8.3
104
7.9
22
7.9
85
7.9
20
7.9
87
Reporting
7.8
27
7.9
90
8.3
22
7.9
87
7.1
17
Feature Not Available
Access & Usability
5.3
12
6.6
55
8.0
23
7.8
85
8.4
21
7.9
77
7.2
17
7.7
62
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC FootPrints and BMC Helix ITSM are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
BMC FootPrints has no unique categories
BMC Helix ITSM has no unique categories
Reviews
Reviewers' Company Size
BMC FootPrints
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
26.8%
Law Practice
19.6%
Information Technology and Services
14.3%
Hospital & Health Care
7.1%
Education Management
5.4%
Other
26.8%
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Alternatives
Discussions
BMC FootPrints has no discussions with answers
BMC Helix ITSM has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
