Compare DevRev and Omnichannel Customer Engagement Platform 
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Starting at $69.00 1 Portal Per Year
DevRev
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansOmnichannel Customer Engagement Platform
Star Rating
(11)4.6 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Starting at $69.00 1 Portal Per Year
Learn more about Omnichannel Customer Engagement PlatformDevRev vs Omnichannel Customer Engagement Platform
- Reviewers felt that Omnichannel Customer Engagement Platform meets the needs of their business better than DevRev.
- When comparing quality of ongoing product support, reviewers felt that DevRev is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Omnichannel Customer Engagement Platform over DevRev.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Omnichannel Customer Engagement Platform
Enterprise
Starting at $69.00
1 Portal Per Year
For Small, Medium, Large Enterprises
- 3000 users free/Month
- Intent based AI bots
- 16 + Channels(Includes Instagram,, WhatsApp, Facebook, Google, SMS, etc)
Free Trial
DevRev
Free Trial is available
Omnichannel Customer Engagement Platform
Free Trial is available
Ratings
Meets Requirements
8.4
137
9.2
10
Ease of Use
8.5
137
9.2
10
Ease of Setup
7.9
81
8.7
10
Ease of Admin
8.8
47
Not enough data
Quality of Support
9.0
132
8.0
10
Has the product been a good partner in doing business?
9.2
46
Not enough data
Product Direction (% positive)
9.3
137
10.0
10
Features by Category
Ticket and Case Management
8.6
38
Not enough data
8.3
38
Not enough data
8.5
40
Not enough data
7.9
36
Not enough data
8.2
38
Not enough data
8.3
38
Not enough data
8.6
38
Not enough data
8.3
37
Not enough data
Generative AI
7.7
34
Not enough data
8.2
33
Not enough data
Agentic AI - Help Desk
6.8
18
Not enough data
6.6
17
Not enough data
6.5
17
Not enough data
Communication Channels
8.2
35
Not enough data
8.2
37
Not enough data
8.1
36
Not enough data
6.1
31
Not enough data
5.5
32
Not enough data
Platform
6.7
35
Not enough data
7.7
36
Not enough data
8.6
34
Not enough data
8.2
37
Not enough data
7.3
35
Not enough data
7.4
34
Not enough data
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Knowledge Management
8.7
21
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.1
8
Not enough data
7.3
8
Not enough data
Feature Not Available
Not enough data
Communication
8.3
11
Not enough data
8.9
12
Not enough data
7.9
8
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
Internal Use
7.7
36
Not enough data
7.7
10
Not enough data
6.9
9
Not enough data
8.6
11
Not enough data
8.8
10
Not enough data
8.5
11
Not enough data
Generative AI
8.3
23
7.1
8
Self-Service Experience
8.5
25
8.5
8
8.5
24
7.5
8
Feature Not Available
7.3
8
6.7
22
7.9
8
7.8
25
7.9
8
Self-Service Platform
8.0
23
8.5
8
8.0
23
7.9
8
8.3
23
7.1
8
8.4
23
7.9
8
Agentic AI - Customer Self-Service
6.0
8
Not enough data
4.6
8
Not enough data
6.0
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
6.4
7
Not enough data
5.7
7
Not enough data
Generative AI
8.7
20
Not enough data
8.7
19
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Categories
Categories
Shared Categories
DevRev and Omnichannel Customer Engagement Platform are categorized as Customer Self-Service
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Omnichannel Customer Engagement Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.1%
Financial Services
17.8%
Information Technology and Services
11.7%
Human Resources
6.1%
Insurance
4.3%
Other
38.0%
Automotive
40.0%
Pharmaceuticals
10.0%
Management Consulting
10.0%
Insurance
10.0%
Information Technology and Services
10.0%
Other
20.0%
Alternatives
Discussions
DevRev has no discussions with answers
Omnichannel Customer Engagement Platform has no discussions with answers
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