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Compare CCC Intelligent Solutions and Shop-Ware 
At a Glance
Market Segments
Small-Business (42.1% of reviews)
Small-Business (87.5% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
Contact Us
No pricing available
CCC Intelligent Solutions
Star Rating
(21)4.7 out of 5
Market Segments
Small-Business (42.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansShop-Ware
Star Rating
(41)4.9 out of 5
Market Segments
Small-Business (87.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Shop-WareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CCC Intelligent Solutions excels in "Appointment Scheduling," providing a seamless interface that integrates well with existing calendars, while Shop-Ware's scheduling feature is noted for its user-friendly design but lacks some advanced customization options.
- Reviewers mention that Shop-Ware shines in "Inventory Management," with features like real-time tracking and easy integration with suppliers, whereas CCC Intelligent Solutions offers solid inventory management but is sometimes seen as less intuitive.
- G2 users highlight that Shop-Ware's "Digital Vehicle Inspection (DVI)" tool is particularly robust, allowing for detailed inspections and easy customer communication, while CCC Intelligent Solutions' DVI feature is functional but lacks some of the advanced reporting capabilities that users desire.
- Users on G2 report that CCC Intelligent Solutions has a strong "Quality of Support," often receiving praise for their responsive customer service, while Shop-Ware's support is also highly rated but users mention longer wait times during peak hours.
- Reviewers say that Shop-Ware's "Automated Reminders" feature is highly effective in improving customer follow-up, with customizable templates that enhance engagement, whereas CCC Intelligent Solutions offers reminders but with fewer customization options.
- Users report that both products provide solid "Reports and Analytics," but Shop-Ware is often favored for its more visually appealing dashboards and easier data interpretation, while CCC Intelligent Solutions is noted for its comprehensive reporting capabilities but can be overwhelming for new users.
Pricing
Entry-Level Pricing
CCC Intelligent Solutions
CCC Comp-Est
Contact Us
Estimating and Open Shop Assignments
- Build estimates on the web
Shop-Ware
No pricing availableFree Trial
CCC Intelligent Solutions
No trial information availableShop-Ware
Free Trial is available
Ratings
Meets Requirements
9.6
15
9.4
30
Ease of Use
9.2
15
9.8
30
Ease of Setup
9.3
7
8.7
13
Ease of Admin
9.0
7
9.5
13
Quality of Support
9.3
15
9.8
30
Has the product been a good partner in doing business?
9.4
6
9.6
13
Product Direction (% positive)
8.3
14
10.0
28
Features by Category
Operations Management - Auto Shop Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Relationship Management - Auto Shop Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Financial Management - Auto Shop Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CCC Intelligent Solutions and Shop-Ware are categorized as Auto Repair
Unique Categories
CCC Intelligent Solutions has no unique categories
Shop-Ware is categorized as Auto Shop Management
Reviews
Reviewers' Company Size
CCC Intelligent Solutions
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shop-Ware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
63.2%
Insurance
26.3%
Apparel & Fashion
5.3%
Accounting
5.3%
‐
Other
0.0%
Automotive
95.0%
Telecommunications
2.5%
Internet
2.5%
‐
‐
Other
0.0%
Alternatives
Discussions
CCC Intelligent Solutions has no discussions with answers
Non-Standard Vins
2 Comments
Official Response from Shop-Ware
Shop-Ware will decode the VIN for standard production vehicles built in 1982 or newer. If you need to add a car without a standard VIN, first click on the...Read more
Automated Alerts
1 Comment
Official Response from Shop-Ware
No, shops always control when a customer receives an update from Shop-Ware by using the “Share” button. Why? Because when shops control information, they can...Read more
CRM Integrations
1 Comment
Official Response from Shop-Ware
Shop-Ware has integrations with these CRM providers:
MyShopManager
Service Intelligence
MechanicAdvisor
Kukui
MechanicNet
Autotext.me
Throttle CRMRead more
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