Users report that CCC Intelligent Solutions excels in "Appointment Scheduling," providing a seamless interface that integrates well with existing calendars, while Shop-Ware's scheduling feature is noted for its user-friendly design but lacks some advanced customization options.
Reviewers mention that Shop-Ware shines in "Inventory Management," with features like real-time tracking and easy integration with suppliers, whereas CCC Intelligent Solutions offers solid inventory management but is sometimes seen as less intuitive.
G2 users highlight that Shop-Ware's "Digital Vehicle Inspection (DVI)" tool is particularly robust, allowing for detailed inspections and easy customer communication, while CCC Intelligent Solutions' DVI feature is functional but lacks some of the advanced reporting capabilities that users desire.
Users on G2 report that CCC Intelligent Solutions has a strong "Quality of Support," often receiving praise for their responsive customer service, while Shop-Ware's support is also highly rated but users mention longer wait times during peak hours.
Reviewers say that Shop-Ware's "Automated Reminders" feature is highly effective in improving customer follow-up, with customizable templates that enhance engagement, whereas CCC Intelligent Solutions offers reminders but with fewer customization options.
Users report that both products provide solid "Reports and Analytics," but Shop-Ware is often favored for its more visually appealing dashboards and easier data interpretation, while CCC Intelligent Solutions is noted for its comprehensive reporting capabilities but can be overwhelming for new users.
Shop-Ware will decode the VIN for standard production vehicles built in 1982 or newer. If you need to add a car without a standard VIN, first click on the...Read more
Automated Alerts
1 Comment
Official Response from Shop-Ware
No, shops always control when a customer receives an update from Shop-Ware by using the “Share” button. Why? Because when shops control information, they can...Read more
CRM Integrations
1 Comment
Official Response from Shop-Ware
Shop-Ware has integrations with these CRM providers:
MyShopManager
Service Intelligence
MechanicAdvisor
Kukui
MechanicNet
Autotext.me
Throttle CRMRead more
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.