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Compare Avaya Experience Platform and Enghouse Contact Center 
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At a Glance
Market Segments
Enterprise (52.6% of reviews)
Mid-Market (57.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformEnghouse Contact Center
Star Rating
(106)4.3 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Enghouse Contact CenterAvaya Experience Platform vs Enghouse Contact Center
When assessing the two solutions, reviewers found Enghouse Contact Center easier to use and set up. Reviewers also felt that Enghouse Contact Center was easier to do business with overall. However, reviewers felt that administration of both products was equally easy.
- Reviewers felt that Enghouse Contact Center meets the needs of their business better than Avaya Experience Platform.
- When comparing quality of ongoing product support, reviewers felt that Enghouse Contact Center is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Enghouse Contact Center over Avaya Experience Platform.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableEnghouse Contact Center
No pricing availableFree Trial
Avaya Experience Platform
No trial information availableEnghouse Contact Center
No trial information availableRatings
Meets Requirements
8.6
132
8.8
74
Ease of Use
8.4
131
8.6
104
Ease of Setup
7.5
34
7.9
61
Ease of Admin
7.8
33
7.8
33
Quality of Support
8.2
118
8.8
74
Has the product been a good partner in doing business?
7.9
32
8.3
33
Product Direction (% positive)
7.1
129
8.7
73
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
15
|
Verified
8.5
30
8.9
11
8.1
18
8.1
15
|
Verified
8.0
18
7.7
10
6.9
16
8.2
14
|
Verified
7.7
22
Generative AI
Not enough data
8.1
6
Functions
8.6
34
|
Verified
9.0
35
8.9
34
8.8
39
8.9
31
|
Verified
8.8
39
8.8
15
|
Verified
8.3
26
8.1
16
8.8
30
8.9
14
|
Verified
8.8
32
8.9
14
|
Verified
8.5
24
9.3
14
|
Verified
8.9
22
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
8.0
27
8.7
27
|
Verified
8.8
40
8.6
31
|
Verified
8.3
43
8.6
12
|
Verified
8.0
23
8.8
13
|
Verified
8.9
23
Workforce Management
7.7
5
|
Verified
9.3
10
7.3
5
|
Verified
8.5
8
Not enough data
8.9
9
9.3
5
|
Verified
8.3
8
Not enough data
7.9
8
Administration
Not enough data
8.3
20
7.3
5
|
Verified
8.7
21
7.3
5
|
Verified
9.1
21
Not enough data
8.3
19
8.7
5
|
Verified
8.9
18
Platform
Not enough data
8.3
14
Not enough data
8.5
10
Not enough data
8.6
16
Not enough data
8.9
19
Not enough data
8.8
16
Not enough data
8.7
17
Not enough data
9.2
17
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
8.6
19
Not enough data
8.3
15
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.5
16
Not enough data
8.0
19
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.5
16
Not enough data
9.7
15
Not enough data
9.6
15
Not enough data
9.1
11
Not enough data
9.0
10
Internal Use
Not enough data
8.5
10
Not enough data
9.3
10
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.4
8
Not enough data
9.4
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and Enghouse Contact Center are categorized as Contact Center Workforce, Contact Center, Speech Analytics, and Customer Self-Service
Unique Categories
Avaya Experience Platform has no unique categories
Enghouse Contact Center is categorized as Call Center Infrastructure (CCI), Auto Dialer, Outbound Call Tracking, Contact Center Quality Assurance, and Live Chat
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Enghouse Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Information Technology and Services
9.5%
Telecommunications
7.6%
Financial Services
6.7%
Consumer Services
4.8%
Marketing and Advertising
3.8%
Other
67.6%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
Enghouse Contact Center has no discussions with answers
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