# Best Virtual Receptionist Services Providers

  *By [Nana Serwah Nkrahene](https://research.g2.com/insights/author/nana-nkrahene)*

   Virtual receptionist services providers, also known as answering services, offer outsourced customer service and front desk professionals for businesses. Virtual receptionist companies can offer a variety of features, including call handling, email responding, 24/7 availability, bilingual capabilities, call transferring, and message recording. Additionally, receptionists uphold a company’s branding and image when responding to customers or clients.

For easily automated customer service tasks that don’t require a human touch, businesses may benefit from [AI sales assistant software.](https://www.g2.com/categories/ai-sales-assistant) Virtual receptionists mainly benefit small businesses or businesses with a small budget. For businesses that require secretarial assistance, but don’t need a full-time or part-time receptionist, virtual receptionists are an ideal solution. Receptionists can be hired one time or on an ongoing basis. For businesses that want assistance hiring a temporary on-site receptionist, implementing [on-demand staffing services](https://www.g2.com/categories/on-demand-staffing-services) is an effective route to take.

To qualify for inclusion in the Virtual Receptionist Services Providers Category, a services provider must:

- Provide businesses with a professional virtual receptionist
- Assist with common receptionist tasks such as customer service via phone or email
- Offer receptionists that have specific industry knowledge or experience





## Category Overview

**Total Products under this Category:** 110


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 200+ Authentic Reviews
- 110+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.



---

**Sponsored**

### Connext

Connext Global Solutions is a tech-enabled, AI-driven offshore staffing and dedicated team provider designed to help U.S. and global companies build high-performing remote teams in countries such as the Philippines, Colombia, Mexico, and India. Unlike traditional Business Process Outsourcing (BPO) firms or transactional Employer of Record (EOR) providers, Connext specializes in creating fully customized, dedicated offshore teams that are aligned with each client’s unique processes, culture, and growth strategy. This approach allows Connext to function as an extension of your organization rather than merely a call center. The target audience for Connext includes a diverse range of industries, such as healthcare, private equity, accounting and finance, technology, customer service, revenue cycle management, mortgage, IT services, and back-office operations. Companies seeking to enhance their operational efficiency can benefit from Connext’s services, whether they require medical billing specialists, accounting support, software developers, customer service representatives, IT help desk professionals, or cross-functional operational teams. By offering scalable workforce solutions, Connext is positioned to support long-term growth for its clients. One of the key differentiators of Connext is its commitment to providing dedicated teams rather than shared resources. Each employee works exclusively for one client, which fosters alignment, accountability, and enhanced performance. Additionally, clients can achieve up to 70% cost savings compared to U.S.-based hiring while maintaining high quality and operational control. The AI-enabled recruiting process employed by Connext ensures that top offshore talent is identified, vetted, and deployed quickly, without compromising on quality. Security and compliance are also paramount for Connext, which operates with a SOC 2-compliant and secure infrastructure. This is particularly critical for clients in healthcare, fintech, and other regulated industries where data protection is essential. Furthermore, Connext boasts high retention rates and strong client satisfaction, focusing on sustainable partnerships rather than short-term contracts. This long-term approach is ideal for companies that want an alternative to traditional outsourcing or EOR services, need scalable offshore staffing, or are looking to build custom global teams without sacrificing culture or quality. In essence, Connext Global Solutions merges the flexibility of staff augmentation with the infrastructure of a global workforce solutions provider and the partnership mindset of a long-term growth advisor. For organizations exploring offshore staffing companies, dedicated team providers, healthcare BPO, AI-powered recruiting, or global outsourcing solutions, Connext offers a strategic and intelligent approach to workforce scaling.



[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2035&secure%5Bdisplayable_resource_id%5D=2328&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=2328&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1181522&secure%5Bresource_id%5D=2035&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvirtual-receptionist-services%3Fpage%3D2&secure%5Btoken%5D=47a43176869a6e804c56368a244ab221e9499cf94a0ef27bef7f3117a6a60da5&secure%5Burl%5D=https%3A%2F%2Fwww.connextglobal.com&secure%5Burl_type%5D=company_website&secure%5Bvisitor_segment%5D=180)

---

## Top-Rated Products (Ranked by G2 Score)
### 1. [Smith.ai Virtual Receptionists](https://www.g2.com/products/smith-ai-virtual-receptionists/reviews)
  Smith.ai offers superior call answering and intake services for businesses of all sizes. Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month and include free spam blocking, plus a risk-free 30-day, money-back guarantee. We also offer AI Receptionist, our AI + human call answering solution. On these plans, our AI handles the call answering and our live agents are available as backup, for escalations and more complex calls. AI Receptionist plans start at $95/month. With 7,000+ integrations, including Clio, MyCase, HouseCall Pro, Service Titan, LawPay, and Calendly, plus Zapier and Make, conversations are synced with your systems in real-time. With Smith.ai, businesses can automatically record their inbound and outbound calls so they never miss what their customers have to say. These calls will also be transcribed with personally identifiable information (PII) — such as credit card and Social Security numbers — automatically redacted so businesses can review calls by searching for specific keywords. Smith.ai clients also have access to business intelligence tools like Call Intelligence, a robust set of features available within the Call Dashboard that puts key phone call data directly into your hands. The Call Intelligence tool lets businesses review and analyze phone call data of what actions were taken during calls including scheduled appointments, calls transferred, completed intake forms, and more so you can operate your business more efficiently.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 73


**Seller Details:**

- **Seller:** [Smith.ai](https://www.g2.com/sellers/smith-ai)
- **Company Website:** https://smith.ai
- **Year Founded:** 2015
- **HQ Location:** Los Altos, California
- **Twitter:** @smithdotai (1,011 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/18531286/ (324 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Owner, Attorney
  - **Top Industries:** Law Practice, Legal Services
  - **Company Size:** 93% Small-Business, 4% Enterprise


### 2. [AnswerConnect](https://www.g2.com/products/answerconnect/reviews)
  Voted the #1 Answering Service in 2025 by Forbes, AnswerConnect is a human-powered solution that helps you grow your business by ensuring you never miss a chance to connect with your customers. No bots. No AI. Just real people creating real connections that win customers and build loyalty. We answer calls, book appointments, qualify leads, and handle customer questions, 24/7 – so you’re always there when it matters most. With decades of experience, we act as an extension of your team, delivering friendly, reliable support every time the phone rings. And for every customer, every month, we plant a tree. Because growing your business should grow the planet, too. At AnswerConnect, we provide a comprehensive suite of live, human-powered services designed to help you stay connected with your customers, anytime, anywhere: • 24/7 Real People Call Answering Our service ensures your business never misses a call, day or night. Friendly, professional agents are always available to represent your brand and deliver excellent customer experiences. • After Hours Answering Stay connected even outside of business hours. We keep your lines open so your clients receive the support they need around the clock. • Custom Scripting Every conversation follows scripts tailored to your business, ensuring consistent, on-brand communication that reflects your values. • Lead Capture & Qualification Our agents are trained to capture and qualify leads in real time, helping you focus on high-value opportunities and grow your pipeline. • Appointment Scheduling Take the hassle out of calendar management. We book and manage appointments directly in your preferred system. • Live Chat Support Boost satisfaction and conversions with real-time website chat support that engages visitors when it matters most. • CRM Integrations We integrate directly with your CRM, ensuring all call data, leads, and appointments are accurately logged and seamlessly tracked. • Bilingual Services Reach a broader audience with support in both English and Spanish, making every customer feel heard and understood. Connect with AnswerConnect sales: ☎️ 800-700-8888 🌐 http://www.answerconnect.com 📧 sales@answerconnect.com Connect with AnswerConnect Franchise: ☎️ 800-584-0234 🌐 http://www.answerconnect.com/franchise 📧 franchisesales@answerconnect.com


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 23


**Seller Details:**

- **Seller:** [AnswerConnect](https://www.g2.com/sellers/answerconnect)
- **Year Founded:** 2002
- **HQ Location:** Portland, OR
- **Twitter:** @AnswerConnect (980 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/answerconnect (64 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 74% Small-Business, 13% Enterprise


### 3. [Abby Connect](https://www.g2.com/products/abby-connect/reviews)
  With everything we do, we have one mission: to revolutionize the small business customer experience and convert more callers into customers. With a proprietary development program, our #1 rated virtual receptionists are trained to provide professional and personable customer service so you can impress callers and grow your business. We are well-known for a full feature set tailored to your business that saves you and your staff several hours a week from mundane office tasks. Our dedicated virtual receptionists serve businesses in law, accounting, real estate, home services, and more. Abby now also offers our AI Receptionist as an additional option for businesses that need to be more efficient. Spend less time answering the same questions on the phone while your custom AI Receptionist handles them for you, letting you get back to the tasks (and calls) that matter most. Never miss another call. Start converting more callers into customers today with Abby Connect!


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 11


**Seller Details:**

- **Seller:** [Abby Connect](https://www.g2.com/sellers/abby-connect)
- **Year Founded:** 2005
- **HQ Location:** Las Vegas, US
- **Twitter:** @abbyconnect (12,680 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/abby-connect/ (85 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 82% Small-Business, 18% Mid-Market


### 4. [Wing Assistant](https://www.g2.com/products/wing-assistant/reviews)
  The world's best assistant for business. Wing Assistant provides SMBs, startups, and executives with dedicated remote talent to help them focus on their core activities by taking over recurring work such as Social Media Management, Sales Calling, Lead Generation, Data Entry, etc. You can imagine Wing as a super affordable team member whom you can rely on to take care of the work that needs to be done to grow your business. If you compare Wing’s flexible subscription to the respective average salaries in the US, you save about $50,000 per year using Wing.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 26


**Seller Details:**

- **Seller:** [Wing Assistant](https://www.g2.com/sellers/wing-assistant)
- **Year Founded:** 2018
- **HQ Location:** Irvine, CA
- **Twitter:** @WingAssistant (432 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/wingassistant/ (1,124 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Marketing and Advertising
  - **Company Size:** 77% Small-Business, 23% Mid-Market


#### Pros & Cons

**Pros:**

- Communication (5 reviews)
- Ease of Use (5 reviews)
- Results (4 reviews)
- Service Quality (4 reviews)
- Efficiency (3 reviews)

**Cons:**

- High Turnover (1 reviews)
- Payment Issues (1 reviews)
- Poor Customer Support (1 reviews)
- Staff Turnover (1 reviews)

### 5. [Go Answer](https://www.g2.com/products/go-answer/reviews)
  At Go Answer, we specialize in providing a range of professional answering services, including virtual receptionist and call answering, inbound contact centers offering order-taking or tech support, managed live web chat, and legal intake services. We cater to a variety of industries such as retail & eCommerce, legal, medical, real estate & property management, hospitality, and education. Get started today with a 30-day risk-free trial. Mention that you saw us on G2 and get 50% off your first month!


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 12


**Seller Details:**

- **Seller:** [Go Answer](https://www.g2.com/sellers/go-answer)
- **Year Founded:** 2012
- **HQ Location:** Garden City, NY
- **Twitter:** @goanswer (63 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/go-answer (130 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 42% Small-Business


### 6. [Ruby Receptionists](https://www.g2.com/products/ruby-receptionists/reviews)
  Ruby Receptionists offers call answering services.


  **Average Rating:** 3.8/5.0
  **Total Reviews:** 12


**Seller Details:**

- **Seller:** [Ruby](https://www.g2.com/sellers/ruby-9f84d0b2-70b6-4307-8c72-f15751ee6716)
- **Year Founded:** 1993
- **HQ Location:** Portland, US
- **Twitter:** @Ruby (5,008 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/callruby/ (682 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 75% Small-Business, 17% Mid-Market


### 7. [SupportYourApp](https://www.g2.com/products/supportyourapp/reviews)
  SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. We offer omnichannel, scalable support tailored to diverse business needs — whether that’s low-volume 24/7 coverage or consistent 9–5 support across all seven days. With flexible hybrid scheduling options and data-compliant solutions, SupportYourApp delivers a smart alternative to traditional providers. This enables our clients to reduce operational costs, boost CSAT, and focus on growing their business while we manage their support. We have experience providing customer care outsourcing services to 250+ clients in more than 30 countries across SaaS, healthcare, fintech, eCommerce, gaming, retail, and other industries. Companies like MacPaw, Whitebit, Softorino, and Happeo choose to work with us. Why Companies Outsource Their Customer Support to Us: - Over 16 years of experience - Over 1300 professionals on a team - Over 60 operational languages - PCI/DSS Certified Level L1 and Level L2 Service Provider - ISO/IEC 27001 certification - GDPR-, CCPA-, and HIPAA-compliance - Refined processes of onboarding, learning, and human development - Customer-focused consultants with exceptional language skills Our services include, but are not limited to: - Customer support (Front desk, Tier 1) - Technical support services (Tier 1-3) - IT support services - Social media customer services - CX services - AI-powered support teams - System setup and Integration - Reception desk services - Back-office services (data entry, content moderation & enrichment) - KYC & ID verification - Data annotation Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow. AI scales it all.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 15


**Seller Details:**

- **Seller:** [SupportYourApp](https://www.g2.com/sellers/supportyourapp)
- **Year Founded:** 2010
- **HQ Location:** Wilmington, Delaware
- **Twitter:** @SupportYourApp (483 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2806061/ (589 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 44% Mid-Market, 38% Small-Business


### 8. [SureCall Experts](https://www.g2.com/products/surecall-experts/reviews)
  SureCall offers a wide range of BPO services designed to provide you with exceptional customer support experience. Outsourcing your Business Processes to SureCall allows you to focus on your core competencies. Let SureCall handle your technical support, customer service, and back-office functions anytime via any channel 24/7/365 days per year. SureCall will customize the best Business Process Optimization solutions to meet your needs. As a leading global outsourcing provider, SureCall makes outsourcing processes easy and seamless. We work hard to understand and exceed your goals and optimize your business performance.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 27


**Seller Details:**

- **Seller:** [Surecall Experts](https://www.g2.com/sellers/surecall-experts)
- **Year Founded:** 1982
- **HQ Location:** Denver, US
- **Twitter:** @SurecallExperts (3 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/74131779/admin (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Small-Business, 22% Mid-Market


### 9. [ExpertCallers](https://www.g2.com/products/expertcallers/reviews)
  ExpertCallers is a global provider of customer relationship management and contact center solutions, helping businesses build meaningful customer interactions and long-term loyalty. A division of Flatworld Solutions, the company has been delivering process-driven, scalable support services since 2002. Built on a strong foundation of operational excellence, ExpertCallers integrates structured workflows with Lean Six Sigma (LSS) methodologies to ensure consistency, efficiency, and continuous improvement across every engagement. What began as a small team serving a handful of clients has evolved into a global operation supporting businesses across multiple continents. This growth has been driven not just by scale, but by a disciplined approach to systems, a skilled workforce, and a long-term commitment to client success. Today, ExpertCallers offers a comprehensive suite of contact center services, including inbound and outbound support, technical assistance, telemarketing, CATI, email, and chat, delivered through both traditional and AI-augmented models. By combining human expertise with intelligent automation, the company enables organizations to enhance customer engagement, improve operational efficiency, and deliver consistent, high-quality experiences at scale.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 10


**Seller Details:**

- **Seller:** [ExpertCallers](https://www.g2.com/sellers/expertcallers)
- **Year Founded:** 2002
- **HQ Location:** Princeton, US
- **Twitter:** @expertcallers (543 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/expertcallers (307 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 40% Mid-Market


### 10. [Answering Service Care](https://www.g2.com/products/answering-service-care/reviews)
  Answering Service Care (ASC) is a 24/7 live answering service for 3000+ businesses nationwide in all industries including law firms, doctors offices, insurance agencies, financial advising firms, and many more. ASC has over 45+ years of experience and almost 200 employees in over 4 offices in WA, NJ, NC, and FL. As a third-generation family business, ASC was built with a strong business culture centered around people with many relationships having lasted over 20 years. Answering Service Care provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, and transfer calls or relay these messages directly. Businesses of any size across all industries can benefit from an answering service. The customer service personnel who answer your calls are industry-trained and experienced professionals who know how to handle queries from customers across sectors, so your clients can expect reliable and accurate communications at all times. We Get It. Never miss another call. Live chat for your website. Capture all important messages 24/7. Save money on a hiring, training, and onboarding a full-time secretary. Give your customers great first impressions of your business. Powered by Smiling Faces That Care.


  **Average Rating:** 4.2/5.0
  **Total Reviews:** 3


**Seller Details:**

- **Seller:** [Answering Service Care](https://www.g2.com/sellers/answering-service-care)
- **Year Founded:** 1974
- **HQ Location:** Margate, US
- **Twitter:** @LivePhoneAnswer (356 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/25014675 (96 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 33% Mid-Market, 33% Small-Business


### 11. [AnswerFirst](https://www.g2.com/products/answerfirst/reviews)
  AnswerFirst is an innovative leader in the communication solutions industry, offering comprehensive and flexible 24/7/365 call center services for businesses around the globe. With over 25 years of experience, we specialize in delivering top-notch customer service through our team of professional, U.S.-based Customer Service Professionals (CSPs). Our services extend beyond traditional call handling; we manage a wide array of business communications including inbound calls, emails, web chats, social media inquiries, and SMS messaging. Our mission is to help organizations streamline their communication processes, ensuring seamless and efficient customer interactions at all times.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 2


**Seller Details:**

- **Seller:** [AnswerFirst](https://www.g2.com/sellers/answerfirst)
- **Year Founded:** 1998
- **HQ Location:** Tampa, US
- **Twitter:** @answerfirst (1,284 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/answerfirst-communications-inc. (128 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business


### 12. [AnswerFront](https://www.g2.com/products/answerfront/reviews)
  Answerfront is a leading provider of professional phone answering services, dedicated to transforming business communication. We understand that in today's competitive landscape, every phone call represents an opportunity to connect with clients, generate leads, and enhance your brand's reputation. That's why we offer customized solutions that seamlessly integrate with your business, ensuring that your customers and partners always receive exceptional service.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 2


**Seller Details:**

- **Seller:** [AnswerFront](https://www.g2.com/sellers/answerfront)
- **Year Founded:** 2024
- **HQ Location:** Philadelphia, US
- **LinkedIn® Page:** https://www.linkedin.com/company/answerfront (1 employees on LinkedIn®)



### 13. [Connext](https://www.g2.com/products/connext/reviews)
  Connext Global Solutions is a tech-enabled, AI-driven offshore staffing and dedicated team provider designed to help U.S. and global companies build high-performing remote teams in countries such as the Philippines, Colombia, Mexico, and India. Unlike traditional Business Process Outsourcing (BPO) firms or transactional Employer of Record (EOR) providers, Connext specializes in creating fully customized, dedicated offshore teams that are aligned with each client’s unique processes, culture, and growth strategy. This approach allows Connext to function as an extension of your organization rather than merely a call center. The target audience for Connext includes a diverse range of industries, such as healthcare, private equity, accounting and finance, technology, customer service, revenue cycle management, mortgage, IT services, and back-office operations. Companies seeking to enhance their operational efficiency can benefit from Connext’s services, whether they require medical billing specialists, accounting support, software developers, customer service representatives, IT help desk professionals, or cross-functional operational teams. By offering scalable workforce solutions, Connext is positioned to support long-term growth for its clients. One of the key differentiators of Connext is its commitment to providing dedicated teams rather than shared resources. Each employee works exclusively for one client, which fosters alignment, accountability, and enhanced performance. Additionally, clients can achieve up to 70% cost savings compared to U.S.-based hiring while maintaining high quality and operational control. The AI-enabled recruiting process employed by Connext ensures that top offshore talent is identified, vetted, and deployed quickly, without compromising on quality. Security and compliance are also paramount for Connext, which operates with a SOC 2-compliant and secure infrastructure. This is particularly critical for clients in healthcare, fintech, and other regulated industries where data protection is essential. Furthermore, Connext boasts high retention rates and strong client satisfaction, focusing on sustainable partnerships rather than short-term contracts. This long-term approach is ideal for companies that want an alternative to traditional outsourcing or EOR services, need scalable offshore staffing, or are looking to build custom global teams without sacrificing culture or quality. In essence, Connext Global Solutions merges the flexibility of staff augmentation with the infrastructure of a global workforce solutions provider and the partnership mindset of a long-term growth advisor. For organizations exploring offshore staffing companies, dedicated team providers, healthcare BPO, AI-powered recruiting, or global outsourcing solutions, Connext offers a strategic and intelligent approach to workforce scaling.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 11


**Seller Details:**

- **Seller:** [Connext Global Solutions](https://www.g2.com/sellers/connext-global-solutions)
- **Company Website:** https://www.connextglobal.com
- **Year Founded:** 2014
- **HQ Location:** Honolulu, US
- **LinkedIn® Page:** https://www.linkedin.com/company/connextglobalsolutions (927 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 55% Mid-Market, 45% Small-Business


#### Pros & Cons

**Pros:**

- Organizational Skills (1 reviews)
- Professionalism (1 reviews)
- Response Time (1 reviews)


### 14. [MyRemoteVA - B2B C-Suite Executive Virtual Assistant Service Provider](https://www.g2.com/products/myremoteva-b2b-c-suite-executive-virtual-assistant-service-provider/reviews)
  MyRemoteVA is a team of seasoned Virtual Assistants with 15+ years of experience helping entrepreneurs, startups, and businesses streamline their operations. We offer flexible, on-demand virtual assistant services — from admin and executive support to marketing, tech, and client management — all backed by real experts who understand business needs. Our unique approach focuses on simplicity, transparency, and results. We eliminate the complexity of hiring full-time staff or unreliable freelancers by providing professional support through hourly, full-time, or Forever Free plans — including 1 free hour of VA support every month, forever. Whether you need help with inbox management, website updates, CRM cleanup, content publishing, or client communication, MyRemoteVA delivers dependable, affordable, and human-driven remote support that grows with your business. 💡 Key Features Hourly, Full-Time, and Forever Free VA Plans Expert Admin, Technical, and Marketing Support Website Maintenance (WordPress, Wix, Plugins) Calendar, Email, and Executive Assistance CRM & Data Management Blog Publishing and SEO Optimization Graphic Design (Canva, Presentations, Decks) Customer Support (Tickets, Chat, CRM updates) Lead Generation & Proposal Drafting 🚀 Why Businesses Choose MyRemoteVA 15+ Years of Proven Expertise: Every VA is trained, experienced, and reliable. Flexible Pricing: Pay only for what you need — no contracts or hidden costs. Tech-Savvy Team: Skilled in modern tools like Notion, ClickUp, HubSpot, WordPress, and Canva. Global Time Zone Coverage: Perfect for international clients and remote-first teams. Forever Free Plan: A unique plan that includes 1 hour of professional support every month — forever. 🧠 Ideal For Startups & Entrepreneurs Coaches & Consultants Agencies & Creative Teams Ecommerce Owners Small Business Founders Remote Teams Scaling Operations ⭐ What Clients Say “MyRemoteVA gave me back my time. They manage my website, content, and client communication so I can focus on growth.” — SaaS Founder, UK “It’s like having a full operations team without the payroll. Reliable, skilled, and proactive.” — Marketing Agency Owner, Australia MyRemoteVA is a managed virtual assistant service built by experienced VAs, for businesses that are done wasting time on work that shouldn't require them. We provide skilled, dedicated remote assistants — supported by a structured quality-control system — to founders, CEOs, agencies, e-commerce operators, and growing teams across the United States, United Kingdom, Australia, and beyond. MyRemoteVA operates as a complete execution system. You submit a task. A dedicated supervisor reviews it, assigns the right specialist, and manages delivery. You get results — without onboarding calls, contracts, or management overhead. We offer hourly, monthly, quarterly, and full-time dedicated team plans, starting from a Forever Free Plan (1 hour of expert VA support every month) through to multi-VA dedicated team arrangements for scaling operations. Every plan includes a dedicated assistant, unused hours rollover, supervisor-reviewed quality control, and multi-timezone availability across PST, EST, GMT, AEST, and more. The Problem We Solve Most business owners and founders spend 30–50% of their working hours on tasks that do not require their expertise — inbox management, calendar coordination, data entry, social media scheduling, CRM updates, research, website maintenance, and a hundred other recurring responsibilities. These tasks are necessary, but they don't need you specifically. They need a reliable, skilled professional with a clear system. Traditional solutions each come with their own ceiling. Hiring a full-time employee means payroll, onboarding, HR overhead, and commitment. Freelancer platforms like Upwork require you to source, vet, hire, train, and manage individuals yourself. Premium VA services like Belay or Time Etc charge upwards of $1,500–$2,000 per month with no free trial, no hours rollover, and a consultation process before anything begins. Task-based services like Fancy Hands use rotating pools of workers with no dedicated assistant, no continuity, and hours that expire monthly. MyRemoteVA was built to remove every one of those friction points. One plan. One dedicated assistant. One supervisor managing quality. No contracts. No setup delays. Unused hours that roll over indefinitely. Who Uses MyRemoteVA MyRemoteVA is the right fit for you if you recognize yourself in any of these: You are a startup founder or solopreneur who needs reliable execution support but cannot justify hiring a full-time employee yet. You want someone who shows up consistently, knows the tools, and gets tasks done without requiring hand-holding. You are an agency owner managing multiple clients simultaneously and need a behind-the-scenes team handling the operational and creative workload — social media posts, content uploads, lead research, CRM management, and reporting — so your front-facing team can focus on strategy and client relationships. You are an e-commerce business owner dealing with product uploads, order processing, customer inquiries, review responses, and supplier coordination that consumes hours every week. You need someone embedded in your workflow, not a gig worker showing up once. You are a C-suite executive or senior professional who needs a true executive assistant — someone who manages your inbox, protects your calendar, handles travel logistics, prepares meeting agendas, and operates with discretion and professionalism. You are a real estate professional who needs consistent support with listing management, transaction coordination, property research, CRM administration, and outreach — without paying for a full-time back-office hire. Industries we serve include technology, SaaS, real estate, e-commerce, healthcare support, coaching and consulting, finance, marketing agencies, home services, and professional services. Services Covered MyRemoteVA assistants operate across twelve specialized service clusters, ensuring you are matched with a VA who already has the skill set your tasks require — not a generalist learning on the job. Executive Support covers inbox and email management, calendar coordination, meeting preparation, travel planning, executive gatekeeping, document formatting, and high-level administrative tasks. Digital Marketing covers social media content scheduling and engagement, graphic design for posts and banners, email marketing campaign setup and management, brand identity support, and SEO on-page assistance. Technical Services covers WordPress website maintenance, page builds and edits, plugin management, workflow automation, software integrations, IT troubleshooting, hosting and DNS support, and landing page design. Sales Operations covers lead generation and prospecting list building, CRM data entry and pipeline management, outreach support, follow-up sequences, and sales reporting. Financial Services covers bookkeeping support, accounts payable and receivable assistance, invoice creation and tracking, expense report preparation, payroll data entry, and receipt reconciliation. Content Services covers copywriting, blog publishing and formatting, content editing, video editing for reels and short-form content, social caption creation, and presentation design. Real Estate Services covers MLS listing management, transaction coordination, property research, comparative market analysis support, CRM administration, and client communication support. E-commerce Services covers product listing uploads, inventory updates, order processing, supplier coordination, customer support tickets, and marketplace management across Shopify, Amazon, and similar platforms. Lifestyle Services covers personal assistance, appointment scheduling, personal travel arrangements, household management coordination, and personal inbox handling. Professional Services covers project management support, SOP documentation, contract and document organization, operational reporting, and business process coordination. Specialized AI-augmented support is available across all clusters, with VAs trained in tools including ChatGPT, Zapier, Make, QuickBooks, Zoho CRM, Mailchimp, Canva, Shopify, HubSpot, Trello, Asana, Slack, and more. Pricing — Transparent, Flexible, No Surprises MyRemoteVA offers four plan tiers designed to match different workload volumes and business stages. The Forever Free Plan provides 1 hour of dedicated VA support every month with a $2 monthly platform fee. Unused hours roll over indefinitely. This plan is designed for founders who want to test the service, bank hours over time, or handle small recurring tasks without a financial commitment. Monthly Plans range from 5 to 40 hours per month at rates between $7.50 and $9.00 per hour, billed from $45 to $300 per month. Ideal for businesses with variable but consistent monthly support needs. Quarterly Plans range from 30 to 120 hours per quarter at rates between $5.50 and $7.00 per hour, billed from $210 to $660 per quarter. Best value for teams with steady, predictable workflows. All unused hours roll over on renewal. Dedicated Team Plans provide part-time and full-time dedicated VA arrangements for one to five assistants, at rates from $4.00 to $5.50 per hour, starting from $440 per month. Each assistant works set hours daily, managed by a dedicated supervisor, making this the right choice for agencies and scaling operations replacing multiple freelancers or junior hires. All plans include a dedicated assistant, hours rollover, a dedicated supervisor, team access for multi-skill tasks, a custom task management portal, multi-channel support via email, call, and chat, and timezone coverage across PST, EST, GMT, and AEST. Website: https://myremoteva.com Founded: 2024 Headquarters: Kozhikode, Kerala, India (Global Operations) Service Type: Virtual Assistant Services / Remote Business Support


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 2


**Seller Details:**

- **Seller:** [MyRemoteVA](https://www.g2.com/sellers/myremoteva)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


### 15. [Posh](https://www.g2.com/products/posh/reviews)
  We answer your calls, so you can answer what calls you. Our professional team of Live Virtual Receptionists are ready to answer your calls and schedule your appointments, so you can focus on other important aspects of your business. With over 20 years of experience in the call answering industry, it’s safe to say that we’ve found our calling. And we’ve learned a thing or two (or a million) along the way. That’s why we created Posh — a modern solution for an age-old problem — to help companies across the country get away from the phones and back to business. To make it all possible, we developed our own proprietary software and app. This is the secret sauce that enables us to offer a high-end, budget-friendly live receptionist service that is 100% based in the USA.


  **Average Rating:** 2.0/5.0
  **Total Reviews:** 2


**Seller Details:**

- **Seller:** [Posh Virtual Receptionists](https://www.g2.com/sellers/posh-virtual-receptionists)
- **Year Founded:** 2020
- **HQ Location:** Virginia Beach, US
- **LinkedIn® Page:** https://www.linkedin.com/company/callposh (42 employees on LinkedIn®)
- **Phone:** 866-611-7674

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


### 16. [AnswerForce](https://www.g2.com/products/answerforce/reviews)
  AnswerForce offers a 24/7 virtual receptionist solution that helps grow your business and reduces the high costs of internal human capital. Our professionals use a polite, professional, and consistent approach to qualify your leads, take orders, and relay messages. We can also transfer calls to your team in real-time. Peace of mind features optional call recordings sent to voicemail or email. You also gain access to appointment booking, as well as live web chat and form response for your online customers.


  **Average Rating:** 4.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [AnswerForce](https://www.g2.com/sellers/answerforce)
- **Year Founded:** 2003
- **HQ Location:** Portland, US
- **Twitter:** @answerforce (85 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/answerforce (26 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


### 17. [BizBackerz](https://www.g2.com/products/bizbackerz/reviews)
  What is BizBackerz? BizBackerz is a professional outsourcing partner that provides virtual assistant services, website development, SEO, and Google Business Profile (GBP) optimization tailored for real estate agents, mortgage brokers, and small business owners in the USA and UK. We help businesses reduce overhead, improve efficiency, and scale operations by handling time-consuming tasks with a highly skilled remote team based in Pakistan. Our services include: ✅ Administrative & Executive Assistance ✅ Custom Website Design & Development ✅ SEO Optimization for Higher Google Rankings ✅ Google Business Profile Setup & Optimization ✅ Social Media Management & Customer Support With trained, reliable, and cost-effective VAs, BizBackerz gives businesses the freedom to focus on growth while we handle the rest. 📍 Serving clients in the USA & UK 🌐 www.bizbackerz.com 📧 Oliver.Reid@BizBackerz.com 📞 +1 904 668 6362 Scale smarter with BizBackerz — your remote productivity team.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [BizBackerz](https://www.g2.com/sellers/bizbackerz)
- **HQ Location:** Cardiff, GB
- **LinkedIn® Page:** https://www.linkedin.com/company/105424987 (3 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


### 18. [Bizpromit](https://www.g2.com/products/bizpromit/reviews)
  Remote assistant provider for business and personal tasks. Assistants work remotely from India and serve business across the United States, Australia, New Zealand, United Kingdom, Russia, Germany, and all other English-speaking nations. BizPromit Technologies, offer virtual assistants and VA services. Services range from data entry, administrative, email, social media, content writing, copywriting, logo designing, creative and graphics designing. These are a few of the service offered.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Bizpromit Technologies](https://www.g2.com/sellers/bizpromit-technologies)
- **HQ Location:** N/A
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


### 19. [Bottleneck Distant Assistants](https://www.g2.com/products/bottleneck-distant-assistants/reviews)
  Bottleneck Distant Assistants' unique selling proposition is its commitment to supporting clients who are doing the wrong things so they can focus on their best work. The company recognizes that many individuals and businesses today are struggling to keep up with the demands of a fast-paced and ever-changing world, and are often bogged down by unproductive and time-consuming tasks that prevent them from focusing on what really matters. To address this challenge, Bottleneck offers a suite of services designed to relieve clients of unproductive tasks and help them optimize their productivity and achieve their goals. These services are delivered by a team of highly skilled and experienced human distant assistants, different from virtual assistants, who are trained to identify areas where clients can improve their workflows, streamline their processes, and outsource tasks that are not core to their business. Bottleneck also takes a highly personalized approach to service, working closely with clients to understand their unique needs and goals and offering tailored solutions that meet their specific requirements. This enables clients to work more efficiently, achieve greater results, and focus on the tasks that matter most to their success. By providing this unique value proposition, Bottleneck has established itself as a leader in the distant assistant industry and differentiated itself from traditional virtual assistant services. The company's commitment to excellence, innovation, and exceptional service has earned it a loyal and growing base of clients who trust Bottleneck to help them achieve their fullest potential. Want to know more about us? Let's Talk! https://bottleneck.online/lets-talk/


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Bottleneck Virtual Assistants](https://www.g2.com/sellers/bottleneck-virtual-assistants)
- **Year Founded:** 2018
- **HQ Location:** Springfield, US
- **LinkedIn® Page:** https://www.linkedin.com/company/bottleneckdistantassistants (21 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


### 20. [Gabbyville](https://www.g2.com/products/gabbyville/reviews)
  Gabbonistas provide personalized and professional live #VirtualReceptionist services.


  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Gabbyville](https://www.g2.com/sellers/gabbyville)
- **Year Founded:** 2013
- **HQ Location:** N/A
- **LinkedIn® Page:** http://www.linkedin.com/company/gabbyville-virtual-receptionists (15 employees on LinkedIn®)



### 21. [Moneypenny](https://www.g2.com/products/moneypenny-2025-09-24/reviews)
  Moneypenny is a leading provider of virtual customer conversation solutions designed to help businesses enhance their customer engagement and streamline communication processes. By combining a dedicated team of professionals with advanced artificial intelligence technology, Moneypenny offers a unique service that caters to the diverse needs of companies looking to improve their customer interactions. Targeted at businesses of all sizes, Moneypenny serves a wide range of industries, from small startups to large corporations. The platform is particularly beneficial for organizations that require consistent and reliable customer support without the overhead costs associated with traditional call centers. Moneypenny's services are ideal for companies looking to maintain a strong brand presence while ensuring that customer inquiries are handled efficiently and effectively. One of the standout features of Moneypenny is its ability to blend human expertise with AI capabilities. This hybrid approach allows for personalized interactions that can adapt to the specific needs of each customer. The 1,000-strong team across the US and UK is trained to handle a variety of customer queries, ensuring that every conversation reflects the brand's voice and values. This level of customization helps businesses build trust and rapport with their customers, which is essential in today’s competitive market. Moneypenny's platform offers several key benefits, including 24/7 availability, scalability, and a focus on data security. Businesses can rely on Moneypenny to manage customer conversations around the clock, ensuring that no inquiry goes unanswered. Additionally, as companies grow, Moneypenny can easily scale its services to accommodate increased demand without compromising on quality. The emphasis on trust and security means that businesses can feel confident in sharing sensitive information, knowing that Moneypenny prioritizes the protection of their data. Overall, Moneypenny stands out in the virtual customer conversation space by offering a comprehensive solution that combines human touch with cutting-edge technology. This approach not only enhances customer satisfaction but also allows businesses to focus on their core operations while leaving customer communication in capable hands.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Moneypenny](https://www.g2.com/sellers/moneypenny-424fcb46-776f-4ab1-b4b6-727ddb61eb2f)
- **Company Website:** https://www.moneypenny.com
- **Year Founded:** 2000
- **HQ Location:** Duluth, US
- **LinkedIn® Page:** https://www.linkedin.com/company/moneypenny-usa/ (41 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


### 22. [PATLive](https://www.g2.com/products/patlive/reviews)
  PATLive is a virtual receptionist and call answering service designed to help your business sound its best 24/7. Just like a front-office receptionist, PATLive virtual receptionists will greet callers with a fast answer and friendly service, patching calls through when you’re available and taking a message when you’re not. And if you need more than just the basics, our receptionists can also help with frequently asked questions, lead collection, appointment scheduling, order processing and more, so callers get the help they need without having to wait on a callback. You’ll be amazed how similar the PATLive experience is to the one you’d have with an in-office receptionist. Update your status anytime in our web and mobile apps to instantly change how receptionists are handling your calls, and get email, text and push notifications that keep you updated. PATLive team members are all located right here in the U.S. and you can get started completely risk-free with our 14-day free trial and plans starting at just $205 per month. To learn more or to start a free trial, visit patlive.com.


  **Average Rating:** 2.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [PATLive](https://www.g2.com/sellers/patlive)
- **Year Founded:** 1990
- **HQ Location:** WeWorkRemote, US
- **LinkedIn® Page:** https://www.linkedin.com/company/patlive (125 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Mid-Market


### 23. [Responsive Answering Service](https://www.g2.com/products/responsive-answering-service/reviews)
  Responsive Answering Service delivers 24/7 live answering and virtual receptionist services designed for a variety of industry professionals. We act as a seamless extension of your team. With empathy, precision, and compliance. Our live answering services are simple, reliable, and designed to fit seamlessly into your business operations. With customizable options to meet your unique needs, you can trust us to be there for your business, 24/7. Our in-house quality assurance teams allow us to be dedicated to individual call agent metrics. We aim to uphold the highest standards for our bilingual receptionists for Quality Assurance (QA) and Service Level Agreements (SLAs). Our client management ranges from small family-owned businesses to Fortune 500 conglomerates. Our pricing plans are flexible to meet your individual business needs. Starting at $29 USD/month, you only pay for the services and add-ons that best serve your business with industry-specific necessities. Responsive Answering Service launched in 2012 to fill a gap in the market. With a focus on professionalism and 24/7 virtual receptionist services, our customer support services are perfect for any industry or field. Our answering services are top-tier and recognized by our client base across the nation. Since our inception we have been growing as a well known answering service agency with experienced live agents.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Responsive Answering Service](https://www.g2.com/sellers/responsive-answering-service)
- **HQ Location:** Coral Gables, US
- **LinkedIn® Page:** https://www.linkedin.com/company/responsive-answering-service/ (18 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


### 24. [Workstaff360](https://www.g2.com/products/workstaff360/reviews)
  WorkStaff360 is a premier virtual staffing solutions provider dedicated to simplifying staff outsourcing for small and medium-sized enterprises (SMEs). Our mission is to connect businesses with top global talent, providing comprehensive support across various domains to enhance operational efficiency and drive growth. Our Services: 1. Administrative Support: • Calendar Management • Email Management • Data Entry • Document Preparation 2. Customer Experience: • Customer Support • Help Desk Services • Customer Relationship Management 3. HR and Accounting: • Payroll Processing • Recruitment Support • HR Administration • Bookkeeping 4. Sales and Marketing: • Lead Generation • Sales Support • Social Media Management • Content Creation 5. Medical and Healthcare: • Medical Billing • Appointment Scheduling • Patient Follow-up


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 1


**Seller Details:**

- **Seller:** [Workstaff360](https://www.g2.com/sellers/workstaff360)
- **Year Founded:** 2020
- **HQ Location:** Toronto, CA
- **LinkedIn® Page:** https://www.linkedin.com/company/work-staff-360 (11 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 100% Small-Business


### 25. [24H Virtual Receptionists & Call Answering Service](https://www.g2.com/products/24h-virtual-receptionists-call-answering-service/reviews)
  At 24H Virtual, we pride ourselves on being the go-to 24/7 premier virtual receptionist company for Small and Medium-sized Businesses. Our comprehensive suite of services is designed to cater to your business needs round the clock, ensuring that you never miss a beat, no matter the time of day. Our offerings include after-hours call support, where our dedicated team stands ready to handle all your incoming calls outside regular business hours. With our overflow call support, you can rest assured that every call will be answered promptly and professionally, even during peak periods. In addition, to call support, we also provide online chat support to engage with your customers in real time, enhancing their experience and boosting satisfaction levels. Our dedicated virtual assistants are here to lend a helping hand, taking on tasks to free up your time so you can focus on growing your business. With 24H Virtual as your partner, you can enjoy peace of mind knowing that your customers are in good hands, no matter when they reach out. Let us help you streamline your operations, enhance customer service, and drive business growth – all around the clock.




**Seller Details:**

- **Seller:** [24H Virtual](https://www.g2.com/sellers/24h-virtual)
- **Year Founded:** 2019
- **HQ Location:** Toronto, CA
- **Twitter:** @24HVirtual (150 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/24hvirtual/about/ (10 employees on LinkedIn®)





## Parent Category

[Business Services Providers](https://www.g2.com/categories/business-services)



## Related Categories

- [Managed Live Chat Providers](https://www.g2.com/categories/managed-live-chat)
- [Contact Center Outsourcing Service Providers](https://www.g2.com/categories/contact-center-outsourcing-services)



---

## Buyer Guide

### What You Should Know About Virtual Receptionist Service Providers

Virtual receptionist service providers offer remote reception services to businesses in order to manage their customer communications. They function as an extension of a company’s front desk by employing individuals who act as the first point of contact for clients.

### What are virtual receptionist service providers?

Virtual receptionist service providers are third-party organizations that specialize in remote communication support. In this model, trained individuals handle various tasks traditionally performed by an in-house receptionist – like answering phone calls, recording messages, and handling other administrative tasks – all without being physically present in the client's office.

Alternatively, business owners can opt for[AI sales assistant software](https://www.g2.com/categories/ai-sales-assistant) for customer support tasks that don’t require a human touch. [On-demand staffing services](https://www.g2.com/categories/on-demand-staffing-services) also offer a viable solution for hiring temporary on-site receptionists.

### How do virtual receptionists work?

Virtual receptionists create a positive experience for callers by handling inquiries quickly and aligning the answers with each company’s instructions. To make the entire process smooth, sophisticated technology and trained professionals work together. 

Here’s an overview of how business communication via a third-party receptionist typically works.

- **Initial setup** involves signing up with a virtual receptionist service and configuring your preferences, such as how inbound calls should be answered, the type of information to collect, and any other instructions on call forwarding.
- **Call redirecting** is done via advanced call routing systems, call forwarding, direct dialing, among other methods. Once your business phone numbers are set up to transfer calls, the virtual receptionists take calls in your place, either full time or during specific hours, depending on your needs.
- **Call handling** is as simple as its name. Virtual receptionists promptly answer when someone calls your business following your established scripts and protocols. This guarantees a helpful interaction, regardless of the nature of the inquiry. In case the caller wants to leave a message or the call needs to be directed elsewhere, details like the caller's name, contact information, reason for contacting, and any other relevant details are noted. 
- [Call routing](https://www.g2.com/glossary/call-routing-definition) happens when further assistance is necessary. In such cases, the receptionist may either directly transfer the call, provide information to the caller, or schedule a callback.
- **Integration** allows certain business tools like [calendars](https://www.g2.com/categories/calendar), [CRMs](https://www.g2.com/categories/crm), and messaging tools to work with answering services for call scheduling, logging customer interactions, and information sharing.
- **Training** for virtual receptionists helps them understand the specifics of your products, services, and company culture. Additionally, businesses have the option to customize their communication, like preferred greetings, call routing protocols, and escalation procedures.
- **Reporting and feedback** about call volume or service usage can measure the effectiveness of your service, based on which you can make informed decisions. To improve their performance, virtual receptionists also monitor call data and call quality, and take regular feedback from clients. 
- **Other services** provided by virtual receptionists may comprise scheduling appointments, sending reminders, providing basic information about the business, and answering frequently asked questions.

### Who uses virtual receptionist services?

Virtual receptionist services are a great fit for a range of businesses across various industries. They’re especially beneficial for growing businesses that get enough customer calls, yet not to the extent that necessitates hiring an on-site receptionist.

- **Small and medium-sized businesses (SMBs) and startups** from different industries can make use of virtual receptionist services to enhance customer service. Quick and professional handling of customer queries elevates brand image, reduces lost opportunities, and converts more leads.
- **Home service providers** such as plumbers, landscapers, and electricians face difficulties answering calls while engaged in on-site tasks. Virtual receptionist services offer them significant advantages by allowing them to concentrate on their work without worrying about losing potential clients.
- **Legal and financial professionals** rely on virtual receptionists to manage their client communications so they can continue with core business activities like client meetings, case preparation, and strategic planning.
- **Healthcare providers** typically have busy phone lines. Virtual receptionists help them focus on patient care while they handle patient appointments, general inquiries, cancellations, new patient intake, and after-hour emergency calls.
- **Consultants and freelancers** opt for virtual receptionist services to handle client communications, freeing them to dedicate more time to delivering their services and growing their businesses.

### Virtual receptionist vs virtual assistants 

Although virtual receptionists and virtual assistants are both [remote support](https://www.g2.com/articles/remote-support) services, they differ in their roles, scope of work, area of expertise, client interaction, and business usage.

#### Virtual receptionists

Businesses commonly use virtual receptionists for additional support managing call volume and professional customer service without having an in-house team. The primary role is taking incoming business calls. Their tasks are generally more front desk focused: screening calls, taking messages, routing clients to the appropriate parties, and scheduling appointments. Virtual receptionists should have good communication and customer service skills, as well as a basic understanding of the business.

#### Virtual assistants

Virtual assistants support businesses and their internal teams. You can use them for a wide range of services, like performing administrative tasks, managing emails, bookkeeping, research, and managing social media channels. To carry out these tasks, virtual assistants have a diverse skill set. They’re often detail-oriented, proficient with different software platforms, and have strong organizational and administrative skills.

### Virtual receptionist benefits

There are several benefits to hiring a virtual receptionist service, such as 24/7 availability, flexibility, and cost savings. These services are especially helpful for growing and small business owners.

- **24/7 availability:** Many virtual receptionists provide services around the clock, even during weekends, holidays, and after work hours, enabling businesses to answer customer queries at all times.
- **Increased productivity:** One of the focus areas for virtual receptionists is weeding out unqualified leads and spam callers, and moving qualified leads and current client calls to the right people. This guarantees that internal personnel are focused on core business activities.
- **Cost savings:** Compared to hiring a full-time receptionist, virtual receptionists are less expensive in the long run. With these services, you save on the cost of training, interviewing, equipment, employee benefits, and office space.
- **Multilingual support:** Multilingual virtual receptionists serve diverse clientele. They can easily communicate with callers no matter their language. This expands the market and highlights your dedication to global inclusivity.
- **Improved customer experience:** Skilled virtual receptionists handle all calls professionally and promptly. This increases customer satisfaction, leading to higher referral and retention rates.
- **Greater lead capturing:** A high volume of leads quickly exhausts internal resources. Virtual receptionists make sure there are no missed calls, delayed responses, or wasted opportunities to convert potential customers. 

### Challenges of working with a virtual receptionist service

Certain challenges need to be addressed when employing a virtual receptionist service, such as initial hiring cost, limited personal interaction, and potential miscommunication.

- **Loss of personal touch:** Establishing rapport and building personal connections with customers may sometimes be less effective when using virtual receptionists than when conducting direct interactions with employees.
- **Cost concerns:** Some small businesses may prefer free and low-cost tools like answering machines and phone trees even though callers typically dislike those solutions. Additionally, if the service is charged based on usage minutes, high call volume may raise costs compared to hiring an on-site receptionist.
- **Task limitations:** Handling a heavy workload or working on too many tasks can pose a risk of inefficiency. There are also limitations in terms of handling physical mail, providing onsite guest services, or other in-person responsibilities.
- **Limited control:** Outsourcing the position reduces direct oversight of daily operations, which may be an adjustment for some businesses.
- **Potential miscommunication:** A virtual receptionist may be less informed about the business's nuances than an on-site receptionist, leading to misunderstandings or inaccurate information.

### Cost of virtual receptionist services

The cost of a virtual receptionist service depends on factors such as the volume of calls or tasks, the level of specialization required, the service chosen, and the pricing model. You can expect to find suitable services in the range of $50 to $300. However, it's worth noting that options are available at even lower price points, as well as premium services that may exceed $300 in cost.

_The pricing above is an estimate based on internet data. Always check with the sales team to get the most up-to-date pricing._

The different pricing structures for virtual receptionist services are discussed here.

- **Pay-by-minute** models charge you based on the time a virtual receptionist spends taking calls on your behalf. The cost here is highly influenced by your selection of services and number of calls. 
- **Pay-by-call** models charge you for every call the receptionist takes, regardless of its duration. The amount charged for a three-minute call is equal to a 30-minute call.
- **Monthly subscriptions** offer a prepaid package of minutes. Your monthly subscription dictates the number of features, the number of calls or minutes, and the type of assistance.
- **Tiered pricing** plans allow you to choose the level of service that best suits your budget and needs. Lower tiers or basic plans charge less and might include a few services like call answering, voicemail, or scheduling. On the other end, higher tiers offer advanced features like multilingual support, data analytics, and call center services at a premium rate.

#### Return on investment (ROI) for virtual receptionist services

While virtual receptionists don’t directly contribute to revenue, they improve the ROI by positively influencing several key aspects of your business.

- [**Lead capturing**](https://www.g2.com/articles/lead-capture) **:** With a virtual receptionist attending to all your business calls, you have less of a chance of missing out on opportunities and a higher possibility of gaining new clients.
- **Time savings:** Your core team saves a lot of time when they don’t have to manage calls or do basic reception tasks. This time saved can be directed to tasks that contribute to revenue.
- **Cost savings:** You can significantly reduce overhead costs by outsourcing the receptionist role. Compare the cost of the service to the expense of hiring a full-time, in-house receptionist (including salary, benefits, workspace, and equipment) to calculate the money you’ll save.
- **Faster query resolution:** A professional first impression combined with prompt resolution of queries elevates customer experience, resulting in more converted leads and customer retention.
- **Scalability and flexibility: ** A virtual receptionist service scales with your business. You can even change your subscription to reduce the charges during low periods to drive efficiency and cost-effectiveness. 

### How to choose the best virtual receptionist service for your business

To choose the right virtual receptionist service for your business that aligns with your needs, values, and goals, go through the checklist below: 

- **Identify your needs:** To begin with, make a note of your business requirements. Assess the volume of and nature of incoming calls, languages required, and any industry-specific skills or knowledge.
- **Research different service providers:** Explore various virtual receptionist service providers to find the ones that work for your business needs. Look for companies with a proven track record, positive reviews, and recommendations from trusted sources. Make sure the virtual receptionists are well-versed in your industry, have strong communication skills, and can easily adapt to your brand voice.
- **Evaluate the services offered:** Review the range of services provided and their flexibility to scale. This includes call answering, message taking, appointment scheduling, and order processing.
- **Review technology and infrastructure:** Ensure the virtual receptionist service can communicate reliably, keep data safe, and work smoothly with your existing systems, like CRM software.
- **Opt for demos or trial periods:** Identify how various services suit your business by signing up for trial periods or demos. Consider the quality of service, responsiveness, pay packages, setup fees, subscriptions, and any extra charges.
- **Examine contract terms:** Before committing to a service, make sure you understand the terms and conditions, cancellation policies, contract duration, and any clauses related to [service-level agreements](https://www.g2.com/glossary/sla-management).

### Questions to ask a virtual receptionist service before hiring

When going through the checklist above, ask these questions before sealing the deal.

- What is included in the package?
- Do the virtual receptionists provide round-the-clock support or do they work predetermined business hours?
- Can the provider scale with our business growth?
- Can the service be personalized?
- Can the call scripts be customized?
- What experience does the provider have with virtual receptionist services? How long has the company served in this industry?
- What measures are in place to protect business and customer data?
- What sort of call analytics are in place? What kind of reporting can I expect to receive? How frequently?
- What kind of technology does the provider use?
- What are the steps for managing technical issues?
- What feedback have other clients given, especially those in my industry? Is there a case study I can review?

_Researched and written by _[_Marina Schlosser_](https://learn.g2.com/author/marina-schlosser)

_Reviewed and edited by _[_Aisha West _](https://learn.g2.com/author/aisha-west)