# Best UCaaS Platforms - Page 8 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella. UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium. While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel. To qualify for inclusion in the UCaaS category, a product must: - Be a cloud-based collaboration and communication platform - Supply VoIP, video conferencing, business messaging, and file sharing - Provide cross-channel functionality - Offer additional collaboration and communication tools natively - Be flexible enough to incorporate new communication channels as they are developed ## Top UCaaS Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5.0 (53,482 reviews) | AI-powered meeting collaboration with unified workspace | "[Reliable Meetings with Smart AI Summaries and Seamless Collaboration](https://www.g2.com/survey_responses/zoom-workplace-review-12831216)" | | 2 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,655 reviews) | Hybrid meetings with AI-powered inclusivity features | "[Great features, with excellent AI features](https://www.g2.com/survey_responses/webex-suite-review-12932142)" | | 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,533 reviews) | Remote-first call routing with mobility | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 4 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,343 reviews) | AI call summaries for distributed teams | "[Seamless Communication, Unifies Our Workflow](https://www.g2.com/survey_responses/ringex-review-12983792)" | | 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (614 reviews) | CRM-integrated call analytics and location-based routing | "[Easy Calling Experience with Teams Integration](https://www.g2.com/survey_responses/webex-calling-review-12988940)" | | 6 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (892 reviews) | Mobile-first calling with Teams integration | "[Modern interface, easy configuration, and fast chat support](https://www.g2.com/survey_responses/8x8-work-review-12980303)" | | 7 | [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) | 4.1/5.0 (199 reviews) | Multi-channel customer interactions with AI documentation | "[Great Overall Application for Connecting people in every way.](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12642329)" | | 8 | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5.0 (1,389 reviews) | — | "[Easy Setup, Empowers Call Center Efficiency](https://www.g2.com/survey_responses/goto-connect-review-1180338)" | | 9 | [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) | 4.5/5.0 (1,136 reviews) | Zoho-integrated webinars with embedded registration tracking | "[Zoho Meeting’s Unified Workflow Makes Webinars and Demos Effortless](https://www.g2.com/survey_responses/zoho-meeting-review-12870215)" | | 10 | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5.0 (596 reviews) | IVR scripting and omnichannel routing automation | "[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)" | ## How Many UCaaS Platforms Products Does G2 Track? **Total Products under this Category:** 220 ### Category Stats (Jun 2026) - **Average Rating**: 4.36/5 (↑0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Streams.AI (+2.13%) - Among all products in this category, Streams.AI recorded the largest rating increase compared to last month *Last updated: June 26, 2026* ## How Does G2 Rank UCaaS Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 98,500+ Authentic Reviews - 220+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which UCaaS Platforms Is Best for Your Use Case? - **Leader:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - **Highest Performer:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Easiest to Use:** [Nextiva](https://www.g2.com/products/nextiva/reviews) - **Top Trending:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Best Free Software:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) --- **Sponsored** ### livepro Knowledge Management livepro is a comprehensive Customer Experience Knowledge Management solution designed to enhance the efficiency and effectiveness of customer service operations across various industries. Since its inception in 2001, livepro has been dedicated to providing a robust knowledge management platform that empowers customer service centers & departments that support them in sectors such as Banking and Finance, Airlines, Insurance, Superannuation, Education, Health, and Government. The primary goal of livepro is to streamline the process of delivering accurate information to agents, thereby improving overall customer experience. The target audience for livepro includes organizations that prioritize customer service excellence and seek to optimize their knowledge management processes. By offering a feature-rich yet user-friendly interface, livepro allows customer service representatives to access reliable answers quickly, eliminating the need to sift through lengthy documents. This intuitive design not only enhances the speed of customer service interactions but also significantly reduces the training time required for staff, enabling them to confidently address customer inquiries with minimal onboarding. One of the standout features of livepro is its powerful search functionality, which serves as a single source of truth for organizations. This feature ensures that agents can retrieve consistent and accurate answers across multiple channels, including phone, email, front counter, website, self-service portals, live chat, and even modern virtual assistants. By providing immediate access to information, livepro helps organizations respond to even the most complex customer questions efficiently, thereby fostering a more satisfying customer experience. The benefits of implementing livepro extend beyond improved customer satisfaction. Organizations can expect a reduction in average handling time (AHT) and a decrease in training costs, as staff become more adept at navigating the system with ease. Additionally, livepro minimizes compliance and risk factors by offering clear, easy-to-follow process guidance, which helps ensure that agents adhere to established protocols. Overall, livepro stands out in the knowledge management category by delivering a solution that not only enhances the capabilities of customer service teams but also positively impacts the bottom line through operational efficiencies. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1771&secure%5Bdisplayable_resource_id%5D=29&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=29&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=55822&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%3Fpage%3D9&secure%5Btoken%5D=d3df7dccd4f4447324c50f610e84578fedce5fba430076cb98ee415d6f75af37&secure%5Burl%5D=https%3A%2F%2Flivepro.com%2F&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated UCaaS Platforms Products in 2026? ### 1. [OpenScape Business](https://www.g2.com/products/openscape-business/reviews) OpenScape Business combines voice, conferencing, messaging, mobility, and contact center in a single solution. This integration reduces vendor management overhead and eliminates compatibility issues between point solutions. Scale from 2 to 2,000 users without introducing additional platforms or forcing architectural changes to accommodate growth. **Who Is the Company Behind OpenScape Business?** - **Seller:** [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) - **Year Founded:** 1972 - **HQ Location:** Kanata, Ontario - **Twitter:** @Mitel (22,451 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4924/ (4,011 employees on LinkedIn®) - **Total Revenue (USD mm):** $1,300 ### 2. [Optus Loop Live](https://www.g2.com/products/optus-loop-live/reviews) Optus Loop Live lets you use business phone features on your mobile or PC with a monthly subscription and the Optus Loop Live app. **Who Is the Company Behind Optus Loop Live?** - **Seller:** [Optus](https://www.g2.com/sellers/optus) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 3. [overtime.talk](https://www.g2.com/products/overtime-talk/reviews) Never miss a call again with Overtime's AI receptionist. Answer calls 24/7, book appointments, qualify leads, and handle customer enquiries automatically. Built for UK businesses **Who Is the Company Behind overtime.talk?** - **Seller:** [overtime.talk](https://www.g2.com/sellers/overtime-talk) - **HQ Location:** Bedford, GB - **LinkedIn® Page:** https://www.linkedin.com/company/overtimetalk/ (1 employees on LinkedIn®) ### 4. [pascom](https://www.g2.com/products/pascom/reviews) At pascom, we upgrade business communications. With our pascom ONE cloud phone systems, your business will benefit form a centralised, intelligent hub packed full of Telephony, Unified Communications and Contact Centre functionality to ensure you can gain complete control over every aspect of your business communication requirements. The best bit; as we believe in delivering excellent customer service, all our business communications and collaboration tools are included as standard. Coupled with our industry unique Concurrent User licensing, your business will also benefit from even greater flexibility. Visit our website (www.pascom.net) and start upgrading your business communications free today. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind pascom?** - **Seller:** [pascom](https://www.g2.com/sellers/pascom) - **Year Founded:** 1997 - **HQ Location:** Deggendorf, DE - **Twitter:** @pascom_net (1,254 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pascom-net (25 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of pascom? **"[Best cloud phone system for business](https://www.g2.com/survey_responses/pascom-review-7414528)"** **Rating:** 4.5/5.0 stars *— Ankit K.* [Read full review](https://www.g2.com/survey_responses/pascom-review-7414528) --- ### 5. [PBXact](https://www.g2.com/products/pbxact/reviews) The PBXact Business phone system is a fully-featured IP-PBX designed with unified communication features for organizations needing mobility, productivity and collaboration capabilities. **Who Is the Company Behind PBXact?** - **Seller:** [CyberLynk Network](https://www.g2.com/sellers/cyberlynk-network) - **Year Founded:** 1995 - **HQ Location:** N/A - **Twitter:** @CyberLynk (259 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cyberlynk-network-inc/ (21 employees on LinkedIn®) ### 6. [PortaSwitch](https://www.g2.com/products/portaswitch/reviews) PortaSwitch is a Unified Service Management & Delivery Platform for voice, messaging, IoT/M2M, and data traffic within a single converged network. Get PortaBilling and PortaSIP in one – convergent billing and online charging system PLUS class 4 and 5 SIP softswitch. \* Instant deployment: Implement your PortaSwitch installation in the cloud within a single day. \* Quickly launch new services: Including efficient scaling of your PortaSwitch installation in the cloud without any additional expense. \* Deliver a feature-rich experience: And deliver it directly to your customer’s browser, applications, or desk phone. \* Uninterrupted service: Plus get zero downtime during updates with geographic redundancy across the globe. \* Unmatchable scalability: Choose your ideal processing capacity and increase it on demand at any time. PortaSwitch is deployed by over 500 telcos worldwide! **Who Is the Company Behind PortaSwitch?** - **Seller:** [PortaOne](https://www.g2.com/sellers/portaone) - **Year Founded:** 2001 - **HQ Location:** Port Coquitlam, CA - **LinkedIn® Page:** https://www.linkedin.com/company/portaone/ (160 employees on LinkedIn®) ### 7. [Pravica](https://www.g2.com/products/pravica/reviews) Pravica is a pioneering Web3 platform dedicated to providing secure, decentralized communication tools that empower users to maintain control over their data and digital identities. By leveraging blockchain technology, Pravica offers a suite of products designed to enhance privacy and security in digital interactions, catering to both individual users and enterprises. Key Features and Functionality: - Klubz: A community-based communication tool emphasizing high-scale security and data privacy, ensuring that conversations remain confidential. - Walletify: An accessible and cost-effective solution for payment processing, utilizing stablecoin technology to facilitate seamless transactions. - S3 : A comprehensive dashboard that enables users to create and manage stablecoins, offering extensive analytics to support secure tokenization of services. - Pravica Messenger: An end-to-end encrypted messaging tool designed for both individuals and enterprises, allowing secure group messaging and coordination. - Pravica Club: A multi-featured crypto-native platform tailored to aid management and governance in communities, enterprises, and DAOs. Primary Value and User Solutions: Pravica addresses the growing need for privacy and security in digital communications by offering decentralized solutions that eliminate reliance on centralized servers, thereby reducing the risk of data breaches and unauthorized access. Its products are designed to empower users with full control over their data and digital identities, ensuring confidentiality, speed, and reliability in communications and transactions. By integrating blockchain technology, Pravica provides a trustworthy and transformative digital landscape for individuals, businesses, and government entities seeking to enhance their communication infrastructures securely. **Who Is the Company Behind Pravica?** - **Seller:** [Pravica](https://www.g2.com/sellers/pravica) - **Year Founded:** 2020 - **HQ Location:** Cairo, EG - **LinkedIn® Page:** https://www.linkedin.com/company/pravicasuite/ (6 employees on LinkedIn®) ### 8. [Radius Connect](https://www.g2.com/products/radius-radius-connect/reviews) Radius Connect is the leading independent telecommunications provider in the UK and Ireland. Our intelligent, cloud-based telephony solutions can boost your business and improve efficiency. With its flexible, affordable, and easy-to-use software, you can reduce the costs of your calls, improve call quality, and help to future-proof your business. From simple desk phone solutions to desktop applications and CRM integration, you can choose a stack of features that’s right for you. **Average Rating:** 4.6/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Radius Connect?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Radius Connect?** - **Seller:** [Radius](https://www.g2.com/sellers/radius) - **Year Founded:** 1990 - **HQ Location:** Crewe, England, United Kingdom - **LinkedIn® Page:** https://www.linkedin.com/company/the-radius-group (1,725 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Mid-Market, 25% Enterprise #### What Are Radius Connect's Pros and Cons? **Pros:** - Easy Integration (1 reviews) - Options Variety (1 reviews) - Reliability (1 reviews) **Cons:** - Connection Issues (1 reviews) - Performance Issues (1 reviews) ### What Do G2 Reviewers Say About Radius Connect? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **easy integration** of Radius Connect, allowing for customizable phone solutions that enhance their experience. - Users appreciate the **options variety** in Radius Connect, finding different phone solutions enhance their client interactions. - Users value the **reliability** of Radius Connect, simplifying office WiFi access with a single memorable password. **Cons:** - Users experience **connection issues** occasionally, resulting in delayed connectivity during server downtimes, though infrequently. - Users experience **performance issues** with Radius Connect, noting slow and unreliable fax transmissions causing delays in client correspondence. #### What Are Recent G2 Reviews of Radius Connect? **"[Extreme easy connect with Radius](https://www.g2.com/survey_responses/radius-connect-review-9813878)"** **Rating:** 5.0/5.0 stars *— Prashant S.* [Read full review](https://www.g2.com/survey_responses/radius-connect-review-9813878) --- **"[Provides a good VoIP platform](https://www.g2.com/survey_responses/radius-connect-review-9881311)"** **Rating:** 4.0/5.0 stars *— Michele S.* [Read full review](https://www.g2.com/survey_responses/radius-connect-review-9881311) --- ### 9. [RedCloud](https://www.g2.com/products/redcloud/reviews) RedCloud is a single, unified SaaS communications system built for remote work, fast response, and on-the-go with voice, video, team chat, SMS and 50+ features. No contracts and priced for small businesses. **Who Is the Company Behind RedCloud?** - **Seller:** [REDCLOUD.US](https://www.g2.com/sellers/redcloud-us) - **Year Founded:** 2020 - **HQ Location:** Rogers, US - **LinkedIn® Page:** https://www.linkedin.com/company/redcloud-us/ (5 employees on LinkedIn®) ### 10. [REDCOM Sigma](https://www.g2.com/products/redcom-sigma/reviews) REDCOM Sigma® is a commercial-off-the-shelf (COTS) Command & Control software ecosystem with voice, video, chat, and conferencing. Sigma can be deployed in the Cloud or on the hypervisor of your choice. Built to support DoD network modernization strategies, REDCOM Sigma increases the warfighter’s operational flexibility while reducing size, weight, and power (SWaP) requirements at the tactical edge. REDCOM Sigma is based on open standards with a focus on interoperability, flexibility, and ease of use, and is listed on the DoDIN Approved Products List (APL). **Who Is the Company Behind REDCOM Sigma?** - **Seller:** [REDCOM](https://www.g2.com/sellers/redcom) - **Year Founded:** 1978 - **HQ Location:** Victor, US - **LinkedIn® Page:** https://www.linkedin.com/company/redcom-laboratories-inc-/ (158 employees on LinkedIn®) ### 11. [RingDesk](https://www.g2.com/products/ringdesk/reviews) RingDesk is an AI answering service for local service businesses — HVAC, plumbing, roofing, legal, medical, and trades. Starts at $199/month flat with no per-minute fees. Your AI receptionist captures leads, books appointments on your calendar, and routes urgent calls in real time. Month-to-month, keep your existing number, go live in ~5 minutes. **Who Is the Company Behind RingDesk?** - **Seller:** [RingDesk](https://www.g2.com/sellers/ringdesk) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (2 employees on LinkedIn®) ### 12. [Sabio CX Platform](https://www.g2.com/products/sabio-cx-platform/reviews) The customer is the center for any company that wants to be relevant in the market. Listening, understanding, learning and offering unique and consistent multichannel Customer Experiences is a challenge that DatapointEurope responds to via efficiency and profitability. **Who Is the Company Behind Sabio CX Platform?** - **Seller:** [DatapointEurope](https://www.g2.com/sellers/datapointeurope) - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/sabio/ (650 employees on LinkedIn®) ### 13. [Samespace](https://www.g2.com/products/samespace-samespace/reviews) Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **Who Is the Company Behind Samespace?** - **Seller:** [Samespace](https://www.g2.com/sellers/samespace) - **Year Founded:** 2018 - **HQ Location:** Palo Alto, US - **Twitter:** @samespace (520 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13646555 (76 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Samespace's Pros and Cons? **Pros:** - AI Efficiency (1 reviews) - Automation Features (1 reviews) - Communication (1 reviews) - CRM Integration (1 reviews) - Customization (1 reviews) **Cons:** - Connection Issues (1 reviews) - Inadequate AI Capabilities (1 reviews) - Integration Issues (1 reviews) - Language Limitations (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Samespace? *AI-generated summary from verified user reviews* **Pros:** - Users value the **AI efficiency** of Samespace, enhancing task performance with real-time monitoring and analytics. - Users value the **automation features** of Samespace, enhancing their workflow efficiency and improving task performance. - Users find that Samespace facilitates **effective communication** through real-time monitoring and seamless CRM integration. - Users appreciate the **seamless CRM integration** of Samespace, enhancing workflow management and efficiency in tasks. - Users value the **customization capabilities** of Samespace, enhancing their experience and workflow management effectively. **Cons:** - Users often report **connection issues** that disrupt their experience, despite everything seemingly fine on their end. - Users report **inadequate AI capabilities** in Samespace, leading to frustration and limitations in customization options. - Users often experience **integration issues** with Samespace, leading to frustrations and disrupted workflows. - Users experience **language limitations** with Samespace, leading to occasional frustration and reduced customization options. - Users experience **limited customization options** in Samespace, leading to frustration and occasional headaches during use. #### What Are Recent G2 Reviews of Samespace? **"[Great tool for training, self performance review and quality tracking purpose!](https://www.g2.com/survey_responses/samespace-review-6949194)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/samespace-review-6949194) --- **"[Samespace - A Powerful and Underrated AI Communication Tool](https://www.g2.com/survey_responses/samespace-review-10788019)"** **Rating:** 5.0/5.0 stars *— Parthiv M.* [Read full review](https://www.g2.com/survey_responses/samespace-review-10788019) --- ### 14. [Sarv Cloud Telephony](https://www.g2.com/products/sarv-cloud-telephony/reviews) Just four steps to finish a promising call center without any hassle **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Sarv Cloud Telephony?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Sarv Cloud Telephony?** - **Seller:** [sarv.com](https://www.g2.com/sellers/sarv-com) - **Year Founded:** 2011 - **HQ Location:** Jaipur, IN - **Twitter:** @SarvOfficial (4,190 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sarv-com (249 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Sarv Cloud Telephony? **"[Budget friendly cloud telephony services](https://www.g2.com/survey_responses/sarv-cloud-telephony-review-5039141)"** **Rating:** 5.0/5.0 stars *— Badshah B.* [Read full review](https://www.g2.com/survey_responses/sarv-cloud-telephony-review-5039141) --- #### What Are G2 Users Discussing About Sarv Cloud Telephony? - [What is Sarv Cloud Telephony used for?](https://www.g2.com/discussions/what-is-sarv-cloud-telephony-used-for) ### 15. [SIPcity](https://www.g2.com/products/sipcity/reviews) SIPcity is the only Australian business VoIP provider delivering it’s cloud PBX with all features and functionality included free as part of the service. We’re dedicated to offering high-value business features. Specifically, this includes: call recording. conferencing. auto-attendant. simultaneous ring/one number. vFax, (known as virtual fax, faxmail or fax to email). voicemail to name a few, without the additional of per user license costs. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **Who Is the Company Behind SIPcity?** - **Seller:** [SIPcity](https://www.g2.com/sellers/sipcity) - **Year Founded:** 2010 - **HQ Location:** Sydney, AU - **LinkedIn® Page:** https://www.linkedin.com/company/sipcity/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are SIPcity's Pros and Cons? **Pros:** - Affordable (1 reviews) - Call Recording (1 reviews) - Video Conferencing (1 reviews) **Cons:** - Call Drops (1 reviews) - Voice Quality (1 reviews) ### What Do G2 Reviewers Say About SIPcity? *AI-generated summary from verified user reviews* **Pros:** - Users value the **affordability** of SIPcity, benefiting from inclusive pricing for essential services without extra fees. - Users value the **all-inclusive pricing** of SIPcity, which simplifies planning for call recording and conferencing services. - Users value the **all-inclusive pricing** of SIPcity, simplifying planning with features like call recording and conference calling. **Cons:** - Users report experiencing **frequent call drops** with SIPcity, severely impacting their communication quality and reliability. - Users report **fluctuating call quality** with SIPcity, including delays, choppy audio, and frequent call drops. #### What Are Recent G2 Reviews of SIPcity? **"[Communicate effectively with clients and colleagues](https://www.g2.com/survey_responses/sipcity-review-10255387)"** **Rating:** 5.0/5.0 stars *— Petra B.* [Read full review](https://www.g2.com/survey_responses/sipcity-review-10255387) --- **"[Afford our clients with a professional image](https://www.g2.com/survey_responses/sipcity-review-10229367)"** **Rating:** 4.0/5.0 stars *— SITTIPORN P.* [Read full review](https://www.g2.com/survey_responses/sipcity-review-10229367) --- ### 16. [Skyfallvoice](https://www.g2.com/products/skyfallvoice/reviews) SKYFALL VoIP services only require an internet connection, users can make and receive calls from anywhere in the world, using a computer, smartphone, or IP phone. Our VoIP system is much simpler and more cost-effective than with traditional phone systems. It can scale as your business or personal needs grow.skyfall allows easy, inexpensive conference calling, which is especially beneficial for teams and organizations spread across different locations. Customer can be monitored and maintained remotely, making it easier for IT teams to manage the system without needing to be physically on-site.including cost savings, flexibility, advanced features, and scalability. **Who Is the Company Behind Skyfallvoice?** - **Seller:** [skyfallvoice](https://www.g2.com/sellers/skyfallvoice) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 17. [Smartz Solutions](https://www.g2.com/products/smartz-solutions/reviews) Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform. We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business. Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customer and employee experience in one place with the data and insights to make strategic decisions in real time. **Who Is the Company Behind Smartz Solutions?** - **Seller:** [Smartz Solutions](https://www.g2.com/sellers/smartz-solutions) - **Year Founded:** 2006 - **HQ Location:** Port Louis, MU - **LinkedIn® Page:** https://www.linkedin.com/company/smartzsolutions (52 employees on LinkedIn®) ### 18. [Startelelogic](https://www.g2.com/products/startelelogic/reviews) Unify your Communications with StarTele UC ★ StarTele UCaaS solution unites businesses, collaborators, and technologies. ★ Voice, video, and visibility. Conferencing, collaboration tools. ★ Everything is under one cloud umbrella, managed by one partner. Key Selling Points ● Total solution: one provider, one bill option ● Greater savings and value for money ● Easy to scale, add new users, and move offices. ● Ability to connect multiple offices/sites ● Online management via user-friendly web portal ● Full number management (allocation, caller ID management, etc.) ● Greater control and predictability ● Work from anywhere - extended mobility ● Full set of UC features (Audio and Video Conference, Desktop sharing, Mobile App, etc) **Who Is the Company Behind Startelelogic?** - **Seller:** [StarTele Logic](https://www.g2.com/sellers/startele-logic) - **Year Founded:** 2011 - **HQ Location:** Noida, IN - **Twitter:** @startelelogic (1,085 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/startelelogic/ (118 employees on LinkedIn®) ### 19. [Symbio](https://www.g2.com/products/tnzi-symbio/reviews) TNZI operates a global voice business with more than 200 customer/vendor relationships worldwide. Our extensive direct and partnership connection agreements provide world-class routing options, with a range of international voice services that suit various markets and customer needs. **Who Is the Company Behind Symbio?** - **Seller:** [TNZI](https://www.g2.com/sellers/tnzi) - **Year Founded:** 2002 - **HQ Location:** Sydney, AU - **LinkedIn® Page:** https://www.linkedin.com/company/symbio-global/ (368 employees on LinkedIn®) ### 20. [Talkniva](https://www.g2.com/products/talkniva/reviews) Real-time voice translation for business calls. Translation happens while people speak, without waiting for the sentence to finish. It works both ways, so you speak and listen in your own language while the other person does the same, live. **Who Is the Company Behind Talkniva?** - **Seller:** [CCAMPELO TECH](https://www.g2.com/sellers/ccampelo-tech) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/talkniva (1 employees on LinkedIn®) ### 21. [Talkroute](https://www.g2.com/products/talkroute/reviews) Talkroute is a cloud based business phone system designed to help small and midsize businesses sound professional, stay connected, and manage calls from anywhere. Built for modern, distributed teams, Talkroute replaces traditional phone systems with a flexible virtual phone solution that works seamlessly across desktop, mobile, and web without requiring specialized hardware. With Talkroute, businesses can create a polished phone presence using features like local, toll free, and vanity phone numbers, multi level auto attendants, call routing, call forwarding, voicemail, call recording, and business SMS. Calls can be answered on smartphones, computers, or existing desk phones, allowing teams to work remotely or on the go while delivering a consistent and professional customer experience. Talkroute is especially well suited for service based businesses, startups, agencies, healthcare practices, legal firms, and growing companies that need a reliable VoIP phone system without enterprise level complexity or cost. Setup is fast, configuration is intuitive, and updates can be made instantly through an easy to use web dashboard with no IT team required. Unlike many UCaaS platforms that bundle unnecessary features or lock customers into rigid plans, Talkroute focuses on simplicity, transparency, and value. Pricing is straightforward, with no long term contracts, no per user confusion, and no surprise fees, making it an ideal choice for small businesses that want predictable costs as they grow. Talkroute also integrates smoothly into existing workflows. Teams can manage calls alongside email, CRM tools, and other business software, while features like call routing rules and business hours help ensure customers always reach the right person at the right time. Call analytics and reporting provide insight into call volume, performance, and customer behavior. Backed by responsive, US based customer support, Talkroute is known for hands on onboarding and real human assistance when it is needed. Whether a business is upgrading from a personal phone number or replacing a legacy PBX system, Talkroute delivers a modern virtual phone system that is dependable, easy to use, and built specifically for small business needs. **Average Rating:** 4.6/5.0 **Total Reviews:** 44 **How Do G2 Users Rate Talkroute?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Talkroute?** - **Seller:** [Talkroute](https://www.g2.com/sellers/talkroute) - **Year Founded:** 2013 - **HQ Location:** Chicago, IL - **Twitter:** @Talkroute (376 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/19217712/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Real Estate - **Company Size:** 100% Small-Business, 7% Mid-Market #### What Are Talkroute's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Easy Setup (11 reviews) - Quick Setup (9 reviews) - Simple (7 reviews) - Customer Support (6 reviews) **Cons:** - Integration Issues (3 reviews) - Limited Options (3 reviews) - Performance Issues (3 reviews) - Poor Reporting (3 reviews) - Inadequate Reporting (2 reviews) ### What Do G2 Reviewers Say About Talkroute? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Talkroute, with straightforward setup and efficient call management features. - Users love the **easy setup** of Talkroute, allowing quick onboarding and seamless call management from anywhere. - Users love the **quick setup** of Talkroute, enabling easy call management and instant changes for efficient communication. - Users appreciate the **straightforward setup** of Talkroute, finding it easy to manage and effective for their needs. - Users commend Talkroute's **exceptional customer support** , noting quick, helpful responses from a caring, accessible team. **Cons:** - Users desire more **integration options** with CRMs and tools to enhance Talkroute's overall functionality. - Users find the **limited customization options** restrictive, especially for call flows, reporting, and hold music selection. - Users experience **performance issues** with Talkroute, noting slow loading times for both desktop and mobile apps. - Users find the **poor reporting** on Talkroute limits their ability to track calls effectively and evaluate performance. - Users feel the **reporting is inadequate** , lacking detail and customization, which impacts their overall experience. #### What Are Recent G2 Reviews of Talkroute? **"[Talkroute Makes Business Calling Simple and Reliable](https://www.g2.com/survey_responses/talkroute-review-12229071)"** **Rating:** 5.0/5.0 stars *— Plassot H.* [Read full review](https://www.g2.com/survey_responses/talkroute-review-12229071) --- **"[Efficient Voicemail Transcription Saves Me Time Every Day](https://www.g2.com/survey_responses/talkroute-review-11803616)"** **Rating:** 5.0/5.0 stars *— Stephanie S.* [Read full review](https://www.g2.com/survey_responses/talkroute-review-11803616) --- #### What Are G2 Users Discussing About Talkroute? - [Who owns Talkroute?](https://www.g2.com/discussions/who-owns-talkroute) - 1 comment - [Is Talkroute Hipaa compliant?](https://www.g2.com/discussions/is-talkroute-hipaa-compliant) - 1 upvote - [What is Talkroute com?](https://www.g2.com/discussions/what-is-talkroute-com) - [How do I use Talkroute?](https://www.g2.com/discussions/how-do-i-use-talkroute) ### 22. [Taraspan UCaaS](https://www.g2.com/products/taraspan-ucaas/reviews) TaraSpan offers cloud communication platform that helps businesses shift their gears and take their customer & employee experience to the next level. Taraspan provides a comprehensive suite of UCaaS (Unified-Communications-as-a-Service) solution that delivers in-office experience everywhere across all devices. UCaaS solution integrates voice, video, instant messaging, presence, and other collaboration applications on cloud. It consists of all enterprise-grade advanced UC features, such as remote working, highly scalable, and BYOD-enabled. **Who Is the Company Behind Taraspan UCaaS?** - **Seller:** [Taraspan](https://www.g2.com/sellers/taraspan) - **Year Founded:** 2007 - **HQ Location:** Gurgaon, IN - **Twitter:** @TARASPAN (261 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2671582 (47 employees on LinkedIn®) ### 23. [Tata Communications GlobalRapide](https://www.g2.com/products/tata-communications-globalrapide/reviews) Tata Communications GlobalRapide is an integrated, end-to-end managed UCaaS solution covering migration, deployment, training, automation, and ongoing administration of unified communications. It simplifies hybrid and cloud communication strategies for global enterprises. Key Features & Value Propositions Automated UC Estate Migration - Supports automated PBX assessment and migration via self-serve or managed portals for faster deployments and reduced reliance on specialized resources. Adoption & Change Management - Offers organization-wide SaaS training, usage monitoring, and analytics to drive UC adoption and ROI. Unified Visibility & Monitoring - Provides a single-pane view into networks, voice systems, SBCs, endpoints, usage, performance, and quality—with advanced analytics and reporting. Managed Endpoint Ecosystem - Seamless management and deployment of collaboration devices globally through partnerships with endpoint and room system providers. Secure, Compliant Global Connectivity - Includes managed SBC services for enhanced reliability, regulatory compliance, and fraud prevention in global deployments. Platform-Agnostic UC Delivery - Fully managed UCaaS offerings across Microsoft Teams, Cisco Webex, with Operator Connect and PSTN integration—especially notable in India. Global UC Governance - Centralized governance, control, and lifecycle management for complex, distributed UC deployments. **Who Is the Company Behind Tata Communications GlobalRapide?** - **Seller:** [Tata Communications](https://www.g2.com/sellers/tata-communications) - **Year Founded:** 2002 - **HQ Location:** Mumbai, Maharashtra - **Twitter:** @tata_comm (30,073 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4085/ (16,829 employees on LinkedIn®) - **Ownership:** NSE: TATACOMM.NS ### 24. [TDS Business VoIP](https://www.g2.com/products/tds-business-voip/reviews) TDS Business offers confidence in every connection through our business VoIP phone service options. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind TDS Business VoIP?** - **Seller:** [TDS Telecommunications](https://www.g2.com/sellers/tds-telecommunications) - **Year Founded:** 1969 - **HQ Location:** Madison, Wisconsin, United States - **Twitter:** @tdstelecom (5,436 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tds-telecommunications-llc (2,553 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are TDS Business VoIP's Pros and Cons? **Pros:** - Easy Communication (1 reviews) - Reliability (1 reviews) - VoIP Services (1 reviews) **Cons:** - Contact Management (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About TDS Business VoIP? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy communication** capabilities of TDS Business VoIP, enhancing productivity through features like voicemail to email. - Users appreciate the **superb voice quality** of TDS Business VoIP, enhancing communication reliability for their businesses. - Users enjoy the **superb voice quality** and advanced features of TDS Business VoIP, enhancing communication productivity. **Cons:** - Users find the lack of **essential features in contact management** challenging, especially when away from their desktop interface. - Users find the **limited features** of TDS Business VoIP restrict their ability to manage calls efficiently on the go. #### What Are Recent G2 Reviews of TDS Business VoIP? **"[Provide voicemail to email and auto attendant features](https://www.g2.com/survey_responses/tds-business-voip-review-10331123)"** **Rating:** 4.5/5.0 stars *— Sjoukje S.* [Read full review](https://www.g2.com/survey_responses/tds-business-voip-review-10331123) --- ### 25. [Telavox](https://www.g2.com/products/telavox/reviews) Telavox is a European tech company in the telecom industry that offers a world-leading communication platform with solutions for smart and efficient telephony, PBX, chat and much more. Founded in 2003 and with headquarters in Malmö, Sweden, Telavox currently employs more than 360 employees. The Telavox platform has more than 300 000 business seats with 60k customers, operational in 9 counties. Great workdays, happy customers - changing business communications forever 💚 **Who Is the Company Behind Telavox?** - **Seller:** [Telavox](https://www.g2.com/sellers/telavox) - **Year Founded:** 2003 - **HQ Location:** Malmo, Skåne County, Sweden - **LinkedIn® Page:** https://www.linkedin.com/company/telavox (346 employees on LinkedIn®) ## What Is UCaaS Platforms? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to UCaaS Platforms? - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [VoIP Providers](https://www.g2.com/categories/voip-providers) --- ## How Do You Choose the Right UCaaS Platforms? ### What You Should Know About UCaaS Platforms ### What are UCaaS Platforms? UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, [VoIP](https://www.g2.com/categories/voip), softphone (software for making phone calls online), CRM, SMS, and [video conferencing](https://www.g2.com/categories/video-conferencing) with many other cherry-picked collaboration tools like [screen sharing](https://www.g2.com/categories/screen-sharing), [whiteboarding](https://www.g2.com/categories/collaborative-whiteboard), and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it. Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies. **What Does UCaaS Stand For?** UCaaS stands for unified communications as a service. #### What Types of UCaaS Platforms Exist? There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users). **Internal use:** UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams. **External use:** UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information. **Single-tenant systems:** A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly. **Multi-tenant systems:** Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. ** ** ### What are the Common Features of UCaaS Platforms? A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive. **Instant messaging:** One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration. **VoIP conferencing:** Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices. **Video conferencing:** Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others. **Screen sharing:** Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience. **File sharing:** Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems. **Whiteboard:** UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows. **Call routing:** An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system. [**Voicemail to email**](https://www.g2.com/categories/ucaas-platforms/f/voicemail-to-email): One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP. **Voicemail transcription:** Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files. Other Features of UCaaS Platforms: [CCaaS option](https://www.g2.com/categories/ucaas-platforms/f/ccaas-option), [Conference transcripts](https://www.g2.com/categories/ucaas-platforms/f/conference-transcripts), [Tenancy flexibility](https://www.g2.com/categories/ucaas-platforms/f/tenancy-flexibility) ### What are the Benefits of UCaaS Platforms? Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits. **Savings:** When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well. **Increased efficiency:** One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it. **Enhanced collaboration potential:** While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations. ### Who Uses UCaaS Platforms? The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions. #### Software Related to UCaaS Platforms Related solutions that can be used together with UCaaS platforms include: [Cloud communication platforms](https://www.g2.com/categories/cloud-communication-platforms) **:** Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently. **Contact center as a service (CCaaS):** CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with [customer data platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) and other customer data repositories. ### Challenges with UCaaS Platforms  **Adoption:** One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period.  **Interoperability:** Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features.  ### How to Buy UCaaS Platforms #### Requirements Gathering (RFI/RFP) for UCaaS Platforms Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business. The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are: **Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs. **Interoperability:** As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded. #### Compare UCaaS Products **Create a long list** The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection. **Create a short list** Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed. #### Selection of UCaaS Platforms **Choose a selection team** UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.