Overall Satisfaction Score
96
The Top 20 Call Center Infrastructure (CCI) Software
Check out this list of the top Call Center Infrastructure (CCI) Software products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
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The Top 20 Call Center Infrastructure (CCI) Software
Top Industries of Reviewers:
Hospital & Health Care
27%
Construction
26%
Insurance
25%
Real Estate
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 8.9
9.4
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 8.8
9.2
Overall Satisfaction Score
92
Top Industries of Reviewers:
Computer Software
29%
Oil & Energy
26%
Real Estate
24%
Financial Services
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 8.9
8.9
Ease of Setup
Average: 9.4
9.0
Quality of Support
Average: 9.4
8.6
Ease of Admin
Average: 8.8
8.8
Overall Satisfaction Score
91
Top Industries of Reviewers:
Information Technology and Services
32%
Computer Software
32%
Marketing and Advertising
19%
Hospital & Health Care
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 8.9
10.0
Ease of Setup
Average: 9.4
9.9
Quality of Support
Average: 9.4
9.8
Ease of Admin
Average: 8.8
9.4
Overall Satisfaction Score
87
Top Industries of Reviewers:
Information Technology and Services
34%
Computer Software
28%
Financial Services
19%
Marketing and Advertising
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 8.9
9.3
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.4
9.1
Ease of Admin
Average: 8.8
9.2
Overall Satisfaction Score
86
Top Industries of Reviewers:
Computer Software
42%
Information Technology and Services
21%
Hospital & Health Care
19%
Insurance
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.9
9.0
Ease of Setup
Average: 9.4
8.9
Quality of Support
Average: 9.4
8.7
Ease of Admin
Average: 8.8
9.0
Overall Satisfaction Score
83
Top Industries of Reviewers:
Computer Software
30%
Information Technology and Services
26%
Financial Services
23%
Consumer Services
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 8.9
9.3
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.4
9.0
Ease of Admin
Average: 8.8
9.2
Overall Satisfaction Score
80
Top Industries of Reviewers:
Consumer Services
35%
Computer Software
25%
Telecommunications
21%
Information Technology and Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.2
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.9
9.4
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.4
9.2
Ease of Admin
Average: 8.8
9.4
Overall Satisfaction Score
79
Top Industries of Reviewers:
Computer Software
30%
Information Technology and Services
27%
Consulting
23%
Marketing and Advertising
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.9
9.6
Ease of Setup
Average: 9.4
9.7
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 8.8
9.7
Overall Satisfaction Score
79
Top Industries of Reviewers:
Consumer Services
55%
Telecommunications
18%
Outsourcing/Offshoring
16%
Retail
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 8.9
9.7
Ease of Setup
Average: 9.4
9.7
Quality of Support
Average: 9.4
9.8
Ease of Admin
Average: 8.8
9.7
Overall Satisfaction Score
79
Top Industries of Reviewers:
Insurance
46%
Marketing and Advertising
21%
Telecommunications
20%
Computer Software
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.9
9.8
Ease of Setup
Average: 9.4
9.6
Quality of Support
Average: 9.4
9.6
Ease of Admin
Average: 8.8
9.8
Overall Satisfaction Score
77
Top Industries of Reviewers:
Marketing and Advertising
38%
Financial Services
24%
Real Estate
20%
Computer Software
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.9
9.5
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.4
9.3
Ease of Admin
Average: 8.8
9.3
Overall Satisfaction Score
69
Top Industries of Reviewers:
Information Technology and Services
45%
Information Services
43%
Internet
8%
Civic & Social Organization
5%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 8.9
0.0
Ease of Setup
Average: 9.4
9.9
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 8.8
0.0
Overall Satisfaction Score
68
Top Industries of Reviewers:
Financial Services
29%
Real Estate
27%
Insurance
22%
Marketing and Advertising
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 8.9
9.3
Ease of Setup
Average: 9.4
9.1
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 8.8
9.0
Overall Satisfaction Score
68
Top Industries of Reviewers:
Consumer Services
28%
Insurance
26%
Financial Services
25%
Information Technology and Services
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 8.9
9.3
Ease of Setup
Average: 9.4
8.6
Quality of Support
Average: 9.4
9.0
Ease of Admin
Average: 8.8
8.6
Overall Satisfaction Score
67
Top Industries of Reviewers:
Marketing and Advertising
39%
Information Technology and Services
32%
Information Services
14%
Internet
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 8.9
8.6
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.4
9.8
Ease of Admin
Average: 8.8
9.3
Overall Satisfaction Score
66
Top Industries of Reviewers:
Hospital & Health Care
36%
Financial Services
29%
Consumer Services
20%
Health, Wellness and Fitness
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 8.9
9.5
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.4
9.2
Ease of Admin
Average: 8.8
9.4
Overall Satisfaction Score
66
Top Industries of Reviewers:
Information Technology and Services
40%
Computer Software
23%
Retail
21%
Marketing and Advertising
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 8.9
9.6
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.4
9.6
Ease of Admin
Average: 8.8
9.4
Overall Satisfaction Score
65
Top Industries of Reviewers:
Computer Software
31%
Business Supplies and Equipment
23%
Leisure, Travel & Tourism
23%
Marketing and Advertising
23%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.5
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 8.9
9.5
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 8.8
9.3
Overall Satisfaction Score
65
Top Industries of Reviewers:
Financial Services
31%
Information Technology and Services
31%
Consumer Services
22%
Telecommunications
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 8.9
9.2
Ease of Setup
Average: 9.4
9.0
Quality of Support
Average: 9.4
8.7
Ease of Admin
Average: 8.8
9.1
Overall Satisfaction Score
64
Top Industries of Reviewers:
Outsourcing/Offshoring
33%
Telecommunications
33%
Fund-Raising
17%
Information Services
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 8.9
10.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 8.8
10.0
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