Overall Satisfaction Score
96
The Top 20 Call Center Infrastructure (CCI) Software
Check out this list of the top Call Center Infrastructure (CCI) Software products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
Filters
The next elements are filters and will change the displayed results once they are selected.
The Top 20 Call Center Infrastructure (CCI) Software
Top Industries of Reviewers:
Information Technology and Services
31%
Computer Software
30%
Marketing and Advertising
22%
Financial Services
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 8.9
9.2
Ease of Setup
Average: 9.4
9.1
Quality of Support
Average: 9.4
9.0
Ease of Admin
Average: 8.9
9.1
Overall Satisfaction Score
96
Top Industries of Reviewers:
Hospital & Health Care
27%
Construction
26%
Insurance
25%
Real Estate
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 8.9
9.4
Ease of Setup
Average: 9.4
9.1
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 8.9
9.2
Overall Satisfaction Score
93
Top Industries of Reviewers:
Computer Software
29%
Information Technology and Services
27%
Financial Services
22%
Consumer Services
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 8.9
9.5
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.4
8.9
Ease of Admin
Average: 8.9
9.4
Overall Satisfaction Score
91
Top Industries of Reviewers:
Computer Software
42%
Hospital & Health Care
20%
Information Technology and Services
20%
Insurance
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.0
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.9
9.2
Ease of Setup
Average: 9.4
8.8
Quality of Support
Average: 9.4
8.9
Ease of Admin
Average: 8.9
9.0
Overall Satisfaction Score
89
Top Industries of Reviewers:
Computer Software
29%
Oil & Energy
26%
Real Estate
24%
Financial Services
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.2
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 8.9
8.9
Ease of Setup
Average: 9.4
9.1
Quality of Support
Average: 9.4
8.7
Ease of Admin
Average: 8.9
8.9
Overall Satisfaction Score
87
Top Industries of Reviewers:
Computer Software
30%
Consulting
30%
Information Technology and Services
21%
Writing and Editing
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.9
9.7
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.4
9.8
Ease of Admin
Average: 8.9
9.7
Overall Satisfaction Score
83
Top Industries of Reviewers:
Information Technology and Services
48%
Information Services
32%
Biotechnology
14%
Internet
5%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 8.9
0.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 8.9
0.0
Overall Satisfaction Score
81
Top Industries of Reviewers:
Consumer Services
35%
Computer Software
25%
Telecommunications
20%
Information Technology and Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.2
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.9
9.4
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.4
9.2
Ease of Admin
Average: 8.9
9.4
Overall Satisfaction Score
80
Top Industries of Reviewers:
Insurance
45%
Marketing and Advertising
22%
Telecommunications
20%
Computer Software
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.9
9.8
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 8.9
9.8
Overall Satisfaction Score
79
Top Industries of Reviewers:
Consumer Services
55%
Telecommunications
19%
Outsourcing/Offshoring
16%
Retail
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.6
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.9
9.3
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.4
9.6
Ease of Admin
Average: 8.9
9.6
Overall Satisfaction Score
78
Top Industries of Reviewers:
Consumer Services
28%
Financial Services
27%
Insurance
24%
Information Technology and Services
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 8.9
9.3
Ease of Setup
Average: 9.4
8.7
Quality of Support
Average: 9.4
8.8
Ease of Admin
Average: 8.9
8.7
Overall Satisfaction Score
77
Top Industries of Reviewers:
Marketing and Advertising
38%
Financial Services
24%
Real Estate
20%
Computer Software
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 8.9
9.6
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.4
9.2
Ease of Admin
Average: 8.9
9.5
Overall Satisfaction Score
73
Top Industries of Reviewers:
Financial Services
30%
Information Technology and Services
30%
Consumer Services
22%
Telecommunications
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.1
Ease of Doing Business With
Average: 8.9
9.3
Ease of Setup
Average: 9.4
8.9
Quality of Support
Average: 9.4
8.9
Ease of Admin
Average: 8.9
9.1
Overall Satisfaction Score
72
Top Industries of Reviewers:
Information Technology and Services
25%
Non-Profit Organization Management
25%
Computer Software
25%
Retail
25%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.6
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.9
9.5
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.4
9.8
Ease of Admin
Average: 8.9
9.4
Overall Satisfaction Score
68
Top Industries of Reviewers:
Information Technology and Services
41%
Marketing and Advertising
29%
Information Services
18%
Internet
12%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.9
8.1
Ease of Setup
Average: 9.4
9.9
Quality of Support
Average: 9.4
9.8
Ease of Admin
Average: 8.9
9.1
Overall Satisfaction Score
68
Top Industries of Reviewers:
Hospital & Health Care
36%
Financial Services
29%
Consumer Services
19%
Health, Wellness and Fitness
16%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.9
9.5
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.4
9.1
Ease of Admin
Average: 8.9
9.6
Overall Satisfaction Score
68
Top Industries of Reviewers:
Financial Services
29%
Real Estate
26%
Insurance
22%
Marketing and Advertising
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 8.9
9.4
Ease of Setup
Average: 9.4
9.1
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 8.9
9.0
Overall Satisfaction Score
68
Top Industries of Reviewers:
Information Technology and Services
27%
Consumer Services
27%
Financial Services
27%
Education Management
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.1
Ease of Doing Business With
Average: 8.9
10.0
Ease of Setup
Average: 9.4
9.3
Quality of Support
Average: 9.4
9.2
Ease of Admin
Average: 8.9
10.0
Overall Satisfaction Score
67
Top Industries of Reviewers:
Computer Software
40%
Capital Markets
20%
Banking
20%
Apparel & Fashion
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 8.9
10.0
Ease of Setup
Average: 9.4
9.9
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 8.9
9.0
Overall Satisfaction Score
65
Top Industries of Reviewers:
Outsourcing/Offshoring
33%
Telecommunications
33%
Fund-Raising
17%
Information Services
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
9.9
Ease of Doing Business With
Average: 8.9
10.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 8.9
9.9