Overall Satisfaction Score
98
The Top 20 Call Center Infrastructure (CCI) Software
Check out this list of the top Call Center Infrastructure (CCI) Software products based on user satisfaction. A product's
satisfaction score is calculated by a
proprietary algorithm
that factors in real-user satisfaction ratings from review data. Software buyers can compare products
according to their satisfaction scores to streamline the buying process and quickly identify the best
products based on the experiences of their peers.
Filters
The next elements are filters and will change the displayed results once they are selected.
The Top 20 Call Center Infrastructure (CCI) Software
Top Industries of Reviewers:
Information Technology and Services
45%
Computer Software
33%
Financial Services
11%
Internet
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.1
Meets Requirements
Average: 9.4
8.8
Ease of Doing Business With
Average: 8.5
8.7
Ease of Setup
Average: 9.4
9.0
Quality of Support
Average: 9.4
8.9
Ease of Admin
Average: 8.4
8.9
Overall Satisfaction Score
87
Top Industries of Reviewers:
Hospital & Health Care
27%
Construction
26%
Insurance
26%
Medical Practice
22%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 8.5
9.4
Ease of Setup
Average: 9.4
9.1
Quality of Support
Average: 9.4
9.4
Ease of Admin
Average: 8.4
9.2
Overall Satisfaction Score
84
Top Industries of Reviewers:
Information Technology and Services
30%
Computer Software
27%
Marketing and Advertising
24%
Financial Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
8.9
Ease of Doing Business With
Average: 8.5
9.0
Ease of Setup
Average: 9.4
9.1
Quality of Support
Average: 9.4
9.0
Ease of Admin
Average: 8.4
8.9
Overall Satisfaction Score
84
Top Industries of Reviewers:
Computer Software
31%
Information Technology and Services
27%
Financial Services
21%
Consumer Services
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.4
Meets Requirements
Average: 9.4
9.1
Ease of Doing Business With
Average: 8.5
9.1
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.4
8.9
Ease of Admin
Average: 8.4
9.1
Overall Satisfaction Score
78
Top Industries of Reviewers:
Consumer Services
38%
Computer Software
24%
Telecommunications
19%
Information Technology and Services
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.5
9.4
Ease of Setup
Average: 9.4
9.2
Quality of Support
Average: 9.4
9.0
Ease of Admin
Average: 8.4
9.2
Overall Satisfaction Score
77
Top Industries of Reviewers:
Retail
37%
Health, Wellness and Fitness
28%
Marketing and Advertising
21%
Law Practice
14%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.5
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.5
0.0
Ease of Setup
Average: 9.4
9.6
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 8.4
0.0
Overall Satisfaction Score
76
Top Industries of Reviewers:
Computer Software
40%
Information Technology and Services
22%
Hospital & Health Care
21%
Financial Services
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
8.9
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 8.5
9.0
Ease of Setup
Average: 9.4
8.7
Quality of Support
Average: 9.4
8.8
Ease of Admin
Average: 8.4
8.6
Overall Satisfaction Score
76
Top Industries of Reviewers:
Computer Software
34%
Consulting
26%
Writing and Editing
21%
Information Technology and Services
19%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.6
Meets Requirements
Average: 9.4
9.0
Ease of Doing Business With
Average: 8.5
9.7
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.4
9.6
Ease of Admin
Average: 8.4
9.5
Overall Satisfaction Score
74
Top Industries of Reviewers:
Information Technology and Services
48%
Information Services
32%
Biotechnology
14%
Internet
5%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 8.5
0.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 8.4
0.0
Overall Satisfaction Score
74
Top Industries of Reviewers:
Real Estate
50%
Insurance
17%
Construction
17%
Telecommunications
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 8.5
9.5
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.4
9.2
Ease of Admin
Average: 8.4
9.6
Overall Satisfaction Score
74
Top Industries of Reviewers:
Computer Software
29%
Hospital & Health Care
24%
Financial Services
24%
Information Technology and Services
24%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.8
Meets Requirements
Average: 9.4
9.7
Ease of Doing Business With
Average: 8.5
9.5
Ease of Setup
Average: 9.4
9.7
Quality of Support
Average: 9.4
9.7
Ease of Admin
Average: 8.4
9.5
Overall Satisfaction Score
74
Top Industries of Reviewers:
Information Technology and Services
26%
Education Management
26%
Financial Services
26%
Consumer Services
21%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 8.5
9.8
Ease of Setup
Average: 9.4
9.6
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 8.4
9.6
Overall Satisfaction Score
73
Top Industries of Reviewers:
Computer Software
40%
Capital Markets
20%
Banking
20%
Apparel & Fashion
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
10.0
Meets Requirements
Average: 9.4
10.0
Ease of Doing Business With
Average: 8.5
10.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.4
9.9
Ease of Admin
Average: 8.4
9.0
Overall Satisfaction Score
73
Top Industries of Reviewers:
Consumer Services
55%
Telecommunications
19%
Outsourcing/Offshoring
16%
Retail
11%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.6
Meets Requirements
Average: 9.4
9.6
Ease of Doing Business With
Average: 8.5
9.3
Ease of Setup
Average: 9.4
9.5
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 8.4
9.5
Overall Satisfaction Score
72
Top Industries of Reviewers:
Outsourcing/Offshoring
33%
Telecommunications
33%
Fund-Raising
17%
Information Services
17%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.9
Meets Requirements
Average: 9.4
9.9
Ease of Doing Business With
Average: 8.5
10.0
Ease of Setup
Average: 9.4
10.0
Quality of Support
Average: 9.4
10.0
Ease of Admin
Average: 8.4
9.9
Overall Satisfaction Score
71
Top Industries of Reviewers:
Insurance
45%
Marketing and Advertising
22%
Telecommunications
20%
Computer Software
13%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.7
Meets Requirements
Average: 9.4
9.5
Ease of Doing Business With
Average: 8.5
9.8
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 8.4
9.9
Overall Satisfaction Score
70
Top Industries of Reviewers:
Marketing and Advertising
37%
Financial Services
25%
Real Estate
20%
Computer Software
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.4
Ease of Doing Business With
Average: 8.5
9.7
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.4
9.3
Ease of Admin
Average: 8.4
9.7
Overall Satisfaction Score
68
Top Industries of Reviewers:
Marketing and Advertising
36%
Real Estate
27%
Accounting
18%
Hospital & Health Care
18%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.3
Meets Requirements
Average: 9.4
9.3
Ease of Doing Business With
Average: 8.5
9.3
Ease of Setup
Average: 9.4
9.4
Quality of Support
Average: 9.4
9.5
Ease of Admin
Average: 8.4
9.3
Overall Satisfaction Score
67
Top Industries of Reviewers:
Consumer Services
29%
Financial Services
26%
Insurance
24%
Information Technology and Services
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.2
Meets Requirements
Average: 9.4
9.2
Ease of Doing Business With
Average: 8.5
9.2
Ease of Setup
Average: 9.4
8.9
Quality of Support
Average: 9.4
8.8
Ease of Admin
Average: 8.4
8.9
Overall Satisfaction Score
67
Top Industries of Reviewers:
Information Technology and Services
40%
Computer Software
20%
Education Management
20%
Business Supplies and Equipment
20%
Ratings from Reviews (out of 10):
Ease of Use
Average: 9.5
9.6
Meets Requirements
Average: 9.4
9.8
Ease of Doing Business With
Average: 8.5
9.9
Ease of Setup
Average: 9.4
9.8
Quality of Support
Average: 9.4
9.8
Ease of Admin
Average: 8.4
9.8