BeyondTrust Remote Support
BeyondTrust Remote Support (formerly Bomgar Remote Support) is the #1 solution for leading enterprises to accelerate and secure your service desk with centralized, efficient, and secure access for servicing and monitoring any endpoint, anywhere, attended or not. Service desks are provided with everything they need, end-to-end: centralized controls, remote access, automated scripts, encrypted file sharing, chat and collaboration for end-users and technicians, and live dashboards for KPIs and metric reporting. Organizations in all vertical markets around the globe use Remote Support to deliver superior support services and reduce threats to valuable data and systems. BeyondTrust is privately held and headquartered in Atlanta, GA with offices and channel partners around the world. Connect with BeyondTrust at www.beyondtrust.com, the BeyondTrust Blog, or on Facebook, Twitter and LinkedIn. Get a Free Trial: https://www.beyondtrust.com/remote-support/trial Watch a Demo: https://www.beyondtrust.com/demos Learn more about BeyondTrust Remote Support: https://www.beyondtrust.com/products/remote-support
Average Rating: 4.7/5.0
Total Reviews: 388
How Do G2 Users Rate BeyondTrust Remote Support?
- Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.9/10)
- ServiceNow Integration: 10.0/10 (Category avg: 8.8/10)
- Ease of Setup: 8.7/10 (Category avg: 8.7/10)
- Value: 9.7/10 (Category avg: 8.8/10)
Who Is the Company Behind BeyondTrust Remote Support?
- Seller: BeyondTrust
- Company Website:
- Year Founded: 1985
- HQ Location: Johns Creek, GA
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Twitter: @BeyondTrust
14,335 Twitter followers -
LinkedIn® Page: www.linkedin.com
1,750 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: IT Manager, System Administrator
- Top Industries: Information Technology and Services, Higher Education
- Company Size: 47% Large, 36% Medium
What Do G2 Reviewers Say About BeyondTrust Remote Support?
AI-generated summary from verified user reviews
Pros
- Users highlight the ease of use of BeyondTrust Remote Support, enhancing efficiency with user-friendly features and setup.
- Users appreciate the ease of access to remote desktops with BeyondTrust Remote Support, enhancing collaboration and security.
- Users value the effective collaboration enabled by BeyondTrust Remote Support, enhancing productivity and simplifying remote assistance.
- Users highlight the reliability of BeyondTrust Remote Support, emphasizing its stability and efficient session management.
- Users value the effective remote control of BeyondTrust Remote Support for seamless troubleshooting and support.
Cons
- Users find the pricing to be high, especially in comparison to competing products on the market.
- Users find the complexity of BeyondTrust Remote Support challenging, especially for newcomers and those seeking a quick setup.
- Users experience connectivity issues with clients going offline, impacting seamless remote support interactions.
- Users often find the learning curve steep with BeyondTrust Remote Support, causing initial confusion and frustration.
- Users struggle with high pricing issues for BeyondTrust Remote Support, finding it more expensive than simpler alternatives.
What Are Recent G2 Reviews of BeyondTrust Remote Support?
"Audit and Reliable Support, Depends on Good Internet"
Rating: 5.0/5.0 stars
— Neidely R.
"Robust Security and Seamless Cross-Platform Remote Support"
Rating: 4.5/5.0 stars
— Alejandro A.
