Queue management software digitally handles a business’ or organization's queue of customers or visitors. Queue management solutions replace the analog “take-a-ticket" system by allowing visitors to enter a queue from a digital kiosk, a mobile device, and/or online from home. Queue management tools also provide more information to customer service agents and clerks since visitors can list their personal information and the reason for their visit. Many queue management solutions will offer features like predictive analytics and automated customer flow based on customer information, allowing queues to be handled more quickly and efficiently.
Many queue management solutions come bundled with online appointment scheduling, visitor management, and digital signage functionality as well. When combined, these features allow businesses to seamless handle customer appointments, check-in, and queuing from a single solution. Some queue management vendors will provide industry-specific solutions for verticals such as health care, retail, banking, and government.
To qualify for inclusion in the Queue Management category, a product must:
- Allow visitors or customers enter a digital queue
- Intake visitor or customer information
- Alert visitors or customers when they next in queue via text, app notification, and/or digital signage
- Generate reports based on queue efficiency data
