What are Payment Gateways?

Most major e-commerce platforms and payment gateways have plug-ins and extensions to make integrations easier. Conversely, less popular solutions in this space will require more work to integrate with one another. Fortunately, almost every major e-commerce platform makes it clear which payment gateways can be integrated with their software. Businesses using open source e-commerce platforms can leverage the developer community for specialized extensions and plug-ins for payment gateway integrations. Often, payment gateways come in two flavors: hosted and integrated. Hosted payment gateways are easy to set up and require little maintenance on the part of the e-commerce store owner. Additionally, PCI compliance and data security become the responsibility of the payment gateway with hosted products, saving e-commerce businesses time and money. However, hosted options redirect customers away from the business’ website and to a payment processing page. This can be confusing for customers and as well as negatively affect conversion rates. Integrated payment gateways require more time to implement but lead to higher conversion rates, as customers never leave the e-commerce site to complete a purchase. Integrated payment gateways can be limited by which e-commerce tools their API integrates with. Furthermore, integrated payment gateways will often require the e-commerce store to have a merchant account to accept credit card payments. One major business problem solved is payment collection, a necessary element of an e-commerce website. In addition, payment gateways provide deep insights into granular transaction management, another common business problem. Key Benefits of Payment Gateways Accept online payments through your e-commerce business Accept multiple currencies and payment methods Process payments securely without risking the security of payment information Prevent unauthorized payments with fraud protection mechanisms Quickly handle customer returns and refunds

Why Use Payment Gateways?

“How can I easily and securely collect payments from customers on my e-commerce website?" This is the primary problem that payment gateway software resolves. Many businesses are familiar with the difficulties and cost of setting up custom payment solutions to collect and process credit card information. Payment gateway software resolves those frustrations with easy setup at a relatively low cost. Additionally, some payment gateway products allow users to upload their own branding onto the gateway. This ensures visitors aren’t redirected to a third-party website. Additionally, an important feature of payment gateway software is its ability to detect, identify, and react to fraudulent activity. Payment gateways help ensure the safety and encryption of their customers’ sensitive information and the compliance of their e-commerce business to payment card industry (PCI) regulations. Payment gateway software also allows users to rectify any outstanding errors and complete refunds based on the product’s database of transaction information. The database of customer transactions is crucial for users to keep track of invoices, reports, and cash flow, helping e-commerce businesses with forecasting. In addition to the database, some payment gateways also provide analytics and insights about transactions, enhancing business forecasting and improving things like customer profiles and the ability for the e-commerce company to accurately upsell or cross-sell. Minimizing fraud — Payment gateways allow payments to be encrypted to ensure the security of the payer’s information as well as verifying payments to avoid fraud. Unauthorized payments will result in a notification, allowing the user to reject the payment before it goes through. Fraud protection filters may include high-risk countries, email service provider risk, high risk BIN, account number velocity, high item number, shipping/billing mismatch, AVS failure, CSC failure, and others. Receiving payments in multiple ways — Users can set up recurring payments, subscriptions, split payments, and one-time payments as necessary. Users can also create peer-to-peer payments as needed. This flexibility allows users to fit their payment structure to their business model or customer needs. Scalability — As a business grows, so do its payment needs. Payment gateway software makes it easy to scale by adding features as needed and integration with multiple e-commerce stores.

Who Uses Payment Gateways?

E-commerce businesses of all sizes depend on easy-to-use payment gateways to seamlessly guide a website visitor from browsing to buying. Businesses turn to payment gateway software to automate payment transactions and ensure the security and encryption of those transactions. In turn, payment gateways integrate with e-commerce platforms and tools like subscription management software. E-commerce businesses — E-commerce businesses are both the most common and most obvious use for payment gateways. These businesses need a way to collect payments online in a way that is convenient for themselves and their customers. With payment gateways, payments are instantaneous and protected for both parties. Charities and nonprofits — The ability to instantaneously make donations online is hugely important for charities and other nonprofits who are held to strict reporting and taxation standards. From a nonregulatory standpoint, donors are also more likely to donate to a charity or nonprofit if it is fast and convenient to do so. Individual consumers — Peer-to-peer features of payment gateways make it easy for individual users to make fast, easy payments to their friends, family, and individual contractors. Using a smartphone, anyone can make a payment to another user of the same software quickly and securely. No need to hound your friends for pizza money, you can simply send a request or single-time invoice with the exact amount they owe you.

Best Payment Gateways with Mobile Capabilities

PayPal Payments

PayPal Payments is a comprehensive payment processing solution designed to empower businesses of all sizes to accept payments seamlessly from customers worldwide. By integrating PayPal Payments, merchants can offer a variety of payment options, enhancing the checkout experience and potentially increasing conversion rates. Key Features and Functionality: - Global Payment Acceptance: Supports transactions in over 200 markets and 140 currencies, enabling businesses to cater to a diverse customer base. - Multiple Payment Methods: Allows customers to pay using credit and debit cards, PayPal balances, and other local payment methods, providing flexibility and convenience. - Seamless Integration: Compatible with major eCommerce platforms, facilitating easy integration into existing online stores. - Advanced Security Measures: Incorporates robust fraud protection tools and compliance features to safeguard both merchants and customers. - Financial Services: Offers access to business loans and working capital, assisting merchants in managing and expanding their operations. Primary Value and Solutions Provided: PayPal Payments addresses the critical need for businesses to offer secure, efficient, and versatile payment options to their customers. By leveraging PayPal's extensive network and trusted reputation, merchants can enhance customer trust, streamline payment processes, and expand their reach to international markets. The platform's comprehensive suite of tools not only facilitates payment acceptance but also supports business growth through financial services and operational insights.

Average Rating: 4.4/5.0

Total Reviews: 2,696

How Do G2 Users Rate PayPal Payments?

Has the product been a good partner in doing business?: 8.1/10 (Category avg: 8.6/10)
Performance and Reliability: 8.9/10 (Category avg: 8.8/10)
Self Service Portal: 9.1/10 (Category avg: 8.5/10)
Level 3: 8.4/10 (Category avg: 7.9/10)

Who Is the Company Behind PayPal Payments?

Seller: PayPal
Company Website:
Year Founded: 1998
HQ Location: San Jose, CA
Twitter: @PayPal
1,112,487 Twitter followers
LinkedIn® Page: www.linkedin.com
38,773 employees on LinkedIn®

Who Uses This Product?

Who Uses This: Owner, Software Engineer
Top Industries: Information Technology and Services, Computer Software
Company Size: 62% Small, 23% Medium

What Do G2 Reviewers Say About PayPal Payments?

AI-generated summary from verified user reviews

Pros

Users appreciate the ease of use of PayPal Payments, enjoying its simple setup and global acceptance.
Users enjoy the easy payments process with PayPal, facilitating quick and secure transactions globally and reliably.
Users value the convenience of PayPal Payments, appreciating its quick setup and easy tracking of transactions.
Users appreciate the high security of PayPal Payments, noting it makes transactions reliable and effortless.
Users value the speed of transactions with PayPal Payments, enjoying quick international payments and smooth bank transfers.

Cons

Users find the high fees on small payments to be a significant drawback of PayPal Payments.
Users feel that the fees are expensive, particularly affecting small payments and international transactions.
Users often experience poor customer support, struggling to reach representatives and resolve issues in a timely manner.
Users express concern over excessive transaction and conversion fees that detract from the overall experience with PayPal Payments.
Users are frustrated with the high transaction fees and conversion charges, feeling it negatively impacts their experience.

What Are Recent G2 Reviews of PayPal Payments?

"A simpler way to handle one-off contractor payments"

Rating: 4.5/5.0 stars

— Anna H.

Product	Best for	User Review
PayPal Payments 4.4/5(2,751)	Global checkout with buyer trust and currency flexibility	"A simpler way to handle one-off contractor payments"
Adyen Payments 4/5(44)	Omnichannel payment reconciliation with fraud auto-defense	"Comprehensive and Efficient Payment Solution"
Apple Pay 4.7/5(138)	Contactless checkout with tokenized card security	"One of top best wallets to have on your iPhone"
checkout.com 4.6/5(71)	Multi-region card acceptance with high authorization rates	"Reliable Payment Processing for Global Businesses"
NMI Gateway 4.6/5(108)	Reseller-managed gateways with multi-MID processor flexibility	"Flexible, Developer-Friendly Gateway with Broad Processor Support"
EBizCharge 4.8/5(109)	ERP-integrated payment processing with QuickBooks and Acumatica	"Great System and easy to use."
Square Payments 4.5/5(176)	Mobile invoicing with in-person payment flexibility	"Fast, Easy Payments and All-in-One Tracking That Keeps My Business Organized"
Paytm Business 4.5/5(282)	Voice-confirmed QR payments with instant settlement	"Simple Digital Payments and Easy Transaction Tracking"
Borderless AI 4.9/5(159)	Cross-border contractor payroll with payment transparency	"Borderless is Excellent"

Best Payment Gateways with Mobile Capabilities

How Many Payment Gateways Products Does G2 Track?

Category Stats (Oct 2026)

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G2 Grid® for Payment Gateways

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