# PaySimple Reviews **Vendor:** PaySimple **Category:** [Payment Gateways](https://www.g2.com/categories/payment-gateways) **Average Rating:** 4.3/5.0 **Total Reviews:** 79 ## About PaySimple Businesses come to PaySimple with a simple, but important need – a better way to accept payments. Developed for the unique needs of service-based businesses, PaySimple delivers flexible payment and billing solutions that are preferred by over 20,000 businesses each day. Unlike our competitors, PaySimple is committed to personalized service. Our customers receive unmatched, personal support with our dedicated customer success and care teams. With a robust API, PaySimple is a trusted technology partner for payment integrations; natively handling cashflow within SaaS products and mobile applications. Learn more or inquire about PaySimple at 800.466.0992 Specialties: Online Payments, Mobile Payments, POS, Recurring Billing, Customer Management, Online Payment Forms, E-Invoicing, Cashflow Reporting, eCheck processing, Dedicated Merchant Accounts, Payment Integration ## PaySimple Reviews ### 1. Best Payments Platform that Accepts and Processes a Variety of Payments! **Rating:** 5.0/5.0 stars **Reviewed by:** Mansi J. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2022 **What do you like best about PaySimple?** PaySimple is the new way of managing our business payroll. It take care of all the tedious tasks, so we can focus on what we do best: running our business! It's quick and easy, so we'll spend less time on paperwork and more time on what matters most. **What do you dislike about PaySimple?** There is not a thing to dislike about PaySimple it works great in all departments. **What problems is PaySimple solving and how is that benefiting you?** It helps to make life easier for small businesses by providing tools to manage the whole process of billing and payments. From invoicing to time tracking, PaySimple is there to help us with many task. ### 2. Paysimple is a Best Online Accounting Software! **Rating:** 5.0/5.0 stars **Reviewed by:** kumari s. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2022 **What do you like best about PaySimple?** PaySimple is a digital payments platform that provides a full suite of features for small business owners, from free accounting software to integrated merchant services. With one account at PaySimple, you can send invoices, process payments and track your cash flow with ease. **What do you dislike about PaySimple?** In my experience, customer service is rude and takes it personally when a customer is unhappy. **What problems is PaySimple solving and how is that benefiting you?** PaySimple is the most flexible and affordable payment solution available. With PaySimple's innovative cloud-based software, businesses can accept payments online and in person with a mobile app. We offer the industry's only pay-as-you-go plan that you configure to fit your specific business needs. Start accepting online and mobile payments today! ### 3. All in one integrated system for payment **Rating:** 5.0/5.0 stars **Reviewed by:** Shristhi T. | Lead Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2021 **What do you like best about PaySimple?** Pay simply makes big business style efficiency available to small and mid-size companies at a fraction of the cost. All in one integrated system for payment acceptance, billing automation, and managing customers. it provides low rates for credit card and ACH payment acceptance. It has additional features that include payment communication, automated late payment follow-up, data import/export, customized reporting, and secure customer payment account storage for easy repeat transactions. **What do you dislike about PaySimple?** Although i don't find any difficulty in the software but yeah, i can suggest that an easier way to automate recurring billing from an online sales page would be constructive **What problems is PaySimple solving and how is that benefiting you?** The recurring billing makes doing business so easy, we no longer have to chase down late payments, and the easy-to-use forms put our clients at ease. All the features a business needs with no frills. Ease of use and customer portal, Albert, could improve a few. Otherwise, great design. Pay simple has been a time saver having recurring billing plans set up as many of our customers are on a monthly subscriptions plan. Overall, 10/10, i have greatly appreciated this service and its functions. ### 4. Best payment management solutions **Rating:** 5.0/5.0 stars **Reviewed by:** kratika k. | Web Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2021 **What do you like best about PaySimple?** Extremely easy to reach a person who can diagnose and solve problems. Rarely more than one hand-off. Simple navigation and polished links for clients to use. My DR s can produce reports quickly with the software. I initially added it because we needed a simple, automated solution for sending out recurring invoices with minimal customer interacton.It is easy to set one up and make changes as needed **What do you dislike about PaySimple?** Collecting user-entered recurring payments is a little unclear. We had to troubleshoot a bit to get this feature working correctly. If you do not want to use a total checkout solution, setting it up is a bit complicated. You have to create a product then add the payment form. White label option would be a massive benefit for our needs, but this is not a deterrent to adopting the platform. Pay simple should implement a feature I have heard referred to as account update.If a customer receives a new card replacing one that is soon to expire, there is technology available to recognize this and update the information with the merchant so that a recurring payment schedule does not fail when a customer forgets to call with the updated expiration date. **What problems is PaySimple solving and how is that benefiting you?** Bank to bank transactions allows for quick and seamless transfer of funds in a secure bank encrypted ecosystem. Whenever I feel any problem while working, it provides the best solutions as the customer service is top-notch and always has someone available. The user interface is clean, easy to navigate, and integrates with existing accounting problems. We use pay simply for most of our billing-related needs. It does offer an integrated calendar scheduling feature; It is easy to set up and edit a payment schedule as well as the feature available for customized reporting necessary for revenue tracking and many more. ### 5. Best Electronic Payment Collection System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about PaySimple?** The name "PaySimple" describes it best. This system is the simplest for collecting all electronic payment types including all major credit cards and ACH. It also has nice integrations for on-premise and online applications to perform payment collections within your existing systems relatively seamlessly. Our company has been using PaySimple for 13+ years now. **What do you dislike about PaySimple?** The out-of-box customer portal is not very usable. I can see it being helpful for individual purchases, but for subscription-based payments with multiple payment types per account, we've encountered issues. **Recommendations to others considering PaySimple:** PaySimple is a great, reliable electronic payment collection and management system. Works great as a standalone system or integrated into your business systems. Our company has used PaySimple for 13+ years. **What problems is PaySimple solving and how is that benefiting you?** Efficient subscription-based payment collections. PaySimple makes it easy. ### 6. Good, but needs more detail **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle D. | Office Manager, Wine and Spirits, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about PaySimple?** That my customers can pay online simple and easy **What do you dislike about PaySimple?** When a check is returned or bounced back I don't get full details of why **What problems is PaySimple solving and how is that benefiting you?** Receiving late payments. Its much more simple ### 7. Software works well but no SalesForce integration. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about PaySimple?** System is easy to use for single or scheduled billing; we used them exclusively when we first started the company. **What do you dislike about PaySimple?** There's no integration with SalesForce which makes my life so much easier. We have another payment processing system that does integrate so everything can be done inside SalesForce and my staff can see payment status for particular clients. **What problems is PaySimple solving and how is that benefiting you?** Credit card processing; we have a small number of clients whose payments were not able to be processed with our other integrated system, so PaySimple becomes our fallback for them. ### 8. PaySimple Review **Rating:** 4.0/5.0 stars **Reviewed by:** The Y. | News Anchor, Bay News TV, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2021 ### 9. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about PaySimple?** I love working with a company that actually helps you and cares about you! From our account manager to the chat help, everyone is always so helpful and nice. **What do you dislike about PaySimple?** Working with a company that is continuing to grow and work to get everything that their customers want, is a phenomenal experience because you get to have a say in how certain aspects are developed. That can also be frustrating that as a company you have to maneuver your processes to meet where PaySimple is now. **Recommendations to others considering PaySimple:** It is so important to ask questions and to be patient. You account manager will do everything that they possibly can in order to help you, don't take that for granted. It doesn't exist very much anymore! **What problems is PaySimple solving and how is that benefiting you?** PaySimple has been so helpful in working with our in house development team to create a customer portal that uses their PaySimple API. ### 10. Excellent Customer Service and Helpful Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Steven S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2016 **What do you like best about PaySimple?** The experience as a whole has been excellent. The ability to send invoices, post a link on my site for people to pay, and to collect payments myself with both Credit Card and ACH has helped my productivity and business grow. Also, the staff has continued to be helpful from the beginning. Approval was quick and simple, and when I wanted higher limits for ACH and lower costs for credit card processing, they handled my requests right away. **What do you dislike about PaySimple?** I'd recommend expansion into the ability to send payments via ACH to vendors. I'd also recommend an integration with Quickbooks Desktop. **Recommendations to others considering PaySimple:** Make the move. Great service and easy to use. **What problems is PaySimple solving and how is that benefiting you?** I've been able to get many of my customers using ACH instead of paper checks, which saves me time. ### 11. Great product with amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about PaySimple?** PaySimple is an easy to use product with great pricing and great customer service. They check in with me on a regular basis to see if there are any needs, questions, or suggestions. **What do you dislike about PaySimple?** For a few years now I have been asking for the ability for me to list it as a quote, not just an invoice. They say it is the works, but I haven’t see it yet. **What problems is PaySimple solving and how is that benefiting you?** Not only is it a billing and invoicing solution for us, but for some of our clients as well. They have all been impressed with the product as well. ### 12. Payment Processing Made Easy **Rating:** 3.5/5.0 stars **Reviewed by:** Erica H. | Finance Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about PaySimple?** I love the feel of the set up and how easy it is to move around. The main customer screen is what I like the best. At a glance, you can review current payment schedules set up, last and next payments that will run, the customer contact info, payment information, ect..... The customer service dept. is very easy to get a hold of and goes above and beyond to correct any issues or help you find answers. Very nice too! **What do you dislike about PaySimple?** I dislike the ease of changing things and editing payment plans. When a customer wants to change from banking information to credit card, things have to be completly redone. You cannot just change it over. Also, I dislike that the if a customer makes a one time payment and it is applied to the balance, the payment plan will still not stop on time when the balance is zero. We had one customer that ended up paying over by $600 something because the payment plan did not stop when it should have. **What problems is PaySimple solving and how is that benefiting you?** We are able to ensure that our customers have their weekly or monthly payments processed automatically. By doing a payment plan, the customer will also get an email as to what the balance is every time another payment runs. That cuts down on them calling in to get balance info. ### 13. Paysimple Payments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2019 **What do you like best about PaySimple?** What I like best about paysimple is the ability and ease to process payments using e-checking account or credit card. The process is pretty straightforward and the results are quick and efficient. **What do you dislike about PaySimple?** What I dislike about paysimple is having to click on the calendar multiple times just select a specific pay date. For example if you have a payment that is reoccurring on the first of the month, you have to click the calendar two to three times before it populates the entry. **Recommendations to others considering PaySimple:** If you are looking for a system to run payments from a checking account or credit card, this is the system you want to use **What problems is PaySimple solving and how is that benefiting you?** The benefits that we have realized with using paysimple is the ability to have a particular day of the month that a payment is drawn from a specific account. You're also able to make an immediate payment through the same structure. ### 14. Paysimple **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2019 **What do you like best about PaySimple?** I like using Paysimple because it has multiple features. The ease of taking one time payments or setting up specific future dates for payments. **What do you dislike about PaySimple?** I don't like processing the payment through the checking account because it can still be declined days after it's authorized due to the customer disputing the payment. **What problems is PaySimple solving and how is that benefiting you?** Well as a business we are able to do phone payments without having to have the customer come into the office with a check or cash. ### 15. Love paysimple! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about PaySimple?** I love the fact it is so user friendly. You can link expenses with it as well. **What do you dislike about PaySimple?** I wish there were More tutorials involved so things were better understood **Recommendations to others considering PaySimple:** I highly recommend if you have a large database of customers. It helps keep everything extremely organized! **What problems is PaySimple solving and how is that benefiting you?** Allowing monthly payments to auto withdraw it is a life safer ### 16. It's Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2019 **What do you like best about PaySimple?** The ease of this modular is very good. You are able to put future payments for account holders and draft bank or credit card **What do you dislike about PaySimple?** It's tedious sometimes and you can't get out of something else you are doing **Recommendations to others considering PaySimple:** Able to do future payment processing **What problems is PaySimple solving and how is that benefiting you?** Pulling future payments from account holders ### 17. Pretty easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2019 **What do you like best about PaySimple?** The simplicity of using the program daily **What do you dislike about PaySimple?** Dashboard not showing the previous month **What problems is PaySimple solving and how is that benefiting you?** Helps me keep track of payments made or failed ### 18. Streamlined, easy to use, credit card processing platform **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2018 **What do you like best about PaySimple?** I like that the amounts received are used as data to graph how much is collected per day/month/quarter, etc. **What do you dislike about PaySimple?** I don't like that when I go to collect new payment, and I start typing in the customer name, that it doesn't show the full name until you select it. There are some customers that we have here that either have the same name, or same name with a different location tagged on the end of it, so it can be time consuming to click on the wrong one until it's the correct customer. **What problems is PaySimple solving and how is that benefiting you?** With Paysimple, we are able to set clients up with recurring billing so that they do not have to call in/send a check when they have an amount due for their monthly services. ### 19. Easy to outgrow **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2018 **What do you like best about PaySimple?** I like that it is fairly simple to handle ACH and CC clients in the same program. As long as there are no changes to the schedules, its fairly smooth sailing. **What do you dislike about PaySimple?** I started from scratch and now have about 200 active customers, on pay simple. 1.) Customer service is available only during limited hours. I often have important questions before 10am or evenings or weekends, and they are closed... 2._ Common things like changing a customers billing/invoice date or amount are extremely confusing and you generally have to start from scratch everytime. Changing where the invoice/receipt gets sent are extremely confusing to navigate. 3.)When setting up an account, there is no space to put a clients phone number extension.. 4.) I was told at a certain benchmark I would be entitled to reduced billing fees. Now that I have qualified, I have inquired about this before and am getting the runaround for months. That is a bait and switch and I feel slighted. 5.) The fees are numerous and tough to understand. Ive done the math and when its al said and done, I'm paying 4%+ on my total CC/DB transactions..(even though the majority of my clients use VISA). There are many other monthly fees, costs, charges, and it adds up to a lot. . Ive complained about these things before and I get a canned response that its in the works. Of course nothing ever changes. I have no other choice but to start comparing options. **What problems is PaySimple solving and how is that benefiting you?** The customer service people are nice and helpful when they are available ### 20. The flexible payment service. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael H. | Tech Geek, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2018 **What do you like best about PaySimple?** As for me, it is the better step to accept payments, market services and, of course, the better way to hold our clients. It is a real pleasure to work with the most flexible payments platform. My company would like to have a faster process of payment acceptance. At least, it is will help me to save my time. **What do you dislike about PaySimple?** Generally, the platform is working well and doesn't make any bad issue to my business. It was a few situations when we receive payments with some delay, but it is within the permissible. **Recommendations to others considering PaySimple:** I would like to say that PaySimple it is great software which will help you to have the most flexible payment system. I guess this is better for growth. With this solution your business will work better. **What problems is PaySimple solving and how is that benefiting you?** We are proud that our business based on confide. We like to give flexible payment needs to our customers and trying to make our clients be more successful with this payment solution. PaySimple is the good ability to run our business. ### 21. Simple platform for the basic things you need with invoices and payments **Rating:** 3.5/5.0 stars **Reviewed by:** Morez K. | Program Plan Developer, Individual & Family Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2018 **What do you like best about PaySimple?** PaySimple website integrations and simple check-out process makes it great for customers to easily review invoice and check out via credit card or ACH transaction. So far, it is not costly for processing our ACH transactions, integrating forms on our website, and organizing customer transaction history. **What do you dislike about PaySimple?** PaySimple have a few features that are lacking such as being able to easily locate billing statements from PaySimple and the processing companies. I found throughout the PaySimple process, I had to reach out to customer services via contact form several times for items that should be located on the website under account settings. Not related specifically to PaySimple, but processing times can be very lengthy and inaccurate. An ACH processing time before settlement usually takes 4-5 business days. However, the date listed in the transaction history for settlement of funds usually don't happen on that day, rather the day after. **Recommendations to others considering PaySimple:** Consider the need for PaySimple for options other than collecting payments. If you want to collect payments, consider more modern options such as PayPal or Venmo. **What problems is PaySimple solving and how is that benefiting you?** We use PaySimple to process ACH transactions with our customers. We send an invoice and receive payments later. This helped the business eliminate the need of paper checks being mailed and processed by our customers.The benefits of having PaySimple is having thing simplified and easy for customers to make payments and allow us to collect information and store it in PaySimple easy platform. ### 22. Payments not without problems **Rating:** 4.0/5.0 stars **Reviewed by:** Mayra N. | Social Media Specialist, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2018 **What do you like best about PaySimple?** Simple payment procedure. Everything is very transparent and the client needs nothing to be afraid of. There are no additional checks for the client. A good mobile application. A very flexible system of payments, it can be integrated into any of your platforms. Convenient export of reports. **What do you dislike about PaySimple?** Not clear payment for service. There are additional commissions that have not been announced anywhere. Very long payments to the main account. Bad work of support which only asks to wait. **Recommendations to others considering PaySimple:** If you do not have a big business and there are customers who do not have cards, you should try PaySimple. **What problems is PaySimple solving and how is that benefiting you?** Involve customers who do not have a debit or credit card. We can better control the payments of our customers. I make payment reports and can export them to the format I need. ### 23. Most flexible software ever. **Rating:** 4.5/5.0 stars **Reviewed by:** Henrietta M. | Social Media Manager, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2017 **What do you like best about PaySimple?** I like how accounting software works. really so cool.I see how with easy step my company is grow. Its very flexible, and gives easy way to understand and it's so easy in use. **What do you dislike about PaySimple?** This software platform does not have any bad points.They are so great in support service. Very clear so you will find a lot of answers for your questions. **Recommendations to others considering PaySimple:** I highly recommend to you. It's wonderful accounting service. Will help you in your company or small business. And don't be worry about how to use. Very useful and smart. **What problems is PaySimple solving and how is that benefiting you?** You know its much better than I thought and this platform helps me run my company so good.I was worry about can i hendle it alone.But when I start use i understan that i have everything around me. ### 24. Great product and fantastic customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Robin H. | Owner/Director of U.S. Operations, Leisure, Travel & Tourism, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2017 **What do you like best about PaySimple?** PaySimple is very simple to use and every time you call for help the customer service reps are very knowledgable, friendly and efficient. **What do you dislike about PaySimple?** There really isn't anything that i dislike about PaySimple. I guess if I had to say something it would be that if a customer messes up on their account number it takes about 4-5 days to know that the payment didn't go through and usually doesn't provide a reason. I don't know if this is something that could be changed, but it is slightly inconvenient. **Recommendations to others considering PaySimple:** It's a great business solution, especially for small businesses that are just beginning to accept payments online. **What problems is PaySimple solving and how is that benefiting you?** I can now allow my customers to make payments online and I don't have to worry about collecting checks anymore. It was very simple to set up an online store and is very user friendly. PaySimple has made paying very simple for my customers. I can now accept monthly payments as well with a recurring billing schedule. ### 25. A Great Tool For ACH Payments **Rating:** 4.0/5.0 stars **Reviewed by:** Meghan H. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2017 **What do you like best about PaySimple?** Their Support is very responsive and helpful. Any time that I have had trouble understanding an email I received from Pay Simple or how to update something on an invoice, I have used the chat feature. The agents are quick and provide great step by step instructions to assist. If they did not have a solution, they assured me it would be submitted as a request to development or let me know when it would be coming. I love the ease of initially beginning/charging a payment (either one time or recurring). It is not time-consuming and is very straight forward which is helpful when entering multiple new payments a day. Everything I need to enter a new payment is directly on the home screen and easy to find. I appreciate the clean layout of the homepage. **What do you dislike about PaySimple?** The customer management user interface beyond the initial transaction is not the most user-friendly. It is difficult to navigate a change like updating a bank account to a recurring transaction. Additionally, there is currently not a way to merge contacts - so, if you have one client with multiple services that you are charging for, it creates them as a new contact for each one. **Recommendations to others considering PaySimple:** It's a great product that gets the job done. While some aspects may be a little confusing to navigate when making changes, their Customer Support really brings everything together. They are very quick to respond, so if you are left wondering how to accomplish something within the portal, you aren't left wondering for long. **What problems is PaySimple solving and how is that benefiting you?** We offer a multitude of services and subscriptions to our client base. Recurring credit card transactions are not always the best payment option for a client as credit cards can expire, get lost, stolen, etc. and can require a lot of administrative work to contact the customer to gather new credit card information, recharge the declined transaction, and update all of their information for the different services they are charged for. Using ACH to charge for our services and subscriptions is an option that our customers really appreciate. It is easy for them to access and provide and they do not have to worry about keeping up with it like they would a credit card. ### 26. Scam company **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2018 **What do you like best about PaySimple?** nothing this company is a scam. They fraudulently charged me for services I never used or agreed to and have fought refunding me. I am now forced to have my attorney deal with them. **What do you dislike about PaySimple?** This company has been charging me for over a year for a service I never signed up for or authorized this company to charge me a monthly fee for a service I never used. DO NOT USE THIS SERVICE!!! **Recommendations to others considering PaySimple:** DO NOT USE THIS COMPANY, BEWARE! **What problems is PaySimple solving and how is that benefiting you?** They fraudulently charge people money not authorized. ### 27. Office Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria B. | Office Operations Manager, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2018 **What do you like best about PaySimple?** I like that I can send receipts to the emails on file **What do you dislike about PaySimple?** The search bar is a little bit too sensitive **What problems is PaySimple solving and how is that benefiting you?** It gives me a clear view of how much we have collected as a company compared to other months ### 28. Dishonest Fees, Terrible Service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about PaySimple?** ACH payment ability. Free-form payment field. **What do you dislike about PaySimple?** Vastly overcharged on Credit Card fees, takes weeks to get back to you with no explanation as to why, just saying to wait it out and hope it will decrease over following months. Significant number of ancillary fees never disclosed on their contract or website, you only find out after you've been charged. Charged me 1+% more in credit card fees than was promised, which is pretty significant when this is their core service. They were never able to provide any answer, no matter how many managers I spoke with, all of them just saying I should wait until more months have passed and I've been ripped off even more. **Recommendations to others considering PaySimple:** Don't use it. They'll promise you one thing then charge you something completely different (i.e. much more) **What problems is PaySimple solving and how is that benefiting you?** zero benefits, we moved off of them and will never use them again. ### 29. Great customer service! **Rating:** 3.5/5.0 stars **Reviewed by:** Kristin Q. | Owner, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2018 **What do you like best about PaySimple?** PaySimple interfaces perfectly with the school software that we use (ZenPlanner) for tracking our school tuition payments. Their fees are very competitive, too! **What do you dislike about PaySimple?** So far we have not come across anything that we dislike about PaySimple. **What problems is PaySimple solving and how is that benefiting you?** PaySimple easily solved the problem of collecting tuition from our clients that use credit cards. ### 30. Reliable service, but difficult to ramp up with **Rating:** 3.5/5.0 stars **Reviewed by:** Chris P. | Vice President of Retailer Services, Consumer Goods, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2017 **What do you like best about PaySimple?** The software interface and reliability of the software and service have been excellent. They offer a robust testing environment that our programmers found easy to work with, dramatically reducing our time to launch. **What do you dislike about PaySimple?** PaySimple and their ACH processor set limits for how much we can process with them each day and month. We must apply for increases as we approach these limits, and that can take a week or more. This has led to disruptions as business ramps up faster than the approval process. **Recommendations to others considering PaySimple:** You should definitely consider PaySimple, and use the programming toolkit and sandbox to see how well it will work in your programming and/or payment environment. Just keep an eye on the limits and how they can affect the go-live experience for you and your customers. **What problems is PaySimple solving and how is that benefiting you?** Customers love the ease of use, and our staff enjoy working with the reporting tools, which are very detailed while remaining easy to use. The labor savings over paper check processing are substantial. ### 31. Ease of use and scalability rolled into one package **Rating:** 5.0/5.0 stars **Reviewed by:** Troy D. | Head Neuro Performance Coach, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about PaySimple?** It's extremely easy and flexible to use. Some of my clients like paying via invoices. I like that I can satisfy that need and easily set up recurring payments and one time charges. **What do you dislike about PaySimple?** Cost. the per month cost and % fees are not as competitive as I'd like. I think one or the other could be a little lower. Also the PCI compliance process was not clear. I had already tried to jump thru the hoops with the service provided but then after speaking to your tech support realized I didn't need to do that for my biz, yet I still get weekly or monthly emails from them about completing PCI. I also dislike that it so difficult to cancel a $3/mo ACH fee (turned out I didnt need it after all) and now the price has increased. I also don't find the scheduling features robust enough. Check out calendly.com for some ideas on how you can improve that part of your product. **Recommendations to others considering PaySimple:** It's an excellent solution for billing - recurring and invoicing. It's simple to use for myself and my clients. **What problems is PaySimple solving and how is that benefiting you?** PS is my main system for collecting payments. Before that I used PayPal and love the ease of use especially for my customers who pay via invoice. I have recently begun using the store features and hope to streamline client payments even more so in the future. ### 32. An Important Part of My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine H. | Owner + Principal, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2017 **What do you like best about PaySimple?** I like that it combines the features of a merchant account with an invoicing service. I can use a single service (outside of my accounting software) to handle all of my billing and payments. **What do you dislike about PaySimple?** The user interface is not the most intuitive. They have been making updates and as they roll out the user experience is improving. **What problems is PaySimple solving and how is that benefiting you?** My biggest need is for an easy way to do recurring invoices and collect payments from those invoices. I have a service with yearly renewal that would be very difficult to track and invoice manually each year. (The renewal dates are unique to the customer.) PaySimple's recurring invoice feature works perfectly for this need and ensures we stay up to date with customer's we may only talk to once a year. ### 33. Well rounded service for processing payments **Rating:** 4.5/5.0 stars **Reviewed by:** David F. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2017 **What do you like best about PaySimple?** PaySimple is truly a one stop shop and offers a well rounded suite of Services in the payment sphere. Their rates are some of the best and they integrate with a host of programs. **What do you dislike about PaySimple?** Due to their whole service approach it seems a bit unwanted to customize your offerings. But for a one Stop this is it. **Recommendations to others considering PaySimple:** Take advantage of their knowledgeable sales and Support staff. They will onboard you with everything you need. **What problems is PaySimple solving and how is that benefiting you?** PayMent processing is so involved and fees can add up. PaySimple helps streamline and automate the process at a fraction of the cost. ### 34. Secure Alternative to merch gateways **Rating:** 3.5/5.0 stars **Reviewed by:** Eric I. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2017 **What do you like best about PaySimple?** A very solid focus on solutions to remove friction from the procrss and security. The fluidness of the platform alows you to integrate across almost platform. **What do you dislike about PaySimple?** The lack of white label service is becoming an obstacle. Consumers are becoming fed up with Wells Fargo and other tradutiokal gateways, especially if the illusion od another service is onvolved in the transaction. Braintree is proving powered by is the confidence they want to see. **What problems is PaySimple solving and how is that benefiting you?** Removing friction across sales channels for ecommerce was why we started, however we needed to have white label service amd did not renew ### 35. By far the best Merchant Processing Gateway I've ever had the pleasure of using!!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian Del Terzo C. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2017 **What do you like best about PaySimple?** The home screen dashboard is extremely well thought out. - Failed Transactions, Settlement Summary, Recurring payment schedules all graphed for a quick view of your month. **What do you dislike about PaySimple?** WIth regard to the report summaries on the dashboard, my only complaint is that I can't easily switch to a more historical view. That said, there is a robust reporting engine that will allow me to do that but without the fun graphs. **Recommendations to others considering PaySimple:** If you want a payment solution that is user friendly and always working to improve the user experience, PaySimple is the way to go. **What problems is PaySimple solving and how is that benefiting you?** Paysimple has allowed us to much more efficiently manage our client's payment structures. It is easy to change a payment days and make alterations to payment schedules as needed. ### 36. Great for Recurring Payments **Rating:** 4.0/5.0 stars **Reviewed by:** Tammy F. | Founding Partner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2017 **What do you like best about PaySimple?** Ease of collecting recurring payments. I no longer have to wait for checks in the mail or for the customer to initiate payments. **What do you dislike about PaySimple?** Would like for the product to sync with Quickbooks. **Recommendations to others considering PaySimple:** Very good recurring payment platform **What problems is PaySimple solving and how is that benefiting you?** Solving the problem of inconsistency of payment collections. We have been able to better regulate our cash flow as we have a set expectation for payment dates. ### 37. Long Term customer **Rating:** 4.5/5.0 stars **Reviewed by:** Laurie S. | Design Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2017 **What do you like best about PaySimple?** We love the customer service! The few times we have had a problem in our 10 years with PaySimple, they are quick to respond and quick to resolve! We appreciate that the people we talk with are the same time to time and are friendly every time. **What do you dislike about PaySimple?** Nothing that really comes to mind as a problem. I guess with any processor, I wish I could pay less. However, PaySimple continues to be competitive with other processors who want us to switch. We have no reason to. **What problems is PaySimple solving and how is that benefiting you?** We have been able to link our credit card processing to our website and our custom POS with no problems freeing up our time for other things in our business. ### 38. Very easy to set up automatic monthly payments from clients **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine T. | Owner, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2017 **What do you like best about PaySimple?** It was very easy to set up memorized monthly payments from clients - PaySimple sends a very professional email confirming the transaction to the client - I actually have had a client compliment the tone of the email. We are a professional organization and it is important to us that any client interaction with a vendor is professional - PaySimple has always had a high level. **What do you dislike about PaySimple?** it is kind of crazy that I don't have any issues but i have to give you 40 characters to move past this screen **Recommendations to others considering PaySimple:** PaySimple has consistently hired polite high quality people - I have always had a good experience with them - in as much as I am trying to automate as many processes as possible, I stay because I know I will get good service if an issue arises **What problems is PaySimple solving and how is that benefiting you?** Easy to offer reoccurring credit card payments - we created a product line where the payments could be monthly and payments were automatically pulled - this then made it not such a burden to offer monthly payments because we did not have to send out our own invoice and add to our accounting work - the payments just come to us and we can then tie off the payment to a memorized invoice in Quickbooks. ### 39. Opened up a new market for us **Rating:** 5.0/5.0 stars **Reviewed by:** Gayle M. | Customer Service Manager, Banking, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about PaySimple?** PaySimple is allowing us to reach a new market of younger more payment conscious players to our Golf Club. In the past, members simply paid an annual fee for dues, no questions or issues. But in today's economy, an option for a monthly payment is very attractive. PaySimple allows us to offer that option. We simply price the monthly installment at a slightly higher rate than what our annual payment is to cover the costs of using the system, and those who are utilizing this have no qualms about paying a little bit more for the convenience of having a monthly payment option. It's still a tremendous bargain compared to other Golf Club Memberships in our area, and the bookkeeping is very user-friendly. **What do you dislike about PaySimple?** Only issue for us is that our deposit is a lump sum, and we go into the invoices each month to see who's payment is included in that lump sum. Just one extra step, but not really an issue at all. **Recommendations to others considering PaySimple:** Worth your time to look into this program. **What problems is PaySimple solving and how is that benefiting you?** We have three members in the younger generation that we would probably not have if we weren't able to offer a convenience monthly installment payment method. ### 40. Simple payment processor **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth R. | Founder, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2017 **What do you like best about PaySimple?** It works great for every day payments or invoicing. The recurring payment feature is very useful too. **What do you dislike about PaySimple?** It doesn't sync to our CRM software. It would be easier if the customer profiles synced with our sales software. **Recommendations to others considering PaySimple:** Great for one time or recurring payments. **What problems is PaySimple solving and how is that benefiting you?** Payments and invoicing. ### 41. A Company with a heart **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth S. | Wellness Educator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about PaySimple?** I like how a person contacts you and is willing to hear what you would like from them. They want to make sure you are getting the full use and advantage of PaySimple. **What do you dislike about PaySimple?** There is nothing that I do not dislike at the moment. **Recommendations to others considering PaySimple:** Be willing to talk with them and if you are local to meet with them. They are personable, and if a company doesn't like that they should become that. **What problems is PaySimple solving and how is that benefiting you?** We have business outside of the U.S. and they now offer the ability for those outside of the U.S. to make payments. And that has really helped us. ### 42. Keeps it simple **Rating:** 4.0/5.0 stars **Reviewed by:** BJ G. | Owner, Movement Therapist, Performance Enhancement Coach, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about PaySimple?** I like the ease of access and ability to have different staff accounts within the system. It is great to be able to keep bank and card information on file for both the business and the client. **What do you dislike about PaySimple?** The processing fees tend to be higher than most credit card processors I have used in the past and it has a fee to keep a customer card on file. **Recommendations to others considering PaySimple:** They are progressing all the time! New features will continue to unlock and that is always great! **What problems is PaySimple solving and how is that benefiting you?** I am saving time with my business by being able to keep all customer information in one place. ### 43. Easy Auto Pay **Rating:** 3.5/5.0 stars **Reviewed by:** Brooke S. | Independent Distributor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about PaySimple?** I have used Paysimple for over 1 1/2 years. My main reason to for using this service is for the automatic monthly payments option. It makes it very easy to collect payment from my regular customers without having to stop everything else I'm doing to swipe their card. **What do you dislike about PaySimple?** I have no complaints at this point. I haven't really taken the time to learn the new payment system offered by Paysimple...I mainly use the classic version. **What problems is PaySimple solving and how is that benefiting you?** I currently do not have staff, so paysimple allows me to minimize the time required to collect payment. ### 44. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | Sales And Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2017 **What do you like best about PaySimple?** Fast and easy. It’s not complicated to use at all. Plus, there are real people you can talk too unlike typical payments processing companies. I don’t have a log into PaySimple but I use it through an API so it’s an indirect use. **What do you dislike about PaySimple?** I wish there more integrations with third party systems such as crms, online form tools etc. **What problems is PaySimple solving and how is that benefiting you?** Process customer payment ### 45. Valuable service at a fair price, bad web interface **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2017 **What do you like best about PaySimple?** Allows me to do automated recurring billing from clients’ ACH accounts at a low cost **What do you dislike about PaySimple?** Web interface is terrible, sometimes hard to find what I need. Also, there doesn’t seem to be an easy way to pre-fill everything for clients so that they can just click a link and enter bank account info **What problems is PaySimple solving and how is that benefiting you?** No need for clients to manually submit payments or for me to manually process them ### 46. PaySimple 1.0 **Rating:** 4.0/5.0 stars **Reviewed by:** APRIL C. | Office Manager, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2017 **What do you like best about PaySimple?** I like that we are able to sweep from our customer accounts without having to be in person. So much business is conducted via the internet or over the phone. **What do you dislike about PaySimple?** I wish that it was instant verification. It takes a couple days to process. **What problems is PaySimple solving and how is that benefiting you?** It allows us to reach more customers because not everyone has a debit or credit card they would like to use. We sell more business because we are able to accept checking and savings accounts. ### 47. Great way to centralize contacts and cc info **Rating:** 5.0/5.0 stars **Reviewed by:** Hal F. | President, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2017 **What do you like best about PaySimple?** We needed a solution when we switched to vonage. Byproduct was centralized customer records. Safe secure place for cc info. Ability to process e checks **What do you dislike about PaySimple?** Pricing is ok. I would like a discounted rate for swiped trans **What problems is PaySimple solving and how is that benefiting you?** It enabled us to do e check debits ### 48. It's great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2018 **What do you like best about PaySimple?** I like that it's simple, hence the name, and an overall great way for customers to sign up for our membership. **What do you dislike about PaySimple?** Sometimes its hard to understand certain things like switching primary payment. **What problems is PaySimple solving and how is that benefiting you?** Business problems solved with paysimple are taking care of customers. They are happy we have the service available. ### 49. Long Term User **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2017 **What do you like best about PaySimple?** The software allows me to determine what methods of payment I want to accept. Bank draft works perfectly for my business. I like that I can download income to a spreadsheet or a pdf file. **What do you dislike about PaySimple?** There isn't anything I dislike. Over the years, the ease of use has improved and I find it easy to get around within the system. **Recommendations to others considering PaySimple:** I recommend this software to small business. Once in awhile I have a problem setting a client up the way I want, and the staff are very professional and helpful. **What problems is PaySimple solving and how is that benefiting you?** Myy partner and I looked for a means to finance our bills for clients. ### 50. Great payment software for "pay what you want" businesses! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2017 **What do you like best about PaySimple?** I like that the PaySimple software lets customers enter their price for items. I like the simplicity of the software, and the ability to create individual payment forms for each item. PaySimple also has wonderful customer service! **What do you dislike about PaySimple?** Once, my account was deactivated accidentally because of a bug in their system, but they fixed it quickly and were very kind about the ordeal. Their automated emails are a bit dis-organized - I get emails talking about a problem that has already been resolved. Also, the mobile payment forms need a little work - pages load at the bottom on all mobile devices, which is very confusing for customers. **Recommendations to others considering PaySimple:** Great customer service, and easy to use. **What problems is PaySimple solving and how is that benefiting you?** I needed a software that would let students enter their own price for our services. ## PaySimple Discussions - [Do I need training? How long does it take?](https://www.g2.com/discussions/training-10fdc5f7-d477-4e5a-966e-73b5d832d6ac) - 1 upvote - [Can I use PaySimple for card-present transactions?](https://www.g2.com/discussions/card-present-transactions) - 1 upvote - [Can I save money by using PaySimple?](https://www.g2.com/discussions/save-money) - 1 upvote - [What kind of businesses are best suited to PaySimple?](https://www.g2.com/discussions/who-s-a-fit-for-paysimple) - 1 upvote - [What are the main differences between PaySimple and other payment processors?](https://www.g2.com/discussions/differentiating-factors) - 1 upvote - [View PaySimple pricing details and edition comparison](https://www.g2.com/products/paysimple/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A43%3A03+-0500&secure%5Bsession_id%5D=9a5c352f-d519-4497-a5be-e1e296cfc19b&secure%5Btoken%5D=00277319f07ea393c4d8665259aeda31932a39318aa6581dbc2856dddc70fdb2&format=llm_user) ## PaySimple Features **Payment Options** - Recurring Billing - Instant Payment - Accepted Credit Cards and Debit Cards - ACH Payments and eCheck Processing - Real-Time Payments - Multi-Currency - Online payment portal **Billing** - Automation - Adjustments **Bill Generation** - Templates - Digital Billing - Recurring Billing **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Administration** - Reporting/Dashboards - User, Role, and Access Management - Payout Time - Manual Payment Entry - Dispute Resolution - Omnichannel - Levels 1 & 2 - Level 3 **Dunning** - Collections **Bill Processing** - Consolidation - Batch Invoicing - Management **Security** - PCI Compliance - Fraud Protection Tools - Data Tokenization - Two-Factor Authentication - POS Verification **Performance** - Packages - Discounts **Integration** - Accounting - Payments - ERP **Development** - Customization (Fields, Objects, and Layouts) - APIs - Accounting Software Integration - E-Commerce Software Integration **Reporting** - Dimensions - Deferred Revenue - Revenue Recognition **Agentic AI - Billing** - Autonomous Task Execution **Platform** - Performance and Reliability - API / Integrations - PCI Regulation Compliance - Supplemental Technology - Accounting integration - E-commerce Integration **Agentic AI - Subscription Billing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning **Agentic AI - Payment Gateways** - Autonomous Task Execution - Cross-system Integration - Decision Making ## Top PaySimple Alternatives - [Stripe Billing](https://www.g2.com/products/stripe-billing/reviews) - 4.4/5.0 (134 reviews) - [PayPal Payments](https://www.g2.com/products/paypal/reviews) - 4.4/5.0 (2,670 reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - 4.4/5.0 (947 reviews)