Best Other Customer Service Software - Page 9

Expo XT

Need analytics for Cisco? Microsoft Teams? NEC? Zoom? Webex Calling? Pull reports on your ENTIRE enterprise communication system in one place. - Quickly troubleshoot quality of service issues - Easily assign roles and provide role-based access to reports - Empower management with metrics at their fingertips - Visualize call routes, measure call volume, anticipate customer service needs with point-and-click ease Expo XT provides UC and Collaboration Analytics to unlock valuable insights into customer interactions, team collaboration, and enterprise-wide communication trends. Our UCC solution seamlessly integrates with popular collaboration and voice communication tools to help you make informed, data-driven decisions. Hybrid UC And UCaaS Reports We Expo XT can blend UC and UCaaS call analytics data with on-premise PBX cdr reporting for easy reporting and total insight regardless of the communication platform. Identify Inefficiencies with Meeting Attendee Reports Manage meeting duration and participant numbers to find inefficient communication channels that are costing productivity time. AI Analysis Of Voice Calls And Recordings Metropolis solutions uses Natural Language Processing (NLP) to extract, transcribe and analyze voice calls and recordings.

eXsight

eXsight is a UC&C managers new best weapon in the ght to keep all of their companys communications, and internal and external collaboration, on track.

FieldXpress

FieldXpress, is an exceptional No-Code platform developed by Dextra. This powerful solution has been meticulously designed to revolutionize and elevate the efficiency of field operations within your esteemed organization. Why FieldXpress Is Ideal for Your Organization: Facilitating Growth: FieldXpress streamlines administrative tasks, allowing you to focus on rapid business expansion while ensuring SOPs for your field staff are efficiently executed. Unparalleled Control: The platform empowers you with complete control, enabling the monitoring of field staff locations, performance, and activity execution, thereby setting a new standard for data-driven decision-making. Compliance Excellence: FieldXpress simplifies compliance mandates through streamlined tracking and reporting. Enhanced Customer Connection: From special drives to government initiatives, FieldXpress supports diverse activities, allowing for real-time configuration and deployment to set new standards in rapid response. Productivity Revolution: FieldXpress serves as a dealer CRM, offering real-time information to empower your field staff for informed decision-making and unparalleled dealer management. Elevated Decision Support: The platform provides smart insights based on dealer performance, KPIs, field staff performance, budgets, and more, setting a new standard for decision-making. Comprehensive Reporting: FieldXpress offers in-depth reporting that provides unparalleled insights into all activities, granting an extensive view of your field operations. Seamless Integration: Integration with your ERP application for efficient management of outstanding payments, enhancing collections, and providing alerts based on stock aging and zero sales statuses.

FloQuote

FloQuote is a brand new software application that allows you to make estimates from information, images, and videos that the client sends to you. Using WhatsApp, iMessage, email, whatever, or however they send the information, e-quote uses it to build you a fast and accurate estimate for your client. You don't need any other software to send an estimate but if you do it works with your database if you have one or your current Field Service Software. Whatever you use, FloQuote will make your estimates faster and better.

FlowLyne AI phone assistant

FlowLyne is an AI-powered phone assistant platform designed to automate and enhance business call handling. It offers 24/7 availability, natural-sounding conversations, and seamless integration with existing systems. Key Features: Natural Conversations: Utilizes advanced AI to ensure interactions feel human-like, improving caller experience. 24/7 Availability: Handles multiple calls simultaneously, ensuring no missed opportunities. Versatile Functionality: Capable of answering queries, forwarding calls, scheduling appointments, processing orders, and creating support tickets. FlowLyne Cost-Effective: Operates at a lower cost per minute than traditional staffing, reducing recruitment and training expenses. Consistent Performance: Accesses provided documents to deliver accurate and consistent information without fatigue. Comprehensive Insights: Provides detailed analyses and summaries of all interactions for better decision-making. Use Cases Receptionist Services: Manages incoming calls, filters relevance, answers questions, schedules appointments, and forwards calls as needed. Sales Support: Engages with potential customers, qualifies leads, and schedules follow-up meetings, enhancing conversion rates. Customized Solutions: Tailors functionalities for specific needs such as appointment management for healthcare providers, tenant inquiries for property managers, or donation hotlines for non-profits.

Flux Messenger

Flux Messenger is a software platform that enables businesses to create and manage WhatsApp marketing campaigns, sequences, and templates. The software aims to help companies boost customer engagement, generate leads, and increase sales through personalized messaging over WhatsApp. Flux Messenger provides an all-in-one solution for streamlined communication across channels with features like broadcast campaigns, drip marketing sequences, and reusable templates. The platform also offers automation capabilities to enhance sales growth and customer satisfaction through tailored interactions.

Foiwe

Foiwe provides outsourced content moderation, trust & safety, and customer support services designed to help businesses protect their platforms, users, and brand reputation. Our teams work as an extension of your organization, handling everything from content review and policy enforcement to user safety operations and multi-channel customer support. Whether you're a growing platform needing scalable moderation coverage or a business looking to offload customer support operations, Foiwe combines trained human review teams with process-driven workflows to deliver consistent, reliable outcomes. We help companies maintain safe, trustworthy environments for their users while reducing the operational burden of building these functions in-house.

Fresco Live

AI-powered audience insight and simulation platform turning CACI's consumer finance segmentation (Fresco) into interactive personas. Lets users explore customer segments conversationally, understand financial behaviours/motivations, and test marketing messages, propositions and ideas against simulated audiences before investing.

Fujitsu CRMate Mobile

CRMate Mobile enables a new style of contact center for mobile applications or web applications for visual IVR. By tapping the inquiry purpose from the smartphone.

Genesys Cloud Adapter for Oracel CX Cloud

Pointel elevates customer experiences with the Genesys Cloud Adapter for Oracle CX Cloud, bridging these powerful systems so your contact center can handle real-time interactions efficiently and consistently. Oracle CX Cloud customers utilizing Oracle Cloud Marketing, Sales, Service, Social and CRM SaaS applications, who also rely upon Genesys Cloud for contact center solutions, can conveniently conjoin these systems by implementing the Pointel Adapter. Agents can engage customers across telephony and digital channels to dramatically improve sales, customer retention and brand value with the Genesys Cloud Adapter for Oracle CX Cloud. The Genesys Cloud Adapter for Oracle CX Cloud unifies business systems, synchronizes inbound customer data and augments it with information, including last interactions and interests, as contact between agents and customers aren’t just interactions—they’re solutions. By connecting these powerful systems, the Adapter handles omni-channel real-time experiences to maximize customer value. It helps agents become more effective by automating activities, displaying reports, and sharing customer insight.

Gnatta

Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling. AI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision. Connect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control.

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Grypp

Grypp is an all-in-one visual engagement platform that enables contact center teams to resolve issues, close sales, and verify identities in real time. With Grypp, your agents don’t just talk to customers, they see, solve, and deliver results faster, smarter, and more humanly than ever before. Grypp combines every tool contact center agents needs to enhance customer interactions, boost efficiency, and deliver measurable ROI… in one seamless platform. The cloud-based solution combines live video, co-browsing, secure file sharing, real-time document collaboration, e-signatures, ID verification, compliance checks, and in-session payments… without downloads, plug-ins, or complex integrations. With Grypp, agents can host live video calls for real-time diagnosis and troubleshooting, co-browse any website, guide customers through online forms or applications, verify identity in real-time, walk through contracts with digital signatures, securely collect documents, complete payments during the conversation, and instantly share post-call summaries. This creates a seamless, face-to-face style experience - even remotely. Proven results with Grypp include: - Cutting AHT by up to 33% - Doubling FCR rates - Boosting CSAT by up to 95% - Reducing errors and engineer callouts Unlocking up to 20% higher conversion rates through smarter upselling and cross-selling By replacing multiple disconnected tools with a single visually immersive platform, Grypp streamlines workflows, lowers operational costs, and improves agent productivity. Deployed in days - most organizations see 100% agent adoption within a week. Trusted by global enterprises, leading BPOs, and customer-first brands, Grypp delivers personalised, human service at scale, reducing friction, increasing efficiency, and transforming how customer support and sales teams work.

Hachly AI

Hachly AI is an AI conversational platform for B2B businesses. Its only job is to convert your website visitors into warm leads for your sales team (without wasting their time)

Hecttor

Hecttor is a real-time voice clarity platform that improves how people and AI systems understand speech in live conversations. Our technology combines AI noise cancellation, speech enhancement, HD Voice Boost, speech speed adjustment, voice isolation, voice activity detection (VAD), and turn-taking models to deliver clearer, more intelligible communication across any language or environment. Built for contact centers, communication platforms, Voice AI, speech analytics, healthcare, and public safety, Hecttor helps reduce miscommunication, improve customer experience, lower Word Error Rate (WER), and enable more accurate AI interactions. Available as a desktop application and enterprise SDKs, Hecttor processes audio locally with ultra-low latency, ensuring enterprise-grade privacy, security, and performance without storing or transmitting conversation data. Core Capabilities: - Real-Time Speech Speed Adjustment: Slows down rapid customer speech without distorting natural voice quality. - Voice Boost and Audio Enhancement: Amplifies low-volume voices and normalizes speech levels - Natural and Transparent Output: Preserves the speaker’s original tone, emotion, and clarity while making speech easier to process. - On-Device, Low-Latency Processing: All operations happen directly on the agent’s machine — ensuring real-time performance, zero cloud dependency, and maximum security. - Seamless Integration: Works with existing telephony and CRM platforms. No new hardware. No changes to agent workflows. Proven Business Impact Reduces Average Handling Time (AHT), increases First Call Resolution (FCR), improves Customer Satisfaction (CSAT), and lowers abandonment rates — delivering measurable ROI. Enterprise-Grade Security - Fully On-Device Audio Processing: Voice data never leaves the agent’s machine. - SOC 2 Type 2 Certified: Designed for enterprise-grade privacy, security, and compliance. - Zero Data Storage, Zero Cloud Transmission: Audio is processed live and cleared immediately after each call.The challenge of fast, messy customer speech is no secret. Hecttor delivers the real-time solution contact centers have been waiting for — making calls faster, clearer, and more human.

HelpLook

1、HelpLook产品整体说明 快速搭建帮助中心 五分钟为你的产品免费搭建一个帮助中心 助力企业发展，节省人力成本，提升客户满意度 提供简洁专业的文档编辑功能与可定制的个性主页 2、HelpLook核心功能 【轻松搭建自己的站点】 节省人力成本，轻松搭建一个专业的帮助中心（支持多端适配） 支持自定义域名与SEO配置，提供实时预览的个性化配置，提升品牌建设 【专业的文档编辑体验】 目录交互简洁优雅，内容状态一目了然，管理文档更轻松 所见即所得的富文本编辑器，支持插入编辑多种元素，自动保存编辑内容 欢迎您使用HelpLook！