G2

Paul D.

Managing Solutions Architect

Small-Business (50 or fewer emp.)

5/29/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Expo XT’s Semantic Model Makes Power BI Call & Contact-Center Reporting Fast and Consistent"

5/5

What do you like best about Expo XT?

Expo XT gives teams a practical way to turn voice and contact-center data into usable Power BI reporting without starting from a blank model. The best part is the semantic model: it standardizes the core call, queue, user, and performance measures so leaders can answer operational questions quickly and consistently.

I also like that it supports reporting across multiple UC and CC platforms, which matters for organizations with mixed environments or migration projects. Instead of relying only on native vendor reports, teams can keep the reporting layer in their own Power BI workspace and build dashboards around the metrics they actually manage. Review collected by and hosted on G2.com.

What do you dislike about Expo XT?

The main drawback is that Expo XT is only as strong as the underlying source data and access. If the UC or contact-center platform has inconsistent records, missing fields, or unclear ownership, that can slow down the initial setup and validation.

There is also some upfront work required to align definitions, measures, and stakeholder expectations. Fortunately, Metropolis provides a helpful learning portal, which makes onboarding and ongoing reference much easier for our team. Review collected by and hosted on G2.com.

What problems is Expo XT solving and how is that benefiting you?

Expo XT helps solve the problem of scattered voice and contact-center reporting. Without it, teams often have to pull separate reports from different vendor tools, normalize the data manually, and explain why metrics do not line up across systems.

With Expo XT, we can centralize those metrics in Power BI and give leaders a more consistent view of call volume, queue performance, user activity, adoption, and service trends. That saves time, reduces manual reporting work, and makes it easier to spot operational issues before they become bigger problems. Review collected by and hosted on G2.com.