Genesys Cloud Adapter for Oracel CX Cloud Reviews & Product Details

Pointel elevates customer experiences with the Genesys Cloud Adapter for Oracle CX Cloud, bridging these powerful systems so your contact center can handle real-time interactions efficiently and consistently. Oracle CX Cloud customers utilizing Oracle Cloud Marketing, Sales, Service, Social and CRM SaaS applications, who also rely upon Genesys Cloud for contact center solutions, can conveniently conjoin these systems by implementing the Pointel Adapter. Agents can engage customers across telephony and digital channels to dramatically improve sales, customer retention and brand value with the Genesys Cloud Adapter for Oracle CX Cloud. The Genesys Cloud Adapter for Oracle CX Cloud unifies business systems, synchronizes inbound customer data and augments it with information, including last interactions and interests, as contact between agents and customers aren’t just interactions—they’re solutions. By connecting these powerful systems, the Adapter handles omni-channel real-time experiences to maximize customer value. It helps agents become more effective by automating activities, displaying reports, and sharing customer insight.