# Best Online Reputation Management Software - Page 7

## How Many Online Reputation Management Software Products Does G2 Track?

**Total Products under this Category:** 358

### Category Stats (Jul 2026)

- **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Subsig (+3.57%) - Among all products in this category, Subsig recorded the largest rating increase compared to last month

_Last updated: July 22, 2026_

## How Does G2 Rank Online Reputation Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,200+ Authentic Reviews
- 358+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Reputation Management Software
 ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=1679&focus%5B%5D=10366&focus%5B%5D=84697&focus%5B%5D=1196045)

Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Experience.com, and Liftify.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=experience-com&focus%5B%5D=liftify)

**Sponsored**

### Brand24

Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition. It's a solid and affordable media monitoring tool to help you manage online reputation, track and assess marketing campaigns, track your competitors, get customer feedback, do social selling and more.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-07-30T10%3A46%3A42Z&secure%5Bdisplayable_resource_id%5D=262&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=262&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=5791&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%3Fpage%3D7&secure%5Btoken%5D=30b12c5b6a4b92307ef7272ecb5195fcaa3f634d74a7cf03eaaebc23da8a7cfa&secure%5Burl%5D=https%3A%2F%2Fapp.brand24.com%2Fuser%2Fregister-account%2F%3Fcustom_form%3D506%26utm_source%3Dg2.com%26utm_medium%3Dcpc%26utm_campaign%3Dlistings&secure%5Burl_type%5D=custom_url)

### [GoReminders](https://www.g2.com/products/goreminders/reviews)

Text message & email appointment reminders! Reduce no-show clients at appointments and meetings with this appointment scheduling & reminder system. Save time and money with automatic reminders & confirmations for your customers, patients, staff, volunteers & more. Customizable reminder messages & recurring appointments. Try it risk-free with our 14-day trial. Quotes from users: "... I didn’t need a complicated booking site and GoReminders is just straight to the point and easy to work with. Some other sites were too confusing to navigate and didn’t get straight to the point."

**Average Rating:** 4.8/5.0

**Total Reviews:** 302

#### How Do G2 Users Rate GoReminders?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)

#### Who Is the Company Behind GoReminders?

- **Seller:** [GoReminders](https://www.g2.com/sellers/goreminders)
- **Company Website:** www.goreminders.com
- **Year Founded:** 2013
- **HQ Location:** Brooklyn, New York
- **Twitter:** @GoReminders  
3,349 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e477b8186be35e7043d2d71e422a6a9c29aa1dd1ef052231983f6596a0a585e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgoreminders&secure%5Burl_type%5D=linkedin_company_website)  
7 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Health, Wellness and Fitness, Automotive
- **Company Size:** 69% Small, 4% Medium

#### What Do G2 Reviewers Say About GoReminders?

_AI-generated summary from verified user reviews_

##### Pros

- Users find GoReminders to be **easy for beginners** , enhancing appointment management with automated reminders and excellent support.
- Users value the **preset text reminders** of GoReminders, effectively reducing no-show rates and improving communication with customers.
- Users love the **preset chain of text reminders** that effectively reduce no-show rates and enhance reliability.
- Users praise the **ease of scheduling** with GoReminders, enjoying automated reminders that reduce no-shows and save time.
- Users value the **automated text reminders** of GoReminders, which effectively reduce no-show rates and improve scheduling efficiency.

##### Cons

- Users find GoReminders to be **expensive** as additional charges apply even with a yearly subscription, limiting value.
- Users find the **missing features** like bulk import/export frustrating, hindering their efficiency and overall experience.
- Users often face **scheduling issues** with GoReminders, including limited customization and ineffective customer management features.
- Users often express concerns about **pricing issues** , finding the multiple options confusing and overwhelming for their needs.
- Users feel that GoReminders has **limited features** , lacking crucial options for customization and functionality for tradespeople.

#### What Are Recent G2 Reviews of GoReminders?

**["Streamlined our system!"](https://www.g2.com/survey_responses/goreminders-review-12902012)**

**Rating:** 4.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/goreminders-review-12902012)

**["GoReminders has been a game changer for my business"](https://www.g2.com/survey_responses/goreminders-review-12922347)**

**Rating:** 4.0/5.0 stars

[Read full review](https://www.g2.com/survey_responses/goreminders-review-12922347)

#### What Are G2 Users Discussing About GoReminders?

- [What are the benefits and drawbacks of using GoReminders in reducing no-shows for appointments?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-goreminders-in-reducing-no-shows-for-appointments) - 1 comment
- [What is GoReminders used for?](https://www.g2.com/discussions/what-is-goreminders-used-for) - 1 comment

### [Reviewshake](https://www.g2.com/products/reviewshake/reviews)

Reviewshake is the best-in-class reputation management solution that is geared towards small and medium businesses and resellers. Our solution is hyper-focused on online reviews and offers benefits in four areas: managing reviews across 120+ sites, generating new reviews by asking customers for them, showcasing reviews to boost social proof and trust, as well as analyzing reviews and conducting competitive benchmarking.

**Average Rating:** 4.5/5.0

**Total Reviews:** 24

#### How Do G2 Users Rate Reviewshake?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 3.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Reviewshake?

- **Seller:** [Shake.io](https://www.g2.com/sellers/shake-io)
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9e9e395fb8ca1ccf7d6ff6d82064571a0321d7085572dc697a24d2e9a465616&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshakeio%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 93% Small, 4% Medium

#### What Are Recent G2 Reviews of Reviewshake?

**["The #1 Reviews Growth Platform for Agencies"](https://www.g2.com/survey_responses/reviewshake-review-5197498)**

**Rating:** 5.0/5.0 stars

_— Eric D._

[Read full review](https://www.g2.com/survey_responses/reviewshake-review-5197498)

**["Very Effective Product"](https://www.g2.com/survey_responses/reviewshake-review-6670305)**

**Rating:** 5.0/5.0 stars

_— Jeffrey Truitt - P._

[Read full review](https://www.g2.com/survey_responses/reviewshake-review-6670305)

#### What Are G2 Users Discussing About Reviewshake?

- [What is Reviewshake used for?](https://www.g2.com/discussions/what-is-reviewshake-used-for)

### [FeedbackExpress](https://www.g2.com/products/feedbackexpress/reviews)

FeedbackExpress is a powerful, cloud-based software solution that helps Amazon sellers automate and manage their feedback communication with buyers.

**Average Rating:** 4.2/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate FeedbackExpress?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 7.2/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.9/10 (Category avg: 8.3/10)

#### Who Is the Company Behind FeedbackExpress?

- **Seller:** [FeedbackExpress](https://www.g2.com/sellers/feedbackexpress)
- **HQ Location:** Derry, GB
- **Twitter:** @feedbackexpress  
586 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3894fe00227453cea670d656c0b249f9b2887ec032accb9f2d6e068c13901a67&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10667498%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 80% Small, 20% Medium

#### What Are Recent G2 Reviews of FeedbackExpress?

**["Efficient to manage feedback for any of your products"](https://www.g2.com/survey_responses/feedbackexpress-review-8772812)**

**Rating:** 4.0/5.0 stars

_— Vipin B._

[Read full review](https://www.g2.com/survey_responses/feedbackexpress-review-8772812)

**["Centralized place to collect all feedbacks"](https://www.g2.com/survey_responses/feedbackexpress-review-9007021)**

**Rating:** 4.5/5.0 stars

_— Shuhbam Kumar S._

[Read full review](https://www.g2.com/survey_responses/feedbackexpress-review-9007021)

#### What Are G2 Users Discussing About FeedbackExpress?

- [What is FeedbackExpress used for?](https://www.g2.com/discussions/what-is-feedbackexpress-used-for)

### [Mobrium](https://www.g2.com/products/mobrium/reviews)

Mobrium is the original employer reputation platform. We help employers strengthen company culture from the outside in with automated employee review requests, centralized review monitoring and AI-powered feedback analytics of both external and internal employee feedback.

**Average Rating:** 4.8/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Mobrium?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 10.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 5.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.6/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Mobrium?

- **Seller:** [Mobrium](https://www.g2.com/sellers/mobrium)
- **Year Founded:** 2022
- **HQ Location:** Logan, US
- **Twitter:** @mobrium  
13 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c5a3cde9deef00386bd35b153ea0acfcc7c6cb012bdf76afa99a6146a589f6c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmobrium%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 89% Medium, 11% Small

#### What Do G2 Reviewers Say About Mobrium?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **excellent customer support** from Mobrium, appreciating the team's responsiveness and helpfulness throughout the process.
- Users find Mobrium's platform to be **user-friendly and intuitive** , enhancing their experience with meaningful analytics.
- Users commend the **easy implementation** of Mobrium, appreciating its straightforward interface and dedicated customer support.
- Users appreciate the **user-friendly interface** of Mobrium, which enhances the overall experience with easy implementation.
- Users commend Mobrium for its **intuitive and user-friendly platform** , streamlining administrative tasks efficiently and effectively.

#### What Are Recent G2 Reviews of Mobrium?

**["Mobrium Sets the Gold Standard for Employee Engagement"](https://www.g2.com/survey_responses/mobrium-review-11954832)**

**Rating:** 5.0/5.0 stars

_— Nicole T._

[Read full review](https://www.g2.com/survey_responses/mobrium-review-11954832)

**["Effortlessly Captures Customer Feedback"](https://www.g2.com/survey_responses/mobrium-review-12714496)**

**Rating:** 5.0/5.0 stars

_— Zac C._

[Read full review](https://www.g2.com/survey_responses/mobrium-review-12714496)

### [Repuso](https://www.g2.com/products/repuso/reviews)

Collect social proof reviews, showcase on your website. Get started with Repuso for free!

**Average Rating:** 4.2/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate Repuso?

- **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Repuso?

- **Seller:** [Repuso](https://www.g2.com/sellers/repuso)
- **Year Founded:** 2015
- **HQ Location:** Tel Aviv, IL
- **Twitter:** @getrepuso  
293 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b75073f8b240d8488a28be4624a32e345506db441a72593bf2e5ae78e08eafde&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frepuso%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 70% Small, 30% Medium

#### What Are Recent G2 Reviews of Repuso?

**["Easy to setup, flat learning curve"](https://www.g2.com/survey_responses/repuso-review-8968124)**

**Rating:** 4.5/5.0 stars

_— Gab K._

[Read full review](https://www.g2.com/survey_responses/repuso-review-8968124)

**["Great Reputation Management Tool"](https://www.g2.com/survey_responses/repuso-review-8970568)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/repuso-review-8970568)

### [Rio SEO](https://www.g2.com/products/rio-seo/reviews)

Rio SEO is the leader in local marketing for enterprise brands, powering the Local Experience (LX) Platform – a comprehensive, seamlessly integrated suite of turnkey local marketing and customer experience (CX) solutions that deliver impactful hyperlocal experiences at scale, across the entire brand presence. The world’s leading multi-location brands – retailers, restaurants, hospitality, financial services, healthcare, and more – rely on Rio SEO’s proven technology and local marketing expertise to drive visibility and motivated, measurable traffic online and to physical locations. Rio SEO is a PG Forsta company.

**Average Rating:** 4.6/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Rio SEO?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 6.9/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Rio SEO?

- **Seller:** [Rio SEO](https://www.g2.com/sellers/rio-seo)
- **Year Founded:** 2006
- **HQ Location:** San Diego, California
- **Twitter:** @rio\_seo  
3,204 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0781a77a7d869fa3c1579acc76e00183d6e5c52e04b0be0179f022ed38f9cfd7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2716193%2F&secure%5Burl_type%5D=linkedin_company_website)  
68 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 58% Large, 23% Medium

#### What Do G2 Reviewers Say About Rio SEO?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** from Rio SEO, noting their responsiveness and efficiency in handling tasks.
- Users value the **exceptional customer service** of Rio SEO, ensuring reliable and proactive support for their projects.
- Users value the **personalized and responsive client interaction** from Rio SEO, enhancing support and implementation experiences.
- Users value the **responsive and customized support** from Rio SEO, ensuring efficient management and timely project completion.
- Users praise the **ease of use** of Rio SEO, appreciating its seamless integration and effortless local marketing management.

##### Cons

- Users find the **complex features** of Rio SEO difficult to navigate, impacting their overall experience and efficiency.
- Users find the **complex interface** challenging, as locating specific features often takes longer than anticipated.
- Users find the **difficult usability** of Rio SEO frustrating, as it hinders their ability to navigate efficiently.
- Users note that RIO's platform requires **improvement in usability and reporting capabilities** for a better overall experience.
- Users find the **user interface challenging** , as navigating features can be time-consuming and not very intuitive.

#### What Are Recent G2 Reviews of Rio SEO?

**["Robust for Multi-Location Businesses, Needs Better Training Resources"](https://www.g2.com/survey_responses/rio-seo-review-12753870)**

**Rating:** 4.0/5.0 stars

_— Stefan T._

[Read full review](https://www.g2.com/survey_responses/rio-seo-review-12753870)

**["Our Integral Partner for Local Marketing Success"](https://www.g2.com/survey_responses/rio-seo-review-10535457)**

**Rating:** 5.0/5.0 stars

_— Teck W._

[Read full review](https://www.g2.com/survey_responses/rio-seo-review-10535457)

#### What Are G2 Users Discussing About Rio SEO?

- [What is Rio SEO used for?](https://www.g2.com/discussions/what-is-rio-seo-used-for)

### [GuestTouch](https://www.g2.com/products/guesttouch/reviews)

GuestTouch Platform enables hotels to slash staff workload, turn angry guests into 5-star reviewers, automate revenue-driving conversations, and boost profits through our reputation, messaging and email platforms. GuestTouch Platform: Products that work seamlessly together - use individually or as a complete solution based on your goals. GuestTouch Reviews & Feedback Platform You know when managing guest feedback feels like juggling chaos - scattered reviews across platforms, delayed responses, and no clear insights to improve? GuestTouch is the proactive reputation platform that lets you track, respond, analyze and gather reviews and guest feedback all in one place. Create custom feedback your way - star ratings, NPS scores, custom questions, and more - all powered by guestAI! GuestTouch Messaging Platform Drive efficiencies and uncover more profits through meaningful conversations. GuestTouch is the versatile messaging platform for your team that adapts to your specific needs - send and automate messages the way you want across different stages of the guest journey such as booking, pre-arrival, check-in, check-out, and more via SMS, WhatsApp etc, based on specific guest insights. Guest Email Platform You know when you send generic, one-size-fits-all emails that guests ignore, missing opportunities to drive right engagement due to lack of versatility? GuestTouch solves this with personalized automated email sequences that you design to match your brand - from custom HTML templates to drag-and-drop editors - and automatically adapt to the guest journey based on guest behavior, booking type, and preferences.

**Average Rating:** 4.9/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate GuestTouch?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 10.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.9/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind GuestTouch?

- **Seller:** [GuestTouch](https://www.g2.com/sellers/guesttouch)
- **Year Founded:** 2016
- **HQ Location:** San Francisco, US
- **Twitter:** @guesttouch  
23 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5b77ca4e7cf8569025082f598cf85d4143eb5b080498a4ce1c7a7330287bab99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fguesttouch%2F&secure%5Burl_type%5D=linkedin_company_website)  
8 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Hospitality
- **Company Size:** 92% Small, 8% Medium

#### What Are Recent G2 Reviews of GuestTouch?

**["Really good! Very attentive team"](https://www.g2.com/survey_responses/guesttouch-review-8463596)**

**Rating:** 4.0/5.0 stars

_— Gianrene P._

[Read full review](https://www.g2.com/survey_responses/guesttouch-review-8463596)

**["Easy to use Guest Messaging and Review Management Platform"](https://www.g2.com/survey_responses/guesttouch-review-7953608)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/guesttouch-review-7953608)

### [LocalClarity](https://www.g2.com/products/localclarity/reviews)

LocalClarity creates value for multi-location businesses and agencies, providing an AI-powered suite of tools to improve local search & map discovery, build relationships through direct customer engagement (reviews, recommendations, Q&A, and posts), and discover insights across locations to build competitive advantages. Reputations Matter. Take Control.

**Average Rating:** 5.0/5.0

**Total Reviews:** 8

#### How Do G2 Users Rate LocalClarity?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 10.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 9.4/10 (Category avg: 8.3/10)

#### Who Is the Company Behind LocalClarity?

- **Seller:** [LocalClarity](https://www.g2.com/sellers/localclarity)
- **Year Founded:** 2017
- **HQ Location:** Chicago, US
- **Twitter:** @localClarity  
1,074 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=63b5022ae88cddfa6a52f8ac41073a53d293394a152ec8dab44a321ebaa9ddfe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flocalclarity%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Medium, 40% Small

#### What Do G2 Reviewers Say About LocalClarity?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **top-notch customer support** from LocalClarity, providing professional and timely assistance whenever needed.
- Users highlight the **ease of use** of LocalClarity, seamlessly integrating multiple systems for effective reputation management.
- Users appreciate the **easy integrations** with multiple platforms, simplifying reputation management and enhancing customer engagement.
- Users appreciate the **centralized management** of LocalClarity, enabling seamless integration and real-time responses to customer feedback.
- Users praise the **easy setup** of LocalClarity, making integration with various platforms seamless and hassle-free.

#### What Are Recent G2 Reviews of LocalClarity?

**["Local Clarity Rocks!"](https://www.g2.com/survey_responses/localclarity-review-10911137)**

**Rating:** 5.0/5.0 stars

_— Patrick B._

[Read full review](https://www.g2.com/survey_responses/localclarity-review-10911137)

**["Awesome quality/price"](https://www.g2.com/survey_responses/localclarity-review-10705455)**

**Rating:** 5.0/5.0 stars

_— Tiago S._

[Read full review](https://www.g2.com/survey_responses/localclarity-review-10705455)

#### What Are G2 Users Discussing About LocalClarity?

- [What is LocalClarity used for?](https://www.g2.com/discussions/what-is-localclarity-used-for)

### [Dilypse](https://www.g2.com/products/dilypse/reviews)

Maximize Your Online Presence with Local Search Optimization Enhance your business visibility in relevant local searches by fully optimizing your listings. Improve your digital reputation to garner more reviews and secure higher ratings, effectively boosting your local visibility. Our entire platform is available as a white-label solution, perfect for digital marketing agencies looking to offer new services and increased performance to their clients. - \*\*Local Listings\*\* : Gain access to the most powerful publisher network. Our platform connects you to the largest network globally. - \*\*Reputation Management\*\* : Centralize all reviews from Google and Facebook on one platform. For multi-location businesses, it automatically aggregates all reviews from different locations. Utilize our AI module to easily respond to any review. - \*\*Campaign Management\*\* : Effortlessly send bulk review requests to your clients and filter those who can leave positive reviews with just a few clicks (via SMS, Email, and NFC Cards). Receive real-time feedback and engage with your clients. Track the performance and conversion rates of all your campaigns. - \*\*Analytics\*\* : Access real-time analytics to measure the impact on your local visibility and online reputation.

**Average Rating:** 4.8/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Dilypse?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 5.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 5.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 3.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Dilypse?

- **Seller:** [Dilypse](https://www.g2.com/sellers/dilypse)
- **Year Founded:** 2020
- **HQ Location:** Montreal, CA
- **LinkedIn® Page:** [linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54f4c99c2ea596ac166e85f5d0099590d2f61d3bee0ffbdf002b165eec16d26d&secure%5Burl%5D=https%3A%2F%2Flinkedin.com%2Fcompany%2Fdilypse&secure%5Burl_type%5D=linkedin_company_website)  
12 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising
- **Company Size:** 60% Small, 40% Medium

#### What Do G2 Reviewers Say About Dilypse?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **affordability** of Dilypse, making data management accessible without compromising on quality or features.
- Users find that Dilypse significantly aids in **tracking personal development** , enhancing productivity and generating new leads through marketing.
- Users commend Dilypse's **centralized reviews** for enabling seamless collaboration and easy access to critical data insights.
- Users value the **customizability** of Dilypse, enhancing their ability to effectively manage and visualize complex data.
- Users love Dilypse's **intuitive data analytics** , enabling easy exploration of complex datasets with real-time updates and custom dashboards.

##### Cons

- Users find **access limitations** in Dilypse frustrating, especially with onboarding and restricted integration options for advanced features.
- Users find the **difficult setup** of Dilypse frustrating, requiring trial and error for effective configuration and use.
- Users find **integration issues** with Dilypse, especially regarding limited options in non-premium tiers and onboarding challenges.
- Users find the **learning curve steep** , especially with onboarding and understanding advanced features of Dilypse.
- Users feel that Dilypse has **limited customization** , especially regarding integration options and onboarding for advanced features.

#### What Are Recent G2 Reviews of Dilypse?

**["Great tool for managing multi-establishements businesses"](https://www.g2.com/survey_responses/dilypse-review-10013828)**

**Rating:** 5.0/5.0 stars

_— William T._

[Read full review](https://www.g2.com/survey_responses/dilypse-review-10013828)

**["A reliable and efficient tool for operational analytics and decision support"](https://www.g2.com/survey_responses/dilypse-review-11169145)**

**Rating:** 4.0/5.0 stars

_— Kranthi G._

[Read full review](https://www.g2.com/survey_responses/dilypse-review-11169145)

### [reviewflowz](https://www.g2.com/products/reviewflowz/reviews)

Reviewflowz helps modern companies around the world collect, monitor, manage, and share customer reviews. Track new reviews on any platform, set up smart notifications. Create and share your own reports to surface insights and share the right data with the right teams, at the right time. Search, tag, access, and export all your reviews, connect to chat GPT or Claude for deeper analysis, or leverage built-in topic extraction and sentiment analysis.

**Average Rating:** 5.0/5.0

**Total Reviews:** 9

#### How Do G2 Users Rate reviewflowz?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind reviewflowz?

- **Seller:** [reviewflowz](https://www.g2.com/sellers/reviewflowz)
- **Year Founded:** 2021
- **HQ Location:** Paris, FR
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6942133680a8809528a705dbed79bb79c4125ea1a01b9924f7395e45c194e6ce&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F74474533&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software
- **Company Size:** 56% Medium, 22% Large

#### What Do G2 Reviewers Say About reviewflowz?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **responsive customer support** of Reviewflowz, especially appreciating CEO Axel's quick and helpful engagement.
- Users love the **easy integrations** with Slack, enhancing collaboration and streamlining review management for teams.
- Users find the **easy setup** of reviewflowz invaluable, enabling a smooth transition and efficient usage right away.
- Users find Reviewflowz's **real-time monitoring features** and automation options invaluable for efficient review management.
- Users love the **Slack integration** in reviewflowz for seamless engagement and efficient review management across teams.

##### Cons

- Users face **difficult learning** due to limited tutorials, which complicates mastering the dashboard despite its intuitive design.
- Users find Reviewflowz **expensive** , especially with multiple locations leading to high individual profile costs.
- Users find the **insufficient data** for comparing companies limits their insights and increases the effort needed for analysis.
- Users find **limited features** for comparing companies, necessitating multiple account access for essential information.
- Users highlight the **missing feature** of replying to Glassdoor reviews directly via Slack, wishing for this improvement.

#### What Are Recent G2 Reviews of reviewflowz?

**["Streamlined Review Management with Effortless Slack Integration"](https://www.g2.com/survey_responses/reviewflowz-review-12015032)**

**Rating:** 5.0/5.0 stars

_— Mackenzie S._

[Read full review](https://www.g2.com/survey_responses/reviewflowz-review-12015032)

**["Essential Tool for Deep Customer Insights"](https://www.g2.com/survey_responses/reviewflowz-review-11991365)**

**Rating:** 5.0/5.0 stars

_— Cristobal G._

[Read full review](https://www.g2.com/survey_responses/reviewflowz-review-11991365)

### [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews)

Verified Reviews by SKEEPERS is a trusted third party that specializes in the collection, moderation and display of ratings and reviews from actual customers With offices in the US and Europe, this global company is present in more than 30 countries. Verified Reviews is official partner with Google, Yahoo and Bing and enables its clients to get seller ratings stars, allowing online customers to see which advertisers are highly rated. Features include: • SEO/SEM: Seller Rating Stars; PLA; Rich Snippets; Google Shopping; Google my Business • CRM: your online private platform • Reviews display: more than 30 widgets to choose from; product reviews display integration • Social integration: Avis Vérifiés Facebook app; social sharing

**Average Rating:** 4.1/5.0

**Total Reviews:** 33

#### How Do G2 Users Rate SKEEPERS Ratings & Reviews?

- **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 1.7/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 0.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 1.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SKEEPERS Ratings & Reviews?

- **Seller:** [Skeepers](https://www.g2.com/sellers/skeepers)
- **Year Founded:** 2012
- **HQ Location:** Marseille, FR
- **Twitter:** @Skeepersgroup  
201 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=207a550f98318247b16a3ef0c71442b71a6d2d4d984e664418e1890f663237e4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fskeepers%2F&secure%5Burl_type%5D=linkedin_company_website)  
400 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 58% Small, 27% Medium

#### What Do G2 Reviewers Say About SKEEPERS Ratings & Reviews?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciated the **initial customer support** from SKEEPERS Ratings & Reviews, but noted recent declines as the company grew.

##### Cons

- Users find Skeepers to be **expensive** with limited value and frustrating support, feeling locked into an unsatisfactory contract.
- Users express dissatisfaction with **feature limitations** , as many features offer limited value and lack transparency in reviews.
- Users express frustration over the **lack of detail** in reviews and features, feeling locked into a costly subscription.
- Users highlight **limited customization** options in SKEEPERS, impacting their ability to maximize the platform's potential.
- Users find Skeepers to be **not user-friendly** due to glitches, poor support, and lack of transparency in reviews.

#### What Are Recent G2 Reviews of SKEEPERS Ratings & Reviews?

**["Great experience / great service."](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-557821)**

**Rating:** 5.0/5.0 stars

_— Alexandre A._

[Read full review](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-557821)

**["So much better than TrustPilot! SO glad we switched!"](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-3962692)**

**Rating:** 5.0/5.0 stars

_— Michael A._

[Read full review](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-3962692)

#### What Are G2 Users Discussing About SKEEPERS Ratings & Reviews?

- [How do I get verified on Trustpilot?](https://www.g2.com/discussions/how-do-i-get-verified-on-trustpilot)
- [How are Google reviews verified?](https://www.g2.com/discussions/how-are-google-reviews-verified)
- [What does verified reviewer mean?](https://www.g2.com/discussions/what-does-verified-reviewer-mean)
- [How are reviews verified?](https://www.g2.com/discussions/how-are-reviews-verified)

### [UpCity](https://www.g2.com/products/upcity/reviews)

UpCity is a resource that helps connect businesses to B2B service providers they can trust. We create and empower successful relationships between businesses and service providers. With more than 70,000 listed providers—from marketing agencies to accounting firms to HR consultants and many more—nearly 2 million businesses (and counting) have visited UpCity to identify the best partner for their needs. Our mission is to facilitate successful relationships, so we created our proprietary data-driven Recommendability Rating to help guide us in ranking and recommending the top service providers in each local market and nationally.

**Average Rating:** 4.4/5.0

**Total Reviews:** 53

#### How Do G2 Users Rate UpCity?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10)
- **Customer Feedback:** 10.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind UpCity?

- **Seller:** [UpCity](https://www.g2.com/sellers/upcity)
- **Year Founded:** 2009
- **HQ Location:** Chicago, Illinois
- **Twitter:** @upcityinc  
5,592 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0b82d857420de438ed81a23626136283c57ac0f53f492582107a3a3cb01d4b2d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2884529%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Marketing and Advertising, Internet
- **Company Size:** 69% Small, 11% Medium

#### What Are Recent G2 Reviews of UpCity?

**["Amazing platform for sharing quality reviews"](https://www.g2.com/survey_responses/upcity-review-4821471)**

**Rating:** 5.0/5.0 stars

_— Alex L._

[Read full review](https://www.g2.com/survey_responses/upcity-review-4821471)

**["Excellent Directory Service!!"](https://www.g2.com/survey_responses/upcity-review-7887140)**

**Rating:** 5.0/5.0 stars

_— Skip C._

[Read full review](https://www.g2.com/survey_responses/upcity-review-7887140)

#### What Are G2 Users Discussing About UpCity?

- [What is UpCity used for?](https://www.g2.com/discussions/what-is-upcity-used-for)

### [Mobal.io](https://www.g2.com/products/mobal-io/reviews)

Mobal.io is a powerful SaaS platform designed to help businesses manage and enhance their online visibility across key platforms like Google Maps, Apple Maps, and Bing. With tools to update business profiles, manage reviews, optimize local search rankings, and drive more in-store visits, Mobal empowers businesses to connect with customers where it matters most. The platform leverages AI-driven insights and user-friendly features, making it easy to maintain accurate, engaging online profiles and grow sales effectively.

**Average Rating:** 4.7/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate Mobal.io?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 5.8/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Mobal.io?

- **Seller:** [Mobal.io](https://www.g2.com/sellers/mobal-io)
- **Year Founded:** 2020
- **HQ Location:** Helsinki, FI
- **Twitter:** @Mobal\_io  
1,132 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=414a5fe00c5e453b1427fc88ee7b0b834cc725544e0910686ade3030648c9f99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmobal%2F&secure%5Burl_type%5D=linkedin_company_website)  
32 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 74% Medium, 16% Small

#### What Do G2 Reviewers Say About Mobal.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Mobal.io for its **seamless AI features** that save time and enhance business information management.
- Users value the **seamless AI integration** in Mobal.io, which enhances review management and analytics efficiency.
- Users value the **automation capabilities** of Mobal.io, which streamline management and enhance efficiency in handling business profiles.
- Users value the **centralized management** of Mobal.io, simplifying business profile handling and enhancing efficiency.
- Users value the **centralized management** of Mobal.io, streamlining business profile management and enhancing overall efficiency.

##### Cons

- Users find the **integration issues** with other tourism platforms limit Mobal.io's functionality and usability.

#### What Are Recent G2 Reviews of Mobal.io?

**["Mobal.io – A Crucial Tool for Managing Accurate Opening Hours Across Multiple Platforms"](https://www.g2.com/survey_responses/mobal-io-review-10400236)**

**Rating:** 5.0/5.0 stars

_— Michael J._

[Read full review](https://www.g2.com/survey_responses/mobal-io-review-10400236)

**["Great platform to manage business profiles across different channels and search engines."](https://www.g2.com/survey_responses/mobal-io-review-11023380)**

**Rating:** 4.5/5.0 stars

_— Verified User in Leisure, Travel & Tourism_

[Read full review](https://www.g2.com/survey_responses/mobal-io-review-11023380)

### [ReviewBuzz](https://www.g2.com/products/reviewbuzz/reviews)

ReviewBuzz makes it easy for local service businesses to earn great online reviews on sites like Google, Facebook and more. Our unique process gamifies the review process for service teams by crediting reviews to the employees who served the customer, and then awarding them points. This empowers companies to recognize and reward great reviews and great customer service.

**Average Rating:** 4.3/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate ReviewBuzz?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind ReviewBuzz?

- **Seller:** [ReviewBuzz](https://www.g2.com/sellers/reviewbuzz)
- **Year Founded:** 2009
- **HQ Location:** Oceanside, US
- **Twitter:** @ReviewBuzz  
345 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=13d4422811dbfdbc6d62b5c1e89ee7592e08b41d9159b5c43dfd1bad2a98f571&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2283090%2F&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Small, 33% Medium

#### What Do G2 Reviewers Say About ReviewBuzz?

_AI-generated summary from verified user reviews_

##### Pros

- Users enjoy the **ease of use** with ReviewBuzz, finding it fun and engaging while boosting review generation.
- Users praise the **dramatic increase in reviews** with ReviewBuzz, transforming engagement and rewards for their teams.
- Users love the **simplicity and engagement** of ReviewBuzz, leading to a significant increase in reviews and rewards.

#### What Are Recent G2 Reviews of ReviewBuzz?

**["Great for anyone needing reviews"](https://www.g2.com/survey_responses/reviewbuzz-review-4457069)**

**Rating:** 4.0/5.0 stars

_— Verified User in Business Supplies and Equipment_

[Read full review](https://www.g2.com/survey_responses/reviewbuzz-review-4457069)

**["Fun, User-Friendly Platform That Boosted Our Reviews"](https://www.g2.com/survey_responses/reviewbuzz-review-11836833)**

**Rating:** 5.0/5.0 stars

_— wes m._

[Read full review](https://www.g2.com/survey_responses/reviewbuzz-review-11836833)

### [Surefire Local](https://www.g2.com/products/surefire-local/reviews)

Surefire Local provides business intelligence marketing software for small businesses helping them attract customers, grow profits, and maximize efficiency.

**Average Rating:** 4.6/5.0

**Total Reviews:** 57

#### How Do G2 Users Rate Surefire Local?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 6.7/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 6.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Surefire Local?

- **Seller:** [Surefire Local](https://www.g2.com/sellers/surefire-local)
- **Year Founded:** 2010
- **HQ Location:** Vienna, VA
- **Twitter:** @SurefireLocal  
2,027 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=05d7b64147d08b1e0266167c589a8ce373008e7d8196df70a6d692b97592797f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsurefire-local%2F&secure%5Burl_type%5D=linkedin_company_website)  
164 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Construction
- **Company Size:** 91% Small, 9% Medium

#### What Do G2 Reviewers Say About Surefire Local?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **exceptional support** from Surefire Local, enhancing their online presence and customer relationships.
- Users commend **Surefire Local's business growth support** , highlighting excellent service and increased quality leads from their new website.
- Users value the **exceptional customer service** from Surefire Local, highlighting their dedication and support throughout the process.
- Users commend Surefire Local for its **exceptional customer support** , highlighting caring, responsive managers who genuinely help resolve issues.
- Users find Surefire Local **easy to use and implement** , appreciating the outstanding features and supportive account management.

##### Cons

- Users are frustrated by the **poor customer support** , citing unprofessionalism and lack of response to inquiries.
- Users experience **poor communication** from account managers and lack lead generation support, making the service frustrating.
- Users report **horrible communication** from account managers, leading to frustration and dissatisfaction with the service.
- Users report **poor communication** and dissatisfaction with lead generation and high costs for Surefire Local's content creation.
- Users criticize the **high costs** of Surefire Local, exacerbated by poor communication and ineffective lead generation.

#### What Are Recent G2 Reviews of Surefire Local?

**["Best Account Rep EVER!"](https://www.g2.com/survey_responses/surefire-local-review-9404536)**

**Rating:** 5.0/5.0 stars

_— Jordan P._

[Read full review](https://www.g2.com/survey_responses/surefire-local-review-9404536)

**["Surefire local and account rep have helped us generate more Quality leads!"](https://www.g2.com/survey_responses/surefire-local-review-9575485)**

**Rating:** 5.0/5.0 stars

_— Jacob H._

[Read full review](https://www.g2.com/survey_responses/surefire-local-review-9575485)

#### What Are G2 Users Discussing About Surefire Local?

- [What is Surefire Local used for?](https://www.g2.com/discussions/what-is-surefire-local-used-for)

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[Browse Online Reputation Management Themes](/categories/online-reputation-management/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 3, 2024

Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities.

To qualify for inclusion in the Online Reputation Management category, a product must:

- Monitor online review sites for new and existing negative reviews
- Have a management platform to aggregate and interpret online reviews
- Create alerts and reports regarding a brand's current online reputation
- Provide forms or a vehicle to garner new online reviews

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## How Do You Choose the Right Online Reputation Management Software?

### What You Should Know About Online Reputation Management Software

### What is Online Reputation Management Software?

Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels.

In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof.

#### What Types of Online Reputation Management Software Exist?

Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit.

### What are the Common Features of Online Reputation Management Software?

Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews.

**Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics.

**Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing).

[**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies.

**Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising.

**Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences.

Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow)

### What are the Benefits of Online Reputation Management Software?

Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines.

**Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience.

**Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel.

**Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time.

**Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy.

### Who Uses Online Reputation Management Software?

Online reputation management software provides numerous benefits and features for both internal and customer-facing teams.

**Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating.

**Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics.

**Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions.

#### Software Related to Online Reputation Management Software

Related solutions that can be used together with online reputation management software include:

[Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers.

[Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization.

[Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software.

[Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO.

### Challenges with Online Reputation Management Software

Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges.

**Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards.

**Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews.

**Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug. 

### How to Buy Online Reputation Management Software

#### Requirements Gathering (RFI/RFP) for Online Reputation Management Software

Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process.

Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example:

- Does the company want to prioritize review generation or is reputation monitoring the primary objective?
- If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company.
- Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer.

#### Compare Online Reputation Management Software Products

**Create a long list**

Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation.

**Create a short list**

After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability. 

**Conduct demos**

All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona. 

#### Selection of Online Reputation Management Software

**Choose a selection team**

The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly. 

**Negotiation**

Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract.

**Final decision**

To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list.

### Online Reputation Management Software Trends

**Social media**

While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service).

**Natural language processing**

It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics).

### FAQs for Online Reputation Management Software

### Most Popular FAQs

#### Which Online Reputation Management Software has the best reviews?

Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms.
- [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale.

#### What is the top software for managing online business reputation?

The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place.
- [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale.
- [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously.
- [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights.

#### What is the best app for company reputation management?

The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go.
- [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform.
- [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences.

#### What are the most popular community management tools for online platforms?

Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include:

- [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement.
- [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web.

#### How do you manage your online reputation?

Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management).

### Small Business FAQs

#### What is the most affordable Online Reputation Management Software for SMBs?

For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort.
- [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth.
- [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model.

#### What is the best Online Reputation Management Software for startups?

Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools.
- [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations.

#### Which Online Reputation Management Software is the most user-friendly for startups?

For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up.
- [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly.

#### What Online Reputation Management Software do small businesses in service industries use most?

Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind.
- [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need.
- [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources.

#### How quickly can a small business get started with Online Reputation Management Software?

Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources.

### Enterprise FAQs

#### What is the best-rated Online Reputation Management Software for tech enterprises?

Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems.
- [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles.
- [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls.

#### What is the most reliable Online Reputation Management Software tool for enterprises?

Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team.
- [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations.
- [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations.

#### What is the best-reviewed Online Reputation Management Software for enterprise app integration?

Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments.
- [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints.
- [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard.

#### Which Online Reputation Management Software offers the best enterprise customer support?

For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators.
- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team.
- [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations.

#### How do enterprises measure ROI from Online Reputation Management Software?

Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs.

**Last updated on April 22, 2026**