Managed mobility services (MMS) support organizations in procuring, deploying, managing, and maintaining mobile devices and wireless networks employees use. These services are designed to help businesses manage the entire mobile device lifecycle while improving efficiency, security, and cost control.
MMS providers are commonly used by IT departments and telecom or operations teams to reduce the burden of day-to-day device management. These services often include device provisioning, logistics, repairs, help desk support, mobile expense optimization, and decommissioning. MMS solutions may integrate with or support other systems such as mobile device management (MDM) software, telecom expense management (TEM) services, and enterprise mobility management (EMM) software to offer a comprehensive approach to managing mobility at scale.
To qualify for inclusion in the Managed Mobility Services (MMS) category, a services provider must:
Provide support for mobile device procurement and provisioning
Offer mobile device lifecycle management (e.g., setup, repairs, replacements, upgrades)
Include end-user support such as help desk or technical assistance
Enable mobile expense management and carrier plan optimization
Support secure device decommissioning or recycling processes
Deliver services through internal platforms, third-party software, or manual processes