Best Live Chat Software - Page 31

EasyChatWidget

EasyChatWidget is an AI-powered website chat widget that automatically trains itself by scanning your website. Simply enter your website URL, and the platform crawls your pages, documentation, FAQs, pricing, blogs, and help center to build a custom AI knowledge base in minutes—no manual training required. The AI assistant provides instant, multilingual answers to website visitors 24/7, captures leads, routes complex conversations to human agents, and helps businesses increase conversions while reducing support workload. Users can also upload PDFs, Word documents, and text files to expand the AI's knowledge beyond their website. EasyChatWidget installs with a single JavaScript snippet and works with WordPress, Shopify, Webflow, Wix, Squarespace, React, Next.js, Magento, BigCommerce, and custom websites. The platform includes conversation analytics, email and WhatsApp notifications, human handoff, and customizable branding. Ideal for SaaS companies, e-commerce stores, agencies, and businesses of all sizes looking to automate customer support, improve visitor engagement, and convert more website traffic into customers.

ebotify

eBotify is an AI-driven conversational bot-building platform to create tailor-made chatbots for Lead generation, Live chat support, Interactive Landing Pages, Surveys, Enquiries, Appointments, Feedback and Suggestions for businesses across different industrial domains such as taxi and transportation, beauty salons, hospitality, construction, real estate, education, eCommerce, etc. eBotify provides 24/7 assistance to its users at no extra cost.

EdgeTier

Are you tired of excel sheets, pivot tables, reading transcripts, filling QA forms, building custom dashboards, to find answers to "what is going on in my contact centre"? You've come to the right place. The EdgeTier Conversational Intelligence and Support Platform helps Customer Support teams uncover the missed insights in their support and survey messages, react faster to emerging customer issues, and have the data they need at their fingertips to make decisions, positioning the contact centre as a strategic hub of insights for the entire company. Global Brands like Abercrombie & Fitch, CarTrawler, TUI Travel, and Ryanair use EdgeTier to process millions of customer messages, boost NPS, CSAT and first contact resolution scores, as well as improve overall efficiency. Having 24/7 insights into customer attitudes, helps you understand customer issues, detect emerging conversational trends in real time, and improve agent performance. Key functionality: - Real-time integrations with every customer contact centre system - Proactive AI alerting with real time detection of unforeseen customer issues - Automated Agent QA performance reports and analysis - Automatic tagging of customer messages and surveys - Get real-time alerts for critical customer interactions (set up in advance) - Sentiment analysis and emotion detection of all your customer and agent interactions - Real-time reporting and KPI analysis - AI assisted chat and email handling EdgeTier seamlessly integrates with existing customer support systems without needing any IT time, and monitors customer conversations 24/7 in multilingual environments, as well as providing prompts to support agents speaking to customers.

Average Rating: 4.5/5.0

Total Reviews: 30

Egentify

Egentify is an AI customer service agent for Shopify and WooCommerce stores that resolves support conversations instead of just answering them. Connected to your store, it looks up orders in real time, processes refunds under your policies, updates shipping addresses, and answers product and policy questions — on live chat, voice calls, and email, around the clock. Anything it cannot resolve is handed to your team as a ticket with the full conversation attached. Merchants install Egentify themselves in one click from the Shopify App Store or the WordPress plugin directory; there is no code to add and no onboarding program to complete. Pricing is flat-rate: a free-forever plan (50 conversations a month, no credit card), then Starter at $39/mo, Growth at $149/mo, and Scale at $399/mo — no per-resolution charges.

ELMA365

ELMA365 is a low-code BPM platform that helps businesses accelerate digital transformation and innovate faster. With ELMA365 you can deliver enterprise-grade apps and automate processes with little to no coding. ELMA365 integrated applications cover all your business needs: • Lead and Sales Management; • Content and Document Management; • Compliance Management; • HR Services; • Customer Service Management and more. The Business Process Management app allows non-technical users to effortlessly create even the most complex business processes. Drag-and-drop process designer provides simplicity for modelling and accelerates the implementation of changes. Built-in monitoring tools help find bottlenecks and improve overall company’s performance. The Lead and Sales Management app introduces a holistic approach to customer relationships management and sales. The whole process is automated and managed from the lead acquisition to closed deal, including processing of documentation and post-sale service. The Content and Document Management app facilitates document management and electronic data exchange, all powered by a BPM engine. The Compliance Management solution lets your business stay compliant with standards and regulations without wasting effort on custom enterprise application development.

Average Rating: 4.5/5.0

Total Reviews: 31

Eloquant

Eloquant Cloud CX platform is a partner committed helping European companies to manage, orchestrate, measure and improve their conversations with their customers thanks to an extended Cloud Contact Center and Voice of Customer Solution (#CCaaS #VoC). We provide all the different modules to provide the right and innovative tools to serve the Customer Experience Voice telephony (PABX & VoIP), Digital channels (Email, Livechat, Messaging, Social media), Video, Chatbot, VoiceBot Customer and Empoyee satisfaction survey Semantic AI, Quality Management, Recording, API-based, CRM and UCaaS connectors. Our key differentiators are to propose : - an all-in-one solution (Eloquant is Telecom Operator, Editor, Integrator and a tailor-made approach at each stage of the project) - Security & Data Privacy with European private-cloud with GDPR compliancy and our solutions are Certified ISO 27001 and ISO 27701 - CSR-engaged : our company is committed to a be socially responsible in his culture and we have a CSR approach in our development.

Average Rating: 4.5/5.0

Total Reviews: 1

Emildon

Emildon Live Chat helps online shops turn browsers into buyers. Add the chat widget to your website and shoppers can message your team with questions about sizes, stock, delivery or returns, without leaving the page. Your team answers every chat from one shared inbox, so nothing slips through the cracks and customers get quick, friendly answers. Live Chat works alongside Emildon CRM, so each conversation can become a contact or a deal in your sales pipeline. It’s simple to set up, fits small teams as well as growing ones, and gives your shop the personal touch that builds trust and repeat customers. Start chatting with your customers today.

Emporiqa

Emporiqa is AI chat that sells before the purchase and serves after it. A shopper types "headphones for work, noise cancelling, under 200, USB-C" into your store. Your search returns everything with "headphones" in the title. The shopper scrolls, gives up, and leaves. Before the purchase, Emporiqa finds products in your own catalog from a description or a photo, compares two or more and says which fits (real prices, stock), and adds the choice to the cart inside the chat. Checkout stays on your store. Ask it for something your store does not sell and it says so, then shows what you do carry. Proactive messages on the pages you choose start the conversation. After the purchase, it answers delivery, returns, sizing and payment questions from your own store pages, and shows order status on an order card (order number and email, or a signed-in shopper). Ready-made store rules collect requests such as returns, cancellations and invoices in the chat and email them to your team. The chat never refunds, cancels or changes an order itself. When a shopper needs a person, your team takes over the chat. Any team member can step into any live conversation from the dashboard, and the chatbot holds back while one of you is in there. Handoff alerts reach you by email, Slack, Teams, Discord or Google Chat. Your teammates can put their own name and photo on their replies, instead of your store mark. Outside the business hours you set, the chatbot carries on helping. Every team member is included, with no per-seat fee. A conversation is billed once, when a shopper writes their first message, so bringing in a person adds no second charge. Every conversation is saved and reviewable on your dashboard. You also get shopper ratings, a list of questions the chat could not answer, promoted products for merchandising, and chat-attributed revenue so you can see which chats led to purchases. It answers in your shopper's language, including when the catalog is in another one. Official plugins for WooCommerce (WordPress.org), Magento 2 / Adobe Commerce (Adobe Commerce Marketplace), PrestaShop (PrestaShop Addons), Drupal Commerce (drupal.org) and Sylius (Sylius Addons), plus Shopware 6 via Composer and GitHub. Any other platform connects through the API. Your first ~100 conversations are on us ($25 signup credit), then $0.25 per conversation. No monthly fee, no seat fees, no card needed to start, AI costs included, and you set a monthly limit. Prices exclude VAT. EU company (Bulgaria), hosted in Germany, no training on your data. GoCustom, a PrestaShop store with 4,000+ products, reviewed it on Trustpilot as "Helping us support customers 24/7". Demo video (EN): https://www.youtube.com/watch?v=y7ARSIUxuXI Live demo: https://demo.emporiqa.com

Engage Beast AI

Engage Beast is an AI-powered messaging platform built for businesses drowning in social media conversations. It unifies all your DMs, comments, and ad replies from Instagram, Facebook, WhatsApp, TikTok, and more — into one clean inbox. Engage Beast doesn’t just organize the chaos — it replies for you, instantly and on-brand. Whether you're a solo brand or managing multiple accounts, Engage Beast helps you stop losing leads, improve customer response time, and finally stay on top of your messaging game.

Average Rating: 5.0/5.0

Total Reviews: 2

Enginemailer

Enginemailer is a customer messaging platform that brings outreach campaigns and conversations together, helping businesses reach customers at scale and continue engaging them one-to-one. Our email offering supports businesses with marketing campaigns, transactional notifications and automated sequences. Enginemailer Conversations provides a central inbox to manage customer interactions across multiple channels, while the AI Agent helps businesses automate replies and respond to customers around the clock. Designed for individuals, small businesses and growing teams, Enginemailer combines ease of use with enterprise-grade reliability, security and scalability. This gives businesses an accessible way to strengthen customer engagement, with the flexibility to scale their communications as they grow. Key Features and Benefits 1. Grow and Manage an Unlimited Subscriber Base Manage unlimited subscribers without being charged based on the size of your contact database. Import and organise contacts with intelligent import tools, maintain list quality with automated email cleansing and segment subscribers into targeted groups for more relevant communication. Businesses can also grow their subscriber base through landing pages, online forms, AI Card Scanner and AI-powered conversations, helping turn new enquiries into subscribers that can be nurtured over time. 2. All-in-One Email Solution Manage marketing campaigns, transactional emails and autoresponders within one platform. Create professional email campaigns using ready-made templates and an intuitive drag-and-drop email editor, personalise content for different audiences and use AI Content Generator to quickly create relevant email copy. Set up autoresponders to improve customer experience, and connect your backend systems through APIs to send confirmations, notifications and other system-generated communications. 3. Reach Customers with WhatsApp Marketing Extend your marketing beyond email with WhatsApp campaigns via the official WhatsApp Business API managed directly within Enginemailer. Send marketing broadcasts using approved WhatsApp message templates and reach customers through a channel designed for timely, direct communication. WhatsApp marketing gives businesses another way to engage their audience at scale while managing campaigns alongside their other customer communications. 4. Manage Customer Conversations Across Multiple Channels Enginemailer Conversations brings customer enquiries from multiple platforms and channels into a shared inbox where teams can manage and respond from one place. Multiple team members can collaborate on customer interactions, maintain visibility across conversations and provide a more consistent customer experience. All Conversations plans include unlimited inbound messages, so businesses can receive customer enquiries without worrying about message limits. 5. Automate Conversations with an AI Agent Add on an AI Agent to respond to customer enquiries 24/7 across your conversation channels. The AI Agent can learn from your business FAQs and documents, answer common questions, collect customer details and hand conversations over to your team when human assistance is needed. Customer information collected during conversations can also be added to relevant subscriber segments, helping businesses turn enquiries into subscribers they can continue engaging through future campaigns. 6. Understand and Improve Campaign Performance Track email delivery, opens, clicks, subscriber engagement and other campaign metrics through integrated reporting and analytics. Monitor delivery failures, understand how audiences respond and use A/B testing and performance insights to improve targeting, content and future campaigns. 7. Connect with Thousands of Apps and Business Systems Integrate Enginemailer with thousands of applications through low-code and no-code platforms such as Zapier, Make, n8n and Pabbly, or connect it with your existing systems using REST APIs and webhooks.

Average Rating: 4.6/5.0

Total Reviews: 43

Enterprise Bot Live Chat

Host your live chat on your website, app or other platforms like Skype for Business, Facebook Messenger, Twitter, Slack, Genesys chat, Intercom and more, to ensure seamless, channel-agnostic experiences.

Estos LiveChat

Euro Support

An innovative platform offering global online support powered by AI translation. With seamless live chat and an intuitive ticketing system, communication knows no boundaries.

EvoAI

EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversational Commerce Platforms, conversational support with customer service automation and 24/7 customer self-service, and AI Search. One shopper profile across chat, email, SMS, WhatsApp, and Facebook Messenger. Also one of the few Digital Customer Service Platforms built for DTC: modern help desk, brand-native live chat, conversational marketing, and social customer service. One inbox, one memory. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, or Help Scout, or run EvoAI native. Free trial for any-size brand. 30%+ CX cost reduction on signup. Live in days. Built on Blotout. Trusted by 1,300+ DTC brands including Plug.tech, Beard Struggle, Oakcha, and Caden Lane.

Falkon Chat

Falkon Chat is a secure, AI-enhanced live chat platform that empowers businesses to engage customers in real time, streamline support operations, and drive conversions from a single, unified dashboard. Designed for support, sales, and growth teams, Falkon Chat combines real-time messaging with automation, customization, and actionable insights, helping companies deliver fast, personalized interactions that boost satisfaction and loyalty. With Falkon Chat, websites transform into active engagement hubs. Teams can proactively initiate conversations, respond instantly to visitor questions, and guide prospects through the buying journey. Customizable chat widgets allow the interface to reflect your brand’s identity, while automation rules reduce repetitive manual tasks like greetings, routing, and inquiry categorization. Falkon Chat supports advanced team workflows through features like intelligent agent assignment. Chat transcripts and scheduled reports keep stakeholders informed on key performance metrics like response times, chat volume, and customer satisfaction trends. The platform’s omnichannel capabilities let teams manage conversations from multiple channels in one place, eliminating the need to switch between tools. Unlimited conversation history and visitor activity tracking ensure agents have full context to provide informed support, increasing both efficiency and conversion potential. Whether you’re a small business aiming to improve customer responsiveness or an enterprise seeking a scalable, secure chat solution, Falkon Chat delivers powerful functionality in a user-friendly package, with a streamlined setup and flexible pricing that grows with your business.