Emporiqa

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Emporiqa is a chat assistant designed for online stores. It syncs your product catalog via webhooks and provides customers with natural language product search, customer support from your own content, order tracking, and in-chat cart operations. The search engine combines vector embeddings with BM25 keyword matching to handle both descriptive queries ("gift for someone who likes cooking") and exact lookups (SKUs, brand names). Cross-encoder reranking ensures the most relevant products surface first. Works across 65+ languages with cross-language search — no translation layer needed. Available integrations: Drupal Commerce (official module on drupal.org), Magento 2 / Adobe Commerce, PrestaShop, Shopware, Sylius (official plugin on Packagist), and WooCommerce. Any platform can connect via the webhook API. Stores bring their own LLM API key (OpenAI, Anthropic, or DeepSeek). No per-message fees, no hidden markup on API costs. The analytics dashboard shows conversion attribution from chat sessions to completed purchases.