Best Live Chat Software - Page 28

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 502

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 102,800+ Authentic Reviews
  • 502+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, Podium, WhatsApp Business Platform, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio)

Fieldsta

Fieldsta is lead response and customer support software that automates engagement with inquiries while maintaining human oversight. The platform answers new leads within one minute and provides support through a website chat interface that operates around the clock. Fieldsta responds only with information provided by the business, escalating conversations to human agents when inquiries exceed documented facts. Installation requires a single line of HTML code, and the chat bubble can be customized to match brand colors and communication style. When escalation occurs, visitor email addresses are captured to enable follow-up. Monthly reports deliver metrics on conversation volume, messages handled, after-hours responses, and warm leads generated. The software escalates binding commitments such as refunds or delivery dates to prevent misinformation. Businesses can deploy lead response functionality, customer support functionality, or both.

Who Is the Company Behind Fieldsta?

FoxChat

Install in 3 minutes. Learns from your help pages. Remembers every visitor. Blocks 99% of spam. Shows users where to click.. User remembrance Returning visitors get a personalized greeting. "Hey! Last time we talked about setting up your first scan. Did that work out?" DOM-aware guidance Instead of saying "Click Settings," the widget highlights the actual Settings button on their screen and scrolls to it. Frustration detection Detects when users are frustrated — repeated questions, rapid messages, negative tone — and adapts automatically.

Who Is the Company Behind FoxChat?

GhostChat

Who Is the Company Behind GhostChat?

  • Seller: GhostChat
  • Year Founded: 2013
  • HQ Location: Bucaramanga, CO
  • LinkedIn® Page: co.linkedin.com
    16 employees on LinkedIn®

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How it works

Grux

Grux is a Google Workspace task management, shared inbox, and workflow platform that turns Gmail and Google Chat conversations into structured, trackable work. Teams running on Google Workspace often coordinate work through Gmail threads, Google Chat messages, shared Drive folders, and informal conversations. Requests arrive through email or chat, but ownership, status, and workflow are rarely defined. As organizations grow, work becomes harder to track, follow-ups become manual, and execution depends on memory rather than systems. Grux solves this by adding task management and workflow structure directly inside Google Workspace. Using the Grux Chrome extension, teams can convert Gmail messages and Google Chat conversations into trackable tasks, assign ownership, define workflow stages, and maintain shared visibility across projects without switching tools. Instead of moving work into a separate project management platform, Grux enables teams to manage tasks and workflows directly inside Gmail and Google Workspace. Grux also functions as a collaborative shared inbox for teams managing high volumes of communication. Incoming requests from clients, teammates, and partners can be routed through defined workflows, assigned to the right owners, and tracked through completion. This makes Grux useful for operations teams, professional services organizations, and customer support teams looking for a shared inbox for Gmail or a help desk workflow built on Google Workspace. Grux connects execution directly to the files and conversations that created the work. Teams can link Google Drive documents to tasks, collaborate through shared views, annotate screenshots, and record short walkthroughs when additional context is needed. By linking conversations, files, and task tracking together, Grux prevents work from getting lost across inboxes, chat threads, and documents. Many organizations rely on multiple disconnected tools to manage task tracking, shared inboxes, internal coordination, documentation, and customer communication. Over time this creates SaaS sprawl, where different teams adopt overlapping software that increases cost and operational complexity. Grux consolidates these workflows into a single execution system built directly on top of Google Workspace. Organizations often use Grux to replace lightweight task managers, shared inbox software, internal help desk tools, and coordination platforms. By centralizing work inside Gmail, Google Chat, and Google Drive, teams can manage projects, requests, and communication without introducing additional software layers. Designed for organizations running on Google Workspace as their operational backbone, Grux improves visibility, accountability, and coordination by turning everyday communication into structured work.

Who Is the Company Behind Grux?

GullChat

Gullchat is a free international intelligent online customer service system: providing help to customers with technologies such as instant messaging, audio and video, AI robots, big data, and work orders, one-click connection to Facebook, Shopify, WordPress, App, web pages, Mailchimp and many other popular apps.

Who Is the Company Behind GullChat?

HaloCSM

HaloCSM is a type of customer service software that helps support teams manage, track and resolve customer enquiries across multiple communication channels from a single system. It is developed by Halo Service Solutions, a software company headquartered in the United Kingdom, and is used by organisations that support external customers rather than internal employees. Customer service software, also referred to as help desk software or customer support ticketing software, centralises incoming customer contact into a shared queue so that agents can respond consistently and managers can measure service performance. HaloCSM is commonly adopted by B2B software companies, financial services firms, retailers, universities, healthcare providers and public sector organisations. Most implementations replace a shared email inbox, a legacy help desk tool, or several separate point solutions used across different channels. Core capabilities of HaloCSM include: Omnichannel ticketing. Email, live chat, telephone, WhatsApp, social media and web forms feed into a single queue, with a unified customer history available to every agent regardless of the channel used. Customer self service. A brandable customer portal provides a knowledge base, ticket logging and ticket tracking, with AI powered search that allows customers to resolve common questions without contacting an agent. AI agents and automation. AI agents resolve routine enquiries end to end, and assistive features cover response drafting, conversation summarisation, sentiment analysis and automated ticket categorisation. Workflow and SLA management. A configurable workflow engine handles routing, escalation, approvals, custom fields and service level agreement tracking, and is configured by the customer's own team rather than through vendor professional services. Reporting and analytics. Dashboards and reports cover CSAT, first contact resolution, response and resolution times, agent performance, channel volume and open ticket backlog. HaloCSM is available as a cloud hosted service or installed on the customer's own infrastructure. Cloud hosting is offered with data residency options including the United Kingdom, United States, European Union and Australia. Licensing is per agent, with functionality included in the licence rather than divided across pricing tiers, and AI resolution is included rather than charged as a separate per resolution fee. Points of difference prospective buyers commonly evaluate: Internal IT support and external customer service can run on one platform, as HaloCSM shares an underlying platform with HaloITSM, HaloPSA and HaloCRM. Self hosted deployment is supported alongside cloud AI usage is not metered per resolution Configuration does not require paid professional services HaloCSM integrates with Microsoft 365, Microsoft Entra ID, Microsoft Teams, Salesforce, Slack, common telephony platforms and single sign on providers, and provides a REST API for custom integration.

Who Is the Company Behind HaloCSM?

Hatchium AI

Hatchium AI is a customer conversation platform for businesses that sell and support on WhatsApp, Instagram, and Facebook Messenger. Teams get a shared inbox with assignment, collision detection, internal notes, and quick replies, so several agents can work one WhatsApp number without missed or duplicate replies. An AI chatbot learns your products, policies, and documents, answers routine questions around the clock, and hands over to a human when a conversation needs one. For e-commerce, Hatchium connects to Shopify in one click: abandoned cart recovery messages with one-tap checkout links, cash-on-delivery confirmation with automatic cancellation of unconfirmed orders, order and delivery notifications, and customer sync. Campaigns, scheduled reminders, voice calling, multi-number sub-accounts, analytics, and CSAT round out the platform. Message costs are passed through at Meta's official rates with zero markup, and plans start at $29 per month with a free trial.

Who Is the Company Behind Hatchium AI?

HaveFunnels

HaveFunnels is an omnichannel customer-engagement platform that unifies every conversation your business has—across WhatsApp, Instagram, Facebook Messenger, web chat, email and SMS—into a single AI-powered workspace. Built for high-growth B2B & B2C companies, it replaces a patchwork of point tools with one inbox, one automation engine and one analytics layer, so teams never miss a lead and customers always get fast, contextual responses.

Who Is the Company Behind HaveFunnels?

HelpForShopping

HelpForShopping offers a live chat solution for e-commerce sites, designed to engage visitors in real time, provide personalized product suggestions, and reduce product returns, all while enhancing customer satisfaction. With features that increase conversion rates, build loyalty, and offer quick support, HelpForShopping is ideal for businesses looking to optimize their online customer experience. Why Choose HelpForShopping’s Live Chat Widget? Increase Conversion Rates HelpForShopping’s live chat widget enables agents to engage directly with visitors, making it easy to convert browsing into purchases with real-time product recommendations and quick answers to customer inquiries. • Real-time product suggestions • Direct interactions to reduce purchase hesitation • Track chats that lead to sales to analyze agent performance Reduce Product Returns By providing detailed information and personalized advice at the time of purchase, HelpForShopping helps customers make informed choices, reducing the rate of product returns. • Expert support to help customers choose the right product • One-click FAQ responses for common questions • Better understanding of customer needs to prevent purchasing errors Enhance Trust and Customer Loyalty HelpForShopping helps build long-lasting relationships with customers by recognizing returning visitors, allowing them to revisit suggested products, and offering personalized benefits to loyal customers. • Identify returning visitors and continue previous conversations • Registered users can access a list of previously suggested products • Increased loyalty by tracking and addressing customer preferences Provide Faster, More Efficient Support Designed for quick, efficient responses, HelpForShopping offers one-click FAQ replies and customized chat options. Agents can specialize by product category, optimizing response times and the customer experience. • Quick reply system with one-click FAQ responses • Category-based agent assignment for targeted expertise • Options for visitors to change agents or categories during the chat Additional Features: Expert Community Addon With the Expert Community Addon, go beyond agent-based chat by inviting your top customers to become brand ambassadors and product experts. This growing community provides around-the-clock support, assisting visitors even outside regular hours. • Brand Ambassadors: Engage your best customers to answer visitor questions • 24/7 Support: Experts are available evenings and weekends • Shared Success: Experts earn commissions only on conversions generated through their chats, aligning their success with yours Simple and Fast Integration HelpForShopping’s widget is easy to set up with no coding required, and it’s available as a plugin for WordPress, with Shopify and Odoo plugins coming soon. Get HelpForShopping up and running in minutes to enhance sales and customer support. • Easy setup with the WordPress plugin • Shopify and Odoo plugins coming soon • Installation guide included for quick activation HelpForShopping, backed by the European Union, empowers businesses to optimize e-commerce performance through intelligent live chat and an engaged expert community, enhancing sales and customer satisfaction.

Who Is the Company Behind HelpForShopping?

Heyy

Heyy is an AI employee platform that handles customer conversations across WhatsApp, Instagram, Facebook, and Live Chat. It autonomously manages repetitive interactions while intelligently escalating complex cases to your human team. By deploying AI employees across your messaging channels, you can automate 80% of customer conversations - including order status, FAQs, bookings, and lead qualification -while ensuring the 20% requiring human judgment are seamlessly handed off to your team with full context preservation. The platform provides a unified inbox across all channels and scales instantly without hiring or training delays. Beyond AI conversations, Heyy includes campaigns, a mini CRM, and advanced automation builder that lets you create complex scenarios combining AI responses, predefined message flows, and human agent handoffs. You're not limited to AI-only interactions - design multi-step journeys where AI handles initial engagement, automated flows deliver targeted messages, and your team steps in for high-value conversations. This flexibility enables sophisticated customer communication strategies that adapt to each interaction's complexity.

Who Is the Company Behind Heyy?

HiperMe!

HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind HiperMe!?

  • Seller: HiperPBX
  • Year Founded: 2006
  • HQ Location: Ciudad Autónoma de Buenos Aires, AR
  • LinkedIn® Page: www.linkedin.com
    35 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About HiperMe!?

AI-generated summary from verified user reviews

Pros
  • Users value the seamless CRM integration of HiperMe!, enhancing their workflow and streamlining processes.
  • Users value the easy integrations of HiperMe!, enhancing connectivity with other business applications effortlessly.
  • Users value the integration capabilities of HiperMe!, enhancing their workflow with seamless connections to other applications.

What Are Recent G2 Reviews of HiperMe!?

Hive Support

Hive Support is a powerful, flexible, and easy-to-use WordPress helpdesk plugin designed to streamline customer support and enhance user experience. Whether you're managing a small business or a large enterprise, Hive Support offers a complete suite of tools to ensure your customer queries are addressed efficiently. Packed with essential features like ticketing systems, live chat, email piping, AI-powered chatbots, and automated workflows, Hive Support provides everything you need to handle customer requests in one intuitive dashboard. Designed with scalability in mind, it’s suitable for businesses of all sizes and integrates seamlessly with major WordPress themes, WooCommerce, and other popular plugins. With Hive Support, you can: -Manage tickets effortlessly through an organized interface. -Provide 24/7 customer assistance with AI-driven chatbots. -Enable real-time communication with live chat functionality. -Automate responses to routine queries, saving time and resources. -Built for WordPress, Hive Support is fully customizable and optimized for performance, ensuring fast response times and a seamless user experience. Why Choose Hive Support? Affordable Pricing with Pro and Free versions to meet any budget. Easy Setup with user-friendly interfaces and extensive documentation. Complete Control over your data with a fully self-hosted WordPress solution. Continuous Updates and dedicated support to keep your helpdesk running smoothly. Experience a new level of customer satisfaction with Hive Support—your all-in-one helpdesk plugin for WordPress.

Who Is the Company Behind Hive Support?

  • Seller: WPCommerz
  • Year Founded: 2020
  • HQ Location: Dhaka, BD
  • Twitter: @wpcommerz
    92 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Human Live Chat Management For Leads & Sales

Our brilliant & resourceful agents help you convert more prospects into customers through a 24/7 human live chat presence Available 24/7: Generate leads & support your clients on their time. Personal Account Manager: You’ll be assigned a personal account manager to ensure partnership success. Conversational Marketing Team: Our team strategizes ways to engage your audience and constantly optimizes chat flows to make your visitors progress faster through the customer journey. Constant Collaboration: We want to work with you, not for you. We believe in brutally honest relationships that are built on trust. Monthly Reports: Be confident in your investment by knowing exactly how many CQL’s (conversation qualified leads) you generated each month. CRM Integration: We send leads and support tickets directly to your CRM so you never miss an opportunity.

Who Is the Company Behind Human Live Chat Management For Leads & Sales?

IntelAgent

IntelAgent is a multi-award-winning citizen and customer service automation platform that leverages chatbots, voice assistants, data analytics, and machine learning to help the Public Sector deliver better, faster, cheaper access to public services across any digital channel, anytime and in any language. Your citizens and customers expect more channel choice than ever before. Reimagine your citizen services by being where they need you; web, Messenger, Whatsapp, Alexa, Google Home, Twitter, SMS, email, in-app… you name the channel and our bots will be there. Our bots do the ordinary so your teams can do the extraordinary. But sometimes, only a human will do. No problem! ‘Switch’ allows your agents to jump into a conversation whenever they’re needed. They’ll get handed the info they need to make the handover seamless, and when they’re done they can switch back to bot mode at the tap of a button. Easy!

Who Is the Company Behind IntelAgent?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026