Chatbot helps in finding details of our day to day problems. It can help new joiners in an organization to get hold of processes in the company. It can help plan your tour based upon your input and liking etc. Review collected by and hosted on G2.com.

It cannot answer like an AI. If you give a chatbot something new, then it might give waivered answers and will not be able to guide the person to his answer. This affects big organization customer experience who use chatbots. Review collected by and hosted on G2.com.