Best IT Service Management Tools - Page 7

ufix.cloud

Average Rating: 5.0/5.0

Total Reviews: 2

US Cloud

US Cloud is the only Gartner-recognized independent third party providing a legitimate, full replacement for Microsoft Premier & Unified Support. (See Aug 2021 Gartner Market Guide for Independent third-party Support for IBM, Oracle, SAP, and Microsoft). US Cloud offers: 30% to 50% savings vs. Unified Support FASTER Initial Response, Sr. Engineer Engagement, and Time-to-Resolution (all severities) Financially-backed Service Level Agreements (SLA’s) Senior Microsoft-certified engineers staffed around the clock (Level II – Level IV / DSE) 100% US-based, domestic engineers. ZERO offshore – Support Sovereignty 85% of tickets resolved in-house, including cloud technology like Azure and O365 Managed Microsoft escalation available through priority Microsoft Premier Support for Partners True Technical Account Managers (TAM) vs. MSFT Customer Service Account Managers (CSAM)

Average Rating: 5.0/5.0

Total Reviews: 2

Atomicwork

Atomicwork is a modern service management platform powered by AI. Atomicwork empowers enterprises to deliver fast and scalable internal support for their employees on modern collaboration platforms like Microsoft Teams and Slack. Atomicwork connects employees, internal processes, and business systems, enhancing efficiency in support, service, and operations.

Average Rating: 4.0/5.0

Total Reviews: 1

Automate101

Automate101 deliver a new level of automation for the delivery of IT services. Our products are powerful IT cloud services management solutions that simplify the delivery of complex IT services to end users. Empower your customers and IT teams and add real value to your business, while our software automates the administration of your managed cloud services.

Average Rating: 4.0/5.0

Total Reviews: 1

Deepser

Deepser is a modern ITSM software with an interactive web interface. It allows you to manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations. Available Cloud and On Premise. All features are included in the low cost of the license: It is convenient and tailored to your needs.

Average Rating: 5.0/5.0

Total Reviews: 1

Faronics Cloud

Faronics is a Canadian software company headquartered in Vancouver, with a global footprint spanning over 150 countries. Established in 1996, Faronics has been at the forefront of delivering IT management and security solutions for organisations with shared computing environments. Our products are trusted by thousands of schools, libraries, and businesses worldwide to simplify endpoint control, reduce IT costs, and improve user experience. Faronics Cloud is a centralised platform that delivers a comprehensive suite of services for endpoint management, security, and control. It includes solutions such as Deep Freeze for system restore, Software Updater for automated application updates, WINSelect for policy enforcement, device monitoring, power management, and much more. Everything is managed via a cloud-based console, accessible from any browser, allowing IT teams to oversee and control their entire network remotely and securely. The primary value of Faronics Cloud lies in its ability to streamline IT operations and reduce the time and effort needed to manage multiple endpoints. It is especially powerful in environments with high user turnover or shared devices, such as schools, universities, and training centres. By automating routine tasks, enforcing policies, and ensuring system consistency, Faronics Cloud helps IT teams stay proactive, reduce downtime, and maintain secure, standardised computing environments with minimal manual intervention.

Average Rating: 4.8/5.0

Total Reviews: 4

HCL BigFix Service Management

HCL BigFix Service Management is an AI-powered enterprise service management platform that streamlines incident, request, problem, change, and asset management through no-code workflows for fast, user-friendly onboarding. The platform leverages intelligent automation, AI-driven insights, and seamless third-party integrations to improve operational efficiency, reduce costs, and elevate overall service management maturity. It also offers advanced security, anytime-anywhere accessibility, and scalability to support organizations of all sizes. With built-in risk analysis and mitigation capabilities, HCL BigFix Service Management ensures strong governance and control. Its secure multi-tenancy architecture is purpose-built for shared hosting and multi-cloud environments, delivering robust data segregation across tenants, processes, configurations, transactions and support teams, making it well suited for both enterprises and Managed Service Providers (MSPs).

Average Rating: 4.0/5.0

Total Reviews: 1

i-net HelpDesk

i-net HelpDesk is a web-based service management solution for internal IT support, ITIL-based service desks, and external customer service. It brings tickets, knowledge, and assets into a shared environment that teams can adapt to their support processes. Users work in the browser, including on mobile devices, without a separate client installation. Key Features and Functionality: • Ticket Management: Configurable forms, automated assignment, and Kanban boards organize requests. Processes and approval workflows coordinate the steps needed to resolve a ticket. • ITSM and SLAs: Incident, Problem, and Change Management link related work, while SLA-based priorities, deadline tracking, and automatic escalation help teams manage service commitments. • Knowledge and Assets: The knowledge base provides end-user self-service and reusable answers. Asset management links devices with users and tickets, providing context for support decisions. • AI and Communication: Optional AI provides summaries and suggested replies, and assists with knowledge base articles. The Messengers plugin brings Telegram, WhatsApp, Instagram, and Facebook Messenger requests into ticket processing. • Calendars and Documents: Personal, shared, and external calendars support appointment planning. The Euro-Office plugin enables Office files to be viewed and edited in Tickets, Drive, and inventory. • Reporting and Automation: Dashboards include mean time to resolution (MTTR) and first-contact resolution (FCR). Ad hoc reports, WebAPIs, and time- or event-based Task Planner actions support analysis and integration. Primary Value and User Solutions: Teams can follow requests from intake to resolution, connect incidents with known problems and assets, and make support knowledge available to colleagues and customers. The named-supporter license allows an unlimited number of supported users. Deployment is available on an organization's own Windows, Linux, or macOS server or hosted by i-net software GmbH in Germany. Version 26.10 extends daily support work with Kanban, messenger channels, calendars, Office editing, and additional service metrics.

Average Rating: 4.0/5.0

Total Reviews: 2

Issuetrak

At Issuetrak, we’re dedicated to helping organizations achieve greater customer success with ticket tracking. If you’ve struggled to keep important user requests from slipping through the cracks, Issuetrak is here to help. We specialize in help desk, issue tracking, workflow, customer support, and complaint management. And with easy onboarding, custom configuration, and ongoing 99% rated support, your teams will be sure to knock out support requests and master workflow success. Our customizable software is a fit for hundreds of different industries and usages, from customer support to compliance to change management. Issuetrak helps businesses like yours track tickets, issues, and requests from submission to resolution and make sure no request gets lost or misplaced. Streamline your day-to-day processes and operations with workflow and reporting tools that bring visibility and accountability to your team. With Issuetrak you’ll cut down on wasted time and money, improve customer service, and increase communication among team members. Automation, Reporting, Custom Forms, Alerts, Workflows, and More: Automation that helps your team work faster and smarter Easy, omnichannel issue submission via email, mobile, web portal, or webform At-a-glance dashboard metrics plus detailed, customizable reporting Custom forms and user-defined fields to fit your unique organization Task management and workflow branching to keep everyone on track Add-on modules to meet specific needs: Asset Management for storing and reviewing information on your team’s assets Active Directory integration for improved organization and security Billing module for generating invoices, inputting billable time, and more Surveys module to gather and implement customer feedback and improve customer success!

Average Rating: 4.1/5.0

Total Reviews: 63

PrimeOps

PrimeOps is IT management software designed to deploy, migrate, and optimize IT operations platforms. The software streamlines transitions from legacy systems like FreshService, ManageEngine, ConnectWise, Kaseya, and NinjaOne. PrimeOps integrates remote monitoring, endpoint management, and alerting systems within a unified dashboard. The software automates helpdesk operations, service workflows, and patch management. Endpoint security and mobile device management capabilities help maintain system integrity. Network monitoring and remote access tools provide visibility across multiple sites. Professional services automation features support invoicing and contract management functions. Implementation architects work with organizations to develop migration strategies. The platform facilitates data transfers from existing systems. PrimeOps provides support throughout the implementation process and continues assistance as organizations scale their operations.

Average Rating: 5.0/5.0

Total Reviews: 1

Request Tracker

Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.

Average Rating: 3.8/5.0

Total Reviews: 9

SEAMLESS

SEAMLESS ist eine ITSM-Lösung für Unternehmen und IT-Anwenderinnen, die umfassende Module zur Serviceverwaltung bietet. Dazu gehören Service Mining, Servicekatalog, Service Pricing, SLA-Management und Ausschreibungen.

Average Rating: 4.5/5.0

Total Reviews: 1

Sentient

Sentient® is a unified, AI-powered service management platform built to streamline operations and elevate service quality. It connects teams, processes, and data in one intelligent workspace under a single pane of glass. Sentient brings together Service Desk, Project Management, Sales & CRM, HR, Asset Management, Contract Management, SLA Management, and Self-Service Portals. This helps teams move beyond fragmented tools by centralizing workflows, requests, approvals, customer interactions, and operational data. Built for growing companies, enterprises, and service providers, Sentient enables real-time operational visibility, reduced manual effort, standardized processes, and consistent, high-quality service delivery at scale.

Average Rating: 5.0/5.0

Total Reviews: 1

ServiceNow Operational Technology Management

Create a single system of action for your OT environment, improving uptime and driving outcomes across your manufacturing operations.

Average Rating: 3.5/5.0

Total Reviews: 1

Serviceware Processes

Serviceware Processes ITSM is a leading platform for IT Service Management. The software allows to consistently tailor your IT management to the needs of your business and facilitate the digital interaction and communication between users and IT employees. You systematically automate your IT Service Management processes to reduce solution times for incidents and increase the productivity of your IT service team. And you leverage reliable data and processes for all levels of IT services – e.g. based on ITIL – and reduce risks and guarantee the compliance of your IT. Certified best practice workflows following ITIL Secure the quality of your IT Service Management by using tried and tested process templates for IT processes (ITIL) and compliance (GDPR). ITIL is still the standard when it comes to the qualification of IT processes. Therefore, every ITSM solution has to measure itself at how well it follows ITIL principles. That is why all Serviceware solutions for ITSM are based on that standard. Additional processes (ordering, access management, etc.) can be seamlessly implemented and integrated. All the information you need for perfect IT Service Management: the CMDB An integrated Asset & Configuration Management Database (CMDB) brings transparency into your infrastructure and helps to minimize business risks. This will make your IT service even more powerful. More transparency for users and IT employees due to a clear, structure IT service catalog CIOs have good reason to invest time and money into the definition and creation of IT service catalogs. The goal is clear: They want a clear overview over their service offering and have the ability to design better services in the future. In order for these investments to pay off, these definitions need to become the primary reference point for IT Service Management. Serviceware solutions make it easy to create and maintain such an IT service catalog. Furthermore, you can use it in your IT Financial Management (ITFM) to gain an overview over your IT service costs and improve the planning and budgeting of your IT and Shared Services. ITSM analytics & reporting help you set the right priorities An extensive set of standard reports for IT service as well as easy-to-use self-service options offer a strong foundation for future decision making. Get a clear and immediate overview over the current status of your entire ITSM team. Use KPIs (Key Performance Indicators) to supervise the availability of your services and keep an eye on the number of incidents. Gather and leverage data to optimize IT service quality continuously and sustainably. Grant access to your IT services across multiple channels and at all times Offer your IT services online and all around the clock to significantly and steadily increase customer satisfaction. Provide clients with various communication channels, be it phone, chat, email, or web portal. Your IT will be able to work more efficiently and your customers and employees will be happier. Make life easier for your IT Service Management employees IT service works best if all your service employees can focus on their key tasks. Provide your IT employees with an ITSM solution that automates routine tasks, offers all required support and information, and guides them through ITIL-based processes.

Average Rating: 3.0/5.0

Total Reviews: 1