--- title: US Cloud Reviews meta\_title: 'US Cloud Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how US Cloud works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 2 scale: '5' date\_modified: '2025-12-16' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # US Cloud Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by US Cloud but has limited features. Are you part of the US Cloud team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! US Cloud is the only Gartner-recognized independent third party providing a legitimate, full replacement for Microsoft Premier & Unified Support. (See Aug 2021 Gartner Market Guide for Independent third-party Support for IBM, Oracle, SAP, and Microsoft). US Cloud offers: 30% to 50% savings vs. Unified Support FASTER Initial Response, Sr. Engineer Engagement, and Time-to-Resolution (all severities) Financially-backed Service Level Agreements (SLA’s) Senior Microsoft-certified engineers staffed around the clock (Level II – Level IV / DSE) 100% US-based, domestic engineers. ZERO offshore – Support Sovereignty 85% of tickets resolved in-house, including cloud technology like Azure and O365 Managed Microsoft escalation available through priority Microsoft Premier Support for Partners True Technical Account Managers (TAM) vs. MSFT Customer Service Account Managers (CSAM) * * * Seller [US Cloud](https://www.g2.com/sellers/us-cloud) Discussions [US Cloud Community](https://www.g2.com/products/us-cloud/discuss) Languages Supported English Overview by Tanner King Show More ## Top-Rated Alternatives [ ![ClickUp](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ClickUp") ClickUp 4.6/5(13,891) ](https://www.g2.com/products/clickup/reviews) [ ![Automation Anywhere Agentic Process Automation](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Automation Anywhere Agentic Process Automation") Automation Anywhere Agentic Process Automation 4.5/5(5,636) ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ ![NinjaOne](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NinjaOne") NinjaOne 4.7/5(5,033) ](https://www.g2.com/products/ninjaone/reviews) [ View All Alternatives ](https://www.g2.com/products/us-cloud/competitors/alternatives) ![Travis S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Travis S.") TS Travis S. Infrastructure Services Manager Mid-Market (51-1000 emp.) 6/3/2024 "The price is right" 5/5 What do you like best about US Cloud? At the end of day, we are getting as good if not better service from US Cloud than we were going direct with Microsoft, at a fraction of the cost. We've been able to apply those savings towards funding other IT initiatives. US Cloud feels more like a partner than a vendor. Review collected by and hosted on G2.com. What do you dislike about US Cloud? A small % of our tickets do end up getting escalted to Microsoft, these tend to be the one off type tickets / the more complicated ones. When that happens, they tend to drag out longer than we'd like. Review collected by and hosted on G2.com. What problems is US Cloud solving and how is that benefiting you? They are an extension of our IT Dept, helping to fast track Microsoft related questions and issues. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 5/13/2024 "An essential service replacement for MS premier support" 5/5 What do you like best about US Cloud? US cloud is easy to contact and get help immediately. They help with proactive and reactive needs. 90% of tickets are resolved before they get to Microsoft. Flexible with support hours so that you can get more or less based on needs of business. Review collected by and hosted on G2.com. What do you dislike about US Cloud? If you do not sign a GDAP agreement with another vendor the access to microsft through US cloud is limited. Review collected by and hosted on G2.com. What problems is US Cloud solving and how is that benefiting you? 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Visit the vendor’s website to learn more. 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