G2

Verified User in Accounting

Mid-Market (51-1000 emp.)

6/1/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"IT Manager (or MSP Operations Manager)"

5/5

What do you like best about PrimeOps?

PrimeOps made our transition from a legacy IT management platform smooth and hassle-free. Their team demonstrated deep expertise in MSP operations, remote monitoring, endpoint management, and service desk optimization. The migration process was well-planned, with minimal disruption to our daily operations. Review collected by and hosted on G2.com.

What do you dislike about PrimeOps?

While the platform is feature-rich, some advanced configurations require a learning curve for new users. Additional onboarding tutorials and more detailed documentation for advanced workflows would further improve the user experience. However, the support team is always available to assist when needed. Review collected by and hosted on G2.com.

What problems is PrimeOps solving and how is that benefiting you?

PrimeOps helped us consolidate multiple IT management processes into a single platform. We improved ticket management, endpoint visibility, remote monitoring, and service delivery efficiency. The platform reduced operational overhead, enhanced response times, and gave our team better control over IT infrastructure. As a result, we have increased productivity, improved customer satisfaction, and simplified day-to-day IT operations. Review collected by and hosted on G2.com.