---
title: Sentient Reviews
meta_title: 'Sentient Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Sentient works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-07-07'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# Sentient Reviews
**Vendor:** Sentient360  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Sentient
Sentient® is a unified, AI-powered service management platform built to streamline operations and elevate service quality. It connects teams, processes, and data in one intelligent workspace under a single pane of glass. Sentient brings together Service Desk, Project Management, Sales & CRM, HR, Asset Management, Contract Management, SLA Management, and Self-Service Portals. This helps teams move beyond fragmented tools by centralizing workflows, requests, approvals, customer interactions, and operational data. Built for growing companies, enterprises, and service providers, Sentient enables real-time operational visibility, reduced manual effort, standardized processes, and consistent, high-quality service delivery at scale.




## Sentient Reviews
  ### 1. Friendly MSP-Focused UI with Seamless Integrations and Time-Saving AI

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 09, 2026

**What do you like best about Sentient?**

Very friendly UI and the system seems to be designed with MSPs in mind. The system is very well integrated with our other tools and environment.

It also integrates some nice AI features that helps our agents save time on data entry and analysis.

**What do you dislike about Sentient?**

nothing specific, we adopted this tool after 4 years of Connectwise and 3 years of Kaseya.

**What problems is Sentient solving and how is that benefiting you?**

Tightly integrated, easy to use, it manages the channel between our organisation and our clients.



- [View Sentient pricing details and edition comparison](https://www.g2.com/products/sentient360-sentient/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-15+13%3A04%3A22+-0500&secure%5Bsession_id%5D=794dcbb4-8d70-4181-9991-c038a97f2985&secure%5Btoken%5D=d5db0725aa82ab54e01532eebb3eb3f01de83301bf019e3268ed8ba5c5047ca9&format=llm_user)
## Sentient Integrations
  - [Paessler PRTG](https://www.g2.com/products/paessler-prtg/reviews)

## Sentient Features
**Administration**
- Change Management
- Asset Management
- Reports & Analytics
- IT Asset Management
- Knowledge Management
- Project Management
- Service Level Agreement (SLA) Management
- Task Management
- Service Request Management
- Release Management
- Configuration Management
- Ticket Management
- Workflow Management
- Problem Management
- Incident Management
- Contract/License Management
- Support Ticket Management
- Knowledge Base Management
- Capacity Management
- Availability Management
- Inventory Management

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow
- Customizable Reports

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation
- Real-Time Reporting

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Resource Allocation & Planning
- Multi-Language

**Additional Functionality**
- Prioritization
- Service History
- Client Portal
- Customizable Forms
- AI Copilot
- API
- Service Catalog
- Real-Time Notifications
- SSL Security
- Activity Dashboard
- Real-Time Monitoring
- Generative AI
- Surveys & Feedback
- Drag & Drop
- Self Service Portal
- Alerts/Notifications
- Automated Responses
- Customizable Branding
- Customizable Templates
- Support Ticket Tracking
- Automated Routing
- Macros/Templated Responses
- Collaboration Tools
- Multi-Channel Communication
- Reporting & Statistics
- Customizable Fields
- Activity Tracking
- Search
- Alerts/Escalation
- Access Controls/Permissions
- Dashboard Creation
- Remote Access & Monitoring
- Asset Tracking
- Chat/Messaging
- Approval Process Control
- Audit Trail

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