# Top Free IT Service Management Tools - Page 5 ## How Many IT Service Management Tools Products Does G2 Track? **Total Products under this Category:** 177 ### Category Stats (Aug 2026) - **Average Rating:** 4.37/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Wavity Help and Service Desk (+2.93%) - Among all products in this category, Wavity Help and Service Desk recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank IT Service Management Tools Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 37,100+ Authentic Reviews - 177+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for IT Service Management Tools ![G2 Grid® for IT Service Management Tools plotting products by satisfaction and market presence](https://www.g2.com/categories/it-service-management-itsm-tools/grids.png?focus%5B%5D=71310&focus%5B%5D=25671&focus%5B%5D=5231&focus%5B%5D=2864&focus%5B%5D=16222&focus%5B%5D=25675&focus%5B%5D=929&focus%5B%5D=1404685) Highlighted products: ServiceNow IT Service Management, NinjaOne, Jira Service Management, Freshservice, Atera, ClickUp, Autotask, and monday service. Underlying data: [Grid® JSON](https://www.g2.com/categories/it-service-management-itsm-tools/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=atera&focus%5B%5D=clickup&focus%5B%5D=autotask&focus%5B%5D=monday-service) **Sponsored** ### DialMyCalls DialMyCalls is a web-based mass notification solution designed to help organizations efficiently communicate with large groups of people through text messages, phone calls, and emails. With over 15 years of experience in the industry, and 40,000+ organizations relying on it, DialMyCalls has established itself as a reliable platform for sending millions of messages annually, catering to a diverse range of users across the United States and Canada. The target audience for DialMyCalls includes schools, businesses, non-profit organizations, and emergency services that require a streamlined method for disseminating information quickly. Whether it's for routine staffing notifications, event reminders, or urgent alerts during a crisis, DialMyCalls provides a versatile communication tool that meets various organizational needs. Its user-friendly interface allows administrators to create and send messages in seconds, ensuring that critical information reaches recipients without delay. Key features of DialMyCalls include its ability to send voice messages, SMS, and emails simultaneously, which enhances the likelihood of message delivery across different communication preferences. The platform is entirely web-based, eliminating the need for additional hardware or software installations. Users can access the service from any computer or mobile device, making it convenient to manage communications on the go. Additionally, the mobile apps for iPhone and Android devices empower users to send notifications from anywhere, ensuring that they remain connected even when away from their desks. DialMyCalls also offers a free trial that includes 25 free phone calls and SMS messages, allowing potential users to experience the platform's capabilities without any financial commitment. This trial period provides organizations with the opportunity to evaluate how DialMyCalls can enhance their communication strategies and improve overall efficiency. The combination of ease of use, accessibility, and robust functionality positions DialMyCalls as a valuable tool for organizations looking to improve their mass notification processes. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1482&secure%5Bchosen_at%5D=2026-08-06T15%3A59%3A27Z&secure%5Bdisplayable_resource_id%5D=258&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=9170&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=9170&secure%5Bresource_id%5D=1482&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-service-management-itsm-tools%2Ffree%3Fpage%3D5&secure%5Btoken%5D=7f204b314889323966ee20c4c476a536f497fcc543d20532e153de401f6f9889&secure%5Burl%5D=https%3A%2F%2Fwww.dialmycalls.com%2Fsignup&secure%5Burl_type%5D=free_trial) ### [Startly](https://www.g2.com/products/startly/reviews) Startly is an all-in-one, fully integrated IT Service Management and Professional Services platform for service delivery organizations. It can help companies track time, expenses, manage projects, help desk, ticketing, change and asset management, invoicing and billing. **Average Rating:** 3.9/5.0 **Total Reviews:** 6 #### How Do G2 Users Rate Startly? - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 8.9/10) #### Who Is the Company Behind Startly? - **Seller:** [Startly Labs](https://www.g2.com/sellers/startly-labs) - **Year Founded:** 2020 - **HQ Location:** Blue Bell, US - **Twitter:** @startlysoftware 7 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb7243d822df78a57bdd4d8c5d238fb19d589a65b8afd2f10647089b03323411&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstart-ly&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 83% Medium, 17% Small #### What Do G2 Reviewers Say About Startly? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Startly, enabling efficient project management and streamlined processes. - Users value the **easy-to-use AI integration** of Startly, which effectively streamlines candidate selection from numerous resumes. - Users highlight the **automation capabilities** of Startly, making candidate selection efficient and user-friendly. - Users value the **real-time budget management** of Startly, facilitating seamless cost estimation for ongoing and new projects. - Users praise the **excellent customer support** of Startly, enhancing their experience with the tool effectively. ##### Cons - Users note the **inefficient UI** and slowness of the Startly app, indicating room for improvement. - Users find the pricing of Startly to be **higher compared to other tools** , making it less appealing for some. - Users find the **pricing higher** compared to other tools, which can be a drawback for many. - Users find the **slow performance** of Startly's app frustrating, affecting the overall user experience. #### What Are Recent G2 Reviews of Startly? **["Enhanced co-ordination within my team"](https://www.g2.com/survey_responses/startly-review-10057810)** **Rating:** 4.5/5.0 stars _— Ruhan B._ [Read full review](https://www.g2.com/survey_responses/startly-review-10057810) **["Make HR Work Smart and faster by AI"](https://www.g2.com/survey_responses/startly-review-10516895)** **Rating:** 4.5/5.0 stars _— Amit V._ [Read full review](https://www.g2.com/survey_responses/startly-review-10516895) #### What Are G2 Users Discussing About Startly? - [What is Startly used for?](https://www.g2.com/discussions/what-is-startly-used-for) ### [CentriOps](https://www.g2.com/products/centriops/reviews) CentriOps gives remote-based small and mid-sized businesses a simple way to track and organize users, assets, tickets, tasks, contracts, subscriptions, and checklists. Built for growing companies that need a better way to centralize IT and operations. Everything stays in one place so your team can stay focused and productive. #### Who Is the Company Behind CentriOps? - **Seller:** [CentriOps](https://www.g2.com/sellers/centriops) - **Year Founded:** 2025 - **HQ Location:** Austin, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f31c4858f6ba75d3bdb2b7f3b395a0a46085d4d6835fc87482733d4d2f115123&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcentriops%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Inserve PSA](https://www.g2.com/products/inserve-psa/reviews) Inserve is user-friendly PSA software designed for Dutch Managed Service Providers (MSPs). Built specifically for small to midsized MSPs, Inserve helps to give owners and managers a real-time grip on performance, productivity, and profitability. From ticketing and time tracking to project management, asset management, sales, reporting, and a self-service portal - we've got you covered. Inserve integrates with tools your team already uses, including RMM platforms (NinjaOne, Datto, N-able), cloud distributors (Ingram Micro, ALSO, TD Synnex), accounting tools (Exact Online, Snelstart), VoIP, and more. These connections eliminate manual data entry, automate license billing, and free up time for valuable work. And with clear dashboards and reports, MSP owners and managers get real-time insight into performance, productivity, and profitability. We pride ourselves on being different from the big, bulky enterprise PSA tools. Our customers choose Inserve for its fast and intuitive interface, all-in-one pricing (with no hidden costs), and personal support — including free onboarding and data migration. No pushy sales cycles. No vendor lock-in. Just good software that helps you grow. Our value lies in what it enables: “We make 10% more billable hours with the same team.” “We finally found a tool that lets us do more without hiring more staff.” “Switching from TopDesk to Inserve was fast and smooth — we were productive right away.” “Support, phone, email and site visits are now properly logged — and revenue is up.” Inserve was founded in 2019 and based in Boxmeer (Netherlands). Inserve is a small, no-nonsense software company with a mission to simplify operations for IT service providers. With more than 150 MSPs using the platform daily, Inserve continues to grow by listening to users and improving the product — every single day. Our product is purpose-built for small to midsized MSPs looking for clarity, structure, and control in their business. Inserve offers essential modules like ticketing, time tracking, project management, asset management, CRM, quotes & sales tracking, recurring revenue tracking, reporting, a plan board, SLA tracking, license managemnet, and a self-service portal — all designed with simplicity in mind. MSPs can get started quickly, without complex onboarding or expensive consultancy projects. Whether you’re just getting started or scaling up, Inserve gives you the structure and freedom to focus on your business — not just your tickets. #### Who Is the Company Behind Inserve PSA? - **Seller:** [Inserve](https://www.g2.com/sellers/inserve-227b0373-08a3-4bc9-8658-833a2934329c) - **Year Founded:** 2019 - **HQ Location:** Boxmeer, North Brabant - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=21caa98e728c5278f2efdd2f0e3a766b2378dce8bf9940c4b9de8566d9c3843d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Finserve-it%2F&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® ### [IT Care Center](https://www.g2.com/products/it-care-center/reviews) IT Care Center (ITCC) offers a portfolio of service management solutions in a single platform that increases your organization’s operational and cost efficiency while improving business alignment and employee experiences. ITSM - ITCC IT service management (ITSM) is designed to make everyone’s life better, creating better service and support experiences throughout your organization. IT team members can easily intake, manage, and resolve IT issues, create automated workflows to streamline repetitive processes, and effectively manage all company assets from a single, integrated ITSM platform—this results in “better, faster, cheaper” operations and outcomes. ESM - Extend the proven ITSM capabilities to other business functions – such as Human Resources (HR), Facilities, Finance, and Legal – using an enterprise service management (ESM) approach. Apply the service management best practices and enabling technology to all the service and support needs across your organization to deliver improved, consistent operations and better business outcomes, including superior employee experiences. Help Desk- Not every organization needs an ITSM tool; you might only need to manage service and support interactions better. To help, ITCC Help Desk provides IT support teams and the end-users they serve with best practice capabilities for submitting and handling IT issues and requests – from end-user-empowering self-service and workflow automation to knowledge management and the analytics and reporting management needs to improve support operations and outcomes. MSP - If your organization serves multiple customers – perhaps as a managed service provider (MSP) – ITCC’s white-label managed services solution provides the capabilities and domain separation it needs to manage multiple clients in a single platform. ITCC contains all the service and support capabilities your MSP needs and additional tools such as contracts management, time billing, and customer-focused performance management, analytics, and reporting. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate IT Care Center? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.9/10) #### Who Is the Company Behind IT Care Center? - **Seller:** [That's IT Technologies](https://www.g2.com/sellers/that-s-it-technologies) - **Year Founded:** 2015 - **HQ Location:** Even Yehuda, IL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=962eadd0f45b01ecc80b51d39f02c2c80c762c1344588a28632a7cafd3699359&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fit-care-center%2F&secure%5Burl_type%5D=linkedin_company_website) 14 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of IT Care Center? **["Great Experience"](https://www.g2.com/survey_responses/it-care-center-review-5244222)** **Rating:** 5.0/5.0 stars _— Mamun A._ [Read full review](https://www.g2.com/survey_responses/it-care-center-review-5244222) #### What Are G2 Users Discussing About IT Care Center? - [What is IT Care Center used for?](https://www.g2.com/discussions/what-is-it-care-center-used-for) ### [KairosLink](https://www.g2.com/products/kairoslink/reviews) KairosLink combines remote monitoring and management with a full ITSM helpdesk in one console, so MSP technicians work from a single tool instead of switching between separate products. The agent, the relay server and the viewer are all built in house, so there are no third party licenses to contract separately. The Windows agent reports hardware and software inventory, service health and patch status in real time. Unattended remote control connects in seconds without a VPN, with credential injection at the Windows logon screen and automatic reconnection across session changes. A screen wall shows live thumbnails of connected endpoints. Patch management works with patching groups, Patch Tuesday scheduling and Windows Update classifications, so update policies map to how the MSP already organizes its customers. Agents update remotely from the console, in batches, with a full audit log. The Microsoft Defender console exposes protection status, threat history and bulk actions across the fleet. Disabling real time protection requires re-authentication and a written justification, and protection re-enables automatically after 60 minutes. Web filtering applies DNS policies directly at the endpoint, assigned per Active Directory security group, per organizational unit or as a customer-wide fallback, with hash-based synchronization and fail-open behavior so browsing never breaks if the policy service is unreachable. Certificate management scans Windows certificate stores, monitors public SSL endpoints and handles ACME renewal over DNS-01, without private keys ever passing through the platform. The built-in AI reads the endpoint, suggests a diagnosis, writes the PowerShell script and documents the session, instead of answering questions in a chat window. The ticketing side covers SLA tracking, customer satisfaction ratings, prepaid hour blocks and a customer-facing portal. Reports are white labeled with the MSP brand. Security: AES-256 credential vault with folder-level granular permissions and a full audit trail, MFA with trusted devices, row level multitenancy so each customer environment stays isolated. Interface and support in Spanish and English. No long term contracts. Pricing starts at USD 36 per month. Free 14 day trial, no credit card required. #### Who Is the Company Behind KairosLink? - **Seller:** [MITS GROUP LLC](https://www.g2.com/sellers/mits-group-llc) - **HQ Location:** New Mexico, United States. - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0cd6bb5c0653b6b75b11e6760a48729c2cdfc189cf67d94b831086434496d6d9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkairoslink%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Klart AI](https://www.g2.com/products/klart-ai/reviews) Klart AI is an enterprise AI agent platform that enables organizations to deploy, manage, and scale autonomous AI employees across their teams, without engineering resources. Unlike single-purpose AI tools, Klart AI is a full platform. It combines a library of pre-built specialized agents, a no-code custom agent builder, a deep integration layer connecting to existing tools and data sources, and a centralized admin console to govern all AI activity across the organization. Every agent operates on the company's own verified knowledge, not generic internet data, making every response traceable, accurate, and compliant. PRE-BUILT AI AGENTS FOR EVERY FUNCTION Klart AI ships with 8 specialized AI agents, each purpose-built for a specific business function and deployable in minutes. Klarty is the Executive Assistant. It handles emails, retrieves knowledge, coordinates tasks, drafts responses, and executes actions across connected tools. It is the primary AI employee for any knowledge worker. Lyra is the Customer Support Expert. It resolves customer questions autonomously using verified company sources, routes complex issues to the right teams, and deflects repetitive tickets at scale. Enterprise customers use Lyra to achieve 80% first-contact resolution. Justa is the Legal Advisor. It reviews contracts, flags legal risks, drafts legal clauses, and provides jurisdiction-aware guidance using verified legal sources. Designed for legal, procurement, and finance teams. Calla is the AI Copywriter. It writes on-brand copy and drafts content across sales, marketing, and internal communications, using company brand guidelines as a live data source. Marcus is the Leadership and Management Advisor. It supports managers in decision-making, team communication, conflict resolution, and organizational navigation. Built for leaders who need structured, situational guidance at scale. Atlas is the SEO and Website Expert. It analyzes website performance, search rankings, and traffic data to produce actionable SEO recommendations and content strategies. Cairo is the Data Analyst. It connects to databases, spreadsheets, and data sources so any non-technical employee can query business data in plain language and get instant, structured results. Ilber is the AI Researcher. It conducts deep, source-grounded research and turns complex information into structured, reliable reports, removing the manual research burden from knowledge teams. BUILD YOUR OWN AI AGENT, NO CODE REQUIRED Beyond the pre-built agents, Klart AI includes a no-code Custom Agent Builder. Any team can create a purpose-specific AI agent by defining its role, connecting the relevant data sources, enabling the right tools, and setting access permissions. Custom agents have been deployed across sales, HR, IT support, onboarding, operations, finance, and more, configured in minutes and fully governed from the admin console. CONNECT TO YOUR ENTIRE TECH STACK Klart AI integrates with the tools teams already use. Current integrations include Slack, Microsoft Teams, Gmail, Chat Widget, WhatsApp, Confluence, Zendesk, Zoomin, Jira, Google Drive, Dropbox, OneDrive, Salesforce, Notion, BambooHR, Workday, and SAP. Agents can read from, write to, and take action across these systems, not just retrieve information from them. This means an agent can draft and send an email, create a Jira ticket, update a Salesforce record, or generate a document as part of a single conversation. KLART BRAIN, PERSISTENT WORKSPACE MEMORY Every Klart agent is powered by Klart Brain, a shared intelligence layer that combines company knowledge, conversation history, and long-term memory. It indexes content from connected data sources including Confluence, Notion, Google Drive, OneDrive, Jira, and uploaded documents, using vector embeddings for semantic search. Agents do not just search keywords. They understand context and retrieve the most relevant, source-cited answer every time. DEPLOYED WHERE YOUR TEAMS WORK Klart AI operates across Slack, Microsoft Teams, web chat, WhatsApp, and external customer-facing channels, with consistent behavior, permissions, and governance regardless of which surface employees or customers use. BUILT FOR ENTERPRISE The platform includes role-based access control, per-team data isolation, usage analytics, resolution tracking, and a full audit trail. Hosted on AWS EU infrastructure. GDPR and CCPA compliant. SOC 2 compliant practices across all data handling. Supports 50+ languages. PROVEN AT SCALE Used by 100,000+ active users across 20+ industries and 5 continents. 96% CSAT. Founded in 2023 and headquartered in Paris, France. Available on Trial, Pro, and Enterprise plans. #### Who Is the Company Behind Klart AI? - **Seller:** [Klart AI](https://www.g2.com/sellers/klart-ai) - **Year Founded:** 2023 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b3a38111e8289e6209e9b8b9425ac6bd21a622154d2607c195f023043562f827&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fklart-ai&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® ### [Microsoft 365 for Jira - Outlook Email, Teams, Calendar](https://www.g2.com/products/microsoft-365-for-jira-outlook-email-teams-calendar/reviews) Microsoft 365 for Jira is a robust integration solution designed to enhance collaboration and productivity by seamlessly connecting Microsoft 365 applications - such as Outlook, Teams, and To Do - with Jira, a leading project management tool. This integration allows users to streamline their workflows, ensuring that teams can work efficiently and effectively within a unified environment. Targeted primarily at organizations that utilize both Microsoft 365 and Jira, this product is particularly beneficial for teams involved in project management, internal ticketing, incident management, software development, and agile methodologies. By consolidating tools into a single application, Microsoft 365 for Jira addresses the challenges of context switching and fragmented communication, enabling teams to focus on their tasks without the distraction of managing multiple platforms. The integration offers several solutions that enhance user experience and productivity. Users can create and manage Jira issues directly from Microsoft Outlook, allowing for quick updates and communication without leaving their email environment. Additionally, the integration with Microsoft Teams facilitates real-time collaboration, enabling team members to discuss Jira work items and updates within their chat channels. The To Do integration ensures that tasks are organized and prioritized, helping users stay on track with their project deadlines. One of the standout benefits of Microsoft 365 for Jira is its ability to provide a centralized workspace for team-centric work. This not only improves visibility into project statuses but also fosters better communication among team members. By choosing Microsoft 365 for Jira, organizations can leverage the strengths of both Microsoft 365 and Jira, creating a cohesive and productive work environment that meets the needs of modern teams. This integration not only simplifies workflows but also empowers users to maximize their productivity through enhanced collaboration and task management capabilities. With over 12,000 customers relying on yasoon’s solutions, the product has proven its effectiveness in making digital work smarter and more efficient. The experience and expertise gained over more than a decade of developing award-winning applications further enhance the reliability and functionality of this integration solution. **Average Rating:** 4.8/5.0 **Total Reviews:** 9 #### How Do G2 Users Rate Microsoft 365 for Jira - Outlook Email, Teams, Calendar? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) #### Who Is the Company Behind Microsoft 365 for Jira - Outlook Email, Teams, Calendar? - **Seller:** [yasoon GmbH](https://www.g2.com/sellers/yasoon-gmbh) - **Year Founded:** 2012 - **HQ Location:** Mannheim, Germany - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a12c93c65374556e9c0a27516cdf0fe3ef5605e10234e29632e9dd157788e8da&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fyasoon%2F&secure%5Burl_type%5D=linkedin_company_website) 22 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 56% Medium, 33% Small #### What Do G2 Reviewers Say About Microsoft 365 for Jira - Outlook Email, Teams, Calendar? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **seamless integration** of Outlook and Teams, enhancing task management and team collaboration efficiency. - Users appreciate the **seamless integration of Outlook, Teams, and Calendar** , enhancing task management and team collaboration. - Users appreciate the **seamless integration** of Microsoft 365 with Jira, enhancing task tracking and collaboration efficiency. - Users appreciate the **seamless integration** of Microsoft 365 for Jira with Outlook, Teams, and Calendar, enhancing collaboration. - Users appreciate the **seamless integration** of Microsoft 365 with Jira, enhancing task tracking and team collaboration. ##### Cons - Users find the **interface overwhelming** , particularly during setup and when managing numerous notifications from integrations. - Users mention that notifications can be **overwhelming** if too many updates are enabled, affecting their experience. - Users find the **setup confusing** , particularly with linking Jira projects to Outlook and Teams, leading to occasional overwhelm from notifications. - Users often face **connection issues** in Teams that hinder smooth usage of Microsoft 365 for Jira. - Users experience **syncing issues** between Jira and Outlook, and find the interface overwhelming without sufficient setup guidance. #### What Are Recent G2 Reviews of Microsoft 365 for Jira - Outlook Email, Teams, Calendar? **["Seamless Integration Boosts Collaboration and Efficiency"](https://www.g2.com/survey_responses/microsoft-365-for-jira-outlook-email-teams-calendar-review-12208499)** **Rating:** 5.0/5.0 stars _— Ameen S._ [Read full review](https://www.g2.com/survey_responses/microsoft-365-for-jira-outlook-email-teams-calendar-review-12208499) **["Seamless Outlook and Teams Integration Makes Jira Ticketing Effortless"](https://www.g2.com/survey_responses/microsoft-365-for-jira-outlook-email-teams-calendar-review-12521085)** **Rating:** 5.0/5.0 stars _— Deependra G._ [Read full review](https://www.g2.com/survey_responses/microsoft-365-for-jira-outlook-email-teams-calendar-review-12521085) ### [Nexa.itsm](https://www.g2.com/products/nexa-itsm/reviews) Nexa.itsm is an IT service management software designed to help businesses handle ticketing, asset management, and IT operations tasks. The software aims to deliver an innovative approach to IT service management by integrating advanced features designed to maximise operational efficiency. Nexa.itsm is crafted to empower IT teams and elevate overall business operations through improved service delivery. The software offers a configurable no-code platform, a user-friendly interface, scalability, flexible hosting options, and a comprehensive ITSM toolset. #### Who Is the Company Behind Nexa.itsm? - **Seller:** [NEXA.ITSM](https://www.g2.com/sellers/nexa-itsm) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d2f137b457a1c4b97fc7cc64846a6c81a1b65af2bfdb36d67ee3119b4a381e11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnexaitsm%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Nexoid ITSM](https://www.g2.com/products/nexoid-itsm/reviews) Discover the power of advanced enterprise resource planning with Nexoid, a flexible, cost-effective ERP system that evolves with your business. Nexoid, a revolution in ERP systems, has been carefully crafted by leading industry experts, merging the best of ITIL and other practices to offer a robust, adaptable solution. Complete code transparency, from back-end processes to the color of a button, every aspect of Nexoid can be modified swiftly and effortlessly, making it an ideal fit for businesses of all sizes. Nexoid stands alone when it comes to speed and performance. On ticket creation, our powerful AI instantly retrieves related data, streamlining workflows and boosting productivity. Our ITSM module, built on top of the ERP, works seamlessly to enhance the overall quality and satisfaction for both your team and your customers. Experience unparalleled speed, security, and distribution with Nexoid's Amazon AWS-backed architecture. Our serverless design eliminates bottlenecks and distributes requests across thousands of servers, ensuring top performance. No more rigid pricing structures. With Nexoid, you only pay for what you use. Our no-contract, flexible plans adjust to your needs, resulting in cost reductions of up to 50%. Our unique permissions management system allows for seamless team integration, providing a versatile platform for your business operations. Embrace automation with our custom code workflows, which can be triggered by user actions, API calls, or scheduled tasks. Third-party integration is a breeze with our REST API and WebHooks, giving you the power to streamline operations and improve efficiency. Join the revolution in ERP systems with Nexoid. Work smarter, enhance productivity, and elevate customer satisfaction while saving time and money. Choose Nexoid for an innovative, flexible, and powerful ERP solution. #### Who Is the Company Behind Nexoid ITSM? - **Seller:** [Nexoid](https://www.g2.com/sellers/nexoid) - **Year Founded:** 2014 - **HQ Location:** London, GB - **Twitter:** @NexoidSoftware 13 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d1bdc022ade70e94e26b5afecb0dc7d93ba1b7bb0a25b249ccfd172aa4a56e16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnexoid&secure%5Burl_type%5D=linkedin_company_website) 6 employees on LinkedIn® ### [NITRO Help Desk](https://www.g2.com/products/nitro-help-desk/reviews) NITRO Help Desk by Crow Canyon Software is a unified IT and HR ticketing platform built natively for Microsoft 365, Teams, and SharePoint, featuring flat-rate pricing and native Teams integration. Core Platform Features Omnichannel Access: Multi-channel ticketing (Teams app, portals, email) with secure Single Sign-On (SSO). Staff Automation: Automates ticket routing, notifications, and custom SLA tracking. Manager Insights: Real-time dashboards, historical reporting, and user satisfaction surveys. Optional AI Copilot: Uses the NITRO Engage bot in Teams and interactive adaptive cards to instantly answer IT FAQs and HR policy questions. Deployment includes SharePoint On-Premises (including connected and air-gapped environments), SharePoint Online, and Azure-hosted deployments, including commercial, GCC, and GCC High environments (customer-hosted for GCC and GCC High). NITRO Help Desk for IT Focuses on technical service delivery, minimizing downtime, and replacing basic SharePoint lists with robust workflows: Incident & Problem Management: Smart routing and grouping of related incidents under master tickets for bulk resolution. Asset Tracking: Links equipment and serial numbers directly to user profiles with automated maintenance alerts. Change Management: Governs infrastructure updates with risk assessments, conflict checks, and approval loops. NITRO Help Desk for HR Built around the employee journey and strict data compliance, using robust privacy controls to protect sensitive data: Structured Onboarding/Offboarding: Automatically triggers and sequences cross-departmental tasks (IT setup, workstation prep, payroll). Self-Service & Benefits: Provides a secure, private portal for sensitive health insurance modifications and leave tracking. #### Who Is the Company Behind NITRO Help Desk? - **Seller:** [Crow Canyon Software](https://www.g2.com/sellers/crow-canyon-software) - **Year Founded:** 1999 - **HQ Location:** 1410 Neotomas Ave., Ste. 200 PMB # 17280577 Santa Rosa, CA 95405 - **Twitter:** @CrowCanyonSW 645 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97e334c2fdf1c47b72d917bf02479c15fe9ef0d9678719640c3aa77da8c4b291&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcrow-canyon-software%2F&secure%5Burl_type%5D=linkedin_company_website) 8 employees on LinkedIn® ### [Signal9](https://www.g2.com/products/signal9/reviews) Before the incident, there are alerts. Signal9 is a Signal Operations platform that helps teams manage alerts, on-call response, and operational automation in one place. Ingest alerts from your existing monitoring tools, coordinate response through integrated escalation and on-call workflows, and automate repetitive operational tasks using backtesting, shadow mode, and AI-driven recommendations. #### Who Is the Company Behind Signal9? - **Seller:** [Signal9](https://www.g2.com/sellers/signal9) - **Year Founded:** 2026 - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ddc42a83f5ca6e79e8f164944ed2c04d687af4775463e60894c3ce44698be0d2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsignal9%2F&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Starhive](https://www.g2.com/products/starhive/reviews) Starhive is an asset management and CMMS system for teams to bring order to their asset chaos. By unifying all your asset data and to-dos in one place, maintenance, renewals, and restocks can be handled proactively. Our cloud-based software is flexible and scalable, promoting high asset data accuracy. Starhive excels with complex assets, assets with critical dependencies, and customisable user interfaces to help your colleagues adopt new processes. #### Who Is the Company Behind Starhive? - **Seller:** [Starhive](https://www.g2.com/sellers/starhive) - **HQ Location:** Stockholm, SE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=31dcbd50c85f1e6ed58052e059a50a1173b0ef91a129133376f6b78bd4a5c0af&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fstarhive&secure%5Burl_type%5D=linkedin_company_website) 27 employees on LinkedIn® ### [VDCF](https://www.g2.com/products/vdcf/reviews) VDCF is a platform management framework for the Solaris Operating System. VDCF allows to deploy, patch, operate, migrate, secure and monitor a virtualized data center based on Solaris 10 and 11 Zones (Containers) and/or Logical Domains controlled by a centralized management server. Using VDCF you can easily combine both virtualization technologies to get the most flexibility and benefit for your agile Enterprise Grade Private Cloud environment. #### Who Is the Company Behind VDCF? - **Seller:** [JomaSoft](https://www.g2.com/sellers/jomasoft) - **Year Founded:** 2000 - **HQ Location:** St. Gallen, CH - **Twitter:** @jomasoft 333 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea9d713df0014ccd5e65ed39f03a68409f14fdc8d60f0db283a04cdf2971d53d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1446222&secure%5Burl_type%5D=linkedin_company_website) 4 employees on LinkedIn® - [‹ Prev‹ Prev](/categories/it-service-management-itsm-tools/free?order=g2_score&page=4#product-list) - [1](/categories/it-service-management-itsm-tools/free?order=g2_score#product-list) - [2](/categories/it-service-management-itsm-tools/free?order=g2_score&page=2#product-list) - [3](/categories/it-service-management-itsm-tools/free?order=g2_score&page=3#product-list) - [4](/categories/it-service-management-itsm-tools/free?order=g2_score&page=4#product-list) - 5 - Next ›Next › Spotlight Categories [Anti Money Laundering Software](https://www.g2.com/categories/anti-money-laundering) [E-Signature Software](https://www.g2.com/categories/e-signature) [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms) [Performance Management Software](https://www.g2.com/categories/performance-management) [Online Community Management Software](https://www.g2.com/categories/online-community-management) Similar Categories - [Application Portfolio Management](/categories/application-portfolio-management) - [Auto Scaling](/categories/auto-scaling) - [Cloud Cost Management](/categories/cloud-cost-management) - [Cloud Management Platforms](/categories/cloud-management-platforms) - [Cloud Migration Assessment Tools](/categories/cloud-migration-assessment-tools) - [Columnar Databases](/categories/columnar-databases) - [Data as a Service (DaaS)](/categories/data-as-a-service-daas) - [Data Destruction](/categories/data-destruction) - [Data Extraction](/categories/data-extraction-tools) - [Data Governance](/categories/data-governance-tools) - [Data Observability](/categories/data-observability) - [Data Recovery](/categories/data-recovery) - [Digital Employee Experience (DEX) Management](/categories/digital-employee-experience-dex-management) - [Digital Experience Monitoring (DEM)](/categories/digital-experience-monitoring-dem) - [Digital Governance](/categories/digital-governance) [Browse IT Service Management (ITSM) Tools Themes](/categories/it-service-management-itsm-tools/themes)