Freshsales
Freshsales is an easy-to-use, AI-powered sales CRM software. Trusted by 65,000+ businesses worldwide, Freshsales CRM helps sales teams attract quality leads, engage in contextual conversations, grow sales pipeline, boost conversions, and power productivity. Freshsales CRM provides a 360-degree view of contacts and accounts to empower sales teams with context to sell better. Sellers can manage sales pipelines to visualize deal progress and define and track sales targets. Sales teams can effortlessly engage with prospects and customers with the built-in phone, email, and chat capabilities. Advanced automation features like workflows and sales sequences boost sales productivity and ensure better prospecting. Freddy AI in Freshsales helps sellers draft contextual sales emails, receive actionable deal insights, and never miss out on revenue opportunities.
Average Rating: 4.5/5.0
Total Reviews: 1,203
Who Is the Company Behind Freshsales?
- Seller: Freshworks
- Year Founded: 2010
- HQ Location: San Mateo, CA
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LinkedIn® Page: www.linkedin.com
7,783 employees on LinkedIn® - Ownership: NASDAQ: FRSH
- Phone: +1 (866) 832-3090
Who Uses This Product?
- Who Uses This: CEO, Business Development Manager
- Top Industries: Information Technology and Services, Computer Software
- Company Size: 68% Small, 27% Medium
What Do G2 Reviewers Say About Freshsales?
AI-generated summary from verified user reviews
Pros
- Users praise the ease of use of Freshsales, facilitating quick onboarding and efficient sales management from day one.
- Users appreciate the user-friendly design and extensive features of Freshsales, enhancing sales efficiency and organization.
- Users appreciate the speed and ease of use of Freshsales, benefiting from its powerful CRM capabilities and organization.
- Users value the responsive customer support of Freshsales, enhancing their experience with timely assistance.
- Users appreciate the intuitive interface of Freshsales, finding it easy to use and navigate even for beginners.
Cons
- Users express frustration with missing features in Freshsales, such as limited contact management and report customization.
- Users find limited features in Freshsales, with some reporting basic reporting and automation capabilities that could be improved.
- Users face note navigation issues and find email metrics unreliable, requiring external tools for better integrations.
- Users find the learning curve challenging, particularly with advanced features that can overwhelm new users.
- Users find limited customization options frustrating, particularly for reports and advanced features in Freshsales.
What Are Recent G2 Reviews of Freshsales?
"Fast, Customizable CRM—But Contact Cleanup Is a Hassle"
Rating: 4.0/5.0 stars
— Larry V.
"Freshsales Brought Visibility and Discipline to Our Firm’s Client Intake Pipeline"
Rating: 4.0/5.0 stars
— Adriana J.
What Are G2 Users Discussing About Freshsales?
- What is Freshsales used for? - 2 comments, 1 upvote
- What are the three benefits of CRM? - 2 comments
- What is Freshsales CRM? - 1 comment
- What are the major types of CRM? - 1 upvote
- What are the features of CRM software? - 1 comment

