Best Help Desk Software - Page 46

Upservice

Upservice is a cloud-based help desk platform for customer support and internal service teams. It brings requests from email, website forms, WhatsApp, Telegram, phone support, and connected systems into one shared workspace. Teams can create and manage tickets, assign owners, set priorities and statuses, track SLA deadlines, use response templates, route requests, add internal notes, attach files, and review the full communication history. Built-in reports help managers monitor workloads, response times, overdue tickets, customer satisfaction, and resolution performance. Upservice also includes an AI assistant for drafting replies, summarizing information, translating messages, and supporting everyday service operations.

UserHorn

UserHorn offers you the best solution, including CRM Customer Service and Support, Customer Support Widget, Website Feedback Widget.

Velaro

Velaro helps you connect with customers across every stage of their journey through one unified platform. From live chat and AI-powered chatbots to SMS, WhatsApp, Messenger, email, and voice channels like IVR, you can manage all conversations from a single workspace without switching tools. Whether you’re supporting customers, qualifying leads, or answering sales questions, Velaro gives your team the speed, context, and automation needed to deliver faster responses and stronger experiences. AI Chatbots and Automation Automate routine interactions with AI chatbots trained on your documents, URLs, and knowledge base articles. These chatbots can handle open-ended questions, follow guided workflows, or hand off to live agents when needed. Specialized AI agents can focus on specific topics like billing, onboarding, or product returns. This hybrid approach keeps customers engaged while freeing your team for higher-value work. Workflow Builder Map customer journeys visually and build automation logic without coding. Set conditions, triggers, and actions to guide interactions from first contact through follow-up. Workflows can be tailored for lead capture, self-service, proactive messaging, or case management, ensuring every step aligns with your business process. Unified Inbox Across All Channels Manage every interaction from live chat, SMS, WhatsApp, Messenger, and voice, from one central inbox. Agents see the full conversation history, contact details, and integrated tools to respond quickly with complete context. AI writing assistance helps maintain speed and consistency in replies. Built-in Ticketing and Case Management Turn any conversation into a tracked ticket and follow it from first contact to resolution. Link tickets to customer records, track status, and manage assignments. Reporting provides insight into performance trends so you can continuously improve support delivery. Feedback Tools Collect insights with pre- and post-chat surveys. These tools make it simple to stay connected and understand customer needs in real time. Integrations and API Access Velaro integrates with CRMs like NetSuite, Microsoft Dynamics, and other business systems to keep records synchronized. Open API access supports custom connections to fit your workflow. Security and Compliance Velaro is built with privacy and data security in mind, including encryption, access controls, and compliance-ready features to meet industry regulations. Why Velaro? With Velaro, you don’t just manage conversations, you create consistent, connected experiences across every channel. By combining AI, automation, and real-time support tools, you can respond faster, personalize every interaction, and keep your team focused on what matters most: building stronger customer relationships.

Average Rating: 4.1/5.0

Total Reviews: 16

Vertask

Vertask is a cloud-based ticketing system and project management solution. Manage your assets, clients, sites, and contract information, and use the knowledge base to help with knowledge transfer and reference. You can also consolidate tasks into a project to help track big projects.

Average Rating: 4.5/5.0

Total Reviews: 2

ViiBE

ViiBE is the web technology of video assistance, ticketing system, and knowledge management system dedicated to technical support centers and after-sales services. It promises the best remote diagnosis thanks to a live video stream combined with AR and collaborative tools. Using ViiBE boosts "Once and Done" rates and helps save time and costs by avoiding unnecessary expert travels.

Virima

Virima delivers Trusted Runtime Truth for Agentic IT: live, discovery-sourced ground truth on what exists in your environment, how it is connected, what could break, and who owns it, so human teams and AI agents can move faster and act safely. By combining agentless and agent-based scanning across hybrid IT, Virima keeps a native CMDB up to date with your assets, services, and dependencies. Each record carries its ownership, incident and change history, and known vulnerabilities, so teams work from one source instead of several. ViVID™ Service Mapping turns those CMDB relationships into visual service maps that show the blast radius of a change or incident before you act. IT operations, asset management, and security teams use Virima to reduce change risk, speed up impact analysis, and cut blind spots across on-premise, cloud, and remote environments. It suits growing IT teams and large enterprises alike, and does not lock you into a single ITSM platform. Virima works with ServiceNow, Jira Service Management, Ivanti, HaloITSM, Xurrent, Hornbill, and TeamDynamix, adding accurate configuration data to the ITSM tool you already use rather than replacing it. Virima offers two plans. Business Pro is $395/month or $4,740/year and includes 2,000 assets, expandable up to 6,000 by request, along with agentless and agent-based scanning, native CMDB, ViVID™ Service Mapping, IT asset management, vulnerability insights, and Standard support with a one-business-day response. Environments above 6,000 assets move to Enterprise, which is custom-quoted. Virima is SOC 2 Type 2, ISO/IEC 27001:2022 and 27017:2015 certified.

VisionReply

Vision Satellite Help Desk

Satellite help desk software is just like the regular help desk software with ability to manage customer support for multiple companies / brands / products at one place. If you are running multiple websites /brands / products and wanted to manage customer support for each of those websites – you will have to purchase different instances of help desk softwares for each brand. Whereas, with Satellite help desk software, you can have just one license with single staff portal and each company having its own branded customer portal.

VisNetic MailFlow

VisNetic MailFlow is an email management and help desk solution designed for businesses and teams that need to organize, route, track, and manage customer email efficiently. It transforms shared and departmental email into a structured workflow, helping customer service, support, sales, and IT teams ensure messages reach the right people and are handled promptly. MailFlow provides centralized email management with ticketing, agent assignment, message routing, ticketboxes, standard responses, priorities, categories, and customizable workflow rules. Teams can automatically route incoming messages based on sender, recipient, subject, content, or other criteria, while agents can collaborate and track the complete history of customer interactions. Designed for organizations that need more control than a traditional shared mailbox can provide, VisNetic MailFlow helps businesses turn email into an organized, accountable support process without requiring users to abandon the email workflows they already understand. Key capabilities include email-to-ticket management, automated message routing, agent and group management, ticket tracking, standard responses, workflow automation, customer history, and centralized administration. VisNetic MailFlow is developed by Deerfield Communications and is available for businesses seeking a flexible email management and help desk solution.

WebSupport PRO

Help Desk & Customer Service Software

Wokay

Most SMB teams aren't struggling because they work badly. They're struggling because they work across too many tools, WhatsApp for clients, Slack/teams for chat, Asana/ClickUp for tasks, Jira/Freshdesk for tickets. Nothing connects. Work falls through the gaps. Wokay fixes that. A chat-first workspace where communication and work live in the same place, not integrated, actually the same place. See a message, spot an action, turn it into a tracked task in one tap without leaving the conversation. What's different from every project-first tool you've tried: most collaboration platforms start with tasks and bolt chat on. Wokay starts with conversation, the way teams actually work, and builds execution around it. Faster adoption, less context-switching, and work that stops falling through the cracks. Built for SMBs, agencies, and fast-moving teams of 5 to 150 people, specifically those done paying for Slack, ClickUp, and Freshdesk separately and looking for one tool that actually replaces all three. WHAT WOKAY LETS YOUR TEAM DO: Message to task in one tap: spot an action in a conversation and turn it into an assigned, tracked task without switching apps or losing context. Ripple: when a notification won't cut it, flash someone's screen for 10 seconds. Urgent messages get seen, immediately. Circle Back: pin any message to revisit later. Nothing important gets buried or forgotten. One accountable owner per task: assign responsibility, loop in collaborators, discuss inside the task itself. No ambiguity, no separate threads. Live team dashboard: every person, every project, real-time. No status meetings, no chasing. AI chat summarisation: missed a busy thread? Caught up in seconds, not scrolling. HOW TEAMS ARE USING IT: SMBs and agencies are replacing their entire stack, comms and execution, with Wokay. Teams find it organised and intuitive with no feature bloat. Adoption is fast because it feels like a chat tool they already know, not a project management system they have to learn. There's more under the hood: templates, automations, a media library, message scheduling, and saved message shortcuts. The kind of things you only discover when you're actually inside the product. WHAT'S NEXT: Ticketing system and Calendar scheduling launching next quarter, included free for everyone already on a paid plan. Flat pricing. Not per user. Ever. Teams switching from Slack + ClickUp + Freshdesk typically save 60–70% from day one. Don't take our word for it: "We've completely moved away from WhatsApp for internal communication since switching to Wokay. It's made collaboration effortless, organised, distraction-free, and built for real teamwork." - Head of Delivery, Digital Marketing Agency. "Before switching to Wokay, we were juggling ClickUp, Slack, and WhatsApp. Wokay brought all our work into one place. User-friendly, affordable, and the support team is incredibly prompt." - Founder, Advertising agency. Book a 30-min demo: cal.com/melody.wokay/30min or start your free trial: https://app.wokay.com/auth/signup wokay.com

wrrk

wrrk is a world-class customer support organization, at a click. We are the voice and expertise of an in-house team that is delivered in a scalable, best-in-class organization, and packaged in a flexible business model.

Xcellerate OPS

Xcellerate OPS is the multilingual, EU-hosted and EU-compliant service desk and operations platform for service businesses: ticketing, projects, quoting, CRM, invoicing & billing. Introduce AI permanent memory to the team instead of the employee.

Xupport | AI Helpdesk Software

Xupport is a helpdesk for teams of any size. Live chat, email and a public form each open the same numbered ticket in one shared inbox, with status, assignee, tags, snooze, merge, SLA and CSAT. Publish a Markdown help center, optionally on your own hostname. The AI assistant answers only from your published articles; if they don't cover the question, a person takes over. Slack on Growth and Scale. Public API and signed webhooks on every plan. Priced per workspace, not per seat. 14-day free trial, no credit card required.

Xurrent