Upservice

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Upservice is a cloud-based help desk platform for customer support and internal service teams. It brings requests from email, website forms, WhatsApp, Telegram, phone support, and connected systems into one shared workspace. Teams can create and manage tickets, assign owners, set priorities and statuses, track SLA deadlines, use response templates, route requests, add internal notes, attach files, and review the full communication history. Built-in reports help managers monitor workloads, response times, overdue tickets, customer satisfaction, and resolution performance. Upservice also includes an AI assistant for drafting replies, summarizing information, translating messages, and supporting everyday service operations.