Best Help Desk Software - Page 29

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 654

Category Stats (Nov 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Jelly (+8.89%) - Among all products in this category, Jelly recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,200+ Authentic Reviews
  • 654+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

Cxpress

A Cxpress é uma plataforma de atendimento e automação no WhatsApp para empresas, que centraliza todos os canais digitais em um único sistema. Com foco em produtividade, inteligência artificial e atendimento multicanal, a solução permite que empresas organizem suas interações com clientes de forma prática, escalável e integrada. A plataforma atua como um sistema de atendimento, software de suporte ao cliente e help desk, reunindo funções de gestão de chamados, automação com chatbots de IA e relatórios inteligentes em tempo real. Isso garante respostas mais rápidas, triagem eficiente e histórico unificado de cada cliente. Com a Cxpress, empresas podem: Usar chatbots com inteligência artificial para responder clientes automaticamente no WhatsApp 24/7; Gerenciar WhatsApp, redes sociais, e-mail, telefone e webchat em um só lugar; Automatizar a distribuição de tickets, aplicar SLAs, tags e setorização; Integrar o WhatsApp oficial para empresas com múltiplos atendentes e agentes inteligentes; Transformar dados de atendimento em insights estratégicos para melhorar vendas e fidelização. Em resumo, a Cxpress é uma plataforma completa de atendimento e automação, ideal para empresas que buscam unir organização, eficiência e escalabilidade no relacionamento com clientes.

Who Is the Company Behind Cxpress?

  • Seller: Elife
  • Year Founded: 2004
  • HQ Location: Barueri, BR
  • LinkedIn® Page: www.linkedin.com
    768 employees on LinkedIn®

DEEP.assist

The expert system for your customer interaction centre

Who Is the Company Behind DEEP.assist?

Deflekt.ai

Deflekt.ai is a generative AI Customer Support Tooling. It can be used for internal and external communication.

Who Is the Company Behind Deflekt.ai?

  • Seller: Deflekt.ai
  • Year Founded: 2023
  • HQ Location: Amsterdam, NL
  • Twitter: @DeflektAI
    5 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

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Deskoala

Who Is the Company Behind Deskoala?

  • Seller: Icona
  • Year Founded: 2016
  • HQ Location: Cinisello Balsamo, IT
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Deskwil

Tickets, email and a knowledge base — the full platform for one per-agent price, not a checklist gated behind higher tiers.

Who Is the Company Behind Deskwil?

deskxpand

DeskXpand takes the chaos out of your customer support operations. Imagine an effective way of solving customer grievances with a great deal of clarity and collaboration. 😇 DeskXpand gives you just that. Never miss a conversation, respond instantly, and keep tabs on everything - all beautifully tied with an easy-to-use interface. ✌️ DeskXpand includes the following: ➡️Automated ticket routing ➡️Omnichannel support ➡️Self-service knowledge base ➡️Analytics ➡️Live chat ➡️Task management ➡️Canned responses and so much more! Developed by experts with more than 15 years of experience, we strive to provide software solutions that are cost-effective, functional, and, above all, useful with great user experience.

Who Is the Company Behind deskxpand?

Desky

Desky is a cloud-based software which lets you assign, track, prioritize, and manage your customer support easily. It comes with Free Live Chat and mobile apps to manage support tickets from your smartphones on-the-go.

Who Is the Company Behind Desky?

DialShree Predictive Dialer

DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government DialShree has some futuristic add-ons to offer more consolidated call centre software to specific industries. Visit us @ https://elisiontec.com/products/contact-center-software/

Average Rating: 4.6/5.0

Total Reviews: 55

How Do G2 Users Rate DialShree Predictive Dialer?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)

Who Is the Company Behind DialShree Predictive Dialer?

  • Seller: Elision TechnoLab
  • Year Founded: 2007
  • HQ Location: Gujarat, India
  • Twitter: @elisiontec
    390 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    124 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance, Education Management
  • Company Size: 79% Medium, 14% Small

What Do G2 Reviewers Say About DialShree Predictive Dialer?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the agent productivity features of DialShree, enhancing their call management and support capabilities.
  • Users value the excellent customer support from DialShree, which enhances their experience and resolves issues quickly.
  • Users value the daily use and support of DialShree, enhancing call management and assisting agents effectively.
  • Users value the dialing features of DialShree, particularly call barging and whisper capabilities for enhanced support.
  • Users value the recording features of DialShree for effective call management and enhanced support for agents.
Cons
  • Users often experience dialer issues with DialShree, particularly when switching extensions, causing delays in workflow.
  • Users face dialer limitations as switching extensions on DialShree takes a considerable amount of time, disrupting workflow.
  • Users experience time delays when switching extensions on DialShree, impacting their productivity and workflow.

What Are Recent G2 Reviews of DialShree Predictive Dialer?

What Are G2 Users Discussing About DialShree Predictive Dialer?

Dispatch Tickets

Dispatch Tickets is an API-first ticketing system built for developers and multi-brand operators. It lets teams manage customer support across multiple brands from a single dashboard — each with its own inbox, custom email domain, and ticket queue. Unlike traditional helpdesks, Dispatch Tickets uses per-ticket pricing instead of per-seat, so your entire team (engineers, PMs, founders, support staff) gets access without inflating costs. The platform integrates with Slack, Shopify, Stripe, Gmail, GitHub, and any tool via webhooks and REST API. It's purpose-built for agencies managing multiple clients, e-commerce portfolio operators, SaaS companies embedding support into their product, and franchise operators needing corporate visibility with local autonomy. Bootstrapped and founder-led.

Who Is the Company Behind Dispatch Tickets?

DobroDesk

DobroDesk helps teams handle email, website chat and in-app support in shared Inboxes. Each conversation keeps its owner, customer history, notes and attachments together, so a teammate can pick up where the last reply left off. When enabled, AI answers routine questions using approved knowledge and can run configured workflow actions. The team sets reply modes and confidence thresholds. Sensitive or uncertain requests stay with a person. Drafts for review and conversation summaries are also available. Customers can find Help content in the widget or book a configured service through a connected provider. They choose an available time, review the details and confirm the booking. A teammate can take over the same conversation when human help is needed. The base plan is EUR 19 per workspace per month for 300 accepted support conversations, unlimited teammates and three active published Automations. Each started package of 1,000 additional accepted conversations costs EUR 24. A public Help Center is available separately for EUR 19 per site per month. Outlook and website chat are available. New Gmail connections are paused. Own-domain email is in private beta for eligible workspaces after verification. The DobroDesk SDK supports iOS, Android, Flutter, React Native, Capacitor and NativeScript. DobroDesk is available in English, Ukrainian, German, Spanish, French and Brazilian Portuguese.

Who Is the Company Behind DobroDesk?

DocuStack

Automate your customer support and intelligence with the power of AI. DocuStack leverages advanced AI technologies to automate and streamline your customer support operations, enabling you to deliver faster, more accurate, and personalized assistance to your clients. With DocuStack, you can say goodbye to repetitive tasks and hello to increased efficiency. Our AI-powered system can handle a wide range of customer inquiries, from basic queries to complex issues, with minimal human intervention. By automating routine tasks, your support team can focus on more strategic and value-added activities, ultimately enhancing customer satisfaction and loyalty. But that's not all. DocuStack goes beyond traditional customer support by providing intelligent insights. Our AI algorithms analyze customer interactions, identify patterns, and extract valuable information to help you make data-driven decisions. By understanding your customers' needs and preferences better, you can tailor your products and services to meet their expectations, ultimately driving growth and profitability.

Who Is the Company Behind DocuStack?

Doqira

Doqira je český cloudový systém pro správu úkolů, ticketů a firemních požadavků. Pomáhá firmám mít přehled o úkolech, komunikaci se zákazníky a interních procesech na jednom místě. Nabízíme jednoduché nasazení, neomezený počet uživatelů, českou podporu a možnost firemního brandingu.

Who Is the Company Behind Doqira?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026