DobroDesk Reviews & Product Details

DobroDesk helps teams handle email and website chat in shared inboxes. Each conversation keeps its owner, customer history, notes and attachments together, so a teammate can pick up where the last reply left off. AI prepares replies from the knowledge your team approves and shows the sources behind them. Replies are ready for human review by default. Teams can enable automatic replies and workflow actions for clearly defined routine cases. Billing, security, privacy and uncertain requests stay with a person. Customers can find Help content in the website widget, ask a question or book a configured service. They choose an available time, review the details and receive a confirmation. A teammate can take over the same conversation whenever human help is needed. Recent Inbox improvements make it easier to move between customer conversations. The Support plan is EUR 19 per month for 300 accepted support conversations, unlimited teammates and three active published automations. Each started 1,000 additional accepted conversations costs EUR 24. A public Help Center is available separately for EUR 19 per site per month. Outlook is available. Gmail connection is coming soon. DobroDesk Mobile SDK 0.2.0 supports iOS, Android, Flutter, React Native, Capacitor and NativeScript. DobroDesk is available in English, Ukrainian, German, Spanish, French and Brazilian Portuguese.