DobroDesk

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DobroDesk is help desk software for teams that support customers through email and website chat. Gmail, Outlook, a support domain and the website widget feed one shared Inbox, so every conversation keeps its owner, priority, SLA, customer history, private notes and attachments in one place. AI can answer routine questions automatically, prepare a draft for review or stay out of the conversation. It uses the website and knowledge content your team approves, shows the evidence behind a reply and hands billing, security, privacy and other sensitive cases to a person. Teams can route conversations by Inbox, assign work, use saved replies, publish a branded Help Center, track customer satisfaction and review response time, workload, SLA performance and AI handoffs. DobroDesk includes unlimited teammates and charges by accepted conversations instead of seats.