Best Feedback Analytics Software - Page 15

Lumero

Lumero bridges the gap between the data captured by your existing employee survey provider and the reporting your stakeholders actually need. Upload a spreadsheet export from any tool – from SurveyMonkey to Qualtrics – and Lumero transforms it into a suite of interactive reports: heatmaps, gap analysis, custom question groups and indices, key driver analysis, and AI-powered thematic comments analysis. Drill into results by any demographic grouping such as team, location, or role. Trend results back to previous surveys. Customise charts to match your preferences and company brand colours. Share results with leaders across your organisation through secure online logins or highly customisable PDF reports. Role-based permissions let you control exactly which demographics and features each user can access – keeping sensitive breakdowns visible only to the right people. Lumero makes light work of employee survey reporting.

Luminoso Compass

Luminoso Compass applies artificial intelligence (AI) and natural language understanding (NLU) to accurately analyze streaming text-based data for any industry without lengthy setup time or training. Compass allows clients to easily upload, process, predict, and monitor streams of unstructured data, including support tickets, call transcripts, open-ended responses to real-time surveys, and chatbot or live chat transcripts. Data can be processed natively in 13 languages, including Chinese, Korean, Japanese, and Arabic. Our customers use Luminoso Compass to discover customer intent and appropriately label and categorize incoming data, and group similar data in real time to track trends. There are many ways customers utilize the insights that Compass uncovers including bot support, self-support automation, customer agent support, and issue tracking and prioritization to name a few. The product is flexible and can be deployed in standard or private Cloud, On-premise solution, or integrated into an end-to-end platform via the API.

Mesma

Quality assurance processes can be complex, costly and ineffective. We help training providers, colleges, universities, schools, employability providers and government agencies simplify their approach and target resources where most needed to continuously improve.

Mieruka Engine

Mindsuite

MindSuite combines productivity, system optimization, and digital security tools to streamline workflows, boost performance, and protec

Modu

Modu is a hosted customer feedback and polling platform where you publish a branded board of modules (polls, voting, public suggestions, roadmaps, changelogs) and collect structured input from users. Teams can organize feedback by workspace and board, control access (public, password-protected, or SSO-required), and let users verify via email, Google, or SSO depending on settings. Modu includes an admin dashboard to create and manage modules, moderate suggestions, track engagement and voting, and configure branding, domains, and integrations. It’s best suited for product teams that want a lightweight, shareable feedback portal without building and maintaining the infrastructure themselves.

moinAI

moinAI is the self-learning AI chatbot solution for digital customer communication of companies. No matter if marketing, sales or customer service - moinAIis the automation solution that helps to react quickly and efficiently to customer requests around the clock. Depending on the use case, this results in benefits such as increased customer satisfaction, more automated leads, an increased conversion rate and a reduction in support volume. Numerous companies from various industries have already optimized their customer communication with moinAI. These include Dräger, Geberit, Velux and Abus. The bandwidth of use cases ranges from first level support to marketing campaigns up to e-commerce strategies and many more. However, one thing is true for each of the above-mentioned use cases: the impressive KPIs resulting from automation. What makes moinAI so special is its ability to learn on its own. The so-called self-learning works by means of several AI-principles and ensures that moinAI is a self-runner in the truest sense of the word. Once the AI chatbot has been trained by us and implemented at the respective company, no further and costly training sessions on the part of the company are required. In addition, the language understanding is Natural-Language-Processing-based (NLP-based), which means that the AI does not understand user queries on the basis of keywords, but instead identifies semantic relationships, which makes it possible to understand long and complicated sentences. Through NLP and AI, moinAI therefore understands even complex messages and learns independently with each user conversation. Thus moinAI offers a system that grows with the needs and requirements of the company. By the way, moinAI is a product of knowhere GmbH. knowhere is a company from Hamburg, Germany, founded in 2015 and specialized in the implementation of intelligent chatbots for websites and messenger apps.

Myliba

Myliba is a performance management platform that turns strategy into actionable goals while fostering a high-performance culture. It combines essential tools like OKRs, CFRs, KPIs, coaching, and more into one integrated system. Myliba connects teams, leaders, and locations through shared goals and values. Focusing on individual engagement and willingness, Myliba supports authentic leadership and sustainable culture building. It empowers companies to manage not only goals but also the culture behind them. The platform offers real-time insights across individuals, teams, and the organization. Key analytics include: ✔️ OKR ✔️ Employee NPS ✔️ Engagement & Willingness Scores ✔️ 360° Feedforward & Feedback ✔️ 45° Leadership Decision Insights ✔️ Keeper Test ✔️ OKR & KPI Progress ✔️ Coaching & CFR Tracking Myliba simplifies performance with a single solution, delivering up to 82% cost efficiency compared to using separate tools.

Opinely

Opinely is a customer-review analysis tool for businesses whose customers speak publicly on Google Maps: restaurants, hotels, gyms, clinics, salons and multi-location chains. A star rating tells you something is wrong but never what. Opinely reads the text of the reviews and breaks it into countable themes - service, waiting time, price, cleanliness, a specific area of the venue. For every theme it reports mentions, share among complaints, distribution over time, and whether the matter is a systemic problem, an isolated incident, or a historical thread already resolved. The output is a PDF: summary, area scorecard, problem cards with source quotes, strengths worth communicating, and recommendations ordered by weight. The document states how many reviews the conclusions rest on and describes its own methodology, including where the automation can be wrong. For chains: several venues in one group with a joint report. For a single venue: a free sample, no account and no card.

Oppin

Oppin (www.oppin.ai) is Generative Engine Optimization and AI Search Visibility platform that helps businesses measure, improve, and grow their visibility across AI-powered search engines and assistants, including ChatGPT, Google AI, Gemini, Claude, Perplexity, Grok, and Microsoft Copilot. The platform enables companies to track how often their brand appears in AI-generated answers, monitorcompetitors, analyze citations and sources, measure share of voice, and identify the prompts that influence buying decisions. Oppin also provides actionable recommendations to improve AI visibility, helping businesses optimize their websites and digital presence for the next generation of search. Built for marketing teams, SEO agencies, Digital Marketing agencies, PR professionals and agencies, and companies in general. Oppin gives organizations the insights they need to understand how AI models perceive their brand and to increase their presence in AI-driven customer journeys.

Outset.ai

Outset is an AI-moderated user research platform that enables product, UX, and research teams to conduct live, one-on-one qualitative interviews at scale. The platform is designed to help organizations collect in-depth customer insights more efficiently than traditional moderated interviews or survey-based research methods. Outset uses an AI interviewer to facilitate real-time, conversational interviews with research participants. During each session, the AI asks adaptive follow-up questions based on participant responses, allowing teams to explore motivations, context, and emotional drivers without relying on static scripts. This approach supports qualitative research use cases that typically require human moderation, while reducing scheduling constraints and operational overhead. The platform is commonly used by UX researchers, product managers, design teams, and insights teams at mid-sized and enterprise organizations. Typical use cases include product discovery, usability testing, concept evaluation, customer feedback collection, and exploratory research conducted across distributed or global participant groups. Outset supports end-to-end research workflows, from interview execution to insight synthesis. After each interview, teams receive automatically generated transcripts, summaries, and themes, making it easier to analyze findings and share results with stakeholders across product, design, and leadership teams. Key features and capabilities include: -AI-moderated, live qualitative interviews with dynamic, context-aware follow-up questions -Support for one-on-one interviews conducted asynchronously across time zones -Automated transcription and structured interview summaries -Centralized access to qualitative insights for collaboration and reporting Primary benefits for organizations include: -Increased research velocity without increasing headcount -Greater consistency across interviews compared to manual moderation -Improved accessibility to qualitative insights for cross-functional teams Outset is typically implemented by teams seeking to scale qualitative research while maintaining methodological rigor, security standards, and alignment with existing research and design workflows.

Pilea

Pilea is an intelligent customer research platform designed to save product teams 40+ hours of work every week. By collecting, centralizing, and analyzing customer feedback from a wide range of integrations, Pilea helps you make well-researched product decisions at an instant.

Plaudera

Plaudera is a customer feedback tool with a public feature request board, voting, and an embeddable widget. Collect customer feedback and feature requests in one place. Let users vote on priorities. Ship the ideas that matter most — with AI handling the duplicates.

Pobuca Experience Cloud

Pobuca Experience Cloud can help you measure Customer Experience, design the right strategy based on KPIs, & then improve loyalty, customer service, & customer engagement through personalization. Pobuca Experience Cloud leverages AI to analyze what customers say in every touchpoint (calls, emails, chats, social, etc) & produces Customer Experience metrics & Voice of Customer insights. It automatically measures your CX & Loyalty by analyzing dark data that you already have untapped.

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Prizvox

Prizvox tracks how your brand appears across ChatGPT, Gemini, Claude, and Perplexity, and surfaces what’s actually changing. Monitor visibility shifts, benchmark competitors, and spot opportunities to improve your presence in AI answers. Real visibility data your team can act on.