# Luminoso Compass Reviews
**Vendor:** Luminoso  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)
## About Luminoso Compass
Luminoso Compass applies artificial intelligence (AI) and natural language understanding (NLU) to accurately analyze streaming text-based data for any industry without lengthy setup time or training. Compass allows clients to easily upload, process, predict, and monitor streams of unstructured data, including support tickets, call transcripts, open-ended responses to real-time surveys, and chatbot or live chat transcripts. Data can be processed natively in 13 languages, including Chinese, Korean, Japanese, and Arabic. Our customers use Luminoso Compass to discover customer intent and appropriately label and categorize incoming data, and group similar data in real time to track trends. There are many ways customers utilize the insights that Compass uncovers including bot support, self-support automation, customer agent support, and issue tracking and prioritization to name a few. The product is flexible and can be deployed in standard or private Cloud, On-premise solution, or integrated into an end-to-end platform via the API.






- [View Luminoso Compass pricing details and edition comparison](https://www.g2.com/products/luminoso-compass/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+11%3A15%3A12+-0500&secure%5Bsession_id%5D=4faf0080-be04-465d-8140-997fc4ff8b8c&secure%5Btoken%5D=fccca0d5fa9bd76a291386d5d9da143d2f73673ed960a9b6af9c90d8863eb6c4&format=llm_user)

## Luminoso Compass Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

## Top Luminoso Compass Alternatives
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,180 reviews)
  - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (3,995 reviews)
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,929 reviews)