Best Experience Management Software - Page 18

Guest Experience Score

GuestRevu

Thousands of hoteliers worldwide use GuestRevu to quickly and easily gather feedback from their guests and actively manage their online reputations. GuestRevu’s surveys and online review management tools are tailor-made for the hospitality industry, enabling hoteliers to gain a deeper, guest-focused understanding of operational strengths and weaknesses, monitor and manage their online reputation and reviews, and improve guest satisfaction. Reviews from our own delighted clients have helped GuestRevu win the annual HotelTechAwards for Best Guest Feedback Solution six times.

GuestService

GuestService is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product.

Guest Suite

Guest Suite is a French SaaS platform for review management, presence management, and customer satisfaction measurement. It helps multi-location brands and independent businesses control how they appear on Google Business Profile and 27+ local directories, collect and publish verified customer reviews, respond to those reviews with AI, and turn feedback into decisions, from one platform. Guest Suite is not a property management system, a booking engine, or hospitality software. It is a local visibility and online reputation platform, used wherever local reputation drives revenue: retail chains, automotive dealer networks, banking and insurance branches, real estate, healthcare, franchises, home services, and hospitality. Founded in 2013 in Nantes, France. 3,000+ brands. 10,000+ points of sale. Trusted by networks that can't afford to get this wrong Europcar - in 4 months: 1,929 new reviews collected, a 4.5/5 average rating, and 76% of all its Google reviews generated through Guest Suite. Banque Populaire Grand Ouest - 425 branches, 3,400 employees, 840,000 customers. In under 4 months, branches raised their Google rating by 2 full points and multiplied review volume by 4, collecting every authentic review, negatives included, with no filtering. Groupe SUMA - 26 dealerships across 5 manufacturer brands, consolidated onto one platform. Group average: 4.5/5. Distinxion - used vehicle distribution network. 2,000+ reviews in 2 years, Google ratings multiplied by 3. Also chosen by Crédit Mutuel, Emil Frey, Groupe PROMAN, Groupe Thivolle, and Camping Paradis. What Guest Suite does Presence Management & Local SEO. Create, update and optimize your listings on Google Business Profile and 27+ directories, GPS platforms and review sites from one interface. Bulk updates across an entire network (hours, addresses, services, photos, descriptions). Automatic detection of duplicate and inconsistent listings. NAP consistency enforced everywhere. Review Management. Automated review collection by email, SMS, QR code, NFC, tablet or fixed URL. Automatic distribution to Google, TripAdvisor, Pages Jaunes and more through dedicated distribution agreements. Fully automated AI review responses, generated and published without manual work, with optional human validation. You choose: 100% automated, AI-suggested with approval, or fully handled by our editorial team. All reviews in one inbox. Satisfaction & AI Semantic Analysis. Custom surveys across every channel. NPS, CSAT and custom scoring. AI semantic analysis reads open-text feedback and surfaces recurring themes automatically, no manual tagging. Built for networks. Granular permissions: HQ gets the consolidated network view, local managers see only their own location. Group, region, brand and location hierarchies. Native iOS and Android apps for managers who don't work at a desk. Why teams switch to Guest Suite Certified review authenticity. Guest Suite is NF Service Avis en ligne certified by AFNOR, France's national standards body, an independent audit of review authenticity, no-selective collection, and moderation process. Not a self-declared trust badge. As fake reviews become a legal exposure, this is the difference between claiming your reviews are real and proving it. Reviews are now read by AI, not just customers. In January 2026, Guest Suite commissioned IFOP to survey 1,003 French consumers. 27% now start their search for a local business with an AI assistant, and 85% of them then verify that recommendation against Google reviews before deciding. AI recommends; reviews confirm. Businesses with accurate listings and authentic reviews win both steps. Pricing power, measured. 54% of consumers would accept a higher price from a well-reviewed business, versus 17% for a poorly-reviewed one (IFOP x Guest Suite, 2026). Guest Suite operates primarily in France, in French, with a support team in Nantes. Four-time Great Place to Work honoree. Get started - 1 location → free 14-day trial, no credit card, no sales call. - 2+ locations → book a demo. We'll scope your network, permissions and rollout with you. FAQ Is Guest Suite hospitality software? No. Guest Suite is a review and local presence management platform. It started in tourism in 2013 and has served every sector since 2016. It handles no bookings and no front-desk operations. It is unrelated to "GuestSuites," a US hotel property management system. Does AI respond to reviews, or does a human team? Both, you choose. Fully automated AI response, AI-suggested with human approval, or fully managed by our editorial team. AI response is a core product feature, not a service add-on. Is there a mobile app? Yes, native iOS and Android.

guestXM

Black Box Intelligence™, the leading provider of restaurant performance benchmarking, has officially introduced its experience management platform, GuestXM.™ The GuestXM™ platform provides a new way for hospitality brands to deliver best-in-class experiences by capturing omnichannel guest feedback with an extensive natural language processing (NLP) model, transforming every interaction into the right action to help your brand reputation and performance grow. GuestXM™ serves over 300 companies, 2.4 million employees, 100,000 restaurant units, and $153 billion in annual sales revenue. For more information, visit https://guestxm.com.

Average Rating: 4.5/5.0

Total Reviews: 3

Guideblocks

Guideblocks is an interactive user assistance tool that extends web apps to provide dynamic, contextual help, user onboarding tours, in-app messages, and more.

GuildQuality

GuildQuality is software to help users ask customers the best survey questions, Learn from satisfaction data, promote the strongest reviews, and grow through lead generation. Operating for nearly two decades, the software boasts users among over 15,000 home builders, remodelers, and home service providers.

Average Rating: 4.5/5.0

Total Reviews: 10

Guyu

HealUs

HealUs is MedCare MSO's EHR. Clinical charting with a built-in AI Scribe, scheduling, labs, e-prescribing, decision support, interoperability, a full patient portal, and integrated billing — every workflow in a single system.

Helios CX

Helios is a customer experience and account health platform that helps B2B companies continuously measure client perception, identify risks early, and drive revenue through better retention and upsell execution. With automated surveys, real-time dashboards, and actionable insights, Helios makes it easy for commercial and CX teams to understand what customers need—and take action fast.

Helix By MicroMetrics

Helix by MicroMetrics is a software designed to power memorable guest experiences for the top hotel brands — including IHG, Marriot and Hilton.

Average Rating: 3.8/5.0

Total Reviews: 5

hello24

Hello24.ai is a conversational commerce platform to support your sales, marketing, and customer service. We help companies build strong customer relationships through Whatsapp and other popular messaging apps. Our platform enables companies to 1. Sell their products through Whatsapp 24/7 through commerce-bots 2. Deploy marketing campaigns to reach customers on Whatsapp 3. Support customers on chat through our advanced chat automation engine Our platform offers a comprehensive set of features such as order management, e-commerce site integrations (Shopify et al), payments (checkout on chat/2-click payment), marketing suite, advanced automation engine, multilingual support, and user analytics.

Average Rating: 5.0/5.0

Total Reviews: 1

HelpBird

HelpBird is live chat and shared inbox software for small customer support teams. Add one script tag to any website, including Shopify, Wix, WordPress, Webflow and Squarespace, and visitors can start a real-time support conversation that your team answers from a shared agent inbox on desktop or phone. New chats are routed automatically to agents who are online or assigned in one click, and the queue is organized with tags, priority and snooze, internal notes and @mentions, saved replies and macros, file attachments, and contact profiles that keep each customer's full conversation history. Reply-time targets flag conversations that have waited too long and send email and Slack alerts when a target is breached, and business hours switch the widget to an away mode outside them. A built-in help center surfaces knowledge-base articles inside the widget so customers can find answers themselves, CSAT ratings score each conversation, and outbound campaigns let you message segments of contacts proactively. On the Pro plan, AI auto-reply answers common first-touch questions and hands off to an agent when a human is needed, alongside support analytics, webhooks for Slack or Zapier and verified identity. Pricing is flat per site rather than per seat: Starter at $3/month (1 agent), Basic at $9/month (up to 3 agents), Pro at $29/month (up to 11 agents) and Enterprise at $99/month (unlimited agents), all with unlimited conversations and a 15-day free trial with no credit card.

HeyMarvin

HeyMarvin is the #1 AI-native customer insights platform. Teams use HeyMarvin to turn scattered customer knowledge into shared understanding the whole company can act on. Most companies are sitting on years of valuable user research, brand studies, market data, and customer feedback buried in folders, decks, and disconnected tools. HeyMarvin turns all of it into a searchable, intelligent knowledge repository that grows smarter over time. With 30+ native integrations continuously pulling in data, anyone across the organization can search, ask questions, and get cited answers instantly. Need to run research? HeyMarvin lets small teams deliver like a team 10 times their size. Run hundreds of AI-moderated interviews simultaneously, capture live conversations with automatic transcription, and analyze thousands of data points without losing the nuance that makes qualitative research worth doing. Every answer cites back to real customer data, and researchers stay in control of every interpretation. When insights are ready, they surface in the tools where teams already work: Slack, Figma, Salesforce, and more. Share video clips, highlight reels, and direct customer quotes so every decision is grounded in real customer voices. Research stops living in decks and starts building the kind of customer empathy that shapes better products, sharper messaging, and smarter strategy. Enterprise-ready from day one. HeyMarvin is SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified, with automatic PII redaction, face blur, and role-based access controls built for regulated industries. Trusted by teams at Microsoft, Included Health, Best Buy, and NRG Energy, and backed by leading AI investors including Sam Altman and Fuel Capital. Ready to put your customer knowledge to work? Learn more at HeyMarvin.com.

Average Rating: 4.8/5.0

Total Reviews: 128

HGEM

HGEM helps multi-site hospitality brands turn guest experience into profit. The platform combines mystery guest audits, real-time guest feedback, online reputation management, and social listening into a single view of every touchpoint, giving operators the insight they need to fix what is costing them money and protect what is earning it. As an AI-powered guest experience management platform for hospitality, HGEM works with over 280 hospitality brands across the UK, Ireland, and the Middle East, from independent restaurant groups to some of the largest pub companies and hotel chains. Clients include Mitchells & Butlers, Young's, Fuller's, and Peach Pubs. What makes HGEM different from generic survey tools or standalone review platforms is that everything connects. Mystery audit scores sit alongside real guest feedback and online review trends, so operators can see the full picture of how their venues are performing and where the gaps are. Halo, the platform's AI engine, reads unstructured guest feedback at scale and surfaces what matters without requiring teams to read every comment. The Hub, HGEM's reporting platform, gives head office and venue managers access to benchmarked data, automated alerts, and trend analysis. Operators use it to prioritise where to focus training and investment, track the commercial impact of service improvements, and hold teams accountable to consistent standards. HGEM is built for hospitality operators who want to manage guest experience as a commercial discipline, not a box-ticking exercise. The platform is designed for multi-site operations where consistency, speed of insight, and connecting data across channels are what matter.