Best Customer Service Automation Software - Page 21

Remi

Remote Eye

Wideum is a remote service technology company, innovating in applications for smartphones, tablets and smart glasses. Our proprietary software allows users to execute difficult tasks and operation maintenance with remote assistance thanks to information sharing between field service operators and support departments. Remote Eye is a remote assistance software that improves communication and knowledge management between an Expert, remotely and a local Operator. The Expert will be able to remotely visualize what the technician has in front of his eyes to guide and assist him in the installation, maintenance, or repairs that require more specialized external knowledge. Remote Eye is specially designed for Smart Glasses, hands-free devices that allow the operator to complete the freedom to move. It is also available on Android and iOS mobile phones. For more information visit www.wideum.com

Average Rating: 4.7/5.0

Total Reviews: 30

ReplyCX

ReplyCX, powered by Techalpha Group. A customer communication platform that powers your customer journey. Pay for conversations not per user licenses. Manage multiple brands in one account.

Reqme

Reqme is an AI sales agent for service businesses: construction, legal, creative, consulting, photography, IT and more. It runs on your website, your socials, a shareable link or a QR code. It answers visitors 24/7, qualifies each inquiry against your own services and prices, and hands you a structured lead in your Reqme inbox with email and push alerts. When you're ready, it takes the deal all the way. It generates the proposal and contract from the conversation, sends them for e-signature, collects the deposit through Stripe and issues an EU-compliant e-invoice. Everything stays in one thread per client, from first hello to paid. Start light and grow into it: use Reqme as a 24/7 chat assistant, as a lead-capture agent, or switch on the full close-the-deal flow. You can install it with the one-click WordPress plugin (on WordPress.org) or with one snippet on Webflow, Framer, Shopify or any HTML site. Built and hosted in the EU by Reqme SAS in Bordeaux, France. GDPR-ready, 0% platform fee: payments run through your own provider and you keep 100%. There is a free plan and a 30-day Starter trial with no card. Done-for-you setup gets you live in 3 days.

Request Desk

RequestDesk is Figment’s TDS request and query management system: a helpdesk and ticketing tool. Branches, back-office teams and TDS vendor teams use it to raise, track and resolve TDS requests in one workflow, instead of over email. It’s built mainly for banks, and it’s part of the FigmentOne platform. The problem it solves: in a bank, TDS queries start at the branch. A customer needs a Form 16A, a PAN was captured wrongly, or TDS is missing from their Form 26AS. RequestDesk turns each of these into a ticket that moves from the branch to the back-office or TDS vendor team and back, with its status visible at every step. Requests you can raise Request Example TDS correction Wrong amount, section or date on a transaction in a filed quarter PAN correction PAN missing, invalid or inoperative on a customer or vendor transaction Form 16A / TDS certificate A customer asks for the TDS certificate of a filed quarter TDS mismatch query The customer can’t see the TDS in Form 26AS TDS refund query Tax was deducted in excess and needs correcting Key features : Three-step request: pick the topic and purpose, update the details, attach documents. Each purpose shows only the fields it needs. Transaction search by Customer ID or account number, across years and quarters. Automatic PAN check against master data, marked Valid, Invalid, Inoperative or Not verified. Level-based approval and real-time status tracking, showing who raised what, which values changed and who it’s pending with. Unified dashboard and reports, plus download of Form 131(16) for filed returns. Attachment rules (size, format, duplicate checks) and a read-only review before anything is submitted. Security: ISO 27001, SOC 2 Type II, AES-256 encryption and multi-factor authentication.

Resolbit

ResolveCX

ResolveCX is ticket management software that enhances case resolution workflows with AI automation and governance. It uses an AI rules engine to manage tickets from intake to closure, focusing on resolution rather than status tracking. AI routing automatically assigns tickets to the right queue, agent, and SLA tier. Real-time SLA prediction alerts teams to potential breaches. Root-cause analysis on reopened tickets helps identify recurring issues. Sentiment-based routing directs high-frustration cases to specialized teams. Automated complaint classification assigns categories and suggests responses. An omnichannel inbox consolidates communications from email, web chat, and messaging platforms, maintaining complete customer history. Intelligent segmentation routes VIP, Enterprise, and SMB customers based on configured rules. ResolveCX complies with ISO 27001 and ISO 9001 standards and supports FCA, GDPR, and HIPAA regulatory requirements.

RhythmiqCX

RhythmiqCX is an AI-powered customer experience automation platform that helps businesses handle customer support through chat and voice AI agents, automate queries, and improve response times across channels.

Richpanel

Richpanel is the AI-native helpdesk for ecommerce and DTC brands. You hire an AI support team and the helpdesk your humans work in, on one platform and one bill. The AI resolves the repeat work end to end. Your people stay in control of the exceptions. Most CX software bolted AI onto a 2010s ticketing system. Richpanel rebuilt the helpdesk around the AI. The AI CX team you hire: • Customer AI resolves routine conversations autonomously: refunds, order tracking (WISMO), cancellations, subscription changes, returns and policy questions. 70 to 80% autonomous resolution at maturity. • Copilot AI researches, drafts replies and executes actions for your human agents, around 5x throughput. • QA AI reviews 100% of closed conversations, finds gaps and feeds fixes back into policy. • CX Manager AI reads your business, writes the SOPs, configures the agents and improves the system per brand. The AI that builds the AI. Why teams switch to Richpanel: • A real Gorgias, Zendesk, Intercom and Freshdesk alternative. AI that resolves, not just deflects. • No double-meter pricing. Pick your model (Claude, GPT or Gemini) and tokens. About $0.25 per conversation. • 50% AI resolution guaranteed in 30 days, or your money back. • Live on your store fast, with one-click Gorgias and Zendesk import. • HIPAA-audited, SOC 2 Type II (zero exceptions) and GDPR-audited. Trusted by 2,000+ brands including Ridge, Jones Road and Pela. Compare Richpanel and learn more: richpanel.com/compare/gorgias richpanel.com/compare/zendesk richpanel.com/learn/best-ai-agents-customer-support richpanel.com/security

Average Rating: 4.7/5.0

Total Reviews: 92

RingCentral Engage Digital

Rossy AI

Rossy AI is a human-like 24/7 AI voice agents, a Premium White Glove Solution with no code, no IVR, and no missed calls.

RouteWrk

RouteWrk is workflow automation for work that arrives by email. It turns the requests in your inbox into tickets, then runs each one through a workflow you draw once. How it works Connect your Gmail and new requests land in one routing inbox. Route one to a workspace and it becomes a ticket with an owner and a status. From there the workflow does the steps: it emails the vendor from your own address, waits for the reply in the same thread, sends a reminder if nobody answers, and escalates when the wait runs out. The customer sees you, not a noreply address, and the thread sits in your Sent folder. It stops at a person only where a decision is needed. An approval step parks the ticket until a named person approves or rejects, and each answer takes its own path. A checklist holds the ticket until every item is ticked. A parked ticket always names what it is waiting for. Key features Routing inbox: email from your connected Gmail becomes a ticket in a click. Workflow builder: branches, waits, loops, approvals and checklists on one canvas. Await reply with a timeout: the job stays open until the vendor answers, and silence escalates instead of being forgotten. Kanban board and My Work: every ticket waiting on a person, grouped by what it is waiting for, across every workspace. Cross-workflow handoff: a closed work order opens the invoice in Accounts Payable, with the fields carried across. Assignment at intake: an owner on every ticket from the moment it exists, by rotation, by fewest open tickets, or a named person. Full history: every step, email, reply and decision, on the ticket. Templates: work orders, invoice processing, IT helpdesk, employee onboarding, field service, sales pipeline and real estate acquisitions. Each is a starting point you change to fit; nothing in RouteWrk is tied to one industry. Who it is for The owner of a property portfolio or service business whose work orders, quotes and invoices arrive by email. The person in a department who ended up owning a process, such as approvals, onboarding or vendor requests, and runs it from a mailbox and reminders set by hand. Neither needs IT or an admin to set it up. Where it is not the fit RouteWrk works with email and tickets created by hand. It has no live chat, phone channel or public help center, and it connects Gmail rather than a marketplace of apps. Pricing The free plan needs no credit card. It covers one person, three workspaces and 25 active tickets per workspace. RouteWrk launched in October 2026.

Runia

SatisMeter

SatisMeter is a powerful customer feedback tool that helps you keep an eye on customer satisfaction, monitor your product performance, and answer all the questions standing between you and business growth. Utilize different survey templates (NPS, CSAT, CES) to measure satisfaction across multiple touchpoints within the customer journey, or create customized micro surveys to adjust pricing, look at product-market fit, and more. Easily create a survey, set up an event trigger, or target the audience based on their attributes. Then, set a recurring schedule, and review your feedback. Send out surveys from just about anywhere (public website, web app, email, public link, mobile SDK). And achieve anything with your feedback through a range of integrations (Intercom, Slack, Zapier, API, and more). Save time by installing via one-click Segment integration, downloading premade HTML email templates, and running surveys that can automatically switch to a user's language. Unlike many other products on the market, SatisMeter's pricing is based on your success—the number of responses rather than survey displays. SatisMeter plans are feature all-inclusive with unlimited projects, users, and surveys. Best of all, top-tier support services and easy setup make it a favorite of the world's most customer-oriented SaaS companies. So don’t wait—start collecting better customer feedback today.

Average Rating: 4.7/5.0

Total Reviews: 36

Saysimple

Saysimple is an omni channel customer communications platform, which enables businesses to connect all channels into one inbox. We help companies shift to effortless customer experiences on all channels. Turning service centers from cost into profit centers.

Average Rating: 5.0/5.0

Total Reviews: 1