ResolveCX Global
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ResolveCX is an AI-driven, cloud-native platform for managing customer complaints, escalations, cases, and problem investigations with speed and accuracy. Built on AWS, it streamlines the full lifecycle from intake to resolution through intelligent routing, automated workflows, and real-time collaboration across teams. The platform centralises all customer issues in one secure environment, delivering configurable templates, SLA tracking, audit-ready history, advanced analytics, and seamless integrations with CRMs, contact-centre systems, and internal applications. ResolveCX enables organisations to reduce handling time, improve resolution quality, and strengthen customer trust through transparent, data-driven service operations.
ResolveCX is ticket management software that enhances case resolution workflows with AI automation and governance. It uses an AI rules engine to manage tickets from intake to closure, focusing on resolution rather than status tracking. AI routing automatically assigns tickets to the right queue, agent, and SLA tier. Real-time SLA prediction alerts teams to potential breaches. Root-cause analysis on reopened tickets helps identify recurring issues. Sentiment-based routing directs high-frustration cases to specialized teams. Automated complaint classification assigns categories and suggests responses. An omnichannel inbox consolidates communications from email, web chat, and messaging platforms, maintaining complete customer history. Intelligent segmentation routes VIP, Enterprise, and SMB customers based on configured rules. ResolveCX complies with ISO 27001 and ISO 9001 standards and supports FCA, GDPR, and HIPAA regulatory requirements.
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What is ResolveCX Global?
ResolveCX Global is a customer experience management company that specializes in providing solutions to enhance customer engagement and satisfaction. The vendor offers a range of services, including customer feedback analysis, operational support, and strategic consulting, aimed at helping businesses improve their customer interactions and drive loyalty. With a focus on leveraging data and technology, ResolveCX Global assists organizations in optimizing their customer service processes and achieving measurable outcomes.