Best Customer Service Automation Software - Page 17

Helpfeel

Helpium

Helpium is an AI customer service platform for any business that talks to its customers on WhatsApp, Instagram, Facebook Messenger, email, Mercado Libre or website chat: online stores, real estate agencies, clinics, beauty salons, professional services and more. Every conversation arrives in a single inbox. Unlike a basic chatbot, Helpium takes action: it checks real information like order status, stock or appointment availability, books appointments, sends files such as price lists or catalogs, and qualifies leads with AI workflows. When a conversation needs a person, it hands it over to your team with the full context. It learns your business from your website and documents, and you stay in control with draft mode, testing before going live and clear rules for what the AI can do. Flat price per account with unlimited seats. Try it free for 14 days, no credit card required.

HelpLane

Helprace

Helprace allows any company out there to offer spectacular customer service in an all-in-one platform. Helprace tightly integrates the necessary tools you need to offer amazing support. Tickets, Email Management, Customer Community, Feedback, Docs & Knowledge Base. Only pay for what you need & customize your help desk and user portal to your exact wishes.

Average Rating: 4.4/5.0

Total Reviews: 8

HelpSpace

For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-employed and small organizations. On one hand, it frustrated us, but at the same time, it motivated us to create a solution. This is how HelpSpace was born. ​Our software is perfect for startups and small businesses seeking a fast and professional solution for their customers' daily support requests. We also attach great importance to documentation. Users can quickly look up their knowledge database, and customers can learn more or browse through the instructions and blogs. We emphasize the following 4 points: - Set up a quick and easy help desk software in only a few minutes - Low investment with high benefits - Easy and intuitive to use - Your customer will love your new efficiency

Average Rating: 4.4/5.0

Total Reviews: 12

Heyloha

Heyloha is an AI agent for customer contact, built in Utrecht for European businesses. It answers your business phone, website chat, WhatsApp, Instagram and LinkedIn messages 24/7, in more than 50 languages, using your own website, documents and FAQs. Think of it as an AI receptionist and an AI chatbot in one, with one inbox for every conversation. On the phone, Heyloha works as an AI phone assistant on your existing number. You choose when it picks up: always, after hours, when the line is busy or when nobody answers. It answers questions, books appointments in Outlook or Microsoft 365 during the call, and transfers callers warm or cold to the right colleague. If nobody picks up, it takes a callback request and emails it to your team. Calls are transcribed, not recorded, and data stays on EU servers under a data processing agreement. On your website and in WhatsApp, Instagram and LinkedIn, the same assistant answers questions, captures leads, books appointments and hands the conversation to a person when that's the better choice. Every conversation is saved in the inbox, so your team sees what was asked and answered. Heyloha reads your website every day, so its answers stay current, and you can add documents yourself. You set the greeting, the form of address and your own rules for what the assistant should and shouldn't say. Standard integrations: Outlook and Microsoft 365, HubSpot, ActiveCampaign, Zapier, Make, n8n and webhooks. Other integrations are built on request. Heyloha is used by gyms, estate agents, event organisers and other businesses with a steady flow of calls and messages. NEXXT GYM replaced the phone customer service of all 11 of its gyms with Heyloha. Pricing is a fixed monthly bundle of credits (1 credit = 1 call minute or 1 chat or WhatsApp conversation), from €149 per month excl. VAT. No setup fee and no surcharge for evenings or weekends. Try it free for 14 days; plans can be cancelled monthly.

Hibot

HiperMe!

HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency.

Average Rating: 5.0/5.0

Total Reviews: 1

Hyversa

IFS Loops

TheLoops, an IFS company, is an intelligent support operations platform that transforms the support experience, ensuring customer success is at the heart of digital business. It contextualizes support data with product and customer data in real-time to provide actionable insights to reps and managers within their tools and workspaces.

Average Rating: 4.6/5.0

Total Reviews: 9

InnoDesk

InnoDesk - Customer Support Software that never sleeps. Modern, intelligent, and uncluttered customer support software with AI automation and human handover to help you provide high-quality, reliable customer support around the clock. Our Mission Make 24/7 Customer Support Possible to Every Business. We believe every business — regardless of size — should be able to deliver instant, high-quality customer support. That's why InnoDesk combines powerful Agentic AI with a clutter free interface, making it easy for anyone to create, train, and deploy an AI support agent in minutes — without technical knowledge.

Insight Goat AI

InsightGoat.ai is an AI-powered conversational platform that automates lead generation and customer service through intelligent chatbot technology. The platform uses natural language processing to engage website visitors, qualify leads, and provide 24/7 customer support. Key functionalities: • Automated lead qualification and capture • Real-time customer support automation • Custom chatbot conversation flows • Website visitor engagement • Lead routing and management • Integration with CRM systems • Chat analytics and performance tracking The platform enables businesses to automate repetitive customer inquiries, collect visitor information, and convert website traffic into qualified leads. InsightGoat.ai's chatbot technology understands customer intent, provides relevant responses, and escalates complex inquiries to human agents when necessary. Designed for businesses seeking to improve customer engagement and lead generation efficiency, InsightGoat.ai integrates with existing website infrastructure to provide seamless automated conversations while maintaining detailed analytics of customer interactions and conversion rates.

Instant Assist

Instant Assist is mainly a player engagement tool supported by AI capabilities developed by WagerGeeks Pvt. Ltd. Its features are AI-powered including ticket management system, live agent & chat option, live commentary, Multi language support for players and agents, Custom Training for Chat bot , and Whatsapp message integration. It is designed to provide 24*7 customer assistance, on-point answers, and global notifications during live sports events.

Interactly AI

Interactly is a healthcare AI agent platform that answers patient calls, texts, chats, and video visits - and then completes the work behind them. It books the appointment in the EHR, routes the referral, processes the refill request, closes the care gap, documents the outcome, and hands off to staff when a human is genuinely needed. Most healthcare voice AI stops at the answer. Interactly closes the loop: it understands patient intent and clinical risk, applies your protocols and business rules, orchestrates the next action across your systems, escalates when needed, and writes the result back to your system of record. The patient experiences a conversation. The care team receives completed work. EHR AND SYSTEM INTEGRATIONS Epic, Oracle Health (Cerner), athenahealth, eClinicalWorks, NextGen, Greenway Health, Veradigm, MEDITECH, Salesforce Health Cloud, HubSpot, Availity, Change Healthcare, Twilio, Genesys, Five9, Vonage, and Zapier. Interactly reads and writes to the systems you already run, so there is no rip-and-replace project and no second system for staff to manage. WORKFLOWS INTERACTLY AUTOMATES - Appointment scheduling, rescheduling, cancellations, and confirmations - Front-desk call overflow and after-hours patient access - Patient intake, referral coordination, and prior authorization - Medication refill requests and lab result follow-up - Post-discharge outreach and readmission-risk check-ins - Care-gap closure and Annual Wellness Visit outreach - Inbound fax and document handling - Multilingual patient communication, including English and Spanish MEASURED CUSTOMER OUTCOMES - 72% of patient requests resolved without adding front-desk staff. One AI assistant handled more than 700 inbound calls across English and Spanish for a multi-site primary care group. - 56% fewer missed appointments. No-shows fell from approximately 15% to 6.6% at a nephrology group, recovering roughly $120K in annualized revenue. - 21.5% of contacted members booked an Annual Wellness Visit through automated outreach, closing quality-measure gaps across a 300,000+ life population. - 2.8M+ patient interactions delivered to date. WHO USES INTERACTLY Specialty practices and multi-site provider groups, MSOs and IPAs, health systems, health plans and payers, value-based care organizations, and at-home care providers. Deployed across primary care, nephrology, urology, orthopedics, OB/GYN, dermatology, and other specialties. PRODUCT SUITE Pulse - the AI workspace for care teams. Chat with healthcare AI assistants, search organizational knowledge, review conversations, manage AI agents, and monitor utilization from one secure workspace. Mobile Care - continuous care beyond the visit: check-ins, medication reminders, symptom monitoring, care plans, and personalized follow-up. Care Companion - AI video care that educates, monitors, and supports patients at home while following clinical protocols and escalating to human care when needed. SECURITY, COMPLIANCE, AND AI GOVERNANCE HIPAA-ready infrastructure, SOC 2 Type II, and Business Associate Agreements for eligible customers. Encryption, role-based access, full audit trails, configurable guardrails, and human-in-the-loop escalation are built into every workflow. PHI is never used to train public AI models. Data handling, retention, and residency are configurable to your organization's requirements. DEPLOYMENT Because Interactly works with your existing stack, most organizations launch their first workflow in weeks and add use cases incrementally rather than running a single large implementation. PRICING Interactly is priced around the workflows and outcomes you automate rather than per seat or per conversation. Pricing is tailored to your deployment, use cases, and expected scale.

IQ

UTOFA https://utofa.com/ (United Technologies of Automation) redefines how businesses scale through intelligent enterprise automation. We overcome the talent shortages, legacy integration roadblocks, and data security risks that stall digital transformation by delivering a fully managed Intelligent Process Automation (IPA) platform built for high-volume production. Built on a Java-based micro-services architecture, our flagship IQ™ platform orchestrates core workflows across your enterprise, integrating seamlessly with both modern APIs and legacy UIs. To guarantee uncompromised security, our sovereign on-premises and VPC deployment models utilize an SLM-first (Small Language Model) strategy. This ensures algorithmic decision-making and proprietary data remain strictly within your infrastructure, eliminating third-party API vulnerabilities. From process mining to continuous bot optimization, we manage the entire automation lifecycle. UTOFA deploys 24/7 autonomous agents to handle the heavy lifting, drastically reducing operational costs and accelerating straight-through processing so your human teams can focus on innovation.