Having used the tool for their Technical Support team, this reviewer appreciates the highly customizable reporting that enhances accuracy and ease of answering questions. The documentation is often lacking, which leads to the need for creating their own instructions for internal users.
View Full ReviewLoops provide excellent support focus and cover all key use cases. The team collaborates closely to ensure real value and lasting impact. Review collected by and hosted on G2.com.
The wide range of use cases can feel overwhelming at times. Review collected by and hosted on G2.com.
Rolling out The Loops has been a game-changer. It's boosted productivity massively for agents and managers, making tasks quicker and easier. Onboarding time has been slashed, getting new team members up to speed fast. This efficiency has translated directly into better customer experiences, with our teams more responsive and knowledgeable. The Loops has truly raised the bar for how we operate and serve our customers, marking a significant step forward in our quest for excellence. Review collected by and hosted on G2.com.
We haven't run into anything yet which has been a deterrent. As with any system you have to train the models and they are only as good as you train them. I think we had proper expectations here during implementation which helped. Review collected by and hosted on G2.com.
I had met with so many different AI companies that were marketing themselves as AI for support. They were all not the right fit. None of them understood my use case, or that I didn't want a chat bot. When I met Somya and Jaclyn in person, I could tell their approach to using AI was different. After meeting with their AE, Jordan, I confirmed my initial thoughts. The number of features they have to use the data is impressive, and they were the only solution that was able to create an integration for a software for me. Everyone else said no and that it was far out on a timeline for them to be able to create it. Review collected by and hosted on G2.com.
There are a lot of integrations that have to get setup in the beginning. Some of the documentation was unclear, and required a bit of back and forth to get it in place but ultimately once setup the process has been pretty easy. Review collected by and hosted on G2.com.
statistics, and analytics made easy, with every thing reports. many features and easy implement ,and user friendly. Review collected by and hosted on G2.com.
nothing in particular , but personally I don't like many windows to pop up Review collected by and hosted on G2.com.
The team who we work with at The Loops is very adaptable. They are willing to listen and learn to implement things that will help our team. They are realistic with timelines and each follow up meeting is very well organized and projects are tracked well. Review collected by and hosted on G2.com.
If using The Loops for Quality Assurance, there is space for growth in its integrations. I think this will come with time as AI continues to develop. Review collected by and hosted on G2.com.
The platform is as powerful as you want to make it. It allows a ton of integrations that are easily configurable and many of them come out of the box. TheLoops team is very responsive to feedback and helpful whenever any questions or issues arise. The detail and depth of the data that you can bring into the platform and then visualize in an easy and digestible manner is awesome. The initial set up is easy with a few quick connections to your CRM and support portal that theLoops team manages. The ability to set up alerting and proactive monitoring is great and the agent assist functionalities are proving to be very helpful for our support agents. I am impressed with their AI capabilities as we continue to lean on them more for customer scoring, health monitoring, risk mitigation, and proactive alerting. I feel we've just scratched the surface on what the platform can do and I am looking forward to leveraging it more to provide better support to our customers and insights into our support and CS leaders. Review collected by and hosted on G2.com.
The platform itself can be a bit daunting to learn since it is so powerful and offers so many options with building out reports, dashboards, alerting, and the vast amount of data that you can bring into it. This is definitely a platform that requires you to dedicate a decent chunk of time to learning and understanding the different ways it can bring value to your organization past the initial set up. When building out reports and dashboards learning the different nuances with what filter parameters to use takes some time to learn. This is also a platform that requires ongoing enablement for your team. The platform itself does have a few bugs that pop up but the engineering team is highly responsive in addressing them. The platform also sometimes will be slow to load different pages and dashboards but the team is working on improving the speed. Review collected by and hosted on G2.com.
- Bespoke experience: We've been able to work closely with the Loops team to customize the build of our platform to our liking; great implementation experience
- Real-time data at your fingertips
- Easy to use Review collected by and hosted on G2.com.
Some data blindspots/kinks to work out, but the Loops team is very quick to respond & troubleshoot that together Review collected by and hosted on G2.com.
Very good AI for CX, and the team set you up for success. Review collected by and hosted on G2.com.
There is nothing I dislike about the loops. Review collected by and hosted on G2.com.
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