--- title: IFS Loops Reviews meta\_title: 'IFS Loops Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how IFS Loops works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 9 scale: '5' date\_modified: '2026-08-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # IFS Loops Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by IFS Loops but has limited features. Are you part of the IFS Loops team? [Upgrade your plan](https://my.g2.com/ifs-loops/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! TheLoops, an IFS company, is an intelligent support operations platform that transforms the support experience, ensuring customer success is at the heart of digital business. It contextualizes support data with product and customer data in real-time to provide actionable insights to reps and managers within their tools and workspaces. * * * Seller [TheLoopsai](https://www.g2.com/sellers/theloopsai) Discussions [IFS Loops Community](https://www.g2.com/products/ifs-loops/discuss) Overview by Jaclyn Mullen (Growth Marketing Manager at Aspireship.com | I guide people, brands, and businesses to the next level | Proud Tory Burch Goldman Sachs 10,000 Small Businesses Alumni ) Show More ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![TeamSupport](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamSupport") TeamSupport 4.4/5(891) ](https://www.g2.com/products/teamsupport/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,060) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/ifs-loops/competitors/alternatives) ## User Insights Average based on 9 real user reviews. [Log in to unlock pricing and user insights](/login) ![Maggie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maggie W.") MW Maggie W. Senior Program Manager, Support Operations Mid-Market (51-1000 emp.) 4/11/2025 "Powerful tool for our Technical Support team." 4/5 What do you like best about IFS Loops? We benefit from the highly customizable reporting, which allows us to answer in-the-moment questions with accuracy and ease. The AI-features like escalation prediction, Impact Score, and Sentiment Score are valuable tools for our support leaders to understand and prioritize our backlog and support resources. Review collected by and hosted on G2.com. What do you dislike about IFS Loops? We often find that documentation is lacking or poorly written; we write our own instructions and enablement materials for internal users. The lack of a clear and communicated release schedule has tripped us up during internal demos or reporting, as features will change or break without notice. Review collected by and hosted on G2.com. What problems is IFS Loops solving and how is that benefiting you? As a result of its integration with our ticketing system, we can seamlessly push and pull relevant data such as ARR, date of renewal, sentiment, and escalation risk into customized reporting, and into the hands of our support team and leaders, enabling them to take direct action. We utilize theLoops’ escalation predictions daily to identify tickets most in need of our support resources. We are in the early stages of implementing AutoQA and are optimistic about how this will allow us to scale our quality program and the insights we gain from it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/20/2025 "Really impressive results with TheLoops" 5/5 What do you like best about IFS Loops? Loops provide excellent support focus and cover all key use cases. The team collaborates closely to ensure real value and lasting impact. Review collected by and hosted on G2.com. What do you dislike about IFS Loops? The wide range of use cases can feel overwhelming at times. Review collected by and hosted on G2.com. What problems is IFS Loops solving and how is that benefiting you? TheLoops' Copilot equips our agents with instant access to key information. We use the support risk score to keep our customer growth team proactive. Auto agent QA improves efficiency for managers, saving time and enabling real-time, targeted coaching to enhance support quality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Steven D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven D.") SD Steven D. Sr. Director Enterprise Support Enterprise (\> 1000 emp.) 7/12/2024 "Great AI solution that we're still finding new use cases for." 5/5 What do you like best about IFS Loops? Rolling out The Loops has been a game-changer. It's boosted productivity massively for agents and managers, making tasks quicker and easier. Onboarding time has been slashed, getting new team members up to speed fast. This efficiency has translated directly into better customer experiences, with our teams more responsive and knowledgeable. The Loops has truly raised the bar for how we operate and serve our customers, marking a significant step forward in our quest for excellence. Review collected by and hosted on G2.com. What do you dislike about IFS Loops? We haven't run into anything yet which hsa been a deterrent. As with any system you have to train the the models and they are only as good as you train them. I think we had proper expectations here during implementation which helped. Review collected by and hosted on G2.com. What problems is IFS Loops solving and how is that benefiting you? It has drastically improved productivity for both agents and managers, simplifying tasks and accelerating processes. The streamlined onboarding process has efficiently integrated new team members, ensuring they contribute quickly. These enhancements have directly translated into enhanced customer experiences, with our teams now more adept and responsive. The impact of The Loops extends beyond efficiency; it has set a new standard for operational excellence, reinforcing our commitment to delivering exceptional service and achieving our goals with precision. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Public Relations and Communications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Relations and Communications") AP Verified User in Public Relations and Communications Mid-Market (51-1000 emp.) 9/24/2024 "The only AI solution that made sense for my team" 5/5 What do you like best about IFS Loops? I had met with so many different AI companies that were marketing themselves as AI for support. They were all not the right fit. None of them understood my use case, or that I didn't want a chat bot. When I met Somya and Jaclyn in person, I could tell their approach to using AI was difference. After meeting with their AE, Jordan, I confirmed my initial thoughts. The number of features they have to use the data is impressive, and they were the only solution that was able to create an integration for a software for me. Everyone else said no and that it was far out on a timeline for them to be able to create it. Review collected by and hosted on G2.com. What do you dislike about IFS Loops? There are a lot of integrations that have to get setup in the beginning. Some of the documentation was unclear, and required a bit of back and forth to get it in place but ultimately once setup the process has been pretty easy. Review collected by and hosted on G2.com. What problems is IFS Loops solving and how is that benefiting you? Surfacing information to my team to make them more efficient. Calling out inefficiences in our documentation. Reducing churn risk by flagging issues before they become big. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Masoud Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Masoud Z.") MZ Masoud Z. Real estate consulant and property manager Small-Business (50 or fewer emp.) 6/18/2024 "Join and wait, don't wait to join" 4/5 What do you like best about IFS Loops? statistics, and analytics made easy, with every thing reports. many features and easy implement ,and user friendly. Review collected by and hosted on G2.com. What do you dislike about IFS Loops? nothing in particular , but personally I don't like many windows to pop up Review collected by and hosted on G2.com. What problems is IFS Loops solving and how is that benefiting you? the loops solve the problem of transactions, when it comes to huge traffic and multiple and simultanieous enquiries. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Charlotte Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlotte Z.") CZ Charlotte Z. Mid-Market (51-1000 emp.) 12/8/2023 "An open minded team and helpful platform" 4/5 What do you like best about IFS Loops? The team who we work with at The Loops is very adaptable. They are willing to listen and learn to implement things that will help our team. They are realistic with timelines and each follow up meeting is very well organized and projects are tracked well. Review collected by and hosted on G2.com. What do you dislike about IFS Loops? If using The Loops for Quality Assurance, there is space for growth in it's integrations. I think this will come with time as AI continues to develop. Review collected by and hosted on G2.com. What problems is IFS Loops solving and how is that benefiting you? Ensuring that our agents are keeping up with Quality metrics and getting 100% of interactions graded. Finding overall trends and topics. Understanding user sentiment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/29/2023 "Powerful multi-channel customer health & support monitoring platform" 4/5 What do you like best about IFS Loops? The platform is as powerful as you want to make it. It allows a ton of integrations that are easily configurable and many of them comem out of the box. TheLoops team is very responsive to feedback and helpful whenever any questions or issues arise. The detail and depth of the data that you can bring into the platform and then visualize in an easy and digestible manner is awesome. The initial set up is easy with a few quick connections to your CRM and support portal that theLoops team manages. The ability to set up alerting and proactive monitoring is great and the agent assist functionalities are proving to be very helpful for our support agents. I am impressed with their AI capabilities as we continue to lean on them more for customer scoring, health monitoring, risk mitigation, and proactive alerting. I feel we've just scratched the surface on what the platform can do and I am looking forward to leveraging it more to provide better support to our customers and insights into our support and CS leaders. Review collected by and hosted on G2.com. What do you dislike about IFS Loops? The platform itself can be a bit daunting to learn since it is so powerful and offers so many options with building out reports, dashboards, alerting, and the vast amount of data that you can bring into it. This is definitely a platform that requires you to dedicate a decent chunk of time to learning and understanding the different ways it can bring value to your organization past the initial set up. When building out reports and dashboards learning the different nuances with what filter parameters to use takes some time to learn. This is also platform that requires ongoing enablement for your team. The platform itself does have a few bugs that pop up but the engineering team is highly responsive in addressing them. The platform also sometimes will be slow to load different pages and dashboards but the team is working on improving the speed. Review collected by and hosted on G2.com. What problems is IFS Loops solving and how is that benefiting you? There are a few challenges theLoops helps us solve. Here are some of the main ones: - An better view of individual and overall support team performance including SLA, SLO,KPI, & CSAT measurements. This also includes improving agent efficiency using theLoops AI agent assist - Better understanding of customer health & risk based on interactions with our support team and the different support related issues customer encounter, whether it be basic "how to questions" or more serious platform and incident related issues. - The true financial impact that customer support tickets, incidents, and bugs have on individual and groups of customers which further helps with ticket and bug prioritization - Allow us to better organize and prioritize support agent tickets based on insights and scores surfaced by theLoops platform while proactively alerting management of high impact customer tickets before they need to be escalated. - Create an omni-channel view of the different customer touchpoints and data in a single platform. This includes our support portal, JIRA, CRM, and other internal/ external communication tools and allows us to get a fuller picture of everything customer related. - Better visualizations and easily exportable reports and data that can be leveraged in customer QBRs, renewal conversations, and more! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 11/29/2023 "Empowering CX teams by unlocking vital user insights" 5/5 What do you like best about IFS Loops? - Bespoke experience: We've been able to work closely with the Loops team to customize the build of our platform to our liking; great implementation experience - Real-time data at your fingertips - Easy to use Review collected by and hosted on G2.com. What do you dislike about IFS Loops? Some data blindspots/kinks to work out, but the Loops team is very quick to respond & troubleshoot that together Review collected by and hosted on G2.com. What problems is IFS Loops solving and how is that benefiting you? - Sentiment analysis (how do our customers feel in interactions with CX) - Trendspotting (what are recurring issues causing customers to reach out to support) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JR Jhanvi R. Mid-Market (51-1000 emp.) 3/2/2023 "COO" 5/5 What do you like best about IFS Loops? Very good AI for CX, and the team set you up for success. Review collected by and hosted on G2.com. What do you dislike about IFS Loops? There is nothing I dislike about the loops. Review collected by and hosted on G2.com. What problems is IFS Loops solving and how is that benefiting you? Empowering customer success teams with right tools in hand. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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