Interactly AI Reviews & Product Details

Interactly is a healthcare AI agent platform that answers patient calls, texts, chats, and video visits - and then completes the work behind them. It books the appointment in the EHR, routes the referral, processes the refill request, closes the care gap, documents the outcome, and hands off to staff when a human is genuinely needed. Most healthcare voice AI stops at the answer. Interactly closes the loop: it understands patient intent and clinical risk, applies your protocols and business rules, orchestrates the next action across your systems, escalates when needed, and writes the result back to your system of record. The patient experiences a conversation. The care team receives completed work. EHR AND SYSTEM INTEGRATIONS Epic, Oracle Health (Cerner), athenahealth, eClinicalWorks, NextGen, Greenway Health, Veradigm, MEDITECH, Salesforce Health Cloud, HubSpot, Availity, Change Healthcare, Twilio, Genesys, Five9, Vonage, and Zapier. Interactly reads and writes to the systems you already run, so there is no rip-and-replace project and no second system for staff to manage. WORKFLOWS INTERACTLY AUTOMATES - Appointment scheduling, rescheduling, cancellations, and confirmations - Front-desk call overflow and after-hours patient access - Patient intake, referral coordination, and prior authorization - Medication refill requests and lab result follow-up - Post-discharge outreach and readmission-risk check-ins - Care-gap closure and Annual Wellness Visit outreach - Inbound fax and document handling - Multilingual patient communication, including English and Spanish MEASURED CUSTOMER OUTCOMES - 72% of patient requests resolved without adding front-desk staff. One AI assistant handled more than 700 inbound calls across English and Spanish for a multi-site primary care group. - 56% fewer missed appointments. No-shows fell from approximately 15% to 6.6% at a nephrology group, recovering roughly $120K in annualized revenue. - 21.5% of contacted members booked an Annual Wellness Visit through automated outreach, closing quality-measure gaps across a 300,000+ life population. - 2.8M+ patient interactions delivered to date. WHO USES INTERACTLY Specialty practices and multi-site provider groups, MSOs and IPAs, health systems, health plans and payers, value-based care organizations, and at-home care providers. Deployed across primary care, nephrology, urology, orthopedics, OB/GYN, dermatology, and other specialties. PRODUCT SUITE Pulse - the AI workspace for care teams. Chat with healthcare AI assistants, search organizational knowledge, review conversations, manage AI agents, and monitor utilization from one secure workspace. Mobile Care - continuous care beyond the visit: check-ins, medication reminders, symptom monitoring, care plans, and personalized follow-up. Care Companion - AI video care that educates, monitors, and supports patients at home while following clinical protocols and escalating to human care when needed. SECURITY, COMPLIANCE, AND AI GOVERNANCE HIPAA-ready infrastructure, SOC 2 Type II, and Business Associate Agreements for eligible customers. Encryption, role-based access, full audit trails, configurable guardrails, and human-in-the-loop escalation are built into every workflow. PHI is never used to train public AI models. Data handling, retention, and residency are configurable to your organization's requirements. DEPLOYMENT Because Interactly works with your existing stack, most organizations launch their first workflow in weeks and add use cases incrementally rather than running a single large implementation. PRICING Interactly is priced around the workflows and outcomes you automate rather than per seat or per conversation. Pricing is tailored to your deployment, use cases, and expected scale.